The Product Coalition

JANUARY 11, 2023

Design skills can be valuable for Product Managers (PMs) to allow them to understand, communicate with the design team, and effectively contribute to the design process. Photo by Balázs Kétyi on Unsplash I have been scrutinizing and reflecting for a long time, on what a product manager should do and need.

Feedback Software 107

Feedback Software Research Software User Testing Technical Review 107

The Secret PM Handbook

OCTOBER 21, 2017

We product managers are always told that we need to spend a lot of time with customers, and with the market, to create successful products. It’s challenging to find the signal – market problems – in the noise – our conversations with customers and prospects. Why is this so good?

Customer Experience 150

Customer Experience Data Visualization Framework Article 150

Product Innovation Educators

MARCH 27, 2023

Lessons for product managers from PDMA’s Outstanding Corporate Innovators Award Every year the Product Management and Development Association (PDMA) recognizes an organization with the Outstanding Corporate Innovators Award (OCI). One of those elements is solving a significant customer problem.

User Testing 83

User Testing Crowdsource Healthcare Finance 83

Gainsight

APRIL 21, 2022

Though the past two years were some of the most challenging times for businesses, it did not stop one of the most difficult seasons from producing hypergrowth for product-led companies. If your company has its eye on the sacred hypergrowth status and you are investing in product-led growth, Gainsight has good news for you.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

The Secret PM Handbook

AUGUST 4, 2017

The Secret Product Management Framework. Finally writing down the Secret Product Management Framework was a revelation for me. It put all the activities I do as a product manager into perspective. We find and validate market problems for which customers will pay for a solution. Breakthrough!

Framework 150

Framework Product Management Product Manager Weak Development Team 150

Lenny Rachitsky

APRIL 7, 2024

Brought to you by: • Orb —The flexible billing engine for modern pricing • Dovetail —Bring your customer into every decision • Vanta —Automate compliance. Before LaunchDarkly, she was a longtime chief product officer at Color and Optimizely.

User Testing 55

User Testing Customer Feedback Feedback Software Customer Experience 55

The Product Cafe

JANUARY 18, 2024

Hello, all you product-loving folks! 💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. ☕ Thanks for reading Product Café Newsletter ☕️! Don’t miss it!

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience Certifications 52

The Secret PM Handbook

SEPTEMBER 16, 2016

In this part we dive into what you really came here for – product management-specific mental models. Why are product management-related mental models different? The mental models I’m going to talk about share two key characteristics: They are about about products. They are not used enough.

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Product Management Product Manager Product Research User Testing 275

The Secret PM Handbook

OCTOBER 9, 2018

Co-opting product management into sales. My good friend Geoffrey Anderson ( @ganders2112 ) recently wrote about a situation we product managers sometimes find ourselves in. When sales are not going well, company leadership might ask product management come in to help hit the numbers. Often] not a great idea.

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Mind the Product

SEPTEMBER 19, 2019

I’ve been building digital products for nearly a decade now. A few weeks ago, a friend messaged me for advice on becoming a product manager. Product Management HQ also has a well-established Slack community, though I’ve not tried it. Just be sure to find one that suits your experience.

Feedback Software 105

Feedback Software Product Management Product Manager User Testing 105

Gainsight

MAY 3, 2022

Snagging one-time customers and walking away won’t cut it if you want your Product team to grow. Fortunately, product-led growth is designed to carve out and deepen your expansion revenue streams. Read on for the five ways product-led growth lands your company more expansion revenue and helps your team grow.

Customer Experience 52

Customer Experience Analytic Tools Data Visualization Customer Feedback 52

The Secret PM Handbook

MARCH 28, 2018

In my articles about go to market , I always mention the importance of “customer stories.” These stories are a critical component of the knowledge that product management can provide to sales and marketing and sales engineers to help ensure sales success. How will it suck for you, for the customer, for the company?

