Alchemer Mobile

MARCH 14, 2022

Mobile consumer feedback changed product roadmaps, improved ROI, drove revenue, and got companies closer to achieving their overall business goals. Ultimately, consumer feedback doesn’t matter without taking action. Segment by customer emotion. Close customer feedback loops.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

The Product Manager Coach Blog

JANUARY 14, 2025

A dashboard showing metrics like feature adoption or user engagement amplifies your credibility. Address Pain Points Proactively: Regularly ask for feedback to show you value their input and are ready to adjust course. Connect Decisions to Customer Needs: Show how your roadmap addresses customer pain points to build trust.

Data Visualization 93

Data Visualization Customer Feedback Strategy User Friction 93

Roman Pichler

JULY 8, 2024

The individuals whose buy-in to strategy and roadmap decisions is crucial are the players: They are interested in your product, as they, for example, will have to market and sell it. Smaller strategy updates and product roadmapping decisions, however, are not as critical. I refer to this group as key stakeholders.

Roadmap 266

Roadmap Product Strategy Strategy Weak Development Team 266

Alchemer Mobile

AUGUST 26, 2021

Your customers are already on their phones – meet them where they’re at through in-app feedback collection. This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. Examples of in-app feedback collection.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

APRIL 14, 2022

The following data and information on Media apps is from our 2022 Mobile App Customer Engagement Report. Expressed customer emotion. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. However, while mobile teams surveyed 37% of their consumers for feedback, only 8% responded (13% overall)—an area for improvement in 2022.

Feedback Software 278

Feedback Software User Testing Technical Review Customer Feedback 278

UserVoice

JULY 31, 2017

The customer onboarding process is a vital stop on the path to customer happiness and product success. In This Article: Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways To Collect Feedback During Onboarding. Forget Your Customers, What Are Your Account Manager’s Pain Points?

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Alchemer Mobile

APRIL 5, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. Finance apps experienced another year of customer engagement gains as people became more comfortable with managing their finances through apps. Expressed customer emotion. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

Finance 261

Finance User Testing Feedback Software Research Software 261

Roman Pichler

JANUARY 20, 2025

Figure 2: The People Involved in the Strategy Work The team in Figure 2 consists of the person in charge of the product, a UX designer (for end-user-facing products), an architect/programmer, and a tester, as well as the key business stakeholders. This stream guides the product discovery and delivery work and leverages development insights.

Systems Review 167

Systems Review Product Strategy Strategy Product Research 167

Alchemer Mobile

MARCH 9, 2022

We all know that retaining customers costs less than acquiring new ones. So, why does it often get deprioritized in favor of customer acquisition and app downloads? Frankly, the answer to that question is this: For most brands, customer retention is a nut they still haven’t cracked. What is customer retention?

Customer Feedback 264

Customer Feedback Customer Experience User Testing Data Visualization 264

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. While correlation isn’t causation, looking at overlapping data points can help us infer what bets paid off for mobile product teams, along with where they can adjust their roadmaps to improve.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Product Talk

MARCH 6, 2024

There are the ideas your product trio comes up with based on your discovery work, the ideas that come from your customers in the form of specific requests, and the ideas that come from stakeholders within your company like your customer-facing teams or CEO, to name a few. We’re changing up the format this time around. Leann: Yes.

Feedback Software 302

Feedback Software User Testing Customer Feedback Customer Experience 302

The Product Coalition

MARCH 1, 2022

We’ve all heard the term “ customer-centric ” in the context of running a successful business, but what does it really mean? From one perspective, it’s about creating value for customers, delivering an effective product at a good price. This is where customer feedback for sales comes into play. No ifs, no buts.

Feedback Software 158

Feedback Software Customer Feedback User Testing Data Visualization 158

Roman Pichler

JUNE 7, 2022

Consequently, these teams relied on: Anecdotal feedback : “Customers love our product, they told me so.” ” Solution-centric data : “We’re making great progress; we’ve implemented 50 more user stories, and velocity is up by eight points!” Therefore, ensure that all measurements you use are truly helpful.

