Intercom, Inc.

JANUARY 5, 2021

A great problem statement supercharges product development. A problem statement focuses on what the customer needs, not what you think the solution should be. A problem statement should always contain three pieces of information: the outcome that the customer wants, why they want that outcome, and problems with the status quo.

Transportation 279

Transportation User Testing Research Software Travel 279

Mind the Product

APRIL 28, 2020

Transport, especially home delivery providers, faces big challenges. Here’s how one transport company solved this challenge. There are standard procedures which require users to sign acceptance documents. Delivery drivers have standard procedures which require users to sign acceptance documents (Image: Shutterstock).

Agile 197

Agile Transportation User Testing Document 197

Alchemer Mobile

NOVEMBER 18, 2020

Liz has deep experience in fintech product development. Prior to her time in fintech, she founded two connected car startups focused on car app development and the future of transportation. My thesis was that developers would be building connected car apps. Here’s what Liz had to say! Take my BOPIS example.

Customer Experience 246

Customer Experience User Friction Data Visualization Transportation 246

Product Talk

FEBRUARY 2, 2022

Engineers will hear different insights during your customer interviews. Ellen is the Senior Director of Product Management at Orion Labs , a B2B company that offers voice communication to teams in industries like hospitality, retail, transportation, logistics, and security. And this is a good thing. Tweet This.

Product Research 305

Product Research User Testing Engineering Testing 305

Sachin Rekhi

JULY 6, 2017

As product designers we spend a lot of time trying to understand user friction and solve for it in the products we build. Doing so is absolutely critical to delivering delightful experiences for our users. User friction is really anything that prevents a user from accomplishing a goal in your product.

User Friction 167

User Friction Customer Experience User Testing Customer Feedback 167

Intercom, Inc.

JANUARY 21, 2020

Mobile apps dominate our digital experiences. Overall, text does a lot of heavy lifting when it comes to helping us get value out of apps – you’d have a hard time using them if the text wasn’t there. So if text is so fundamental to our experiences with apps, why are we relatively blind to its role in interface design?

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Intercom, Inc.

MARCH 31, 2020

We’re fortunate to work with a broad range of customers, many of whom have put their products and platforms to use to fight against COVID-19. Recognizing that many schools did not have time to prepare for remote learning, Albert.io It is now used in over 30% of all UK schools.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

The Product Coalition

AUGUST 24, 2021

The Internet of Things is a dangerous double-edged sword as it can lead developers and experts to a problem of focus.Products can easily take a great variety of forms and it is precisely this variability that becomes both a blessing and a curse. The sensors are responsible for transporting this vision to the machines. the business.

Data Visualization 154

Data Visualization Development Transportation Customer Experience 154

Mind the Product

APRIL 20, 2017

App developers and designers may look at other apps for inspiration on new features, but most only look to well-known apps like Facebook Messenger and Snapchat. We got excited about its Snapchat-like Messenger Day, Venmo-like Payments, ride-requesting Transportation, and Event Reminder. Take Messenger for example.

Development 202

Development Data Visualization Transportation Customer Experience 202

Intercom, Inc.

FEBRUARY 16, 2021

So whether its originality of thought or artistic brilliance, the sheer scale of visual and conceptual input we experience on a daily basis can blur the lines between where your idea ends and mine begins. You can’t conjure these bricks from thin air, they’re accumulated through different experiences and influences”. Not convinced?

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

The Product Coalition

SEPTEMBER 7, 2023

“The most important thing in communication is hearing what isn’t said.” — Peter Drucker I often go on walks as those are the times I do my best thinking. That perplexing issue a user has. In cities plagued by traffic jams, Uber introduced motorbike taxis as a quicker, more efficient means of transport. Conduct user research.

User Testing 143

User Testing Development Product Research Feedback Software 143

Product Innovation Educators

FEBRUARY 28, 2022

How product managers can move their customers to action using the StoryBrand Framework. Today we are talking about how to clearly communicate the value of a product to customers. It makes me really angry when people put time and energy into creating great products that never get to people. Joining us is Dr. J.J.

