Gainsight

OCTOBER 13, 2022

The state of the SaaS market right now is stress-testing the growth strategies of all kinds of SaaS companies. . To help you do that, we created the SaaS Durable Growth Kit for Customer Success , a collection of insights and proven strategies from Gainsight executives that shifts the conversation from “what now” to “what’s possible.” .

Research Software 52

Research Software Customer Experience User Testing Customer Feedback 52

Gainsight

OCTOBER 5, 2022

From Stranger Things to Brooklyn Nine-Nine to, well, Friends , we love to watch groups of friends spend time together as they celebrate the good times—and stick together during the tough times. . we seem to be headed toward some of those tough times. But what do those efforts look like in practice? Let us explain.

Customer Experience 59

Customer Experience Feedback Software User Testing Customer Feedback 59

The Product Coalition

JULY 30, 2023

A need is more than a general desire, and you should trust your customers’ actions more than their words. Hint: it was about the importance of delivering value to your customers as means for business success , I’m sure you understand why it resonated with me ?. That’s a long time to wait as a business owner.

User Testing 107

User Testing Customer Experience Webinar Consulting 107

Intercom, Inc.

SEPTEMBER 10, 2020

That experience led to his bestselling book, The Sales Acceleration Formula. Yet in Mark’s experience working with and mentoring startups, he’s found that many entrepreneurs go with intuition over information. A data-driven framework for scaling. I just don’t think sales have anything to do with product-market fit.

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Onboarding KPIs Customer Experience User Testing Weak Development Team 226

UX Studio

FEBRUARY 2, 2022

You can easily get lost and puzzled when you start looking at all the infinite UX research tools that have become available lately. That’s why I decided to compile the most common UX research tools for you and hopefully, you will be able to find the proper ones for your needs. Pros: UXtweak allows you to do as many tests as you like.

Research Software 59

Research Software Analytic Tools Feedback Software Data Visualization 59

Usersnap

JULY 22, 2021

In this post I’m going to show you how we handle product feedback and implement new product features. Everything backed by customer feedback. Gathering product and user information using product feedback tools. This will probably make you stop collecting information & feedback. Yes, any user.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

The Product Guy

FEBRUARY 3, 2019

I prided myself on knowing my customers. When I built a new feature, I knew exactly who would benefit from it and knew who to call for feedback. I had many, many more customers (millions more), but no way of segmenting these customers into personas or roles like at my previous job. But that was my old job in edtech.

User Testing 124

User Testing Customer Feedback Product Management Product Manager 124

Gainsight

OCTOBER 14, 2022

Is it different for every customer?”. These are just a few of the questions that customer success (CS) experts explored in a recent episode of CS Essentials by Gainsight: Talking About ROI , a Success League Radio production. This series is also hosted by Tim Van Lew, Director of Customer Success Strategy at Gainsight.

User Friction 52

User Friction Engineering Customer Experience User Testing 52

ProductPlan

SEPTEMBER 30, 2021

Product professionals talk to customers and stakeholders to understand what’s important to them. We conduct customer research and stakeholder alignment so we can figure out what matters. We conduct customer research and stakeholder alignment so we can figure out what matters.

Strategy 52

Strategy User Testing Product Research Customer Experience 52

The Product Coalition

DECEMBER 31, 2023

Photo by Pixabay I recently led a product-market fit workshop at a known company in the Israeli tech industry. It is a well-established company, a leader in its domain, but it still needs to deliver new products to the market so product-market fit is a very relevant topic. We had a good time and liked each other, but it wasn’t enough.

User Testing 102

User Testing Workshop B2B Leadership 102

Userzoom

MARCH 26, 2020

In order to get realistic insights, you need to provide enough information so users aren’t guessing what they need to do, while also not providing too much information and biasing their chance of succeeding. This is why a little forethought and a simple template is a great way for researchers and teams to get on the same page.

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User Testing Product Research Research Software Data Visualization 94

Userpilot

MAY 9, 2024

The customer onboarding process is essential for product success. From initial sign-up to renewals and upgrades, it guides customers to ensure they have a seamless experience and can easily achieve their goals. TL;DR Customer onboarding helps new users understand and engage with a SaaS product effectively.

