Userpilot

JANUARY 8, 2024

Leverage search engine optimization (SEO) in your marketing strategy Identify relevant keywords related to your product or service and optimize your website content accordingly. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

Analytic Tools 100

Analytic Tools Research Software Feedback Software Customer Experience 100

Mind the Product

OCTOBER 21, 2019

Held in the lovely Barbican Conservatory , this year’s #mtpcon London Product Leadership Forum brought together a group of senior product leaders for the type of conversations that can only happen behind closed doors. For others, it means starting with the emotional pitch and then following up with data and numbers.

Data Visualization 79

Data Visualization Leadership Customer Feedback Reporting Tools 79

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. It All Starts with Leadership Alignment. Forrester Report: The Business Case for Customer Success Management. 6 Steps to Launching Your Customer Health Dashboard.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience Webinar 52

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

The Product HQ

JUNE 1, 2024

Product management is an essential part of every offering of any sort of product or service. They analyze the data and identify trends to craft workable strategies. The mentor provides insights into the product requirements, product design, product roadmap, and lifecycle. Therefore, excellent communication skills are a must.

User Testing 52

User Testing Product Research Reporting Tools Data Visualization 52

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Reports, statistics, and product benchmarks give you hard data on trends in the product world.

Analytic Tools 92

Analytic Tools Data Visualization Research Software Feedback Software 92

Amplitude

JANUARY 29, 2021

For Amplitude, that meant diving deep into our customers’ challenges, and innovating across all aspects of our platform to become the complete, best-in-class solution for product analytics. . In 2020, we made major investments in core analytics, reimagined our data governance tools, and laid the foundation for personalization at scale.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Government 52

Sequent Learning

DECEMBER 20, 2023

Gain Relevant Experience: Start by working in roles that foster skills relevant to product management, such as project management , marketing, or customer service. Develop Essential Skills: Product managers need a diverse skill set, including communication, leadership, analytical thinking, and problem-solving abilities.

Data Visualization 52

Data Visualization Certifications Product Management Product Manager 52

TIBCO - Thought Leadership

MAY 6, 2019

Innovation in analytics and business intelligence (BI) is a must-have for companies trying to ensure a successful future in the digital age. For companies looking to innovate and keep pace with the ever-evolving field of analytics, understanding the trends that will have the biggest impact is critical. Top BI & Analytics Use-Cases.

Analytic Tools 99

Analytic Tools Data Visualization Artificial Inteligence Technical Review 99

Userzoom

DECEMBER 20, 2017

At the start of 2017 I made several predictions about UX design and research. Below is a recap of how my 2017 predictions (from Jan of this year) turned out. We have seen several Researchers and Designers demonstrate value within their organizations and have climbed career ladders into leadership positions. Happy December!

Data Visualization 50

Data Visualization User Testing Research Software Customer Experience 50

Agile Velocity

MAY 14, 2020

DevOps is the practice of software development (Dev) engineers and of IT operations (Ops) working together during a product’s entire lifecycle, from design through development to production support, in order to shorten the total lead time (from concept to cash) and to provide predictable delivery of high-quality products. Predictability.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Mironov Consulting

OCTOBER 27, 2019

Live webinar: “Product Management Tips For Data Science Projects” Sponsored by: Synerzip. Data science has traditionally been an analysis-only endeavor: using historical statistics, user interaction trends, or AI machine learning to predict the impact of deterministically coded software changes. Register here!

Data Visualization 40

Data Visualization Webinar Artificial Inteligence Product Management 40

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. However, for all of us who are building digital products and services, so many invaluable customer insights and personalized engagements are happening within the product itself.”. Click here to read the blog.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Userpilot

JULY 31, 2023

PMMs need the right tools to help them do their job: project management, team collaboration, customer feedback , analytics, and digital marketing. What tools do product marketing managers work with? There are many existing products and sales tools that help PMMs with their day-to-day tasks.

