Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Data Visualization

Product Innovation Educators

FEBRUARY 17, 2025

She shared insights from her experience leading product teams at various organizational scales and helping companies transform their product vision into measurable business growth. This evolution offers valuable insights for product managers at all career stages.

Reporting Tools

Product Innovation Educators

JANUARY 20, 2025

Ben shared insights about why many OKR implementations fail and how to avoid common pitfalls. For product managers, this means shifting conversations from feature lists and deadlines to measurable impacts and customer value. For example, if a key result depends on both marketing and IT, assign two names to that key result.

Systems Review

UX Planet

JULY 2, 2025

How to plan a dashboard people will use: 10 Key Steps Dashboard user interface elements in light and dark modes Our team has built dashboards for a wide range of businesses, and we’ve picked up a few key insights along the way. Define use cases and users Spell out the business tasks and map your users.

Data Visualization

Usersnap

MARCH 24, 2025

The team spent months building it, yet users dont see its value. It helps teams uncover real user needs, validate assumptions, and reduce development risks before committing time and resources. If youre a product manager looking to reduce uncertainty, validate ideas, and build user-centric solutions , this guide is for you.

Product Research

Userpilot

DECEMBER 29, 2024

And now, a group of people see it as a vanity metric rather than a valuable indicator of customer sentiment. Net Promoter Score ( NPS ) is a metric that aims to quantify customer sentiment based on this survey question: How likely are you to recommend (our product) to a friend or colleague? Then your NPS would be zero.

Data Visualization

Arkenea

FEBRUARY 23, 2025

But, it’s usually challenging to assess what’s the right way to go about it – how much of iteration should be that from user feedback versus founder’s vision for the product? And, how do you also tell the difference between what feedback to incorporate?

User Testing

Userpilot

JULY 24, 2025

What’s your biggest challenge with new user activation? A solid customer lifecycle strategy starts with a strong onboarding experience. Getting users to their “aha!” Guiding different user segments effectively. Understanding where new users get stuck. Collecting feedback to inform our roadmap.

Analytic Tools

Userpilot

NOVEMBER 29, 2024

Many companies invest heavily in acquiring new customers, yet still struggle with growth. Customers leave as fast as new ones come in. We’re everywhere at once – crafting product vision , digging into customer research, and somehow keeping engineering, marketing, and sales teams all moving in the same direction.

Onboarding KPIs

Lenny Rachitsky

NOVEMBER 12, 2024

Let’s use “sending out a meeting summary” as an example action item from a meeting. Hide, ignore, and automate Slack 😑 Unfair: In my experience, PMs get tagged on Slack far more than any other role in a startup. (OK, With everyone watching. While screensharing. OK, maybe we tie with engineering team leads.)

Product Research

Piyanka Jain

MARCH 12, 2025

Think AI-powered chatbots that frustrate customers more than theyhelp. Examples: Automating repetitive data entry tasks to free up humantime. Using AI-driven insights to optimize supply chains and reducecosts. Well, without structure and strategy, its just digital hoarding. Instead, find the everyday inefficiencies AI can fix.

Data Visualization

Userpilot

MARCH 17, 2025

Looking for the best tools for interactive user guides for your company? There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. In this post, Ill explain which interactive user guide software is the best fit for your company and needs.

Analytic Tools

Lenny Rachitsky

DECEMBER 1, 2024

Brought to you by: • Eppo —Run reliable, impactful experiments • Paragon —Ship every SaaS integration your customers want • Enterpret —Transform customer feedback into product growth — Michael Margolis has been a UX research partner at Google Ventures (GV) for nearly 15 years.

User Testing

Userpilot

MARCH 4, 2025

User experience can make or break a web app. If your software is slow or buggy, users wont stick around for long. If youre only finding out about these issues after users complain, youre already too late. Conversion funnel tracking : Analyzes where users abandon processes like the onboarding flow. The worst part?

Data Visualization

Product Talk

JULY 9, 2025

How do they show the context of what they’ve learned from customers? I experienced this when I became a startup CEO. For example, we’re interviewing customers. Do you want to help us define our target customer? You can call it whatever you want—product reviews. Do you want to contribute to this?

Product Research

UX Planet

OCTOBER 24, 2024

BMC components Customer segments: Different groups of people or organizations that your business aims to serve. Value propositions : The products or services that create value for each customer segment. Channels: How your company communicates with and reaches its customer segments to deliver the value proposition.

User Testing

Product Talk

DECEMBER 18, 2024

Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that. What I saw was they were talking to customers periodically.

Product Research

UX Planet

JULY 18, 2025

I helped the product evolve from an idea to a market-ready service, went through one pivot, and gathered a lot of insights along the way. But it’s just as crucial to adapt that plan based on real user feedback. We tested usability by inviting users, giving them tasks, and observing their behavior.

Transportation

UX Planet

JANUARY 22, 2025

In an era defined by relentless innovation and unprecedented customer expectations, the nature of financial services marketing has changed. Todays customers expect financial brands to deliver deeply personalized, seamless digital experiences at every touchpoint, consistently reinforcing what they stand for.

