Product Innovation Educators

OCTOBER 29, 2018

Empowering product teams to create an agile culture with a customer focus. We actively look for problems and unmet needs, recognizing that those are opportunities to create value for customers. Our mental wheels are constantly spinning, thinking about how we can make existing products better and create new products that wow customers.

Technical Advisors 185

Technical Advisors User Testing Customer Experience Product Research 185

Roman Pichler

JANUARY 9, 2018

You should therefore involve the right people in the discovery work and secure enough of their time. Having said that, it’s ok to address key UX and technology risks and evaluate important user interaction and architecture options as part of the discovery work. Talk to the Users. Product discovery is a team sport.

Product Research 182

Product Research Technical Advisors User Testing Research Software 182

Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

Customer Experience 139

Customer Experience Customer Feedback Feedback Software User Testing 139

Product Management Unpacked

MAY 26, 2020

A look into healthcare product management in the time of Coronavirus. Unlike traditional product managers, Claire is less involved with the technical aspects of product management. In some settings, this role is assumed by the product manager who is managing the technical aspects of the product.

Technical Advisors 160

Technical Advisors Healthcare User Testing Customer Experience 160

The Product Coalition

DECEMBER 13, 2021

In due course, the startups need to invest a good amount of time in organizing the strategy and roadmap to track the product performance to get an early product-market fit and scalability. The framework provides a platform to keep the pace of sustainability for a longer time than quick failure. What are the attributes of the framework?

Framework 185

Framework Startups User Testing Onboarding KPIs 185

The Product Coalition

FEBRUARY 5, 2021

Then she decided to acquire technical skills in web development to get closer to the product development process. In this role, she led a small marketing team and worked with them to develop customer personas to further improve the effectiveness of the organization’s marketing campaigns.

Technical Advisors 153

Technical Advisors Reporting Tools Customer Experience Product Management 153

The Product Coalition

FEBRUARY 28, 2023

Georgie Smallwood According to her LinkedIn post, product is one of her favorite topics to discuss, and in light of the past few pandemic years, she admits that it has been quite the product leadership learning experience. Then I was running a technical excellence team and I didn’t know how to code. But that has been my experience.

Presentation 145

Presentation Customer Experience Technical Advisors Advertising 145

The Product Coalition

MARCH 1, 2024

That implies a lot of traffic, internal customers, ultra-optimization of customer experience, and, as a result, the need to build a platform and not just a one-time feature. Here’s the general description: Delivering the best Spotify experience possible. That’s what the Experience team is all about.

Analytic Tools 148

Analytic Tools Research Software Technical Advisors User Testing 148

Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. But if there’s one thing we learned about social media over time, it’s this – do not get distracted by the hype.

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100

Userpilot

SEPTEMBER 7, 2023

Customer analytics is the cornerstone for making informed decisions, enhancing the user experience, and, ultimately, fostering growth. It’s crucial to stay updated with the latest trends in customer analytics to better understand customers and make the most out of collected data!

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools User Testing 105

The Product Coalition

MAY 11, 2022

Ben and Blair state, “the main goal is to know enough to empathize with your users/customers and to help create solutions to their problems”. Industry knowledge means having a deep understanding of your customers and your market’s unsolved problems. Product Management is about solving customer problems.”

Enterprise 155

Enterprise User Testing Feedback Software Technical Advisors 155

Userpilot

AUGUST 18, 2020

The choice of user retention tools and software available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools & software so that you can take control. Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. Why do users churn out?

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

Roy Madden

JUNE 29, 2021

We’re looking for a hands-on Marketing Automation Manager with Hubspot expertise to help us level up our B2B marketing efforts. You will own our Hubspot environment across the Marketing, Sales and Customer Success teams, and be responsible for educating the broader organization on data hygiene and digital marketing best practices.

Technical Advisors 133

Technical Advisors Analytic Tools Research Software Marketing 133

People-First Product Leadership

FEBRUARY 4, 2025

I am leveraging my product background in both coaching and advising AI-driven startups. Pivot 1: CRM Strategist to User Experience Researcher Key Strategies: Leverage Your Unique Background : My communications skills became my secret weapon in translating complex tech concepts to marketing stakeholders.

Data Visualization 52

Data Visualization Reporting Tools Research Software Technical Advisors 52

The Product Bistro

JUNE 14, 2016

Our last post was an overview of what is a structured series of customer visits, and a high level overview. This next post in the series will dive deeper, and discuss the importance of structured customer visits being cross functional. In this case, it is also advisable to record (with the subject’s permission) the interview.

Technical Advisors 170

Technical Advisors Product Research Finance User Testing 170

Mind the Product

FEBRUARY 27, 2018

Here’s what we’ve learned based on our experience of adopting a testing mindset and seeing your way through innovative product development. You want to build a solution that matches your business goals with customer needs. All of these ideas satisfied a specific customer need, but still many of these companies didn’t succeed.

User Testing 148

User Testing Product Research Product Marketing Testing 148

Product Talk

APRIL 7, 2021

I am a former chief product officer and now coach and advise product leaders and teams. What’s most important is that we find the right fit for the team so that it’s sustainable over time. What’s most important is that we find the right fit for the team so that it’s sustainable over time. Tweet This.

Product Research 306

Product Research User Testing Research Software Data Visualization 306

The Product Coalition

JANUARY 5, 2021

They are derived from my fourteen years of practical experience with XP and Scrum, serving both as Product Owner and Scrum Master and interviewing dozens of Product Owner candidates on behalf of my clients. So far, this Product Owner interview guide has been downloaded more than 7,500 times. ??