Product Marketing 85

Product Marketing Onboarding KPIs User Testing Marketing 85

TIBCO - Thought Leadership

DECEMBER 18, 2017

Machine learning “is a current application of AI based around the idea that we should really just be able to give machines access to data and let them learn for themselves.”. Artificial intelligence and machine learning allow us to sift through data at a speed unmatched by humans and to accurately learn from it.

Artificial Inteligence 66

Artificial Inteligence Data Visualization Analytic Tools Embedded Analytics 66

Gainsight

JUNE 18, 2020

Janine: IBM is a data-driven company. More and more businesses are wanting to purchase as a service and in subscription models which means you really need a proactive post-sale motion to drive adoption. . First, it starts with a strong, leadership team working together to build and scale Customer Success Practices.

Data Visualization 52

Data Visualization Technical Review Technical Advisors Customer Experience 52

Gainsight

AUGUST 31, 2020

We will share the lessons here but also encourage you to sign up for the live webinar series here. . In a recent webinar with Denise Stokowski, Group VP of Platform Products at Gainsight , Amy shared that she identified that she wanted to be more involved with people. Some of you may have heard of the Peloton Cycle.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Gainsight

MARCH 25, 2020

Businesses see regulatory crises (especially in highly regulated industries like financial services, compliance, etc.), with data breaches), corporate (e.g., Companies setting these types of forums are widely heralded for their industry leadership. But it’s hardly the first or the last of many crises that impact businesses.

Analytic Tools 143

Analytic Tools Data Visualization Customer Experience Customer Feedback 143

Userpilot

AUGUST 11, 2022

Some soft skills required for a customer success manager position include leadership, problem-solving, communication, empathy, industry knowledge, technical savviness, and collaboration. Liaising with the marketing team for better user insights. Liaising with the marketing team for better user insights. Problem-solving.

Feedback Software 94

Feedback Software Research Software Analytic Tools User Testing 94

Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Host webinars to educate and interact with your audience. Too much friction in your service will kill any intimacy with your customer. The three value disciplines.

User Testing 96

User Testing Feedback Software Research Software Analytic Tools 96

Gainsight

APRIL 18, 2022

This issue was the recent focus of a Gainsight webinar hosted by Adam Joseph, Regional VP-EMEA, and guest Ian Anis, Regional VP of European Customer Success at Tableau. Tableau, a Salesforce company, is on a quest to empower people by seeing and understanding their data. Tell the Story With Words and Data. Begin with a Charter.

Data Visualization 52

Data Visualization Technical Advisors Analytic Tools Customer Experience 52

Userpilot

AUGUST 30, 2023

Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights.

Customer Experience 99

Customer Experience User Testing Customer Feedback Research Software 99

Gainsight

AUGUST 24, 2020

KPI and Board reporting. User adoption programs ranging from webinars to newsletters to Sightline Vault solutions . On average, I have two hours of sprint meetings and 1-on-1s with direct reports and skip-levels to keep the many workstreams of a CS Ops team pointed in the most useful direction. Process development.

Customer Experience 52

Customer Experience Reporting Tools User Testing Feedback Software 52

Userpilot

SEPTEMBER 5, 2022

Hubspot’s Academy customer service training. However, you must complement those skills with the right tools. More than just a training program, the Customer Success Workshop is a full-service meant to help you revamp your current customer success processes to fit your business goals. How to leverage customer data.

User Testing 87

User Testing Customer Experience Customer Feedback Certifications 87

Gainsight

JUNE 2, 2022

When customer growth outpaces company size, you not only have to adapt to the sales and service needs of your base, but also keep pace with ensuring new and existing customers are achieving their desired outcomes from your product or service. . Get Early Management Buy-in Through a Data-Driven Case.

Customer Feedback 52

Customer Feedback Customer Experience Data Visualization Webinar 52

Intercom, Inc.

SEPTEMBER 3, 2020

we’ll be answering that by chatting with the people that make it happen: the R&D team members who take your feedback and turn it into the tools that you use. We’ve got things set up so that teams see all that feedback in real time when it comes in, and we regularly create customer voice reports.