Reporting Tools

Userpilot

FEBRUARY 9, 2025

Soon after, a backlash followed, and users flooded social media with complaints. When users interact more, it may seem like a win. However, without qualitative feedback and behavioral insights, teams risk misreading signals, leading to frustration and churn. User feedback is valuable , but without data, its just opinions.

Data Visualization

People-First Product Leadership

FEBRUARY 4, 2025

For example, the growing emphasis on AI prompted my transition into AI-integrated coaching. I am leveraging my product background in both coaching and advising AI-driven startups. Network Persistently : I stayed in touch with a startup recruiter for six months before landing my first PM-adjacent role.

Data Visualization

Modus Create

JANUARY 15, 2025

Intelligent applications harness AI to deliver personalized, adaptive, and data-driven user experiences that surpass traditional functionalities. One example of an organization we worked with is Drexel University. AWS, for example, offers hands-on support to optimize your AI models and integrations.

Analytic Tools

Userpilot

MARCH 5, 2025

Customers who actively connect with your brand are more likely to stay loyal, spend more, and become advocates. That’s where customer engagement software comes in. The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships.

Analytic Tools

Userpilot

MARCH 30, 2025

churn within 30 days, and in-app purchase conversion rates are often below 5% for the small number of users who remain. The key is to understand your users and continuously optimize your mobile app for exceptional value. 1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity.

Analytic Tools

The Product Coalition

OCTOBER 27, 2024

I highly recommend following this process at least once a year since it often unveils important strategic insights, aligns all departments to work together, and increases the chances of meeting your goals rather than simply adding more product capabilities. Because our customers started asking about it. But it’s not always possible.

Healthcare

Userpilot

MARCH 21, 2025

The real challenge is shaping an experience that keeps users engaged and drives continuous growth. As a product manager, I know that even small friction points cause users to drop off. Users expect instant value. It starts with understanding user behavior, improving performance, and delivering a seamless experience.

Analytic Tools

Userpilot

MARCH 30, 2025

But is your mobile user acquisition strategy strong enough? If you expect users to come naturally just because your product is good, youre already at a disadvantage. Organic, when you attract users through public platforms and owned media marketing. Use referrals to encourage users to refer your app to others.

Research Software

UX Planet

MARCH 29, 2025

In any case, hang around because well go over why UX design strategy is crucial, how to create one, and what the problems arefor you, your team, and, most importantly, your customers. At its core, UX strategy serves as your guide for crafting experiences that genuinely resonate with users and encourage them to engage.

Feedback Software

Usersnap

MAY 14, 2025

Whether you’re in product, UX, or strategy, this is your blueprint for a discovery framework that actually moves the needle by connecting user insight to the metrics that drive revenue. By conducting product discovery, teams can validate ideas, gather feedback, and make informed decisions about product development.

Product Research

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. This fundamental gap in understanding is where UX Research becomes not only valuable but essential for driving authentic and lastinggrowth.

User Testing

UX Planet

FEBRUARY 6, 2025

Traditional banking often struggles to capture and maintain customer engagement. This gap in engagement and recognition highlights the customers expectations for a more dynamic and modern digital banking experience. It ultimately changes how we think about financial services. Wheres the brand identity?

Banking

BrainMates

JUNE 17, 2025

A simple OKR example might be: Objective: Improve user engagement Key Result 1: Increase daily active users from 5,000 to 7,500 Key Result 2: Boost feature adoption by 25% Key Result 3: Reduce churn by 10% When used well, OKRs give teams clarity, focus, and a shared understanding of what success looks like. That’s fine.

Systems Review

Lenny Rachitsky

MAY 20, 2025

Along the way, he helped Square scale from a late-stage pre-IPO startup to $3.6 Prior to Square, Saumil was a startup founder for LocBox, a marketing automation company that was acquired by Square in 2015. A large customer complains loudly to senior leadership, resulting in a fire drill.

Weak Development Team

Userpilot

JUNE 20, 2025

Looking for a good user onboarding tool and wondering if Product Fruits is the best option for your SaaS company? Product Fruits is one of the most affordable user onboarding tools on the market, making it ideal for small startups with a budget under $200. NPS surveys and feedback widgets. Checklists. Hints and beacons.

Analytic Tools

Arkenea

JULY 8, 2025

Being a custom healthcare software development company that’s worked with over 100 non-technical and some technical founders, we strongly feel outsourcing your product development is a viable option for building the first version of your product. A few more examples are Fab, Klout, AppSumo, GitHub, Basecamp and Opera, among others.

Research Software

Userpilot

MAY 6, 2025

What works for a startup might not scale for an enterprise. Whether for tracking feature adoption or spotting drop-off points, the right analytics tool can make or break your growth. But if you ask me, theres simply no one-size-fits-all solution. Some tools are great for marketers, and others are for product or development teams.

Data Visualization

Lenny Rachitsky

OCTOBER 31, 2024

Brought to you by: • WorkOS —Modern identity platform for B2B SaaS, free up to 1 million MAUs • Paragon —Ship every SaaS integration your customers want • Vanta —Automate compliance. Simplify security — Shreyas Doshi is a former product leader at Stripe, Twitter, Google, and Yahoo.

B2B