Userpilot

JUNE 12, 2024

Understanding the salary landscape for customer experience specialists is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer experience (CX) specialist is a professional responsible for ensuring customers have positive interactions with a business/brand throughout their lifecycle.

Data Visualization 52

Data Visualization Customer Experience Reporting Tools Analytic Tools 52

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

Intercom, Inc.

SEPTEMBER 7, 2021

At Intercom, we recently introduced a new decision-making framework for our Support team that ensures that everyone is heard and feels involved. If only senior leadership is involved in decision making, it increases the risk of stagnation. Your support team will have a unique perspective on customer needs and pain points.

Framework 129

Framework Feedback Software User Friction Reporting Tools 129

The Product Coalition

FEBRUARY 4, 2024

Your product’s value needs to be defined, delivered, and perceived as such by your customers. If this isn’t challenging enough, what your customers want and need varies based on their profile and maturity with your product. Do all of your customers use it the same way and for the same purpose? Likely not. automatic reports).

Framework 121

Framework Reporting Tools Definition B2C 121

Roman Pichler

MARCH 11, 2020

What’s more, do not de-prioritise your leadership work even when push comes to shove and you are pressed for time. Look at leadership as an integral part of your job that is at least as important as updating the product roadmap and refining the product backlog. Leadership at Multiple Levels. Agile Process Constraints.

Leadership 244

Leadership Product Research Customer Experience Agile 244

Roman Pichler

MARCH 11, 2020

What’s more, do not de-prioritise your leadership work even when push comes to shove and you are pressed for time. Look at leadership as an integral part of your job that is at least as important as updating the product roadmap and refining the product backlog. Leadership at Multiple Levels. Agile Process Constraints.

Leadership 244

Leadership Product Research Customer Experience Agile 244

The Product Coalition

DECEMBER 11, 2023

In part two of this summary, I am moving to talk about strategy and leadership insights. As these are topics close to my heart, I had a lot to say — so here are my thoughts backed by SVPG’s insights on these topics. Some of the insights in this part of the summary have come from the stories and thoughts shared by the partners.

Workshop 78

Workshop Customer Feedback Leadership User Testing 78

Mind the Product

OCTOBER 23, 2019

In Part 3 of our Product Leadership Forum recap, you can see an overview of the remaining insights from this year’s #mtpcon London Product Leadership Forum (if you missed them, you can take a look back at Part 1 and Part 2). To create safety with your teams, a framework can build confidence. Principles Build Autonomy.

Customer Feedback 84

Customer Feedback Leadership Reporting Tools Weak Development Team 84

Lenny Rachitsky

APRIL 25, 2024

” After leaving Stanford, she founded a nonprofit called Leaders in Tech, which applies the Touchy Feely principles to help Silicon Valley executives build their leadership and interpersonal skills. .” Instead ask what, when, where, and how to gain insight into their perspective.

Customer Feedback 107

Customer Feedback User Testing Customer Experience Leadership 107

Dear Strategy

MARCH 15, 2023

Now what about the new framework? In the spirit of using the blog to announce new happenings at Strategy Generation Company , I am pleased to present the latest revision of our acclaimed Strategy Generation Framework! Although these steps were covered in our classes and workshops, they were not separately indicated on the framework.

Framework 97

Framework Workshop Blog Education 97

Product Talk

SEPTEMBER 13, 2023

Tweet This And while you technically don’t need permission to get started, at some point, you will need buy-in and support from your leadership. We spoke with User Research Director Niklas Fischerström and Chief Product Officer Francesca Cortesi to learn how they’ve worked together to roll out continuous discovery habits at Hemnet.

Product Research 275

Product Research User Testing Research Software Feedback Software 275

Product Talk

MARCH 20, 2024

March 25th: The What & Why of Continuous Discovery In this webinar, I’ll introduce participants to the continuous discovery framework I introduced in my book Continuous Discovery Habits. I’m hosting several free events over the next two weeks. I’d love for you to join one of them. Register here.

Product Research 242

Product Research Events User Testing Webinar 242

Modus Create

MARCH 17, 2022

Our recent report 2022 State of Digital Transformation revealed that 57% of enterprises had adopted an agile framework for implementing digital initiatives. Executives across industries are reimagining leadership principles that thrive in an agile business environment — principles that don’t treat change as an anomaly but a culture. .

Leadership 98

Leadership Agile Reporting Tools Feedback Software 98

Intercom, Inc.

MARCH 4, 2019

Organizationally, work divided across individuals and teams is hard to drive; the goal – the contribution to the business and customer experience – all too easily gets lost in the shuffle. Open up Google Docs and create a doc for each functional team (this works especially well for Product, Design, and User Research.

Framework 202

Framework User Testing Reporting Tools Customer Feedback 202

Userpilot

NOVEMBER 23, 2023

That’s what Dave Martin , a product leadership coach, has talked about in his talk at this year’s Product Drive Summit hosted by Userpilot. The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features. As companies scale, they often cannot satisfy customer needs equally well.

Feedback Software 105

Feedback Software Analytic Tools Product Research User Testing 105

The Product Coalition

MARCH 8, 2024

They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. Failure to meet these expectations can lead to customer churn and missed opportunities. reduced processing time by 50%), improved customer satisfaction (e.g., boosted sales by 20%).

Enterprise 120

Enterprise Research Software Feedback Software Strategy 120

Userpilot

AUGUST 13, 2023

Examples of different prioritization frameworks. A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions. Customer requests aren’t enough to make product decisions. And what to do after prioritizing features.

Data Visualization 98

Data Visualization User Testing Customer Experience Feedback Software 98

Usersnap

SEPTEMBER 29, 2022

Not only is tracking the competition daunting, it doesn’t ensure the product chiseled and shaped will be used by YOUR user base. In 2022, the competitive strategy is not as much about analyzing the market opportunities but focusing on the satisfaction of customers. Listen to your customers 3. Let’s g(r)o(w)! ?

