Userpilot

AUGUST 26, 2024

Product data capture is essential for SaaS companies looking to understand user behavior, optimize user experiences, and drive product growth. From choosing the right data capture methods to navigating complex tools, SaaS companies must balance the need for detailed insights with the reality of technical constraints.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Reveal

AUGUST 24, 2022

Reveal Embedded Analytics. Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. See Reveal in Action. CRM: Maximize customer lifetime value.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Userpilot

MARCH 21, 2025

Mobile app optimization is the process of improving an apps performance, usability, and engagement to keep users active and reduce churn. It ensures faster load times, intuitive navigation, and a smooth user experience. Memory Leak Detection & Resolution Are there any memory leaks present (use profiling tools)?

Analytic Tools 57

Analytic Tools Feedback Software Research Software Data Visualization 57

Userpilot

JANUARY 15, 2025

Security challenges and what to look out for when choosing a session replay tool. A session replay is a reproduction of a users experience on your website or app. Its a structured representation of your platforms interface that gets mutated with everyday user activity like clicks, taps, and form inputs.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Roman Pichler

JUNE 4, 2018

Embracing new technologies like machine learning, micro services, big data, and Internet of Things (IoT) is part of that change, as is the introduction of agile practices including cross-functional and self-organising teams, DevOps, Scrum, and Kanban. We do software, not insurance policies.” What do mean?”

Product Management 258

Product Management Product Manager Weak Development Team Management 258

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

Data Visualization 98

Data Visualization Analytic Tools Research Software Customer Experience 98

Userpilot

AUGUST 21, 2024

If you want to get the data you need without having to collect it first, Heap tracking features can capture in-app events automatically and make retroactive analysis a breeze. The main analytics tools Heap offers and how to use them effectively. You need to gather qualitative data as well.

Analytic Tools 101

Analytic Tools Data Visualization Feedback Software Events 101

Intercom, Inc.

FEBRUARY 9, 2021

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

The Product Guy

SEPTEMBER 12, 2017

Analytics tools may tell you which features of your product a user has used. Don’t tell your users about new features too often. This is like visual design: one item that stands by itself and is large looks important. Some products use explainer videos to tell their users how to benefit from a new feature.

Research Software 273

Research Software User Testing Analytic Tools Product Research 273

UX Studio: Product Management

SEPTEMBER 12, 2021

The concern about how everyday digital experiences influence our lives has been growing louder than ever. . The concepts of user experience and human-centered design have taken the business world by storm, but this power has come at a cost. This decision led to lots of reports of discrimination.

Research Software 138

Research Software Data Visualization Reporting Tools User Testing 138

Arkenea

APRIL 10, 2025

This guide covers everything you need to know about outsourced software product development services , from core definitions and benefits to a stepbystep process, pros and cons, realworld case studies, and future trends. Prototyping and design: Wireframes, mockups, user experience flows.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. I am a user experience practitioner from the day I started thinking about life.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

eG Innovations

JULY 2, 2021

link] covers most of the FAQs about our licensing policy. eG Enterprise for Citrix VAD is licensed by server host or by named or concurrent user (that’s real and active users, not the list in your Active Directory). The concurrent user model works well for organizations with shift patterns, e.g. call centers.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

The Product Coalition

NOVEMBER 29, 2022

In 2023, more web-based businesses will be opting to develop mobile apps to build a loyal customer base, uncover more valuable user insights, and facilitate a more seamless user journey. Modal windows: Used to overlap all other windows attracting all the attention of the user, sometimes called pop-up windows.

Analytic Tools 147

Analytic Tools Research Software Data Visualization Technical Review 147

Reveal

AUGUST 17, 2022

Reveal Embedded Analytics. The business intelligence (BI) and data analytics world continue to undergo massive transformations every year. Spreadsheets finally yield their buried treasure and evolved into insightful data visualizations and interactive high-impact dashboards. So, what is to come?

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Research Software 59

Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

eG Innovations

JANUARY 31, 2020

Therefore, user experience is top of mind for IT executives in today’s application-centric world. IT admins are measured by user experience metrics in today’s digital economy. Hence, the user experience must be central to an IT monitoring strategy, irrespective of the type of applications being used by the business.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Feedback Software 59

Userpilot

MAY 27, 2025

Strategic growth experience: Demonstrated ability to drive the growth of a consumer product, with a focus on increasing engagement, retention, activation, and creating growth loops in the product. Data-driven decision-making: Strong analytical skills, with the ability to use data to drive decision-making and measure success.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

The Product Coalition

MAY 23, 2023

Conversational UI: The Game-Changer in Data Interaction and Application Design We all by nature are social animals and enjoy conversation and interaction. Its no surprise that we also navigate towards behavior's and experiences that mirror our instincts. Conversational UIs — A Natural Paradigm Conversational UIs humanize data.

Data Visualization 141

Data Visualization Customer Experience Finance Travel 141

Indicative

JUNE 7, 2019

Cookies have always been included in digital security and privacy debates so it shouldn’t come as a surprise that Apple and Google continue to create and reinforce policies for web browser cookies to find the right balance between privacy and business. What are the new policies? What does this mean for businesses and analytics?

Data Visualization 75

Data Visualization Analytic Tools User Testing Customer Experience 75

eG Innovations

SEPTEMBER 27, 2019

vROps is mainly used for performance monitoring and analytics, remediation and troubleshooting, capacity management and planning, workload balancing, log integration, security and compliance, and more. By using policy-based automation, vROPs helps IT teams automate many processes and, as a result, improve IT operational efficiency.

