The Product Coalition

MAY 27, 2020

And it’s also become the epitome of user-friendliness. usually within the user interface?—?and For example, the code for certain areas of text doesn’t take into consideration the space needed for some languages, meaning more working hours must to go into fixing this. Translatable texts?—?usually

Feedback Software 148

Feedback Software Technical Advisors User Testing Software Review 148

The Product Coalition

JANUARY 5, 2021

They are derived from my fourteen years of practical experience with XP and Scrum, serving both as Product Owner and Scrum Master and interviewing dozens of Product Owner candidates on behalf of my clients. So far, this Product Owner interview guide has been downloaded more than 7,500 times. ?? probably more valuable?—?product

Product Research 136

Product Research Technical Advisors Customer Experience User Testing 136

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? SaaS is evolving and users today expect more value, more quickly, with less effort than ever before. If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Product Talk

APRIL 7, 2021

I am a former chief product officer and now coach and advise product leaders and teams. What’s most important is that we find the right fit for the team so that it’s sustainable over time. What’s most important is that we find the right fit for the team so that it’s sustainable over time. Tweet This.

Product Research 310

Product Research User Testing Research Software Data Visualization 310

Userpilot

AUGUST 18, 2020

The choice of user retention tools available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools so that you can take control. Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. The best user retention tools…for you?

Analytic Tools 89

Analytic Tools Feedback Software User Testing Data Visualization 89

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Userpilot

AUGUST 23, 2023

A product analyst needs to have the following skillsets: Technical skills: data analysis , data visualization, statistical analysis, and technical tools. But aspiring students are advised to study the following under a bachelor’s degree – business management, statistics, economics, or computer science.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Research Software 98

Userpilot

SEPTEMBER 8, 2021

Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. Product tours are a way of showing users the product features they need to learn in order to activate. Let's get into it.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Software Review 98

Userpilot

JULY 13, 2021

Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. SaaS companies use walkthroughs to onboard new users, highlight secondary features , and train new staff. Building a walkthrough using a dedicated tool is much easier than coding it from scratch.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Modus Create

DECEMBER 10, 2024

Larry advises companies not to deploy GenAI directly to customers without human oversight the potential consequences are too high, particularly for highly regulated industries like financial services, life sciences, and healthcare. We expect this trend to hold in 2025.

Reporting Tools 40

Reporting Tools Research Software Data Visualization Technical Advisors 40

Userpilot

JULY 9, 2021

Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. Interviewing users and customers.

Research Software 98

Research Software Books Feedback Software Analytic Tools 98

Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re not a subscriber, here’s what you missed this month: Why PMs are best positioned to thrive in an AI world On asking for help (even when you really don’t want to) Part 2: Time management techniques that actually work Subscribe to get access to these posts, and every post.

User Testing 134

User Testing Feedback Software Framework Onboarding KPIs 134

Userpilot

MARCH 3, 2022

What skills and experience should you highlight? This includes market research (potential employers), understanding product strengths (your value to the customer), iterative development (subsequent drafts), or refining the UI (formatting). There are a few possible career paths for aspiring product managers with no experience.

Data Visualization 98

Data Visualization Analytic Tools Technical Advisors User Testing 98

Ask Benny

FEBRUARY 2, 2018

Whether it’s a VP product or a product manager, whether it’s a small or big company, you are expected to get fast into the role, and many times you are expected to do it by yourself. If you are lucky, there is someone in the company that has thought about your on-boarding, but many times especially if this is a small startup, there isn’t.

Technical Advisors 84

Technical Advisors Product Manager Product Management Customer Experience 84

Amplitude

JUNE 8, 2017

I had become pretty active as a mentor and advisor to various startups and really enjoyed it! Amplitude : I’m so excited to be talking with you because the last time we spoke, we were planning product launches at Optimizely and now you’re at Social Capital. Amplitude : Do you see yourself in the VC space for a long time?

Technical Review 58

Technical Review Technical Advisors Development Team Review Software Review 58

Intercom, Inc.

MAY 19, 2022

For the last couple of years, the pandemic has forced organizations to adapt and make changes in how they grow, provide support, and retain customers around the world. With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. Declan Ivory , VP of Customer Support at Intercom.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Next, create user personas. Once the customer converts , stay in touch.

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

Userpilot

JANUARY 5, 2022

With so many options on the market, it can be difficult for SaaS executives to find the best onboarding software for their product. What you need is a rigorous analysis of the top players out there, based on an understanding of the features that quality onboarding software needs to provide to be competitive.

Analytic Tools 52

Analytic Tools Software Review Data Visualization User Testing 52

Usersnap

FEBRUARY 19, 2019

The customer finding it could damage your reputation. It’s nice to have your customers testing the application. Crowdtesting is simply user testing through broader groups of people. Due to this disruption, traditional ways of innovation are insufficient. You can engage with your employees as well as your customers.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

The Product Coalition

OCTOBER 21, 2019

But in our experience, everything can be done if the development team and project manager have deep expertise and, along with the product owner, carefully listen to each other and keep themselves open to cooperation. To be clear, we will not discuss how to start a software development project or which steps you should take to kick it off.