Framework 236

Framework Marketing Transportation Product Management 236

Product Innovation Educators

JULY 18, 2022

There are times that a technology comes first and later a problem associated with a market need is found that the technology addresses. However, I find market-driven innovation is more common—the wants and unmet needs of customers are first discovered and then solutions are considered. customer interaction with an existing product.

Research Software 284

Research Software Feedback Software User Testing Marketing 284

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Mind the Product

NOVEMBER 9, 2016

At the same time, companies such as Facebook (through Oculus), Google, HTC, and Samsung have already produced and sold hundreds of thousands of VR headsets. Building non-gaming VR experiences. As we look at what it takes to develop non-gaming VR products, their separation from gaming becomes very important.

Weak Development Team 140

Weak Development Team Development Feedback Software User Testing 140

UX Planet

FEBRUARY 3, 2025

Inclusive by Design: Transform Your UI/UX from Good to Great In todays digital landscape, ensuring accessibility is no longer optionalit is a critical aspect of designing user interfaces (UI) and user experiences (UX). Enhanced Usability Accessibility improvements often lead to better usability for all users.

UX 101

UX Research Software Data Visualization User Testing 101

Product Innovation Educators

JANUARY 21, 2019

Learning from 40 years of innovation experience. The principles of Lean-Driven Innovation lead to more value for customers and faster value capture (e.g., The principles can be applied to any industry, but for our guest, they grew out of the R&D and product development practices at Goodyear Tire & Rubber Company.

Product Research 185

Product Research Product Management Product Manager Transportation 185

Product Management Unpacked

MARCH 26, 2020

Among the most vulnerable jobs are those with routine physical and cognitive tasks such as office administration, production, transportation and food preparation. By analyzing internal customer service data and external review data, AI enables product managers to test their hypotheses and gauge previously unknown scenarios.

Data Visualization 186

Data Visualization Artificial Inteligence User Testing Reporting Tools 186

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. I have experienced this many times on both sides, as the receiver and the critiquer. Who has it?

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Intercom, Inc.

MAY 5, 2020

Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Building a developer economy around Intercom. Customization, for better or for worse, is a crucial attribute for platforms.”.

Feedback Software 172

Feedback Software Data Visualization Customer Experience User Testing 172

Product Talk

SEPTEMBER 11, 2019

At the time, I was a Lead Business Analyst. After sharing how I thought the business could improve based on the market situation, customer feedback , and some new ideas that leveraged our core technologies, she looked at me and said: “What are you doing? At the time, you couldn’t really find much about product management online.

Research Software 253

Research Software User Testing Data Visualization Feedback Software 253

The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. Why should you invest in MVP development? You can successfully prevent these problems by starting software development with a Minimum Viable Product (MVP). First, the developers create a wheel.

User Testing 158

User Testing Feedback Software Product Research Research Software 158

The Product Coalition

DECEMBER 10, 2023

Including free access to a customized JTBD GPT and printable checklist, this is the only guide you’ll ever need for your product discovery. Over the past few months, I’ve been on a deep dive into the world of customer discovery and the Jobs to Be Done (JTBD) framework. The job extends to seeking a pleasant experience and environment.

User Testing 148

User Testing Product Research Customer Experience Customer Feedback 148

Intercom, Inc.

MARCH 7, 2018

People know a platform when they see one, but in some important respects, we actually know very little about how they develop. With this formula you can see that each time the number of people in the group doubles, the number of connections roughly increases fourfold. Lesson Two: Platforms, like cities, develop their own gravity.

Reporting Tools 208

Reporting Tools Transportation Customer Experience Technology 208

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. ChatGPT is an artificial intelligence chatbot developed by OpenAI , built on a large language model. Product managers have a lot of ground to cover.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

The Product Coalition

DECEMBER 29, 2022

Food tech is at the forefront of the global food industry’s transformation, and it’s our responsibility to remain abreast of all future food tech developments. Because of their tremendous potential for development in the future, many outsourcing software development companies are finding ways to name themselves in this industry.

