Userpilot

JANUARY 26, 2023

Are you a SaaS product manager wondering how to analyze NPS responses effectively and draw actionable insights that will help you grow your business? How to collect and analyze NPS data accurately. They are closer to promoters – generally satisfied with your service but not happy enough to recommend it to others.

Data Visualization 98

Data Visualization Customer Feedback Feedback Software Analytic Tools 98

Userpilot

APRIL 24, 2025

Recommended product manager job openings in data-driven companies 1. A professional with strong analytical skills, capable of leveraging data insights to drive strategic decisions. Analytical mindset, proven experience working cross-functionally to turn data insights into strategic decisions.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Alchemer Mobile

MAY 19, 2020

Many brands today may think they build customer-centric products based on feedback from a majority, but they couldn’t be further from the truth. In reality, our data shows that brands only hear from less than one percent of their customer base , which we call the “vocal minority.”. Retail & Shopping. Food & Drink.

Feedback Software 147

Feedback Software Product Research User Testing Feedback Loop 147

The Product Coalition

MARCH 14, 2023

Despite being a vital safety and security tool, KYC failure is a significant headache for fintech apps. Don’t have the right docs: 38% of respondents report abandoning an application for a financial product because they did not have the right identity credentials, such as a passport or digital identity.

User Testing 148

User Testing Analytic Tools Research Software Data Visualization 148

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. So they created a software that provides control, visibility, and payment methods for corporate finance teams.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

The Product Coalition

JANUARY 25, 2024

Siri also makes recommendations and uses various internet services, while it adapts to the user’s language style, interests and search patterns. Iterative Learning from User Feedback: The chatbot actively observes and learns from user feedback, incorporating a feedback loop into its reinforcement learning mechanism.

Artificial Inteligence 148

Artificial Inteligence Reporting Tools Feedback Software Research Software 148

Business Acumen Institute

OCTOBER 6, 2023

START WITH AN OUTSIDE-IN PERSPECTIVE IT and technology professionals need to cultivate the outside-in thinking that allows for a deep understanding of customers, the problems they experience, and the value they seek in products, services, or interactions.  Projects are connected to products, strategy, and finance.

Reporting Tools 52

Reporting Tools Research Software Feedback Software Technology 52

Userpilot

AUGUST 23, 2021

Plus, we’ll cover all the important insights you can glean from working to understand the nay-sayers. Customer feedback is the key to turning detractors into promoters. Collect qualitative data by asking customers an open-ended follow-up question after an NPS survey. So let’s jump right in! What are NPS detractors?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Intercom, Inc.

MAY 13, 2020

“We’re seeing a big motion across all businesses on how an amazing customer service experience drives loyalty overall.”. But how do you manage immediate customer expectations with your team’s time (and sanity), and keep an open feedback loop with other teams across your organization?

Strategy 130

Strategy Customer Experience Product Research Feedback Loop 130

Gainsight

APRIL 15, 2022

In a world where SaaS and tech are transforming businesses with recurring revenue models and subscription-based products and services, even the most established enterprise players need to adapt. Customer Success generates the data and insights that Sales needs to target the ideal customer profiles. Technology.

Enterprise 97

Enterprise Customer Experience Feedback Software Data Visualization 97

Intercom, Inc.

JANUARY 20, 2022

After all, almost any product or service can be replicated by a competitor. What we did was, for us, massively insightful, maybe more insightful than we ever realized going into it. In the race to win a customer’s business, it’s not really about how good your product is – it’s how fast you keep innovating.

Feedback Software 250

Feedback Software Reporting Tools Product Research Data Visualization 250

Lenny Rachitsky

SEPTEMBER 3, 2024

The framework is based on his experience advising dozens of consumer subscription businesses, as well as his analysis of over 30,000 consumer subscription apps (based on proprietary data provided by RevenueCat ) and interviews with leaders at dozens of top consumer subscription companies. Public company market caps are from 8/30/24.

User Testing 134

User Testing Feedback Software Framework Onboarding KPIs 134

Intercom, Inc.

