Amplitude

JUNE 4, 2019

Shilpa: Spenser, before we dive into user privacy, what’s the unique vision that motivated you to build Amplitude? Spenser: Digital products are now a foundation of daily life for billions of people and yet some of the experiences we have with them leave much to be desired. In fact, we advise customers to not share PII.

Analytic Tools 61

Analytic Tools Customer Experience Data Visualization Government 61

Intercom, Inc.

JANUARY 21, 2020

Mobile apps dominate our digital experiences. Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. Overall, text does a lot of heavy lifting when it comes to helping us get value out of apps – you’d have a hard time using them if the text wasn’t there.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Userpilot

OCTOBER 27, 2023

TL;DR Mixpanel cohorts are groups of users who share certain properties and/or have completed specific events in a particular period of time, for example, a day or week. They are more specific than user segments in Mixpanel and static so when analyzing their data, you are always looking at the same users.

Data Visualization 105

Data Visualization Technical Review Analytic Tools Software Review 105

Product Talk

NOVEMBER 13, 2019

Service Design in Government. The Product Experience and Insights Summit. ACM Intelligent User Interfaces. User Experience Lisbon. Enterprise Experience. User Research London. IXDA Interaction Week. Milan, Italy. Product Management & Innovation. San Francisco, CA. MTP Engage Manchester.

Product Research 187

Product Research Naming Agile Research Software 187

UX Studio: Product Management

FEBRUARY 20, 2024

With a decade-long experience, we have always been creating and adapting design systems to help companies along the way – including our own business and products. As there is a base in which designers can find the already existing elements they want to use, they don’t need to spend their time on simpler tasks.

Research Software 76

Research Software Systems Review Customer Experience UX 76

Intercom, Inc.

MARCH 12, 2020

What hasn’t changed is people’s innate desire to be treated as the valued customers they are while having their problem solved. There are now more ways than ever to help your customers solve their problems. Customers don’t mind knowing it’s automated, but they like it when the experience feels natural and personalized.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Mind the Product

JUNE 27, 2019

Their names were John Darley and Daniel Batson, and they created the Good Samaritan study to ask a seemingly simple question: why do people do good things for others? Whereas those with time to spare were highly likely to stop. For clarity, goals can be summarised as an aspiration to create real value for customers.

Product Goals 165

Product Goals Data Visualization Reporting Tools Government 165

Intercom, Inc.

NOVEMBER 17, 2021

Writing a clear, timely, and empathetic message to your customers is a very sought-after craft. She went on to become a high school English teacher, college writing instructor, and writing consultant for government agencies. Acknowledge what the customer is saying and be as personal and specific as you can.

Messaging 118

Messaging Customer Experience Branding Airlines 118

Product Innovation Educators

DECEMBER 4, 2023

She also guides several venture-funded startup companies, federal government entities, and non-profit organizations. That was the time of the advent of a commercial public worldwide web and the first.com boom. We just wanted to name and describe them so we can do them on purpose whenever we need to. [7:25]

Leadership 101

Leadership Startups Government User Testing 101

Amplitude

OCTOBER 27, 2020

The power of product analytics becomes apparent when any team at a company—marketing, product, design, engineering—can quickly ask and answer questions about user behavior and customer journeys. Or, events and properties may be named inconsistently, making it difficult for teams to match their product experience to the data.

Data Visualization 105

Data Visualization Analytic Tools Weak Development Team Government 105

Product Innovation Educators

JULY 3, 2023

Established organizations are seeing a lot of external change—new technologies, new behaviors among customers and employees, and digital change. Seventy percent of large organizations are failing in their efforts to transform. It’s a B-minus student’s effort. 5:43] What is digital transformation?

Artificial Inteligence 107

Artificial Inteligence Leadership User Testing Feedback Software 107

Product Talk

APRIL 8, 2020

For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. What does the company do and who are your main customers?

Product Research 264

Product Research User Testing Research Software Data Visualization 264

Amplitude

JANUARY 21, 2021

Everything we do focuses on our members, who are much more than customers. Being able to generate a report and segment by user attributes or other factors with just a few clicks has changed their world, and accelerated their processes. Part of my work is keeping the data clean, and we also use Amplitude for data governance.

