Mind the Product

MARCH 12, 2020

Product managers often use skills like strategic thinking, user research, product prioritization / backlog grooming, data analysis, and communication. Most importantly, effective product managers spend time doing product discovery , the process in which new ideas are iterated and validated with actual customers.

Product Research 239

Product Research User Testing Weak Development Team Customer Experience 239

Userpilot

MARCH 5, 2025

Are you struggling to make sense of scattered user data? The right customer analytics platform helps you uncover exactly how customers interact with your product: so you can spot issues early, optimize user journeys, and drive sustainable growth. Mixpanel – the best cross-platform customer analytics software.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. If you’re short on time, here are a few quick takeaways: Good design is good business.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Specifically, we’ll consider: Three reasons why the customer-led growth approach is the best go-to-market strategy.

Feedback Software 119

Feedback Software Analytic Tools Customer Feedback Customer Experience 119

Centercode

FEBRUARY 11, 2021

The pandemic — and the unprecedented uptick in e-commerce that came with it — has changed the way your customers are buying tech, especially hardware products. Winning over your customers first requires an understanding of how changes brought by 2020 affected purchasing habits and behavior. Customers Are Getting More Self-Reliant.

User Testing 98

User Testing Technical Review Customer Experience Product Research 98

Mind the Product

FEBRUARY 19, 2019

In reality, that means investing in the following: Social – making use of the global online discussion, engaging directly with customers and making it easy for customers to share their experiences. Analytics – understanding market and customer behaviour and using that knowledge to make good business decisions.

White Paper 165

White Paper Analytic Tools Technical Review Data Visualization 165

The Product Coalition

JUNE 3, 2021

Your support team is asking for more time. And more success means more time, less stress, and ultimately a more meaningful life. But more clearer thinking also means more time for the most meaningful parts of the product , less stress about making decisions, and ultimately more meaningful product outcomes.

Feedback Software 179

Feedback Software Data Visualization Research Software User Testing 179

The Product Coalition

JANUARY 12, 2023

. "Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. From cloud computing to customer experience transformation, we’ll look at what each type of transformation entails and how it can help your business.

Artificial Inteligence 158

Artificial Inteligence Data Visualization Analytic Tools Research Software 158

Product Innovation Educators

DECEMBER 17, 2018

The activities and processes that allow us to uncover a customer problem or invent a new technology, develop solutions, and ultimately launch products customers love are challenging, but they are not a mystery. You also need to overcome policy, process, and governance that was not built to accommodate innovation.

Feedback Software 185

Feedback Software User Testing Product Management Product Manager 185

Product Culture

APRIL 16, 2025

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com. What is your org structure?

Finance 52

Finance Customer Experience Naming Roadmap 52

Intercom, Inc.

MAY 20, 2019

You look to the future and ask yourself, where do I want to be this time next year? In my experience, many product designers who aim to achieve one of these positions tend to ask a seemingly simple question: “What do I need to do to get promoted?” There’s a reason why Netflix has a “no brilliant jerks” policy.

Development 223

Development Leadership Customer Experience Vision 223

Userpilot

SEPTEMBER 21, 2022

Now it’s time to tell the world about the new shiny features and product enhancements, but you’re wondering how to handle it the right way. Product changes are improvements to your product to serve customers better and stay ahead of the competition. Attract new potential users. This article’s got you covered.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

ProductPlan

NOVEMBER 11, 2019

There are many ways to build a roadmap and many types of roadmaps you can make. Roadmaps for sales and marketing tout new functionality and minimize the time spent on technical debt and scalability. Roadmaps for sales and marketing tout new functionality and minimize the time spent on technical debt and scalability.

Roadmap 87

Roadmap Data Visualization User Testing Technical Review 87

Userpilot

DECEMBER 17, 2020

User feedback is the single most valuable resource you have available when you’re trying to grow a SaaS. Too much user feedback can present problems: What if the feedback is pulling you in all directions? If acting on everything your users tell you would overstretch your resources? How to Collect User Feedback.