Technical Review 64

Technical Review Technical Advisors Research Software Agile 64

Business of Software Conference

NOVEMBER 26, 2018

Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. One of the themes that emerged over the course of the conference was the importance of understanding the needs of customers and the metrics you can use to better understand and act on their real, rather than stated, needs.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

UX Studio: Product Management

JULY 14, 2021

We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021. Our UX experts have analyzed the top design and innovation consulting firms to help you save time and make the right decisions faster.

Consulting 87

Consulting Research Software Reporting Tools User Testing 87

Pragmatic Marketing

SEPTEMBER 16, 2009

At times, Agile may seem inattentive to the environment in which projects are delivered, and to hold idealistic views of reality. As product managers, we bear the responsibility for bridging the two worlds – technical and business, and need to influence both. As a result, specializations in roles developed.

Technical Advisors 70

Technical Advisors Technical Review Feedback Software Agile 70

eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. The concurrent user model works well for organizations with shift patterns, e.g. call centers.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Business of Software Conference

JULY 7, 2021

In this guest post Paul Kenny (founder of Ocean Learning and long time BoS participant and speaker) argues that software and SaaS “proven sales playbooks” are BS. Over that time, we have become much more sophisticated in collecting and analysing sales data. I could go on, but you get the picture.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Gainsight

NOVEMBER 23, 2020

As the Customer Success function matures, it’s increasingly clear that Customer Success Operations (CS Ops) plays a critical role in driving effectiveness and efficiency just as Sales Ops does for the Sales function. Jeff is the Senior Manager of Customer Success Operations. . What experiences have helped you with this role?

User Testing 52

User Testing Analytic Tools Reporting Tools Data Visualization 52

Mironov Consulting

MAY 18, 2024

  Out of scope means they can advise, counsel, suggest, offer to help… but don’t own the decision/action.  IN SCOPE:   If you’re a Director who is short a product manager or two, you’re doing two or three full-time jobs (badly) and probably very sleep deprived.  Share job links widely. 

Technical Advisors 64

Technical Advisors Technical Review Weak Development Team Product Research 64

Lenny Rachitsky

AUGUST 13, 2024

It’s just like they don’t talk to users, which means they don’t find product-market fit. It’s all about talking to customers and learning that you’re building something that’s actually useful. .” Lacking technical knowledge: Startups need technical founders who can build the first prototype.

Technical Advisors 52

Technical Advisors Technical Review Startups User Testing 52

Userpilot

APRIL 30, 2021

Rather than drain yourself by doing too many things at once, it’s strongly advisable to focus on one channel and find an agency that specializes in that. Look for an agency with expertise in your chosen channel, a solid productized services model, excellent customer service and reasonable prices. Customer service. Broken links.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

The Product Coalition

FEBRUARY 2, 2018

If you are lucky, there is someone in the company that has thought about your on-boarding, but many times, especially if this is a small startup, there isn’t. As a product manager, you need to become fast in all aspects: vision, strategy, business, marketing, sales, product, user experience, technical, development process, etc.

Technical Advisors 60

Technical Advisors Product Manager Product Management Onboarding KPIs 60

The Product HQ

JUNE 20, 2024

During a group product manager interview, most recruiters take a keen interest in exploring your personal and professional background, your experience in the field of product management, and any additional skills you possess that bring value to the organization. Variations of this question include: Describe your related work experience.

Data Visualization 52

Data Visualization Feedback Software Research Software User Testing 52

Gainsight

JUNE 18, 2020

Today I’m speaking with Janine Snead , IBM’s Chief Digital Officer, Vice President of Customer Success IBM Cloud and Cognitive Software. IBM has one of the largest product portfolios in the world, and I’m proud of how they’ve found a way to drive customer success across so many business units and products.

Data Visualization 52

Data Visualization Technical Advisors Technical Review Customer Experience 52

The Product Coalition

MARCH 30, 2019

But not many really understand what happens behind the scenes when you swipe your card at a card machine (PoS) or why is it that your refunds take so much time. This bank ‘issues’ the card to his customer and hence is referred as the Issuer. Most of us use plastic to pay for various goods we buy online or at the retail stores.

Banking 69

Banking Technical Advisors Customer Experience Systems Review 69

Mixpanel

MAY 26, 2020

Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager. At the time, product analytics software didn’t really exist—we were very much relying on Google Analytics. At the time, we were conducting A/B tests, but the metrics were not behavioral, which presented an issue.

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

The Product HQ

JUNE 20, 2024

Customer Obsession – Give an example of any customer feedback recommendation you gave. Are Right, A lot – Is there a time when you ran a successful project that didn’t have much support? Ownership – What was that one time when you made a crucial decision without approval from upper management?

Technical Advisors 52

Technical Advisors Product Manager Product Management Technical Review 52

Gainsight

AUGUST 6, 2021

How involved is your Customer Success team in product launches? Customer Success brings a deep understanding of customers’ needs and pain points. Within your organization, customer feedback is likely being funneled across different functions—product, marketing, sales, customer success, etc.

Product launches 52

Product launches Customer Feedback User Friction Onboarding KPIs 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

This is what you should frame your resume around as this is likely the closest experience you have to being a product manager. It is important to note that most PM job postings ask for prior PM experience. Technical Skills While not always needed, technical skills are very much desired for most PM roles.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52