UX Planet

DECEMBER 25, 2024

UX is about smoothing out friction points to make the customer journey from A to B as intuitive and enjoyable as possible. I believe that UX is the art of making users feel valued and cared for, which will drive long-term value. Interaction Design Foundation The cost of poorUX Poor UX doesnt only affect users in the short term.

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UX Customer Experience Feedback Software Customer Feedback 106

Product Innovation Educators

NOVEMBER 22, 2021

The Kano Model uses two axes—satisfaction and execution—and shows how customer satisfaction depends on execution for each feature. It divides customer preferences into five different categories: Basic functionality—features customers expect, e.g., voice calling capability on a mobile phone. Thomas Edison.

Customer Experience 213

Customer Experience Weak Development Team Customer Satisfaction Advertising 213

Userpilot

JUNE 21, 2024

Wondering how to deliver a positive user experience to your customers? From customer research to in-app experience localization, we show you how to refine your product UX design to delight customers. TL;DR To offer a positive user experience, you first need to understand customer needs and pain points.

Customer Experience 111

Customer Experience User Testing Analytic Tools Research Software 111

Mind the Product

MARCH 14, 2019

Introducing humanising touches to your product can diffuse user frustration in a similar way. Illustrations can Increase Customer Satisfaction. The Kano Model, developed by Noriak Kano in the 1980s, uses a simple grid that compares investment with customer satisfaction, helping us prioritise product development.

Customer Satisfaction 185

Customer Satisfaction User Testing Banking Customer Experience 185

Userpilot

JULY 22, 2024

Product positioning is crucial in product management to attract prospects and stand out in your niche. But how can you start crafting an effective positioning strategy that appeals to your target audience? TL;DR Developing a solid product positioning strategy involves several key steps. Understand your competition.

Research Software 102

Research Software Positioning Data Visualization Definition 102

The Product Coalition

MAY 18, 2022

Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Thus, custom software development and engineers face the same challenges faced by the market demand. Read the article to know what it is? What is continuous improvement ?

Reporting Tools 158

Reporting Tools Software Developers Software Development Feedback Software 158

The Product Guy

DECEMBER 6, 2018

As a product manager, my goal is to ensure customer satisfaction, long term success of my product and contributing to the success of my organization. During this journey, some of the key challenges that I faced are follows: I found it very difficult to define the positioning statement for the product.

Reporting Tools 350

Reporting Tools Customer Experience Product Management Product Manager 350

Product Innovation Educators

AUGUST 10, 2020

We’re interested in hearing from anyone actively involved in product development. other 46% are from a wide variety of roles including development managers, engineers, project managers, UX professionals, and more. 17:58] Tell us more about the next factor, accountability for customer satisfaction objectives.

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Weak Development Team Product Research Reporting Tools Data Visualization 227

UX Planet

MAY 29, 2024

Users will not return to your product if it takes them too long to navigate or understand, so UX researches would look at user behaviours and other datas to try and understand user’s mental model in order to create a good IA. How information architecture define your brand positioning?

Information 98

Information Branding Positioning Research Software 98

Intercom, Inc.

JULY 28, 2021

This huge increase in time saved enabled the team to manage the high number of support queries they were receiving across their global markets, maintain fast response times, and provide customers with quicker resolutions – all without increasing the team’s headcount. “We Boosting customer satisfaction through efficient, personalized support.

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Reporting Tools Research Software Inbound Customer Experience 240

Userpilot

JULY 24, 2024

Benefits of a product strategy framework include better alignment between product development and business goals and improved user satisfaction. Set SMART goals and KPIs for your team to keep track of their progress and drive the product development process. What is a product strategy framework?

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

Userpilot

SEPTEMBER 16, 2024

To answer this, let’s explore: What a market development strategy is. Real-life SaaS examples of successful market development attempts. A step-by-step process to build a viable market development strategy. Product development : Focuses on creating new products or enhancing existing ones to meet the needs of your current market.

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

Alchemer Mobile

JUNE 4, 2019

This in-app analytics tool helps companies make data-driven iterations to their apps and gain a better understanding of how product changes impact customer satisfaction. When they are all used together, it creates a powerful and incredibly valuable in-app mobile customer feedback machine. Apptimize specializes in A/B testing.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

UX Planet

OCTOBER 24, 2024

This section helps you clarify how your product or service creates value for your customer segments. The goal is to match the Customer Profile with the Value Map. By ensuring a good “fit” between these two sides, you create a strong value proposition that resonates with customers.

User Testing 106

User Testing Data Visualization Product Research Research Software 106

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. Now it’s time to put your app and positioning to the test. It’s marketing. The bad news? The good news?

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Feedback Software Analytic Tools Research Software Product Research 264

UX Planet

MARCH 15, 2025

Rethinking Pinterests Personalization/UX Strategy [link] In todays digital landscape, personalization isnt just a featureits the foundation of user experience. Nowhere is this more evident than on Pinterest, where billions of Pins are curated into unique feeds for over 400 million monthly users worldwide.

Product Research 96

Product Research Data Visualization Feedback Software Analytic Tools 96

Roman Pichler

JANUARY 8, 2019

A great way to answer this question is to create a Strategy Canvas, as I describe in my article “ Make Your Product Stand Out with the Strategy Canvas “ Additionally, give the development team members the opportunity to carry out some technology exploration to ensure that the redeveloped product will be built in the right way.

Product Research 225

Product Research Customer Experience User Testing Analytic Tools 225

Intercom, Inc.

