The Product Guy

MARCH 14, 2017

We like to get painful user problems to solve. You can ask me to change the color somewhere or put a button on a screen, and I will probably do that, but I really like to get challenging problems where I can do my research build prototypes, do user tests, and come up with a solution that will raise our product to the next level.

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User Testing Research Software Feedback Software Data Visualization 304

The Product Coalition

JANUARY 14, 2021

Have you ever considered what our healthcare systems and treatments might look like in 2065? Personal measurements arrive in less than 6 seconds and automatically sync with the user app where the user receives an analysis of their condition and the ability to share information with caregivers directly. Health Apps #2?—?Medisafe?—?Medicine

Research Software 172

Research Software Healthcare Reporting Tools Data Visualization 172

Userzoom

DECEMBER 9, 2019

Although we strive to work in an environment where user research is a part of every stage of the product development lifecycle , and your executives have completely bought in to everything you do… we have to be realistic. One very under-utilized ‘tool’ is doing research with – and developing relationships with – customer service.

User Testing 111

User Testing Research Software Data Visualization Reporting Tools 111

UX Studio: Product Management

AUGUST 17, 2018

Usability testing forms a user experience research method, usually a qualitative one, as the core of UX research. A typical (potential) user of any digital product should be able to interact with it without frustration, and easily accomplish set goals. Usually, you’ll have to fine-tune and customize this method to fit the context.

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Usersnap

JULY 1, 2020

It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. For research purposes, we talked to many experts, interviewed a large number of potential customers, and even built a community ! We learned a lot and shared our findings on our blog through stories and ebooks. Takeaways.

Data Visualization 98

Data Visualization Reporting Tools Customer Experience User Testing 98

Centercode

OCTOBER 14, 2020

Now, work from home (WFH) is the norm for many companies — and it is permanently shaping the way people communicate, work, and adopt technology. In a recent Betabound poll, 64% of consumers reported increasing their office tech usage. Here are the three biggest obstacles and solutions for overcoming them. Interoperability.

User Testing 98

User Testing Reporting Tools Feedback Software Customer Feedback 98

Mixpanel

NOVEMBER 8, 2021

Let me jump right in: With product analytics, customer retention isn’t just something you measure after the fact; it should be something you can learn to predict (and then improve). Simple: Product analytics tools have become super easy to set up and use. I’m a big fan of talking to customers to understand their pain points.

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Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

The Product Coalition

SEPTEMBER 6, 2021

Customer experience isn’t just for products. As an employee, you provide customer experience to your manager, your colleagues, and your own employees. There are many things to take from it, but I mainly took the fact that you need to think about the customers from their point of view. Is it a great one?

Customer Experience 174

Customer Experience User Testing Customer Feedback Data Visualization 174

Userpilot

FEBRUARY 4, 2023

When it comes to customer retention , figuring out how to wow a customer is crucial. After all, how can you expect to keep existing customers if you’re not able to meet (or exceed) customer expectations? TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Alchemer Mobile

MARCH 17, 2020

Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements internally and externally, and myriad other activities, the list of “to-do’s” for mobile product managers may seem endless, and the job is ever-changing.

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User Testing Feedback Software Technical Review Customer Experience 147

Userzoom

MAY 12, 2020

The magnitude of the challenge is intensified by the relative digital and user experience maturity of healthcare companies. You can download the complete ebook below…. Download ebook. Download ebook. Trackers, cookies, web analytics, and other tools can slow down site performance during heavy traffic.

Healthcare 95

Healthcare Research Software Analytic Tools User Testing 95

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Research Software 105

Research Software Feedback Software Customer Experience Customer Feedback 105

Userzoom

NOVEMBER 27, 2019

If you’re in the process of democratizing UX beyond the boundaries of your own UX team, and equipping other people in the organization with the skills to run their own research, s tandardization can increase efficiency and helps set expectations of what’s involved in a user research project. Download the library. Samantha Alaimo , Sr.

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User Testing Product Research Customer Feedback Research Software 92

Userpilot

AUGUST 17, 2024

In this article, we’ll cover the fundamentals and best practices of click funnels, from the initial steps of conducting user research to more advanced aspects like lead classification and conversion rate optimization. To create a click funnel, follow the below steps: Conduct user research to understand your target. Let’s dive right in!

Research Software 105

Research Software Feedback Software Analytic Tools Data Visualization 105

Centercode

NOVEMBER 23, 2020

Earlier this month, a team of 40 Google researchers published a study about just that — and their investigation returned some vital insights into the challenges of developing machine learning. And if you’re a maker of tech that relies on machine learning, these errors aren’t doing you or your customers any favors.

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Research Software User Testing Reporting Tools Feedback Software 98

The Product Coalition

AUGUST 22, 2021

on how the Israeli tax system works. But the problem is that the real rate that I needed to pay would only be calculated when the year ends, taking into account not only the revenue I made but also the expenses I had because income tax is paid on profit, not revenue, and that calculation is done as part of your annual report.

Data Visualization 158

Data Visualization Reporting Tools Banking Customer Experience 158

Centercode

DECEMBER 22, 2020

Our team was right there, too, and we’re proud to say that we continued not only to support our customers with our platform and services, but we supported testing professionals with in-depth content to help them adapt and improve. The Impact of Pre-Release Product Testing on Star Ratings (Report). Engaging Testers.

Reporting Tools 75

Reporting Tools Feedback Software User Testing Customer Feedback 75

Centercode

JULY 29, 2020

Begging for feedback from unenthusiastic or inexperienced testers is a frustratingly common occurrence for many beta and delta testing teams. But tester engagement — and the resulting feedback — are both vital to test success. Yes, I’m ready to talk about specific solutions for my program! Highlighting critical feedback.

