Agile Velocity

OCTOBER 1, 2020

Organizational policies and practices (centralized). Policies and Practices. Leaders also need to examine and re-shape organizational policies and practices to enable teams to better handle adversity with resilience and grit. These include HR policies around benefits, time off, flexible working hours, and more.

Reporting Tools 115

Reporting Tools Systems Review Agile Leadership 115

The Product Coalition

MAY 23, 2023

They turn data from being a static entity into an interactive tool that can converse with users, making it more accessible and less daunting. Imagine a data analyst who wants to evaluate the effect of a new policy on the company’s performance. or “Are you interested in understanding the policy’s impact over time?”

Data Visualization 141

Data Visualization Finance Customer Experience Travel 141

Userpilot

MARCH 20, 2023

TL;DR Customer service trends refer to the ever-changing technologies, tools, and systems used to render support to customers. Staying up-to-date with modern trends helps you meet customer service expectations, and boost customer satisfaction , retention , and loyalty. Source: Hubspot.

Reporting Tools 98

Reporting Tools Data Visualization Analytic Tools Research Software 98

The Product Coalition

MAY 18, 2022

Make working policies explicit: Set policies in the workflow visualization or along with visual boards, so each software developer has access to what they take responsibility for in their areas in the process. Eliminate interruptions: Enhance productivity and reduce workloads in progress to minimize the impact of multitasking.

Reporting Tools 158

Reporting Tools Software Developers Software Development Feedback Software 158

Userpilot

JULY 5, 2022

To determine your customer gap score, subtract the perception score from the expectation score. The customer gap model consists of the knowledge gap, the communication gap, the customer gap, the policy gap, and the delivery one. To conduct a customer service gap analysis, use these 6 steps: 1. The policy gap.

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Centercode

FEBRUARY 11, 2021

Your product will be pitted against its competitors on an even playing field, with customers seeking out the smallest weaknesses that could sway them one way or another. This is great news — if your product is hitting the quality and customer satisfaction marks it needs to impress potential buyers. They know the return policy.

User Testing 98

User Testing Technical Review Customer Experience Product Research 98

The Product Coalition

JUNE 11, 2023

It introduces users to the system and sets the tone for their overall interaction. As a product manager, creating a well-designed onboarding process can significantly impact user satisfaction, retention, and ultimately determine the success of your application. Interactive Learning Guide users to learn by doing.

Healthcare 140

Healthcare Onboarding KPIs Feedback Software Data Visualization 140

Userpilot

JULY 22, 2024

A well-executed expansion strategy leads to increased sales and market share, improved customer satisfaction , and better competitive advantage. Product expansion offers a range of potential benefits to businesses, including: Improved customer satisfaction : Expanding your product line improves your ability to satisfy customer needs.

Research Software 103

Research Software Feedback Software Analytic Tools User Testing 103

Agile Velocity

AUGUST 19, 2020

The intent of this step is to explore the criteria that define customer satisfaction and define the “fitness criteria” such as lead time or quality. These determine how the customer evaluates whether the service or product delivery is acceptable, or “fit for purpose.” . Acceptance Criteria. Acceptance Criteria.

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

UX Planet

JUNE 14, 2024

Enhanced User Engagement (Building a Netflix Community): A comment section fosters a sense of community, allowing users to share opinions, discuss plot points, and recommend content. This can lead to longer watch times and increased user satisfaction.

Product Research 97

Product Research Product Strategy Feedback Software Research Software 97

Intercom, Inc.

MARCH 19, 2025

How to access: Fin Vision is available to all Intercom customers. Fin Guidance: Train Fin to behave like your best agents Every business has its own unique policies and a distinct brand voice. Simply tell Fin what to do in plain language whether thats how to address customers or how youd like to handle escalations.

Customer Experience 104

Customer Experience User Testing Vision Customer Satisfaction 104

Userpilot

MAY 27, 2025

Product Manager At-Bay (20212023): Defined and executed the roadmap for a broker platform and end-customer portal at a Series D cybersecurity/insurtech firm. Improved retention by digitizing policy renewals, uncovering new personas via user research, and leading a company-wide collaboration workshop to surface product opportunities.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Agile Velocity

FEBRUARY 11, 2020

Customer Satisfaction: Customers are satisfied with the experience, benefits, and outcomes when using your product or service. Customer Satisfaction. Number of times a week team members talk to an actual customer. Value stream flow efficiency. Reduction in recurring impediments. Cumulative flow. Innovation.