NOVEMBER 3, 2022

Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed. For Natasha, the answer is a resounding yes. And so, I started Surfboard.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Usersnap

MARCH 19, 2019

The key reason behind lies not in quality management or financing, but in the incompetence to understand and meet the wants and needs of the market. You might have the best expertise in the industry where your company operates, but that professional knowledge will never be more valuable to the business than customer insights.

User Testing 76

User Testing Feedback Software Development Team Review Research Software 76

Amplitude

DECEMBER 17, 2020

But iterating without clear, accessible data can lead to problems throughout the launch cycle, from poor audience fit to missed timelines because it took too long to validate an earlier change. To dig deeper into these consequences, we surveyed more than 350 digital product decision-makers in our Product Intelligence Report.

Data Visualization 66

Data Visualization Analytic Tools User Testing Product Research 66

Mixpanel

FEBRUARY 23, 2021

And beyond the anecdotal, an often-cited 2019 study CB Insights found that “no market need” was the leading reason most startups don’t succeed. To find some answers, we asked some of the smartest people we know for fresh insights —experts on product-market fit across different industries and geographies who’ve seen it again and again.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Userpilot

AUGUST 28, 2024

Develop Feedback Loops : Establish robust feedback loops with both users and internal teams to continuously improve the product. This involves not only collecting feedback but also actively implementing changes based on that feedback to refine the product and meet user needs effectively.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Agile Velocity

SEPTEMBER 12, 2023

Agile practices, like Scrum and Kanban, initially developed for software development, are now being embraced across all departments and functional areas including marketing, finance, and human resources. Leverage Unified Communication Tools : Use robust communication and collaboration tools that cater to both in-house and distributed teams.

Agile 85

Agile Feedback Software Product Research Strategy 85

The Product Coalition

FEBRUARY 18, 2019

In the business world, “vaporous” is an insightful description of the Toyota Production System. That quote might sound odd to a developer of elevators, motorcycle brakes, jet engines, or a hospital communication tool. 4) And finally, the term “lean startup” … I prefer the term “fast-product-feedback-loop” instead.

Agile 73

Agile Product Research User Testing Data Visualization 73

Mixpanel

JUNE 10, 2020

But in the consumer finance space, sensitivity towards personal financial data makes considerations around product experimentation all the more delicate. At NerdWallet, we conduct hundreds of A/B tests a year that touch our CRM, Marketplace, and Insights & Guidance teams. Experiment with purpose—and guardrails.

User Testing 75

User Testing Product Research Weak Development Team Customer Feedback 75

Userpilot

DECEMBER 19, 2023

With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. An account manager now has to do much more than just look at the finance side of things. With onboarding, you can guide users to relevant tools, thereby helping them unlock value quickly.

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

Agile Velocity

MAY 20, 2020

I like the visual tool and the overall concept acknowledging that there is a spectrum of “static” to “chaotic” for various “components” of the enterprise, along with an indicator of where an “ideal agile balance point” might be–where the organization is today and the balancing direction needed to close the gap.

Agile 84

Agile Feedback Software Data Visualization Research Software 84

Usersnap

OCTOBER 22, 2023

Pack your bags as we introduce you to tools like Intercom and Usersnap that helped pave the path to a holistic approach when it comes to the best customer engagement marketing strategy. Continuous feedback loop and amazing customer satisfaction rater 4 strategies for ensuring customer success 1. And if the sea gets too rough?

Data Visualization 52

Data Visualization Customer Feedback User Testing Reporting Tools 52

Userpilot

AUGUST 30, 2024

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a product coordinator. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Product Research 52

Product Research Analytic Tools Feedback Software Research Software 52

DISQO

JANUARY 15, 2020

“As the pioneer of on-demand user insights, Alpha is poised to accelerate growth with our next generation of market intelligence and insights offerings,” said Holland. the personalized email platform for the world’s fastest growing retailers, where he had responsibility for the go-to-market, partnerships and finance functions.

Product Research 52

Product Research Research Software User Testing Feedback Software 52

DISQO

JANUARY 15, 2020

“As the pioneer of on-demand user insights, Alpha is poised to accelerate growth with our next generation of market intelligence and insights offerings,” said Holland. the personalized email platform for the world’s fastest growing retailers, where he had responsibility for the go-to-market, partnerships and finance functions.