Feedback Software 98

Feedback Software Customer Feedback User Testing Analytic Tools 98

Mironov Consulting

APRIL 7, 2018

I speak/write incessantly about the importance of product managers talking directly with their users and buyers (collectively “customers”), not mediated through Sales, Marketing, Customer Success, User Experience, or stray notes posted to Salesforce. They get their market information second-hand.

User Testing 99

User Testing Customer Feedback Customer Experience Research Software 99

Mind the Product

JANUARY 22, 2019

Noticing early indications of patterns of behavior can help product managers to plan ahead and work specific questions into their learning roadmaps. Great product managers often get “hunches” about aspects of their products or customers, but these hunches must be confirmed with data. What new opportunities could present themselves?

Research Software 175

Research Software Product Research User Testing Data Visualization 175

Userpilot

FEBRUARY 8, 2021

Why is customer segmentation so important for your SaaS? A small number of customers could be your main contributors to revenue and have the highest growth potential. Yet, you might be focusing on the larger group of customers that helped establish your product but are slowing churning. What is Customer Segmentation?

Analytic Tools 98

Analytic Tools Research Software Data Visualization Customer Experience 98

The Product Coalition

APRIL 2, 2022

Every time I navigate the ocean of Product Management frameworks, we are not tackling one essential part of our role: People and Ourselves. Time management requires self-control, postponing or delegating trivial tasks that interfere with our work. Our self-control is needed to cope with the many responsibilities we have.

Product Management 174

Product Management Product Manager Management Customer Experience 174

Userpilot

DECEMBER 22, 2021

Will AI transform Product Management in 2022 by allowing PMs to make a better use of user behavior data ? Will data privacy, culture and company values matter to customers more than ever, up to the point of swaying an their product decisions? This will allow PM to build personalized product adoption experiences on the fly.

Analytic Tools 143

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 143

ProductPlan

MAY 22, 2020

Product managers are versatile and possess a broad range of skills, so if any role for company-specific customization suits them, this is it. Customer & Market Insights: Talking to customers and using their feedback to drive product decisions and priorities are essential. When Is the Right Time to Add Product Ops?

Data Visualization 128

Data Visualization Weak Development Team User Testing Customer Feedback 128

Mironov Consulting

JULY 28, 2022

The Enterprise Sales/Solutions side of the organization [new sales, renewals, customer success/implementation, professional services, support escalations, account-based marketing] deals with one major customer at a time then mentally moves on to the next.   Customer support reps handle one ticket or issue at a time.

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

ProductPlan

MAY 7, 2019

Roadmaps. / The North Star Metric (NSM) is the single metric that best captures the core value that your product delivers to customers. Optimizing your efforts to grow this metric is key to driving sustainable growth across your full customer base,” says Sean Ellis of GrowthHackers. Try it Free. Enterprise. Integrations.

Customer Experience 98

Customer Experience User Testing Weak Development Team Roadmap 98

Intercom, Inc.

APRIL 25, 2019

In general, growth is a good problem to have – it means you’ve found some measure of product market fit and you’re generating real revenue from active users. New managers also go through five weeks of training on company culture, taking calls from customers and working in the Zappos warehouse. Doing more with less.

Data Visualization 136

Data Visualization Research Software Reporting Tools User Testing 136

Gainsight

MAY 3, 2020

Last week we were treated to a lively conversation with Eric de Jager, President at Harbor Products Group, and our very own Tyler McNally, VP of Customer Experience who really proved how vital it is for Product Leaders and Customer Success leaders to partner during these uncertain times. In-App Guides/Survey.

Customer Experience 59

Customer Experience Analytic Tools Customer Feedback Feedback Software 59

Product Culture

APRIL 9, 2025

Objectives and Key Results are the most direct way to tie the product roadmap to business results. For more information about our privacy practices please visit our Privacy Policy here. Product OKRs should focus on driving customer behavior that correlates with growth and margin. What is your team focused on in uncertain times?