Customer Experience 207

Customer Experience Weak Development Team Demo Agile 207

The Secret PM Handbook

JULY 13, 2018

A product organization has three overarching goals: Deliver great value to our customers. Do it better over time. A product organization that achieves those goals is much more likely to be successful. As a side effect of those two practices, you end up only predicting a short time into the future.

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The Product Coalition

JANUARY 28, 2021

I credit overengineering for that really complex change management process or that 200 page employee handbook you may have been asked to read. 6) If we don’t do this how will it impact us or our customers in the next 365 days? while making good decisions on what should and should not be included in the current effort.

Construction 159

Construction Software Developers Software Development Data Visualization 159

Product Innovation Educators

APRIL 10, 2023

The steps in ranking and valuing Jobs-to-be-Done—for product managers We have talked a few times about Jobs-to-be-Done in past episodes. It is a customer discovery tool for uncovering the unmet needs of customers—the tasks they want to complete or objectives they want to achieve. However, do test with everybody.

User Testing 91

User Testing Healthcare Product Research Artificial Inteligence 91

Mind the Product

SEPTEMBER 19, 2019

I’ve been building digital products for nearly a decade now. A few weeks ago, a friend messaged me for advice on becoming a product manager. Product Management HQ also has a well-established Slack community, though I’ve not tried it. Just be sure to find one that suits your experience.

Feedback Software 80

Feedback Software Product Management Product Manager User Testing 80

Product Innovation Educators

SEPTEMBER 23, 2019

How product managers can combine influence and storytelling to achieve success. The author of The Secret Product Manager Handbook , Nils Davis, joins us to discuss his tips for better presentations. The fundamental thing we do as product managers is influence. Training videos for product managers.

Presentation 77

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The Secret PM Handbook

MARCH 28, 2018

In my articles about go to market , I always mention the importance of “customer stories.” These stories are a critical component of the knowledge that product management can provide to sales and marketing and sales engineers to help ensure sales success. How will it suck for you, for the customer, for the company?

Customer Experience 170

Customer Experience Demo Agile Article 170

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. We meet at a regular time – which we block out in our calendars – specifically to sit and talk.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Bain Public

DECEMBER 14, 2021

Product managers are forever students; they are constantly seeking to learn and grow their skillset and knowledge. As the technology industry continues to grow, so much product managers so they don't fall behind. How do you know that you are making a product or service that your customers want?

Books 52

Books Research Software Product Research Reporting Tools 52

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Eoghan McCabe, CEO , and Matt Hodges, VP of Commercial Product Strategy. Eoghan McCabe, CEO. “We

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

The Product Coalition

OCTOBER 19, 2017

If you are visiting this page, there are chances you might be seeking an answer to one of the following questions – Having completed my formal education, how do I start my career in Product Management? Coming from a non-related industry, how do I break into Product Management? I am an accidental Product Manager.

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User Testing Product Management Product Manager Product Research 60

Gainsight

APRIL 2, 2021

Have you ever heard the one about the client that “was a little different than your other customers?” In the Customer Success world, this scenario has become a bit of a joke. So when a Customer Success leader, as one of OUR clients, tells us about how different they are, it’s reasonable to be a bit skeptical.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

The Secret PM Handbook

FEBRUARY 9, 2018

They don’t have the problem your product solves, or they don’t have it badly enough to spend money to solve it. If this is happening – and often it is – your company will have a hard time making the number of sales you need to be successful. Marketing Uses Product Knowledge To Know Who To Target. Click To Tweet.

Data Visualization 186

Data Visualization Reporting Tools Research Software User Testing 186

The Secret PM Handbook

OCTOBER 21, 2017

We product managers are always told that we need to spend a lot of time with customers, and with the market, to create successful products. It’s challenging to find the signal – market problems – in the noise – our conversations with customers and prospects. Why is this so good?

Customer Experience 170

Customer Experience Data Visualization Framework Article 170

The Secret PM Handbook

JUNE 16, 2017

After each sprint the team spends a short amount of time reviewing what went well, what could be improved, and what they should stop doing. This is a general problem for product managers. 20% improvements aren’t interesting to people, whether they’re your customers or your team members. 20% is boring. Let’s call it 2%.

