Userpilot

AUGUST 18, 2020

The choice of user retention tools available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools so that you can take control. Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. The best user retention tools…for you?

Analytic Tools 89

Analytic Tools Feedback Software User Testing Data Visualization 89

Mind the Product

NOVEMBER 30, 2017

The GDPR will also apply to countries outside the EU who have customers within the EU. TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. The right of access.

Data Visualization 125

Data Visualization Technical Review Reporting Tools Technical Advisors 125

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? SaaS is evolving and users today expect more value, more quickly, with less effort than ever before. If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Imaginary Cloud - Design

JANUARY 30, 2020

Nevertheless, very little has been written about the user experience and the design aspects involved in this new way of accessing and visualizing data. This may be due to this new paradigm coming from, and still being restricted to, the realm of data scientists.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Modus Create

DECEMBER 10, 2024

Larry advises companies not to deploy GenAI directly to customers without human oversight the potential consequences are too high, particularly for highly regulated industries like financial services, life sciences, and healthcare. We expect this trend to hold in 2025.

Reporting Tools 40

Reporting Tools Research Software Data Visualization Technical Advisors 40

Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re not a subscriber, here’s what you missed this month: Why PMs are best positioned to thrive in an AI world On asking for help (even when you really don’t want to) Part 2: Time management techniques that actually work Subscribe to get access to these posts, and every post.

User Testing 134

User Testing Feedback Software Onboarding KPIs Framework 134

Userpilot

MARCH 3, 2022

What skills and experience should you highlight? This includes market research (potential employers), understanding product strengths (your value to the customer), iterative development (subsequent drafts), or refining the UI (formatting). There are a few possible career paths for aspiring product managers with no experience.

Data Visualization 98

Data Visualization Analytic Tools Technical Advisors User Testing 98

eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. The concurrent user model works well for organizations with shift patterns, e.g. call centers.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. Interviewing users and customers.

Research Software 98

Research Software Books Feedback Software Analytic Tools 98

Userpilot

JULY 13, 2021

Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. SaaS companies use walkthroughs to onboard new users, highlight secondary features , and train new staff. There are 3 main areas in which SaaS companies use walkthroughs: New user onboarding.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Intercom, Inc.

MAY 19, 2022

For the last couple of years, the pandemic has forced organizations to adapt and make changes in how they grow, provide support, and retain customers around the world. With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. Declan Ivory , VP of Customer Support at Intercom.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Usersnap

FEBRUARY 19, 2019

The customer finding it could damage your reputation. It’s nice to have your customers testing the application. Crowdtesting is simply user testing through broader groups of people. Due to this disruption, traditional ways of innovation are insufficient. You can engage with your employees as well as your customers.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

Business of Software Conference

JULY 7, 2021

In this guest post Paul Kenny (founder of Ocean Learning and long time BoS participant and speaker) argues that software and SaaS “proven sales playbooks” are BS. Over that time, we have become much more sophisticated in collecting and analysing sales data. I could go on, but you get the picture.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Userpilot

APRIL 30, 2021

Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play. It’s an incredibly scalable strategy, as the gains from posting and optimizing content compound over time.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

The Product Coalition

OCTOBER 21, 2019

But in our experience, everything can be done if the development team and project manager have deep expertise and, along with the product owner, carefully listen to each other and keep themselves open to cooperation. We didn’t know either peculiarities of its legal regulations, or the local users’ culture and morals. Let’s begin.

Technical Review 64

Technical Review Technical Advisors Research Software Agile 64

Lenny Rachitsky

AUGUST 13, 2024

It’s just like they don’t talk to users, which means they don’t find product-market fit. It’s all about talking to customers and learning that you’re building something that’s actually useful. .” Lacking technical knowledge: Startups need technical founders who can build the first prototype.

Technical Advisors 52

Technical Advisors Technical Review Startups User Testing 52

Gainsight

NOVEMBER 23, 2020

As the Customer Success function matures, it’s increasingly clear that Customer Success Operations (CS Ops) plays a critical role in driving effectiveness and efficiency just as Sales Ops does for the Sales function. Jeff is the Senior Manager of Customer Success Operations. . What experiences have helped you with this role?

User Testing 52

User Testing Analytic Tools Reporting Tools Data Visualization 52

The Product Coalition

MARCH 30, 2019

But not many really understand what happens behind the scenes when you swipe your card at a card machine (PoS) or why is it that your refunds take so much time. This bank ‘issues’ the card to his customer and hence is referred as the Issuer. Most of us use plastic to pay for various goods we buy online or at the retail stores.

Banking 69

Banking Technical Advisors Customer Experience Systems Review 69

Mixpanel

MAY 26, 2020

Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager. At the time, product analytics software didn’t really exist—we were very much relying on Google Analytics. At the time, we were conducting A/B tests, but the metrics were not behavioral, which presented an issue.