Agile 104

Agile Data Visualization Product Research Feedback Software 104

Userpilot

JULY 4, 2022

Customer satisfaction surveys at various customer touchpoints enable you to weigh customer insights, identify friction points on the customer journey, and eliminate these. The success of these companies serves as proof of the efficacy of the customer-led model. Do you find this feature easy to use?

Feedback Software 119

Feedback Software Analytic Tools Customer Feedback Customer Experience 119

Agile Velocity

FEBRUARY 11, 2020

Customer Satisfaction: Customers are satisfied with the experience, benefits, and outcomes when using your product or service. Customer Satisfaction. Number of times a week team members talk to an actual customer. Value stream flow efficiency. Reduction in recurring impediments. Cumulative flow. Innovation.

Agile 101

Agile Data Visualization Product Research Feedback Software 101

Userpilot

MARCH 21, 2025

Use appropriate cache expiration policies. UI/UX Optimization Navigation Clarity & Intuitiveness Can users easily find what they need? Conduct user testing. The next step is to go deeper into the key strategies that impact engagement, retention, and user satisfaction. Avoid unnecessary wake-ups.

Analytic Tools 59

Analytic Tools Feedback Software Research Software Data Visualization 59

UX Planet

FEBRUARY 20, 2024

These pain points transcend individual interactions and touch upon the broader relationship between the customer and the company. Common relationship level pain points include: Lack of transparency: Customers value honesty and transparency from companies.

User Friction 97

User Friction Customer Experience User Testing Research Software 97

Userpilot

MAY 17, 2023

That’s why your survey introduction should reassure users about the confidentiality of their data. For this, you can add a link to a GDPR-compliant privacy policy (like in the example below), which must include: What data you’re collecting and how. How long you will retain the user’s data. Brave’s privacy policy.

Feedback Software 98

Feedback Software Analytic Tools Product Research Customer Feedback 98

The Product Coalition

JANUARY 12, 2023

This includes creating meaningful communication channels between employees and leaders, providing resources to help employees develop their skills, and implementing processes and policies that promote trust and collaboration. This leads to an increase in customer satisfaction, which can lead to repeat customers and higher levels of loyalty.

Artificial Inteligence 158

Artificial Inteligence Data Visualization Analytic Tools Research Software 158

Intercom, Inc.

NOVEMBER 30, 2022

As we approach the holiday season, your support team will no doubt be looking for ways to become more efficient, more effective, and less strapped for time – all while maximizing customer satisfaction. . Engage with your customers where they are by starting one-to-one conversations on WhatsApp via the Inbox.

Customer Experience 104

Customer Experience Customer Feedback User Testing Feedback Software 104

Userpilot

NOVEMBER 3, 2022

Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. Company Policies. Sounds ridiculous? Don’t take our word for it. Company and team structure.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Reveal

AUGUST 24, 2022

Insurance: Simultaneously increase customer satisfaction and profits. Insurance analytics helps identify profitable customers and manage their entire lifecycle from acquisition to maturity. Insurance analytics allows you to easily calculate how much risk is associated with each insurance application before issuing a policy.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Intercom, Inc.

MARCH 24, 2021

What’s your cancellation policy?” You can set up a chatbot to automatically resolve simple, frequent questions – our data shows that chatbots speed up response times by an average of 3X, which significantly boosts customer satisfaction. Modern self-serve support is key to scaling smarter. How do I update my password?”