Data Visualization 186

Data Visualization Customer Experience Research Software User Testing 186

The Secret PM Handbook

SEPTEMBER 1, 2017

Can you talk to me about a time when you had to say no to a customer? Customers often make feature requests that seem obvious on the surface, but which in fact are misguided or a bad idea. Our customers often asked for the ability to use skills, not just roles, to help them staff projects. Why did you have to say no?

Data Visualization 199

Data Visualization Customer Experience Roadmap Presentation 199

The Secret PM Handbook

SEPTEMBER 20, 2016

Although focused toward product managers, the tips were general purpose ways to increase your creative output. More than most other creative domains, product management is a multidisciplinary activity. You could start by describing how the user would experience the feature, how it would help his or her day-to-day life.

Product Management 170

Product Management Product Manager Management Management 170

The Secret PM Handbook

AUGUST 4, 2017

The Secret Product Management Framework. Finally writing down the Secret Product Management Framework was a revelation for me. It put all the activities I do as a product manager into perspective. We find and validate market problems for which customers will pay for a solution. Breakthrough!

Framework 170

Framework Product Management Product Manager Weak Development Team 170

The Secret PM Handbook

JANUARY 1, 2016

This post is about where I’ll be focusing in 2016 in terms of becoming a more skilled product manager, and in helping others achieve that. But there’s always room for improvement, and as I’ve mentioned lots of times, getting more effective at product management has a huge ROI. Deliberate practice.

Product Management 150

Product Management Product Manager Systems Review Reporting Tools 150

The Product Coalition

OCTOBER 22, 2018

My talk from this year’s SaaStock conference in Dublin We had a great time as Silver sponsors at SaaStock 18 over in Dublin this year. Brilliant meeting so many new people and catching up with so many Receptive customers too. It was called: F Customer Feedback Video will be available soon too. I hope you like the catchy title.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

The Secret PM Handbook

OCTOBER 7, 2016

The future is hard to tease out, but here’s what will happen in product management’s future. (CC Earlier this year Janna Bastow of ProdPad put out a call for opinions on the future of product management. To understand the future of product management I started from the “present” of product management.

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Product Management Product Manager Finance Management 223

The Product Coalition

AUGUST 14, 2018

In a product manager meeting at our organization recently, we were all handed the book Insipired: How To Create Tech Products Customers Love. Our leadership team had just started reading it and wanted all of the product managers to read it too. Which surprised me a bit. ?

Product Management 60

Product Management Product Manager User Testing Product Research 60

The Secret PM Handbook

AUGUST 4, 2017

The Secret Product Management Framework. Finally writing down the Secret Product Management Framework was a revelation for me. It put all the activities I do as a product manager into perspective. We find and validate market problems for which customers will pay for a solution. Breakthrough!

Framework 150

Framework Product Management Product Manager Weak Development Team 150

The Secret PM Handbook

APRIL 11, 2017

The customer’s perspective. Of course, the customer cares zero, not one iota, NOTHING, about your problems with making money. But customers do care about something. In so many words, the customer has a problem. The problem is costing the customer some amount of money or time or business friction.

Customer Experience 199

Customer Experience User Testing Customer Feedback Feedback Software 199

The Secret PM Handbook

AUGUST 22, 2016

As a product manager, I’d like to find some tools that help me do my job. I deal with: Customers – finding their problems and listening to their product feedback. Positioning and value propositions – what my product does for my segment, and why it’s a better solution than the competition.

Research Software 170

Research Software Feedback Software User Testing Product Management 170

NextBigWhat

NOVEMBER 30, 2020

The genius of how @duolingo grew from 5M to 200M users in 5 years (!!!) using product-led growth. Alongwith growing users from outside, Gina decided to double down on growing users from inside. All 10 of their product growth-hacks fundamentally rolled back to these 3. A long thread. Saddle on. 5/ 2⃣ Lingots.

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User Testing Customer Experience Product Research Education 59