Data Visualization 105

Data Visualization Reporting Tools Product Research Customer Feedback 105

UX Planet

FEBRUARY 2, 2024

The presence of charitable organizations that house donation platforms can also help those in need apart from government efforts (Zhang et al., Indonesia occupies the top two rankings of the three categories or indicators used by the WGI, namely donating to foreigners, donating money, and volunteering.

Reporting Tools 52

Reporting Tools Research Software User Testing Customer Experience 52

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. Product Intelligence is a response to these shifts—changes in how we interact with products, and how companies are competing to retain, delight, and engage customers. Choice and Experience. They lose customers.

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

Product Talk

NOVEMBER 14, 2018

Service Design in Government. User Experience Lisbon. We’ll also keep updating this list as we hear about more events. Are you looking for the 2018 Product Conference list? Find it here. February . IXDA Interaction Week. Seattle, WA. SaaStr Annual. San Jose, CA. Austin, TX.

Naming 154

Naming Government Events Agile 154

Amplitude

AUGUST 8, 2019

As a product manager, I end up talking to a lot of our customers and learning about how they go about the process of product development. As such, I have heard a lot about different styles of data governance, which vary greatly from company to company. There aren’t that many of them, and they are well named with clear conventions.

Data Visualization 74

Data Visualization Analytic Tools Government Customer Experience 74

Intercom, Inc.

APRIL 11, 2018

One of the earliest sightings of real-time computer messaging was through a time-sharing operating system built at MIT, the Compatible Time-Sharing System (CTSS), which ran on an IBM 7090: CTSS was a primitive form of email that allowed up to 30 users to send messages asynchronously. And live chat was born.

Research Software 191

Research Software User Testing Messaging Government 191

Amplitude

DECEMBER 22, 2020

Available to customers on the Scholarship, Growth, and Enterprise plans. Digital products have moved beyond the linear, session-based experiences product analytics was designed for. Now, Amplitude makes this possible with Journeys: an industry-first solution that analyzes the breadth and depth of your customer journey.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Government 52

The Product Coalition

DECEMBER 27, 2023

NFTs provide a crystal-clear ownership history, ensuring artists and creators receive royalties each time their work changes hands. Digital artists can explore a multitude of mediums, including digital paintings, illustrations, 3D sculptures, pixel art, and even virtual reality experiences. Now, let’s talk about interoperability.

Technical Review 106

Technical Review Research Software Weak Development Team Certifications 106

Nulab

APRIL 11, 2022

With this convenient feature, you can see who in your organization created or deleted a topic, updated the topic name and description, or changed which members have access to the topic. Since its launch on October 5, 2017, the Activity Log feature for paid plans has made it easy to check your topic creation history.

Government 85

Government Download User Testing Customer Feedback 85

bpma ProductHub

OCTOBER 16, 2016

Unless you work at a startup where you don’t have any existing products yet, there is probably a vocal group of stakeholders, such as customers and sales, that’s interested in fixing real or perceived issues with your existing products. Another example that I have personal experience with is Medtronic.

Reporting Tools 150

Reporting Tools Research Software Analytic Tools User Testing 150

The Product Coalition

JANUARY 5, 2021

This fairly generic, unimaginative name (sorry not sorry) has failed to properly capture the essence of the city since its inception. You know the summertime hell at Times Square station. you name it, contactless is out here to save it. you name it, contactless is out here to save it. Well, now you do. Enter OMNY.

Transportation 146

Transportation Data Visualization Government Banking 146

Gainsight

AUGUST 11, 2021

An industry luminary, he is respected for his business insights that directly impact customer success. Transformation is the Name of the Game. Productivity Zone: customer success ‘lives’ in this zone, along with IT, marketing, and human resources. Incubation Zone: This model begins with a “blank sheet of paper and no governance.”

User Testing 40

User Testing Customer Experience Reporting Tools Customer Feedback 40

Intercom, Inc.

DECEMBER 21, 2021

We’re not exactly sure how, but yes, it’s that time of the year again. Farhan Virji , Vice President of Customer Happiness at Later. Code for America’s Amanda Renteria on defining the citizen experience. Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

freshtrax

SEPTEMBER 10, 2019

radiko: Allows users to listen to radio programs on smartphones. radiko is an Internet protocol, simulcast radio service that enables users to live stream local radio programs through computers, smartphones, smart speakers and other devices connected to the internet. Currently, 550,000 users are paid members. Source: Dentsu.

