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519: Product verification, most important of the 19 activities of product management – with Nishant Parikh

Product Innovation Educators

Drawing from his 20+ years of technology experience and extensive research, Nishant shared insights about how these activities vary across different organizational contexts – from startups to enterprises, B2B to B2C, and Agile to Waterfall environments. Why study the 19 key activities of software product managers?

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The ultimate customer support tech stack for 2022

Intercom, Inc.

Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. So before you begin searching for specific tools, define your goals upfront.

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Assembly required – 45 sales tools to build the ultimate tech stack

Intercom, Inc.

But figuring out which sales tools you should buy and invest in – let alone what each tool even does – can be a daunting task. This is especially true when you consider the seemingly endless list of sales tools to choose from. Before we begin: how to choose your sales tools. Better tools, not more tools.

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Moving from reactive to proactive customer support

Intercom, Inc.

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. However, only 26% are sure they have the knowledge and tools to do so. What is proactive customer support?

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Sharpen your support strategy with the new Conversational Support Funnel report

Intercom, Inc.

But there was one problem – there was no quick way to gain a complete , visual view of how the funnel was working for your business. When done right, these modern conversational support tools can supercharge your team’s capabilities and help you deliver personal, efficient support at any scale. are performing best for your team.

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Conversational support isn’t just a nice-to-have – it’s make or break

Intercom, Inc.

Study after study shows how important a great customer experience is to today’s consumers. Another survey reveals that 84% of businesses report an uplift in revenue as one of the primary benefits of improving their customer experience. That time is over. You can read the other posts in this series here.

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Tips for creating a great customer support experience during the holidays

Intercom, Inc.

These tips apply broadly to many different conversational support tools , but if you’re an Intercom customer, they’re actionable today and require no engineering work. For instance, studies have shown that shipping and delivery times influence 87% of shoppers’ purchase decisions. Today’s customers overwhelmingly prefer self-service.