Data Visualization 165

Data Visualization Onboarding KPIs Reporting Tools Customer Experience 165

Userpilot

MAY 6, 2024

For example, you can personalize the onboarding process so that users realize value and achieve their objectives in less time. Personalization can greatly improve user experience. Which translates into higher customer satisfaction, retention, and loyalty. It also helps you better support your customers.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

MAY 16, 2023

Build customer trust by ensuring customer data privacy In today’s digital world, data privacy is one of the main customer concerns that SaaS companies must tackle. Almost every customer wants brands to do better in ensuring data privacy while being transparent about data usage.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

JULY 10, 2023

This kind of leading question is usually used in website evaluation surveys and customer satisfaction surveys. ” Here’s an example: “Our customer service has resolved your problems promptly, haven’t they? This type of question is usually used in customer feedback surveys.

Product Research 75

Product Research Customer Feedback Data Visualization Customer Experience 75

Userpilot

MARCH 29, 2022

The product is powered by the product, a methodology in expansion , acquisition, conversion, customer satisfaction , revenue, and retention. This end-user-focused model leverages and enhances the capabilities of the product to convert users into customers. How do they do it? Product Development becomes streamlined.

Feedback Software 98

Feedback Software Onboarding KPIs User Testing Strategy 98

UX Planet

JANUARY 13, 2024

Designers must prioritize clarity and simplicity streamlining processes and reducing load to ensure a smooth user journey. An intuitive and uncluttered interface not only enhances user satisfaction but also increases the chances of engaging Generation Z users. Moving beyond the concept of one-size-fits-all is paramount.

Research Software 98

Research Software UX Technical Review User Testing 98

Userpilot

MARCH 5, 2025

Key features Behavior tracking: Identify popular features and friction points to boost customer satisfaction. Cohort analysis: Compare usage patterns between trial users and paying customers. Custom dashboards: Spot trends in churn, retention, and conversions at a glance. An example of Mixpanels dashboard.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JANUARY 15, 2025

Instead of having back-and-forths with users and increasing their frustrations, your support team can pull out a replay of that specific session and see what happened. This method will boost your time to resolution and potentially increase customer satisfaction.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Gainsight

MARCH 12, 2019

Dig deeper, and you may find responses from the restaurant, a policy for filtering out bogus responses (usually through a combination of software and human intervention), an easy way for you to leave your own review, and maybe an explanation of the methodology.

Feedback Software 73

Feedback Software Software Review Systems Review Data Visualization 73

Userpilot

AUGUST 31, 2024

Monitor support tickets : Oversee customer support tickets to ensure timely resolutions, escalating issues when necessary. Improve service quality : Participate in the development of customer support policies and procedures to enhance service quality and efficiency. How to measure customer advocacy?

Analytic Tools 52

Analytic Tools Feedback Software Customer Feedback Data Visualization 52

Userpilot

DECEMBER 9, 2021

If the customer’s needs are satisfied, they are more likely to stick with your product in the long run. By identifying your customers’ expectations and making sure that the product meets them, you increase the customers’ satisfaction. It can give you an edge over competitors. Clear and simple.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

Usersnap

JANUARY 18, 2024

This methodology transforms customer feedback into a competitive lever for business excellence. NPS surveys distill the complex concept of customer satisfaction into a single, pivotal question to both gauge customer loyalty and the likelihood of clients recommending a business efficiently. Why is NPS only one question?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Dear Strategy

JANUARY 6, 2020

This particular company has a price matching guarantee, so I called to get an adjustment, but was quickly told that, because it was Black Friday, their normal price matching policies didn’t apply. I get that they want to make as much money as possible, but it hardly seems worth it when some of your customers end up hating you for it.

Customer Experience 52

Customer Experience User Testing Advertising Customer Satisfaction 52

eG Innovations

MARCH 22, 2019

Both these require the user to be aware of the version they are using, then alerting the Citrix admin to get updated. From an administrator’s perspective, they can use Active Directory Group Policy scripts to push Receiver updates to the user devices as part of the startup/shutdown of AD GPO. This is a lot of work.

Reporting Tools 15

Reporting Tools Data Visualization Analytic Tools White Paper 15

The Product Coalition

APRIL 2, 2022

Some time ago, one of my team’s policies was: If you create a JIRA ticket, we have to meet each other. Service orientation Anticipating, recognizing, and meeting customers’ needs. People with this competence: - Understand customers’ needs and match them to services or products. Gladly offer appropiate assitance.

Product Manager 174

Product Manager Product Management Management Management 174