Product Research 136

Product Research Technical Advisors Customer Experience User Testing 136

Userpilot

FEBRUARY 24, 2025

Whether youre hiring or job hunting, this roundup is designed to save you time and connect you with the best options available. You should have experience working in a changing environment while designing and implementing new processes. Someone who has a mix of product, project, and people management experience.

Analytic Tools 52

Analytic Tools Data Visualization Technical Advisors User Testing 52

Userpilot

AUGUST 12, 2024

Are you constantly juggling competing priorities, leaving little time for the big-picture thinking that drives product success? TL;DR Marty Cagan has over 20 years of experience helping most companies adopt the product model, founding the Silicon Valley Product Group, and speaking at major conferences.

Feedback Software 105

Feedback Software Analytic Tools Research Software Product Research 105

Product Talk

AUGUST 10, 2016

But that’s going to take time and I want you to have it today. We would jump from reviewing interview guides one week to discussing experiment results the next. Over time, I started to reframe the two dimensions as discovering opportunities and discovering solutions. So I’m going to scratch the surface in this blog post.

Research Software 278

Research Software Product Research User Testing Customer Experience 278

Userpilot

MARCH 8, 2022

She advises executives around the world regarding product management. The book described the common tendency for organizations to focus on features instead of delivering true value for the users, and discussed: How not to turn into a feature factory. Your users will thank you one day. Author of “ Continuous Discovery Habits ”.

Technical Advisors 116

Technical Advisors Product Research User Testing Analytic Tools 116

Userpilot

OCTOBER 1, 2021

For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. The best onboarding software for new users is Userpilot. Technically speaking, this is known as "primary onboarding." " Onboarding milestones.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Intercom, Inc.

JUNE 21, 2018

Today, Max is the CEO of Sales Hacker: a global conference, event series, and an online publication that brings together proven sales execs and emerging startup founders to share their lessons and experiences in sales automation and tech sales. Short on time? It’s easier to qualify leads , and it saves time.

Outbound 183

Outbound Technical Advisors Weak Development Team Customer Experience 183

Userpilot

AUGUST 18, 2020

The choice of user retention tools available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools so that you can take control. Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. The best user retention tools…for you?

Analytic Tools 86

Analytic Tools Feedback Software User Testing Data Visualization 86

The Product Coalition

MAY 27, 2020

And it’s also become the epitome of user-friendliness. usually within the user interface?—?and Start on the right foot By factoring in a localization process from the get-go and choosing the right translation software and vendor, translations can be automated and accelerated on a technical level. Translatable texts?—?usually

Feedback Software 148

Feedback Software Technical Advisors User Testing Software Review 148

ProductPlan

NOVEMBER 27, 2018

They are your technical skills. Things like communication, time management, and focus.” It’s advised that product managers learn about the various different frameworks, processes, and methodologies out there. “ Hard skills are very pertinent to your role and the work you are doing. All forms of data.”

Technical Advisors 97

Technical Advisors Product Management Product Manager Research Software 97

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? SaaS is evolving and users today expect more value, more quickly, with less effort than ever before. If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

UX Studio

OCTOBER 16, 2017

Hierarchy of User Needs. In his book Designing for Emotion , Aarron Walter adapts the Maslow pyramid for user needs. As a consequence, the functional and reliable features still have some technical hiccups which would need more work. If justified and well prioritized, small delightful touches don’t always require extra effort.

Customer Experience 81

Customer Experience User Testing Customer Feedback Product Research 81

Mind the Product

JULY 10, 2017

Let’s establish this right upfront: nothing beats a well-managed full-time in-house team of local developers. If you want your local and remote teams to work together closely on the same parts of the system, then you should put some more effort into structuring your development process. Who was on time?

Weak Development Team 141

Weak Development Team User Testing Technical Advisors Product Research 141

The Product Coalition

MAY 25, 2021

The ability to test and iterate based on real usage with real users is invaluable to getting to the root of a problem, understanding a user’s existence, and removing friction. Even the smallest and tightest group of beta users still takes coordination effort and time that is crucial when you have an early product.

Research Software 115

Research Software Feedback Software User Testing Product Research 115

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

So I decided to join Microsoft full time in a PM role upon leaving UPenn. MBAs from technical and engineering backgrounds will have an edge, so if that’s not you, you should focus on evidencing your abilities to be technical in those interviews. There’s also your previous work experience, and how you present it.

Technical Advisors 98

Technical Advisors Feedback Software Product Management Product Manager 98

Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re not a subscriber, here’s what you missed this month: Why PMs are best positioned to thrive in an AI world On asking for help (even when you really don’t want to) Part 2: Time management techniques that actually work Subscribe to get access to these posts, and every post.

User Testing 134

User Testing Feedback Software Framework Onboarding KPIs 134

Userpilot

AUGUST 18, 2024

We explain how to create a successful product strategy, the role of product strategy in prioritization, and how to align your prioritization efforts with your strategy. Taking the time to create a good product strategy makes your prioritization process easier. In this article, we establish the basis of this sentiment.

Data Visualization 105

Data Visualization User Testing Strategy Product Research 105

Userpilot

AUGUST 23, 2023

A product analyst needs to have the following skillsets: Technical skills: data analysis , data visualization, statistical analysis, and technical tools. But aspiring students are advised to study the following under a bachelor’s degree – business management, statistics, economics, or computer science.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Research Software 98

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Userpilot

NOVEMBER 29, 2022

An ecosystem in SaaS is a group of related apps, 3rd party components, and content that seamlessly work together to solve user pain points. Ecosystems allow companies to better satisfy user needs and improve user experience. Common levers used to build ecosystems include user-generated templates, experts, and plug-ins.

Customer Experience 98

Customer Experience User Friction Technical Advisors Education 98