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Feedback Software Reporting Tools Product Research Research Software 94

UX Studio

FEBRUARY 2, 2022

You can easily get lost and puzzled when you start looking at all the infinite UX research tools that have become available lately. That’s why I decided to compile the most common UX research tools for you and hopefully, you will be able to find the proper ones for your needs. Let’s have a look at them.

Research Software 59

Research Software Analytic Tools Feedback Software Data Visualization 59

Revulytics

JUNE 12, 2019

“It’s not a technology project, it’s a business project,” is often heard as stakeholders seek to build consensus and gain support for programs that require technical resources and buy-in. Organizations considering a software compliance analytics strategy should keep this in mind as they seek to build consensus for a program.

Analytic Tools 73

Analytic Tools Reporting Tools Data Visualization Strategy 73

Userpilot

MARCH 16, 2023

SaaS landing pages are an essential step in the process of trying to get people to sign up for your solution. Landing pages need to account for their intended audience, whether that’s enterprise customers who need more information or gamers that want high-speed software. Features/benefits. Contact form. Demo video.

Feedback Software 98

Feedback Software Reporting Tools Embedded Analytics User Friction 98

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userzoom

NOVEMBER 18, 2019

These include: ‘Integrating user research into product development’ is the number one challenge faced by 64% of our respondents, last year it was ‘securing resources and budget’. The results, as featured in our 2019 State of UX in the Enterprise survey , are a revealing array of common challenges and trends.

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User Testing Product Research UX Data Visualization 91

Centercode

FEBRUARY 11, 2021

Department of Commerce reported a 30% increase in online spending from 2019 to 2020 (compared to the previous 13% increase year over year). More than 62% of consumers now say they’re shopping online more than they used to, with 36% reporting they shop online weekly. Customers Are Embracing Flexible Return Policies.

User Testing 98

User Testing Technical Review Customer Experience Product Research 98

The Product Coalition

FEBRUARY 4, 2024

Your product’s value needs to be defined, delivered, and perceived as such by your customers. If this isn’t challenging enough, what your customers want and need varies based on their profile and maturity with your product. In reaction, my parents told me about the new car wash service that they started using. Likely not.

Framework 148

Framework Reporting Tools Definition B2C 148

Userzoom

DECEMBER 11, 2019

They’ll need to dig deeper and engage with customers and users by implementing a multi-method approach that includes both quantitative and qualitative insights : Customer opinions, attitudes and behavior. A great CX starts with great XD (experience design), and great design requires user research.

Data Visualization 92

Data Visualization User Testing UX Research Software 92

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Next, create user personas. A high-converting landing page is tailored for a specific user persona.

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

Centercode

MARCH 10, 2020

Your feedback forms , surveys , and project workspace are more than just boxes you tick off of your test prep checklist — they’re an essential element of your Customer Validation project’s success. Friction from Tools: Warning Signs. There’s a very low amount of incoming feedback. Check Your Feedback Forms.

Workshop 75

Workshop Data Visualization Feedback Software Reporting Tools 75

Under 10 Consulting

JANUARY 2, 2020

ProductOps is a specialized role that normalizes the product function across all products and services. Each team uses different templates and tools from different sources. The idea is to systemize the department instead of relying on each team or individual to develop and implement their own best practices. .

Data Visualization 87

Data Visualization Reporting Tools Analytic Tools Research Software 87

eG Innovations

MARCH 1, 2022

When a user called in about poor application performance, there was always the suspicion that the reported issue could be on the user’s end point or in their home network or with their ISP (Internet Service Provider). The Challenge of Help Desk Teams: Lack of Tools and Visibility. Help Desk vs. IT Support.

Reporting Tools 52

Reporting Tools Data Visualization Customer Feedback Customer Experience 52

Userpilot

MARCH 23, 2022

If you want to measure customer loyalty and user sentiment in general, following NPS best practices is a must. There’s much more to NPS than sending users a customer feedback survey. Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. The short answer is YES.

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

Revulytics

JANUARY 23, 2018

Working with Microsoft, Steelcase recently revealed technology that exposes data from sensor-connected office furniture and rooms that, as a first use case, aim to help optimize the use of conference room space. In fact, studies have shown that software development teams spend 40 to 50 percent of their time on avoidable rework.

Analytic Tools 54

Analytic Tools Feedback Software Reporting Tools Data Visualization 54

Usersnap

FEBRUARY 20, 2020

Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue? We’ll also show you how you can calculate NPS for your business, teach you how to collect NPS feedback, and go over a few NPS best practices.

Data Visualization 64

Data Visualization Feedback Software Reporting Tools Analytic Tools 64

Userzoom

SEPTEMBER 5, 2019

Technically there are an infinite number of ways you could attempt to recruit participants for your user research. The obvious requirement here is that your organization has a database of users that you can contact (and if you don’t, remember that it’s never too late to start thinking about creating one).

User Testing 85

User Testing Product Research Customer Feedback Customer Experience 85

Userzoom

JANUARY 29, 2020

When you’re down to the wire, time-wise, how can you ensure that user research is still being planned and executed as thoroughly and as user-focused as possible? For example, I once worked with a software designer who had created different prototypes for a date-picker tool.

User Testing 72

User Testing Research Software Product Research Customer Experience 72

Revulytics

OCTOBER 12, 2018

“Market problems should be defined based on multiple sources of data, not just anecdotes from visiting customer offices,” one respondent said. This year’s survey reveals that product managers spend an average of just seven hours a month talking to customers in non-sales situations.

Data Visualization 66

Data Visualization User Testing Customer Feedback Customer Experience 66