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

Gainsight

DECEMBER 15, 2023

Tip 1: Learn the Revenue Love Language CS orgs are now at the executive leadership table and in the boardroom. In addition to talking about business value, outcomes, and opportunities, be prepared to produce and discuss bottom-line data in a way that leadership is used to. “You And it’s a good thing, actually.

Sales Training 52

Sales Training Reporting Tools Customer Experience Data Visualization 52

Bain Public

JUNE 11, 2019

(Montreal, Canada) - Paul Ortchanian, Founder, CEO, Head of Product, Data and Strategy of Bain Public , will be giving an expert talk webinar at the Institute of Product Leadership, a niche management school with 4 campuses in India. During his session, Paul Ortchanian will focus on the topic of Empathy building.

Leadership 40

Leadership User Testing Webinar Data Visualization 40

The Product Coalition

NOVEMBER 30, 2022

There Were A lot of Generic Recommendations Having thought leadership, content marketing, a social media presence, measuring user intention, free trials, A/B testing of content, relevant Calls to Action, Videos on YouTube, Do Events: the Biggest Events, Post on LinkedIn, Publish an E-Book, do some Webinars, use Influencers.

User Testing 120

User Testing Customer Feedback Feedback Software Reference 120

Gainsight

OCTOBER 7, 2022

The 2022 Gartner Market Guide for Customer Success Management Platforms reports that “customer success management (CSM) programs have progressed from an emerging discipline into an increasingly mature and evolving practice.” . Podcasts and webinars hosted by Gainsight executives. Five or more years of Pulse conference recordings .

Research Software 52

Research Software Reporting Tools Customer Experience User Testing 52

Intercom, Inc.

MARCH 11, 2021

Later is an Instagram marketing platform that allows users to be more strategic about how they plan, publish, and report on their social media content. And we do that every day, in terms of providing great service.” Because trust is not something you easily get anymore, especially when it comes to service. Know your user.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

Gainsight

SEPTEMBER 27, 2023

Here are some of the key takeaways from the webinar. Startups, scaleups, and other companies who don’t have a lot of customer data may be challenged when trying to build a quantitative health score. If your company is in this situation, start your health score development by focusing on more qualitative data, like CSAT or NPS.

Onboarding KPIs 52

Onboarding KPIs Webinar Customer Experience Data Visualization 52

Gainsight

APRIL 17, 2019

You can read all about the lack of correlation in this fascinating data analysis from Institutional Investor—I recommend it. The move to the cloud and to software-as-a-service (SaaS) models changed a lot of things about business. And leaders reimagined service and support in the era of customer success. Nobody wants that!

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Customer Experience 79

Gainsight

JANUARY 12, 2021

As a result, the customers we work with tend to be aspirational, a self-service, scrappy group. For example, we’ve seen great success in delivering different scaled events like webinars that expose our customers to our products in different ways and for different target personas. Nick: Makes sense. Marissa: You’re so right!

User Testing 59

User Testing Webinar Onboarding KPIs Technical Review 59

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. A self-service SaaS sales process is best for companies with a simple and/or affordable product. Creating a user persona will help you target the right prospects and later use the same data to segment your in-app marketing.

Feedback Software 94

Feedback Software Research Software Reporting Tools Onboarding KPIs 94

Mironov Consulting

DECEMBER 31, 2017

.” Sales teams that need a particular enhancement will escalate, increase their predicted deal size, or apply the same organizational tools internally that we pay them to apply externally to our prospects. So I expect marketing audiences to snooze past improved reporting and geeky back office efficiencies in order to ask….

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92

ProductPlan

JUNE 5, 2020

The Product Leader Certificate requires a little more PM experience and demands competence in DevOps, data analytics, and hard technical skills. The Product Executive Certificate is geared toward senior-level professionals with experience in a product leadership role. Job listings often highlight its certifications as well.

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Certifications Customer Experience Artificial Inteligence Product Management 95