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Mind the Product

OCTOBER 21, 2019

Held in the lovely Barbican Conservatory , this year’s #mtpcon London Product Leadership Forum brought together a group of senior product leaders for the type of conversations that can only happen behind closed doors. Framework Fanatics. It’s a framework, rather than something that will set you apart in the market long term.

Data Visualization 77

Data Visualization Leadership Customer Feedback Reporting Tools 77

Userpilot

DECEMBER 12, 2023

By prioritizing the UX team’s effort to address the most acute user problems, a UX roadmap has a significant impact on improving satisfaction and loyalty. UX research aims to identify specific user pain points. Common research techniques include user behavior analysis, surveys, and interviews. Book the demo! UX roadmap.

Roadmap 105

Roadmap Customer Experience UX Product Research 105

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. Product management and leadership speakers. But how do you do that?

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

Userpilot

AUGUST 29, 2023

In this article, we’re going to unpack what is product management , how it differs from traditional project management, the role it plays in building products that delight your users, and the skills a good product manager must demonstrate to succeed. Champions a customer-centric approach. Let’s go! Drives product success.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Intercom, Inc.

MAY 25, 2021

The channels we use to communicate have shifted dramatically, and customer expectations for fast, personalized support are higher than ever. As a result, companies need to understand their customers and deliver to their high standards if they want to stay competitive. Download your copy of the thought leadership paper now.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Product Talk

SEPTEMBER 7, 2022

A lot of product teams claim to be focused on their users. They might even have regular steps in their processes that remind them to put their users’ needs first. It’s more about looking for new ways to collect insights from users, uncover underlying assumptions, and explore the opportunity space.

Product Research 204

Product Research User Testing Customer Experience Research Software 204

Mixpanel

NOVEMBER 8, 2021

Let me jump right in: With product analytics, customer retention isn’t just something you measure after the fact; it should be something you can learn to predict (and then improve). With time, you can learn quite a bit about your users, your platform, and just how important it is to challenge your assumptions.

Data Visualization 116

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

UX Planet

FEBRUARY 22, 2024

You will master user research, journey mapping, business model canvas, and other essential tools for service design. Leadership Through Design Innovation by Coursera (Free) This course offers hands-on experience applying human-centered design process to real-world challenges, and requires you to explore the world around you.

User Testing 98

User Testing Data Visualization Research Software Customer Experience 98

Lenny Rachitsky

APRIL 28, 2024

To change Twitter’s product culture, Kayvon also focused on building alignment at the leadership level, telling a compelling vision and strategy story repeatedly, hiring entrepreneurial founders through acquihires to take big bets, and identifying who was “on the wagon” or “off the wagon.”

User Testing 110

User Testing Analytic Tools Feedback Software Weak Development Team 110

Sachin Rekhi

AUGUST 4, 2021

There was even an emerging set of courses focused on product leadership. We'll revisit the product work you are already doing in your role and share unique tools that help you prioritize needle-moving work, develop your product intuition, empower your team, garner leadership buy-in, and focus your efforts on what truly matters.

Technical Review 167

Technical Review Onboarding KPIs User Testing Feedback Software 167

The Product HQ

JUNE 1, 2024

You need to know what the product does, the role it plays, and how it improves its target customers’ lives. These types of courses familiarize you with terms and features of the machine learning world such as neural networks, feedback loops, ML products, and training data sets. You can’t afford to get left behind.

Artificial Inteligence 98

Artificial Inteligence Analytic Tools Research Software Feedback Software 98

Userpilot

JUNE 12, 2024

TL;DR A product manager (PM) is a professional who identifies customer needs and defines what a successful product looks like to the broader business objectives. Influence – not force : Effective leadership is about influence, not coercion. Benefit from engagement, feedback, and analytics features in one solution.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

The Product Guy

JUNE 11, 2024

It’s about deeply understanding customer needs, prioritizing the right features and initiatives, and ensuring that the team is working on the most impactful things. Actions to Overcome: Clearly communicate the product strategy and roadmap, highlighting how each initiative ties back to key customer needs and business goals.

Onboarding KPIs 60

Onboarding KPIs Data Visualization User Testing Product Management 60

The Basics of Product Management

JUNE 30, 2020

An efficient and easy product feedback loop is an essential component of every successful product. Setting up an effective customer feedback loop is one of the primary responsibilities of the product team. Product Feedback Loop – Strategies. Let us take a closer look at these feedback strategies. Dogfooding.

Product Research 52

Product Research Feedback Loop User Testing Feedback Software 52

Intercom, Inc.

MARCH 25, 2021

This question has been shaping customer experience expert Jeanne Bliss ’s career for as long as she remembers. Jeanne is one of the leading voices on customer-centric leadership. In fact, she wrote her first book, Chief Customer Officer , long before that type of role was even widely known. What will your legacy be?

Customer Experience 181

Customer Experience User Testing Customer Feedback Product Research 181

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Dear Strategy

MARCH 15, 2023

Now what about the new framework? In the spirit of using the blog to announce new happenings at Strategy Generation Company , I am pleased to present the latest revision of our acclaimed Strategy Generation Framework! Although these steps were covered in our classes and workshops, they were not separately indicated on the framework.

Framework 52

Framework Workshop Blog Education 52

Lenny Rachitsky

MARCH 24, 2024

Brought to you by: • WorkOS —The modern API for auth and user identity • Orb —The flexible billing engine for modern pricing • Dovetail —Bring your customer into every decision — Kunal Shah is one of the most well-known and admired product leaders in India.

Startups 107

Startups Customer Feedback Framework Vision 107