User Testing 77

User Testing Research Software Customer Experience Advertising 77

Iteratively Blog

APRIL 7, 2020

Also known as codeless event tracking, this type of automatic event collection aims to collect all user interactions within your application. Whenever you'd want to analyze user behavior, you can use a visual editor to create events that you care about, retroactively. ????? and keeps them ready for when you need them.

Events 97

Events Data Visualization Analytic Tools Feedback Software 97

Roy Madden

MARCH 22, 2022

The core of Feedly for Threat Intelligence is an AI engine, called Leo, that automatically gathers, analyzes, and prioritizes intelligence from millions of sources in real-time. All this information is at your fingertips in near real-time via a powerful and intuitive search and tracking interface called Leo Web Alerts.

Research Software 93

Research Software User Testing Product Research Reporting Tools 93

People-First Product Leadership

SEPTEMBER 17, 2023

Around the same time a product management mentee I advise through the First Round Fast Track program asked how to best “onboard” their new manager. Welcome <insert name> We are thrilled to have you join the <insert name> team! Please reach out at any time with questions or clarifications needed.

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

The Product Coalition

AUGUST 4, 2020

Product Owners who “own” the product by name only, and developers questioning why “Agile” is imposed upon them and often turns out to be just another form of micromanagement. ?? shall I stay or shall I go, so to speak: Statements from Clients “How many teams can you handle at the same time?—?three This is what I call lipstick Agile.

Agile 90

Agile Software Review User Testing Download 90

UX Planet

DECEMBER 19, 2023

Companies are making almost no effort to create elite IC tracks. Tough economic times are being used as a thin pretext to de-specialize UX designers by reimposing graphic design duties on them. Ultimately, the entire product community needs to stop being afraid to name names. The UX Clown World has arrived. Sound good?

UX 52

UX Reporting Tools Customer Experience Data Visualization 52

The Product Guy

SEPTEMBER 12, 2017

A user researcher or other UX practitioner may group users by patterns in their behavior, both inside and outside your product. Whether you consider your user base in light of market research or user research, both of these kinds of researchers use the patterns they discover to form personas. Why bring this up?

Research Software 109

Research Software User Testing Analytic Tools Product Research 109

The Product Coalition

MARCH 25, 2022

At the beginning of this century, the term was used mostly for enterprise solutions, but with time, more customer-focused solutions appeared on the market. Today, the main goals of fintech are to facilitate the interaction with finances and to improve the relationship between financial institutions and customers.

Research Software 118

Research Software Feedback Software Reporting Tools Data Visualization 118

The Product Coalition

JULY 8, 2020

To make a better-informed decision, you should take into account the average experience of customers hiring companies in different locations worldwide. In this article, I’m sharing insights from other seekers of a reliable outsource developer as well as my own experience. It has motivated them to invest more in education.

Software Developers 78

Software Developers Software Development Reporting Tools Software Review 78

Userzoom

APRIL 4, 2018

Web accessibility is the name given to the practice of making websites more usable and inclusive to people with disabilities. Here are 10 things that you might have thought, or heard, about web accessibility that aren’t necessarily true… 1) Accessibility is just for blind or partially-sighted users. Are deaf or hard of hearing.

Data Visualization 96

Data Visualization User Testing Reporting Tools Customer Experience 96

The Product Coalition

APRIL 26, 2021

Or they invest too much time doing so, leaving little capacity to analyze the data and come to conclusions on how to best improve as a team. In my experience, they are best accessible by anonymous surveys run in advance of the Sprint Retrospective. These opinions have a qualitative nature. four weeks in advance?—?which

Data Visualization 89

Data Visualization Information Reporting Tools Agile 89

Antwak Blog

APRIL 14, 2021

This profession will require continuous learning and investing time in required certifications. Does your previous IT experience coordinate well with an entry-level occupation job as a junior or entry-level cybersecurity trained professional? Some students began with no IT experience and acquired a lucrative career in Cybersecurity.

Certifications 52

Certifications User Testing Government Customer Experience 52