Data Visualization 14

Data Visualization Analytic Tools Reporting Tools User Testing 14

The Product Coalition

JUNE 3, 2021

Prefer watching your insights? The data is inconclusive. Are you being data-driven? These statements distill thousands of data points into something much more straightforward and valuable for your leadership team. Dashboards of user behavior summarizing trends. Executives are pushing urgency.

Feedback Software 179

Feedback Software Data Visualization Research Software User Testing 179

Indicative

FEBRUARY 12, 2020

New trends, software and applications appear regularly and are continuously expanding the role that data plays in decision making and operations for business. What are the emerging analytical, big data and data management trends for 2020? Augmented Analytics. Gain actionable insights. Master data management.

Data Visualization 80

Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 80

eG Innovations

MARCH 22, 2019

Citrix Receiver (now renamed as Citrix Workspace app) is client software that is bundled with Citrix Virtual Apps and Desktops and allows client devices to connect to various virtualization services offered by Citrix. Citrix Receiver allows users to connect virtualized applications and desktops from their digital endpoints.

Reporting Tools 15

Reporting Tools Data Visualization Analytic Tools White Paper 15

The Product Coalition

JANUARY 25, 2024

Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences. Users ask Siri questions and have conversations with it via a messaging environment. Consistency Chatbots provide a consistent user experience, avoiding human errors and response inconsistencies.

Artificial Inteligence 148

Artificial Inteligence Reporting Tools Feedback Software Research Software 148

Mixpanel

SEPTEMBER 23, 2021

We spoke to David Martin, Senior Solution Engineer at Split, about how feature flags open up dynamic, low-risk possibilities for product experimentation—and, thanks to Split and Mixpanel’s integration , without leaving data holes in your valuable product analytics. For the uninitiated, can you give us a TLDR on feature flags?

Analytic Tools 97

Analytic Tools Data Visualization User Testing Reporting Tools 97

Userpilot

DECEMBER 22, 2021

Will AI transform Product Management in 2022 by allowing PMs to make a better use of user behavior data ? Will data privacy, culture and company values matter to customers more than ever, up to the point of swaying an their product decisions? This will allow PM to build personalized product adoption experiences on the fly.

Analytic Tools 143

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 143

Reveal

AUGUST 31, 2022

Reveal Embedded Analytics. Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. See Reveal in Action. CRM: Maximize customer lifetime value.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Telecommunications 52

Userpilot

FEBRUARY 2, 2023

Content testing is a form of user experience research that measures the quality and performance of content. TLDR; Content testing is a form of user testing where you measure the effectiveness of your site’s content. It’s important to prevent bad content, which affects user experience and leads to churn.

User Testing 98

User Testing Research Software Feedback Software Product Research 98

The Product Coalition

MARCH 30, 2021

Users now are seeking portable purchasing options with properly handled and high-performance applications at the helm. Unfortunately, within the eCommerce field, high-priced data breaches occur frequently due to the influx of pandemic-related web traffic. Otherwise, they won’t choose a company with a tarnished brand image.

Reporting Tools 132

Reporting Tools Technical Review User Testing Software Review 132

The Product Coalition

JUNE 11, 2023

Highlight Benefits While it’s great that your application has numerous features, onboarding should focus on the core benefit that directly adds value to the user experience. Headspace Highlight the most impactful features and show users how they will benefit from them. Interactive Learning Guide users to learn by doing.

Healthcare 140

Healthcare Onboarding KPIs Feedback Software Data Visualization 140

Usersnap

APRIL 2, 2023

As a SaaS business, we’re regularly trying new products and tools to help us with DevOps. We recently started to evaluate a lot of different SaaS monitoring tools and wanted to share some of our findings. You’ll find some thoughts about the following tools in this post. This is why you want to add it to your web app.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 11, 2024

Looking at user journey map examples can help you come up with a visual representation of your customer’s journey. For instance, you might discover that you need user onboarding software to retain users after the first three months. To show what a user does in relation or without any link to your product/service.

User Testing 105

User Testing Customer Experience Customer Feedback Data Visualization 105

The Product Coalition

MAY 5, 2022

They make their users’ lives better in some way and they do it better than anyone else. As a Product Manager, I’ve built my career on building tools and experiences that not only make people’s’ lives simpler, but bring them a little joy along the way, too. In both instances, users gave feedback directly to my teams in real-time.

User Testing 166

User Testing Feedback Software Research Software Customer Experience 166

Userpilot

FEBRUARY 8, 2021

By combining these elements with your product analytics, you can get a complete picture of your most valuable customers. Then you are ready to implement a strategy to use to improve their experience and increase their retention. Segmentation is dividing a market or service based on common characteristics. Source: Userpilot.com.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Customer Experience 98

Centercode

FEBRUARY 11, 2021

Department of Commerce reported a 30% increase in online spending from 2019 to 2020 (compared to the previous 13% increase year over year). More than 62% of consumers now say they’re shopping online more than they used to, with 36% reporting they shop online weekly. Customers Are Embracing Flexible Return Policies.

User Testing 98

User Testing Technical Review Customer Experience Product Research 98

UX Planet

OCTOBER 8, 2024

Users want to enjoy apps, websites, and digital products without going through the hassle of reading long user manuals in order to learn how to use them. User experience writing makes this happen. Instead, it features different CTAs for different user bases. These tools let you examine user session recordings.

UX 104

UX Data Visualization Research Software Analytic Tools 104