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

PMLesson's Ace the PM Interview

APRIL 19, 2020

This is what you should frame your resume around as this is likely the closest experience you have to being a product manager. It is important to note that most PM job postings ask for prior PM experience. Technical Skills While not always needed, technical skills are very much desired for most PM roles.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

This is what you should frame your resume around as this is likely the closest experience you have to being a product manager. It is important to note that most PM job postings ask for prior PM experience. Technical Skills While not always needed, technical skills are very much desired for most PM roles.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

MARCH 1, 2020

I studied mathematics at UCLA, worked 2 summers as a software engineering intern at a Series E AdTech startup, and advised Metta World Peace (Ron Artest) as the product manager for his social basketball app, Gradelo. My experience is specific to getting hired through the associate offering manager program (AOM).

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

The Product HQ

JUNE 20, 2024

During a group product manager interview, most recruiters take a keen interest in exploring your personal and professional background, your experience in the field of product management, and any additional skills you possess that bring value to the organization. Variations of this question include: Describe your related work experience.

Data Visualization 52

Data Visualization Feedback Software Research Software User Testing 52

The Product Coalition

MARCH 21, 2018

What you need to think about in your first 60–90 days on a new job: product management (leader) edition I’ve recently transitioned into a different role and have spent some time thinking about how to start this new job. A mentor advised me to think about three broad categories?—?the This last one might take some time to figure out?—?I

User Testing 60

User Testing Technical Advisors Research Software Feedback Software 60

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. working on radar systems. None of her employment at that time was about product management. What is also curious about Peloton is that it is a lesson in product experience and SaaS.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Modus Create

MAY 11, 2020

Here, in this two-part article series, you’ll find my thoughts about how the product community can help humanity, by sharing their experience in dealing with uncertainty, difficult decisions, emotions, and data. We live in times of introspection, times when we really understand that there are forces much bigger than us, the mere humans.

Technical Advisors 56

Technical Advisors User Testing Technical Review Feedback Software 56

The Product HQ

JULY 1, 2024

The average product manager’s salary depends on several factors, including industry, location, education, and total years of experience. Average B2B Product Manager Salary The B2B product manager position is a full-time role that involves developing and managing one or multiple products. Let’s get started.

B2B 52

B2B Technical Advisors Reporting Tools Product Management 52

Userpilot

JANUARY 5, 2022

Onboarding software is typically used to educate new users , demonstrate new features to advanced users, or train new hires. It’s possible to code all these elements from scratch, but the cost in terms of time and money doesn’t make it worth it. The best onboarding software is Userpilot. What is onboarding software?

Analytic Tools 52

Analytic Tools Software Review Data Visualization User Testing 52

Mixpanel

MAY 26, 2020

Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager. At the time, product analytics software didn’t really exist—we were very much relying on Google Analytics. At the time, we were conducting A/B tests, but the metrics were not behavioral, which presented an issue.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Information 52

eG Innovations

AUGUST 11, 2022

It includes the ability to monitor user experience – from logon time to application launch time to screen refresh latency so administrators can easily monitor and track if they are meeting their service levels (SLAs). Customers use Citrix Analytics to get an aggregated view of user experience.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

Alchemer Mobile

APRIL 14, 2020

How do you manage executive expectations, customer expectations, and technical resources? I run the Customer Success team at Apptentive, and I’m gonna be here today just as a moderator for this panel. I guarantee my dog will bark at least once during this because she barks all the time. Christy: All right.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Mixpanel

MAY 5, 2021

Teams are praised whenever they release a new feature (or product) to their customers. He was the Growth Advisor in Residence at Greylock Partners, Growth Lead at Pinterest, and first marketer at Grubhub. He advised companies like Tinder, Hipcamp, Reddit, Canva, and Pocket. Why should you NOT keep this feature?

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Mind the Product

DECEMBER 8, 2017

We’ve seen this happen countless times and it’s never one person’s fault, rather a lack of understanding of the full product design process and a lack of the experience necessary to avoid these cost surprises. Find a team with comparable production quantity experience.

Technical Advisors 105

Technical Advisors Customer Experience Certifications Wireless 105

eG Innovations

JULY 21, 2022

Recently, we hosted a great joint webinar with the team from AVD TechFest to present the results of a survey we conducted jointly to assess real-world Microsoft Azure Virtual Desktop (AVD) usage and industry and customer sentiments towards the AVD technologies. Where can I get technical details of real AVD deployments at scale?

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Technical Review 52

Department of Product

MARCH 28, 2022

It is extremely difficult (and probably not advisable) to attempt to stay on top of all trends. It’s impossible for one person to do. And not all trends matter. For product people, we’re mostly interested in trends which impact the 3 core skill areas of product management: Technology Business Design So let’s tackle each of these separately.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

UX Planet

MAY 15, 2025

Thats what led me to create the Human-Centered AI Product Framework a practical methodology for designing AI products that are not only technically sound, but intuitively useful and meaningfully human. Because if your AI system doesnt serve a real human needor if it confuses, alienates, or overpromisesits not truly human-centered.

Technical Advisors 80

Technical Advisors Product Research Technical Review Research Software 80