KPI 334

KPI Data Visualization Weak Development Team Customer Feedback 334

Alchemer Mobile

MARCH 24, 2022

While customer acquisition, ratings and reviews, and social proof are externally-visible success indicators of a brand, mobile app retention plays the biggest role in increased customer lifetime value and improved ROI. 4 Steps to Boost Mobile Customer Retention. What is Customer Retention + 8 Customer Retention Strategies.

User Testing 264

User Testing Feedback Software Customer Feedback Customer Experience 264

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! We wanted to know: Are customers happier in the summer? When’s the best time to solicit feedback? Grumpier in the winter? Media/Entertainment.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Alchemer Mobile

JUNE 25, 2019

But where many fail is in acquiring and then using qualitative feedback. Although a high average rating can paint a pretty picture, it can also distract you from the richer customer feedback behind each star. When used together, brands can truly understand their customers’ needs and pain points. Why is that?

Feedback Software 188

Feedback Software Customer Feedback User Testing Data Visualization 188

Roman Pichler

SEPTEMBER 13, 2022

Listen to the audio version of this article: [link] Download file | Play in new window | Duration: 10:10 | Recorded on September 13, 2022. There is no point in worrying about the product details and writing user stories if a sound product strategy is missing. How does it differ from a product roadmap and how do the two plans relate?

Product Strategy 349

Product Strategy Strategy Vision Product Research 349

Alchemer Mobile

MAY 18, 2022

The following data and information on Business Services apps is from our 2022 Mobile App Customer Engagement Report. Expressed customer emotion. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. As long as interactions are high-value and well-timed, more consumers will provide their feedback. Download your copy here.

Data Visualization 264

Data Visualization Reporting Tools Feedback Software User Testing 264

Alchemer Mobile

MAY 19, 2022

The following data and information on Utilities apps is from our 2022 Mobile App Customer Engagement Report. Collectively, mobile teams working in Utilities prioritized reaching a larger number of their customers to better understand what improvements they could make to their mobile apps to provide a better, more holistic customer experience.

User Testing 264

User Testing Feedback Software Data Visualization Customer Feedback 264

Alchemer Mobile

MAY 12, 2022

The following data and information on Shopping apps is from our 2022 Mobile App Customer Engagement Report. Expressed customer emotion. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Home apps: Mobile customer engagement benchmarks. Home consumers are eager to give feedback when asked. Consumer sentiment.

Data Visualization 264

Data Visualization User Testing Reporting Tools Feedback Software 264

Productside

APRIL 16, 2025

Product managers push for roadmaps. Somewhere in the middle, customer needs get lost in translation. Clear feedback loops. They thought their work spoke for itselfuntil a listening tour revealed how disconnected they were from their customers. Engineers push back with technical constraints. But thats not true.

Engineering 177

Engineering Product Research Feedback Software Feedback Loop 177

Alchemer Mobile

SEPTEMBER 27, 2018

Customers have endless options when it comes to choosing new brands and services, which means their expectations are high. Immediacy, personalization, responsiveness, and product quality are a handful of the primary reasons customers will choose to be loyal to one brand over another. Be proactive. Engage at the right moment.

Customer Feedback 203

Customer Feedback User Testing Customer Experience Data Visualization 203

Alchemer Mobile

MARCH 29, 2022

In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Healthcare category. Expressed customer emotion. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Download your copy here. and Health Insurance.

Healthcare 262

Healthcare User Testing Feedback Software Customer Feedback 262

Alchemer Mobile

JUNE 8, 2022

When brands listen to and act on the voice of the customer (often referred to as “VoC”), it can completely revolutionize the way their business operates. Download the guide today ! Voice of the customer templates. Definition of the voice of the customer (VoC). Definition of the voice of the customer (VoC).

Data Visualization 241

Data Visualization Customer Experience Customer Feedback Download 241

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Let’s dive in.