DECEMBER 8, 2020

For example, you might identify patterns in your attrition rates (metric), indicating whether or not your intention to increase customer satisfaction rates for the quarter (KPI) is on track. It can also guide your hiring process if increasing headcount is required to guarantee 24/7 coverage for customers. Customer satisfaction.

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Onboarding KPIs Customer Feedback Data Visualization Customer Experience 212

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences.

Artificial Inteligence 148

Artificial Inteligence Reporting Tools Feedback Software Research Software 148

Intercom, Inc.

JUNE 8, 2021

The top and most impactful benefits support leaders have reported from scaling conversational support across their organization are: Improved customer retention (60%). Enhanced customer satisfaction (58%). and collect positive reviews from our customers,” says Vlada Masevich, Head of Customer Success at Survicate.

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Reporting Tools Technical Review Data Visualization Research Software 223

Usersnap

FEBRUARY 24, 2025

Engaging in a well-structured product discovery process enables teams to move beyond assumptions and build solutions that drive true user satisfaction. Prioritizing insights over assumptions ensures that solutions align with real user needs and drive meaningful product improvements.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Intercom, Inc.

MAY 22, 2018

User testing is now a must-do, thanks to the lean build-measure-learn mantra that has inspired modern product development. Exploratory research is often the starting point of our product development process here at Intercom. Role of exploratory research in product development. How does actual use compare to expectations?

User Testing 223

User Testing Product Research Research Software Customer Feedback 223

The Product Guy

AUGUST 8, 2024

Product Operations (Product Ops) is a relatively new but increasingly vital function within product management teams, designed to optimize product development, launch, and iteration processes by improving efficiency, collaboration, and the overall effectiveness of product teams.

Feedback Software 170

Feedback Software Analytic Tools Data Visualization User Testing 170

Userpilot

AUGUST 20, 2023

Read on to see how to apply this framework at every stage of your product development cycle and drive product growth. Userpilot can help with your product analytics and user feedback needs. The build-measure-learn cycle is an iterative process used in product development. Book a demo and learn more.

User Testing 97

User Testing Feedback Software Product Research Research Software 97

Userpilot

JULY 9, 2024

The 4 P’s of customer experience are engaged and empowered people (your teams), efficient processes , customizable and user-friendly products , and places (websites, web, and mobile apps) that collectively contribute to exceptional service delivery. Implement tactics to enhance customer experiences at various touchpoints.

Customer Experience 111

Customer Experience User Testing Research Software Analytic Tools 111

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. This striking statistic illustrates the potential impact when growth decisions are grounded in robust user research.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

SEPTEMBER 30, 2024

3P Learning is an Australian educational technology company that specializes in developing online learning resources. Its products use gamified experiences that help young learners develop science, maths, and literacy skills. They needed a more user-friendly solution. Book a demo to find out more!

Product Research 105

Product Research Analytic Tools Feedback Software User Testing 105

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

The Product Coalition

OCTOBER 30, 2023

Here is an example: Objective: Increase customer satisfaction by 10%. Key Results: Reduce the number of customer complaints by 50%. Increase the number of positive customer reviews by 20%. Increase the customer satisfaction score on our website by 3 points. With credits against their bill.

Roadmap 147

Roadmap Feedback Software Onboarding KPIs User Testing 147

UX Planet

MARCH 29, 2025

Foundational Principles People-focused Approach : Develop your strategy by prioritizing the individuals who will use your product. Clearly Defined Targets : Establish what success means for your productwhether its acquiring more users, enhancing satisfaction, or boosting engagement. Chances are, you uninstalled it shortly after.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Product Innovation Educators

DECEMBER 6, 2021

Copy and paste the parts that are great and fix the places where the customer experiences pain and is not in a positive emotional state. Understanding the market: You not only have to solve the problem for your customer but must also do so in a way that’s superior to your competitors’ products. .”

Customer Experience 257

Customer Experience User Testing User Friction Research Software 257

UX Planet

DECEMBER 6, 2024

Increased user satisfaction: When users find a learning app design easy to navigate and visually appealing, they are more likely to enjoy their educational experience. Satisfaction leads to positive reviews, recommendations, and increased user retention. Check out Duolingo and Khan Academy as competitors.

Feedback Software 106

Feedback Software Analytic Tools Research Software Data Visualization 106

UX Planet

DECEMBER 6, 2024

This helps create more intuitive and user-friendly interfaces by learning from past interactions and adapting overtime. This technology is crucial for developing conversational interfaces like chatbots, which help create seamless and interactive experiences forusers.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Userpilot

NOVEMBER 7, 2024

Flow automation : Simplify repetitive support processes by automating tasks like ticket routing and prioritization or collecting customer data. This frees up time for customer success managers to focus on more strategic tasks. Despite the many positives, Catalyst is lacking in the data visualization department.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

DECEMBER 20, 2023

Data-driven customer segmentation using algorithms like K-Means revolutionizes personalized marketing by grouping customers based on shared characteristics, enabling businesses to create targeted campaigns that resonate with each segment. This elevates the customer experience and boosts customers’ likelihood of purchasing.

Artificial Inteligence 105

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 105

Userpilot

JULY 4, 2024

Turning actionable insights into marketing strategies by improving user engagement and customer satisfaction based on analysis results. Continuously measuring product performance and the impact of your strategies to ensure ongoing adaptation to changing user needs and market conditions.

Data Visualization 111

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 111

The Product Coalition

JUNE 28, 2022

Other businesses are constantly looking for a competitive advantage above your own, with new developments arising every second to put the success of your product firmly in jeopardy. Develop Your Strategy Once you have identified the issue, you need to evaluate the most efficient solution to the problem.

User Testing 157

User Testing Market Research Product Research Research Software 157