Product Research 52

Product Research Research Software User Testing Feedback Software 52

The Product Coalition

DECEMBER 2, 2018

Vishal Soni Enterprise mobile apps have moved from ‘nice to have’ to ‘mission critical’ tools for many organisations in the recent times. However, the process of deploying a mobile app for an enterprise is not only hard to navigate, but also taxing on the finances. check, ‘quick and multiple feedback loops’?—?check,

Product Research 60

Product Research Analytic Tools Feedback Software Research Software 60

DISQO

JULY 23, 2019

Companies that put consumer insights at the center of everything they do, that’s who. But in this model, a huge and costly study will take weeks (or longer) to produce results, and by that time you’ll be outmaneuvered by a challenger brand that develops products at lightning speed based on insights they gather from Instagram.

User Testing 40

User Testing Branding Data Visualization Product Research 40

DISQO

JULY 23, 2019

Companies that put consumer insights at the center of everything they do, that’s who. But in this model, a huge and costly study will take weeks (or longer) to produce results, and by that time you’ll be outmaneuvered by a challenger brand that develops products at lightning speed based on insights they gather from Instagram.

User Testing 40

User Testing Branding Data Visualization Product Research 40

Business Acumen Institute

SEPTEMBER 18, 2023

Customer service people understaffed the call center because they didn’t know the marketing programs that drove demand So they got lost sales and unhappy customers who got stuck on hold for way too long a period of time. I’m gonna ask you to to visualize this. Visualize the fact that you’re driving to work.

Data Visualization 40

Data Visualization Reporting Tools User Testing Research Software 40

The Product Coalition

NOVEMBER 7, 2019

The company decided to pivot, and focus on developing what they initially thought of as a more convenient tool for internal business communication. MetaLab reworked the company’s website and app, redesigned its logo, and created most of what users see when they interact with the messaging tool today.

Technical Review 60

Technical Review Feedback Software Fractional CTO Weak Development Team 60

DISQO

JULY 11, 2019

Given the most recent privacy scandals , Facebook has taken steps to assure their users that data from their social media activities and financial transactions won’t be mixed. “How likely or not likely would you be to trust cryptocurrency developed by a company that isn’t a bank or a finance company?”.

Product Research 40

Product Research Reporting Tools User Testing Data Visualization 40

DISQO

JULY 11, 2019

Given the most recent privacy scandals , Facebook has taken steps to assure their users that data from their social media activities and financial transactions won’t be mixed. “How likely or not likely would you be to trust cryptocurrency developed by a company that isn’t a bank or a finance company?”.

Product Research 40

Product Research Reporting Tools User Testing Data Visualization 40

DISQO

MARCH 27, 2020

Consumers are still buying things and using most services, often in new ways. But purchase behaviors and engagement with services have shifted, in some cases quite dramatically in a very short period of time. shift to direct-to-consumer, online retail), decisions need to be made using current and relevant data.

User Testing 52

User Testing Research Software Travel Feedback Software 52

DISQO

MARCH 27, 2020

Consumers are still buying things and using most services, often in new ways. But purchase behaviors and engagement with services have shifted, in some cases quite dramatically in a very short period of time. shift to direct-to-consumer, online retail), decisions need to be made using current and relevant data.

User Testing 52

User Testing Research Software Travel Feedback Software 52

Usersnap

JANUARY 12, 2022

of a Chief Product Officer Obsession with the customer’s problem Business savvy Design focus Data-driven thinking Insatiable curiosity Technical fluency Vision How to Become a CPO? In addition, they should be able to use metrics and analytics to facilitate business growth and product success. Data-driven thinking.

Research Software 52

Research Software Feedback Software Analytic Tools Fractional CTO 52

DISQO

JULY 18, 2019

Over the past few years, there’s been plenty of insight (and conjecture) as to what sets product managers apart from product leaders. But we decided to follow one of those best practices and actually look at our data to substantiate claims and determine how product leaders move up the ladder. The data confirmed our skepticism.

Leadership 40

Leadership Product Research Data Visualization Customer Experience 40