Technical Review 250

Technical Review Feedback Software Analytic Tools Reporting Tools 250

Alchemer Mobile

MAY 4, 2022

From surveys to reviews to social media, the amount of customer feedback brands collect on a daily basis can make you feel overwhelmed. It can feel daunting to sit on so much customer data when you don’t know where to start or why you should even be measuring customer sentiment in the first place. We’re here to help!

User Testing 245

User Testing Customer Feedback Customer Experience Download 245

Roman Pichler

MARCH 14, 2023

Who are the users and, if appropriate, who are the customers? To create a strategy, I might choose middle aged men with busy jobs and an unhealthy lifestyle as the target users. The benefit the product should create for this user group might be to reduce the risk of developing type-2 diabetes.

Product Strategy 348

Product Strategy Strategy Vision Product Research 348

Userpilot

MAY 30, 2025

You aim to extract meaningful insights to improve app performance and user engagement. My process for choosing the right mobile app metrics Now, lets get straight to business and go over my process for choosing metrics that help you derive actionable insights. Tracking mobile app performance metrics can feel daunting.

Onboarding KPIs 82

Onboarding KPIs Feedback Software Analytic Tools Research Software 82

Alchemer Mobile

APRIL 12, 2022

The following data and information on Travel apps is from our 2022 Mobile App Customer Engagement Report. “When customers interact with our world-class employees, their satisfaction skyrockets. But what about all those times when one of our famous customer service Red Coats isn’t right around the corner? Popular phrases.

Travel 261

Travel User Testing Research Software Feedback Software 261

The Product Guy

MARCH 14, 2017

We like to get painful user problems to solve. You can ask me to change the color somewhere or put a button on a screen, and I will probably do that, but I really like to get challenging problems where I can do my research build prototypes, do user tests, and come up with a solution that will raise our product to the next level.

User Testing 304

User Testing Research Software Feedback Software Data Visualization 304

Alchemer Mobile

APRIL 20, 2022

The following data and information on Shopping apps is from our 2022 Mobile App Customer Engagement Report. “Buy Online, Pick-up in Store provides our highest satisfaction customer experience, which in turn drives more return visits. It is also our most profitable customer journey. Expressed customer emotion.

User Testing 243

User Testing Feedback Software Customer Experience Customer Feedback 243

Userpilot

MAY 30, 2025

They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. Analytics forwards starts with understanding user psychology. User journey map on Userpilot.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Alchemer Mobile

FEBRUARY 7, 2019

Globally, UberEATS and Zomato were the top two food delivery apps by worldwide downloads in 2018. What matters above all else in food and drink apps is stellar customer experience and service. Here are five customer feedback management strategies to use. Acknowledge and Nurture Customer L oyalty.

Feedback Software 157

Feedback Software User Testing Customer Feedback Research Software 157

Product Innovation Educators

JANUARY 4, 2021

Insights on roadmaps, metrics, OKRs, and more for product managers. Joining us for this episode is a CPO who shares some of the tools he uses, including roadmaps, metrics, and OKRs. Increasingly, CPOs are also thinking about the user experience strategy. 5:42] How do you use roadmaps? What is the solution?

Feedback Software 277

Feedback Software Data Visualization Customer Feedback Customer Experience 277

Product Innovation Educators

JULY 4, 2022

How product managers can get customer insights from a community to create a competitive advantage. I wanted to learn how this company creates competitive products, differentiating on cost while offering comparative capabilities that equates to much higher value for customers. The leading brand cost about $150.

Artificial Inteligence 284

Artificial Inteligence User Testing Feedback Software Customer Feedback 284

Alchemer Mobile

OCTOBER 21, 2021

What strategies do you use to prioritize your product roadmap? What have been your favorite ways to connect and get feedback from your customers? Because growth is focused on KPIs, it’s not just about boosting user numbers, it’s actually indexing on what’s going to move the metrics that are important to companies.”

User Testing 246

User Testing Data Visualization Product Manager Product Management 246