Onboarding KPIs 52

Onboarding KPIs User Testing Data Visualization Analytic Tools 52

BrainMates

APRIL 21, 2020

One of the many, many statistics leagues track is called a batting average – the ratio of times a batter actually hits the ball into play. We’re stewards within our organisations charged to deploy scarce company-wide resources (yes, engineering, but we also profoundly impact where people across the business spend their precious time).

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Onboarding KPIs Product Research Reporting Tools Research Software 80

Centercode

JANUARY 21, 2020

Enthusiastic testers are game-changers when it comes to maintaining test participation throughout the course of your Customer Validation (CV) projects. Consider the hours that test managers devote to project planning, recruiting testers, writing out activities, and distributing surveys. Submitting feedback.

Workshop 72

Workshop User Testing Product Research Data Visualization 72

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! And since I’m focused mostly on consumer companies – is there anything exciting happening? How chain letters were invented and rethinking its effectiveness in the framework of viral growth. Reinventing traditional media (Podcasting, eBooks, etc).

User Testing 100

User Testing Startups Technical Review Customer Experience 100

Product Management University

JUNE 5, 2023

Furthermore, the inward-facing product vision statements make for a terrible north star because the customer value component is nowhere to be found. What’s the ultimate business outcome target customers want from your product? “ Let’s give it the acid test. It passes the test on all fronts.

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Vision Product Research User Testing Customer Experience 130

The Product Coalition

MARCH 19, 2023

Watching closely how my younger daughter’s creative process evolves, I noticed a few different skills that she develops over time. Each such level requires a different skill level and different frameworks, and moving from one to another (at least to doing it well) might take time and practice.

User Testing 141

User Testing Framework B2B Document 141

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Four years later, and as the company moves decidedly upmarket with their customer base, it’s adapting its sales cycles to cater for bigger clients.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

The Product Coalition

DECEMBER 11, 2023

But every now and then, for example, when I share the insights with my customers (many of them wanted to use our time together to simply hear how it was), I remember what a great privilege it was to attend this workshop, and I feel truly grateful. Don’t assume that if they heard it multiple times they understood it.

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Workshop Customer Feedback Leadership User Testing 78

Centercode

AUGUST 8, 2019

Technology is developed to serve people, but those people – customers – haven’t always had their own seat at the product development table. These are customers who have decided that they don’t want to receive Microsoft products once they’re already built – they want a hand in creating them.

User Testing 72

User Testing Feedback Software Customer Feedback Customer Experience 72

Gainsight

DECEMBER 2, 2019

Bookmark this collection of resources all about customer retention and stop churn in its tracks. Customer retention is one of the biggest metrics in SaaS and a key component in any SaaS company’s strategy. What is Customer Retention? When a customer leaves, it’s known as churn. Benefits of a Customer Retention Strategy.

Onboarding KPIs 52

Onboarding KPIs Strategy User Testing Customer Feedback 52

PMLesson's Ace the PM Interview

APRIL 25, 2022

They look at listening trends at both the platform level and the individual user level. Users could of course listen to all of them inside of Spotify. Mock PMM Interview: Market Sizing Learn how to think about things like total ad revenue per user, per year. How many sessions are Android users engaging in every day?

Product Marketing 52

Product Marketing Marketing Research Software User Testing 52

UX Planet

JANUARY 7, 2024

research, UX design, UI design) and platforms (e.g. research, UX design, UI design) and platforms (e.g. It’s an app that lets the user take care of their plants and track their growth. The author gives you a framework for solving the design challenges: the 5W1H questions: Why (e.g.

Research Software 62

Research Software UX Development Books 62

The Product Coalition

JANUARY 17, 2021

A large potential customer comes in, and you need to shift priorities to do whatever it takes in order to convert them. I like to describe it using Dave McLure’s AARRR framework: you are pouring leads into the pipe on the left, and you get happy customers on the other side of the pipe on the right. Sounds familiar?