Technical Review 158

Technical Review Data Visualization Software Review User Testing 158

The Product Coalition

MARCH 12, 2022

Photo by Jackson So on Unsplash Artificial intelligence (AI) is changing the way businesses operate across industries, with companies of all sizes using AI for social media and business operations and providing better experiences for their customers. Some have even started using it as a way to automate customer service.

Artificial Inteligence 186

Artificial Inteligence Data Visualization Analytic Tools Research Software 186

BrainMates

NOVEMBER 1, 2021

Developing and launching a product only to have it fail is the complete antithesis of the “Fail Fast” innovation motto. You have just invested 1000s of work hours and millions of dollars in developing & launching this product. Failure Point #1 – A lack of customer benefit. To that, I say unequivocally NO !

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105

Userpilot

JUNE 11, 2024

Looking at user journey map examples can help you come up with a visual representation of your customer’s journey. Customer journey mapping research also allows you to identify areas of opportunity in your processes and plan to reduce those friction points. There are four types of customer journey maps: Current-state maps.

User Testing 105

User Testing Customer Experience Customer Feedback Data Visualization 105

Mind the Product

SEPTEMBER 10, 2018

As technology becomes more ingrained into everyday life, the ability to use digital products is a necessity; therefore, from an ethical perspective, ensuring that a diverse set of customers can use your product is a moral imperative. standards for contrast ratio (4:5:1) is an easy action that means a visually impaired user can read your text.

User Testing 157

User Testing Transportation Customer Experience Government 157

The Product Coalition

NOVEMBER 1, 2022

Consumer behavior in tourism Consumer behavior in tourism will involve decisions, activities, thinking, and experiences that satisfy consumer requirements during the journey. Moutinho reviews the social and psychological influences on consumer behavior in tourism to develop models of consumer behavior.

Research Software 141

Research Software Feedback Software User Testing Travel 141

Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. But how can you measure and improve it?

Data Visualization 105

Data Visualization Feedback Software Customer Feedback Customer Experience 105

The Product Coalition

JANUARY 12, 2023

. "Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. From cloud computing to customer experience transformation, we’ll look at what each type of transformation entails and how it can help your business.

Artificial Inteligence 158

Artificial Inteligence Data Visualization Analytic Tools Research Software 158

The Product Coalition

DECEMBER 30, 2022

In this article, we shall discuss the top-performing video-calling API providers in the market that can aid your app development process. The video interaction between two users happens over VoIP (Voice over Internet Protocol). As of now, MirrorFly has more than 1 billion concurrent users. Stay with us and read on!

Research Software 141

Research Software Customer Experience User Testing Transportation 141

The Accidental Product Manager

AUGUST 2, 2021

A product management job in this industry has been one to have for a long time. What happened is that the fracking boom took off and in order to support it, a host of new industries and product development definitions were created. However, customer needs are starting to change. Sand comes with a high cost of transport.

Transportation 123

Transportation Product Management Product Manager Management 123

Mind the Product

JANUARY 16, 2020

Transitioning from a functional role such as marketing or engineering to product can seem daunting, especially if your education and experience aren’t specifically tailored to product, but it can be done. Joni is a product management consultant and coach with 30 years of experience. “I Why Is Product Management Growing in Popularity?

Data Visualization 174

Data Visualization Customer Experience Customer Feedback User Testing 174

Mind the Product

MARCH 30, 2020

His decision was based on a “gut feeling”, which turned out to be spot-on – along with his timing. “Looking back now, I feel grateful and very blessed to have taken the risk at that time. It’s something, he says “you have to be able to apply in a product job, where every single detail in the user experience matters”.

User Testing 147

User Testing Finance Transportation Research Software 147