Naming 52

Naming Customer Experience Roadmap Events 52

The Product Coalition

NOVEMBER 29, 2022

In 2023, more web-based businesses will be opting to develop mobile apps to build a loyal customer base, uncover more valuable user insights, and facilitate a more seamless user journey. You have to focus on smaller dimensions when creating your customer journey maps and remember that usability is key.

Analytic Tools 147

Analytic Tools Research Software Data Visualization Technical Review 147

Gainsight

MARCH 27, 2019

Now imagine that your customers are experiencing this disappointment, day-in, day-out. The feedback process doesn’t end with you using the feedback you’ve been given, it ends with you communicating back to the customer. If you don’t close the loop you risk alienating your customers. Worst case scenario: They look elsewhere.

User Testing 78

User Testing Customer Feedback Feedback Software Customer Experience 78

The Product Coalition

OCTOBER 22, 2018

My talk from this year’s SaaStock conference in Dublin We had a great time as Silver sponsors at SaaStock 18 over in Dublin this year. Brilliant meeting so many new people and catching up with so many Receptive customers too. It was called: F Customer Feedback Video will be available soon too. I hope you like the catchy title.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

ProductPlan

MAY 30, 2019

They explore why other solutions aren’t cutting it, and how they’re solving things for the customer with their not-yet-built product. Although everyone should already do this, there are plenty of times when this isn’t the case. It hones everyone in on satisfying customers and delivering value accordingly. Try it Free.

User Testing 98

User Testing Research Software Customer Experience Data Visualization 98

Roadmunk

AUGUST 24, 2017

Tight and continuous feedback loops with real customers is common in great products. Meet part of Roadmunk’s customer success team. They’ve set up an effective customer feedback loop here (#proudcolleaguealert). We’ve got Steph , a Customer Success Manager, who manages client accounts. Step 1: Collecting user feedback.

Product Research 87

Product Research Feedback Loop User Testing Customer Feedback 87

The Product Coalition

APRIL 12, 2021

Give objectives that will help the teammates both gather user and business knowledge fast and build relationships with the business teams. We all have unique valuable knowledge, experiences and ideas we can share. Most of the time we have a mix of pre-defined and open topics. Make sure the objectives are clear during onboarding.

Customer Experience 118

Customer Experience Product Management Product Manager Product Research 118

Userpilot

MARCH 29, 2022

Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does. This end-user-focused model leverages and enhances the capabilities of the product to convert users into customers.

Feedback Software 98

Feedback Software Onboarding KPIs User Testing Strategy 98

Userpilot

SEPTEMBER 14, 2023

We also look at the levels of seniority among product managers as well as the skills they need to lead successful teams and build products that delight customers. The UX product manager’s role is to develop intuitive , user-centered product experiences. Managing the product roadmap. Let’s get right to it.

Research Software 105

Research Software Analytic Tools Feedback Software Product Research 105

Ask Benny

JANUARY 25, 2020

How to build a roadmap while staying agile and lean, and why so many product teams do agile wrong. Too many times, the whole agile process becomes “religious” and focuses around the sprint and the sprint rituals instead of what it means to be agile. Too detailed sizing efforts. Long design and specification cycles.

Feedback Software 78

Feedback Software Reporting Tools Research Software Product Research 78

Intercom, Inc.

JANUARY 8, 2019

Picture this: You’re a designer with a handful of years experience under your belt. You look to the future and ask yourself, where do I want to be this time next year? In my experience, many designers who aim to achieve one of these positions tend to ask a seemingly simple question: “What do I need to do to get promoted?”.

Leadership 152

Leadership Customer Experience Vision Positioning 152

Userpilot

NOVEMBER 3, 2022

Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. There are two main types of knowledge bases: external (for customers) and internal (for employees).

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Arkenea

APRIL 10, 2025

This approach can free up internal resources, reduce time to market, and provide access to niche skills, especially in emerging technologies such as artificial intelligence, blockchain, and the Internet of Things. This can include: Product strategy: Roadmap definition, market research, feature prioritization.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52