User Testing 109

User Testing Customer Experience B2B Reference 109

The Product Coalition

JANUARY 13, 2021

Here is a framework that will help you do just that. When I first started teaching product management (at IDC’s Adelson School of Entrepreneurship ), I needed a way to break down strategic product thinking into distinct components that would help people understand and focus on one aspect each time. Don’t be afraid to be too specific.

User Testing 118

User Testing Definition Product Marketing Marketing 118

Split

JUNE 11, 2020

Often when we hear the term Software Development Life Cycle, we think of agile frameworks. At the alpha stage, testing is being given to the product as a whole. It is typically only being tested in-house. This is where you can target your internal team in your feature flag to be able to test in production.

User Testing 59

User Testing Customer Experience Software Developers Software Development 59

The Product Coalition

FEBRUARY 1, 2021

These founders have many great qualities, but many times prior product experience isn’t one of them. Regardless, there comes a point in time when another product person is needed. This also fits nicely into your desire to give them enough leadership room. What I say here applies to these situations as well.

CTO Coach 97

CTO Coach Reporting Tools CTO Management 97

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! And since I’m focused mostly on consumer companies – is there anything exciting happening? How chain letters were invented and rethinking its effectiveness in the framework of viral growth. Reinventing traditional media (Podcasting, eBooks, etc).

User Testing 40

User Testing Startups Technical Review Customer Experience 40

UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Usability tests check if people can use a product. What is usability testing? What is the purpose of usability testing?

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Product Talk

AUGUST 4, 2021

They weren’t sure which methods were good for which steps in the process and they wanted a framework for putting it all together. Some of it was normal first-time author insecurity. I know many authors who use their blog as a way to test content. So I put the book on hold and started devising a plan to test my content.

Product Research 261

Product Research Books User Testing Feedback Software 261

Iteratively Blog

MARCH 15, 2020

As folks who constantly deal with data, finding the right resources to refer in times of need is a challenge. 7 out of 10 times they will recommend Lean Analytics by Alistair Croll & Benjamin Yoskovitz. They have 2 separate tracks (skill-focused & career-focused) for folks who want to dedicate time for long-term courses.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

Userzoom

JANUARY 29, 2020

When you’re down to the wire, time-wise, how can you ensure that user research is still being planned and executed as thoroughly and as user-focused as possible? Darrell Penta , Senior UX Researcher | HubSpot. Projects like these can put UX researchers in a very difficult position. Lean on your co-workers.

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User Testing Research Software Product Research Customer Experience 72

Alchemer Mobile

NOVEMBER 9, 2021

Whether you’re new to the product management field or a seasoned professional, it’s always valuable to learn from your peers’ lived experiences. We recently sat down with four product experts and asked them about their experiences in this field. What have been your favorite ways to connect and get feedback from your customers?

User Testing 246

User Testing Product Research Feedback Software Product Management 246

Gainsight

MARCH 29, 2019

We already know the answer to that question, because modern calculus was independently created around the same time (if not earlier) by Gottfried Leibniz. But the customer success industry has tended to be ahead of the curve historically, and I was so excited to see that reflected in the attendance at this event. ” In the U.S.

Feedback Software 55

Feedback Software Technical Review User Testing Software Review 55

UX Studio

MAY 2, 2018

Then, I wonder: how to be more creative in a UX setting, while still putting the user first? Jakob’s law reads: “Users spend most of their time on other sites. This means that users prefer your site to work the same way as all the other sites they already know. Design for patterns to which users are accustomed.”

Weak Development Team 80

Weak Development Team Research Software UX User Testing 80

UX Studio

NOVEMBER 28, 2018

The time has come. Reason #1: Time is money. Imagine the time spent recruiting and building a design team, finding the last piece of the puzzle for that role you still need, and stressing for six months to get the perfect fit. They bring field-tested processes on one hand and a wide range of skills on the other.

User Testing 41

User Testing Weak Development Team Research Software Product Research 41

Intercom, Inc.

JULY 4, 2019

If we implement a new feature, how will customer behavior change in a meaningful way?”. We wanted to jump into this hot topic to see if we could marry our practical experience with Josh’s framework. Short on time? At Intercom, we’re in the thick of working through how to help our teams become more outcome-focused.

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User Testing Customer Experience Feedback Software Research Software 212