Reveal

JULY 21, 2023

Dashboard linking in the financial services industry: Linking risk assessment financial dashboards with compliance dashboards can help identify potential risks, monitor regulatory compliance, and facilitate proactive risk mitigation strategies. In Reveal, it is possible to associate actions with specific events.

Data Visualization 89

Data Visualization Analytic Tools Dashboard Definition 89

Userpilot

APRIL 19, 2024

Dive into the Net Promoter Score definition to discover mirror customer sentiment and how it can help redefine your business strategy. At the core of strategies focused on customer satisfaction , the Net Promoter Score is widely used for measuring customer loyalty and customer satisfaction with your SaaS product.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Mironov Consulting

DECEMBER 5, 2023

  (For fun, let’s call those things strategies.) ”  “Once product/engineering give us hard dates tied to exact feature definitions and use cases and Ideal Customer Profiles, Sales can form the right account-based selling teams.   ” What To Do?   [pause. 

Data Visualization 78

Data Visualization Strategy Artificial Inteligence Weak Development Team 78

Indicative

JULY 14, 2021

When it comes to user interaction data, organizations have two options: Build a tracking plan and track specific event data needed to answer key questions. Collect all event data and decide how to use it later. What is Explicit Event Tracking? What is Implicit Data Event Tracking? What is Implicit Data Event Tracking?

Data Visualization 98

Data Visualization Events Government Customer Feedback 98

Indicative

SEPTEMBER 29, 2020

All data strategies start with excitement. This is where the best companies double-down and focus on solving the psychological challenges behind any data strategy. Any of these issues can derail a strategy and your initial excitement. An event like “sign up” should be crystal clear to anyone who reads its definition.

Data Visualization 120

Data Visualization Analytic Tools Reporting Tools Technical Review 120

Amplitude

AUGUST 26, 2020

Below, we share how to calculate your customer retention rate along with three strategies that will increase your customer retention. So before diving into the numbers, make sure you define: your critical event. The critical event is an action that signals true engagement with your product, and is also aligned with your business goals.

User Testing 114

User Testing Customer Experience Analytic Tools Research Software 114

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. An effective adoption strategy involves setting goals, implementing product education , and measuring success.

Analytic Tools 88

Analytic Tools Feedback Software User Testing Data Visualization 88

The Product Coalition

NOVEMBER 30, 2022

At times, it felt like what was needed was a true back to basics positioning, where we are educated in not only the definition of demand generation, but what the point of demand generation even IS. There was surprisingly little distinction between demand generation and lead generation. Most of the recommendations were sort of obvious.

User Testing 120

User Testing Customer Feedback Feedback Software Reference 120

Intercom, Inc.

MAY 13, 2021

We recently sat down with Linda to chat about how customer success matures as you move upmarket and which strategies can help you to better serve your customers going forward. You’re a big part of their tech stack, you’re a big part of their investment strategy, you’re a big part of their spend. What do I love?'”

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Gainsight

JANUARY 8, 2019

Event Website. Event Website. Event Website. Event Website. Event Website. Event Website. Pulse, hosted by Gainsight, is the definitive learning and networking event for customer-driven professionals looking to grow their business and career. North America. Photo source: SaaStr Blog.

Events 45

Events Inbound Data Visualization B2B 45

Userpilot

JULY 27, 2022

The marketing plan must include strategies for every phase of a product’s lifecycle to be successful. As such, there’s no definitive reference timeline to follow. Next, let’s consider some practical marketing strategies you can adopt for the different lifecycle stages. Product Life Cycle Stages. UserTesting.

User Testing 94

User Testing Feedback Software Analytic Tools Research Software 94

Dear Strategy

MAY 11, 2020

On this episode of Dear Strategy, we analyze an airline story involving a cancelled flight, a premium seat, and a not so premium re-booking experience. But now, more than ever, airlines may need to start re-thinking their strategies – especially with respect to how they’ve been treating their customers. And boy was I right!

Airlines 52

Airlines Strategy Workshop Customer Experience 52

ProductPlan

FEBRUARY 1, 2021

Companies had to shift their product strategy. They had to shift their product strategy. They scrambled and switched it to an online event on the fly. “We So one of the first things we did as a team that evening before going home was to run our first digital event with a few hundred people,” Tan recounted. “It

Product Strategy 59

Product Strategy Strategy Leadership Consulting 59

Amplitude

AUGUST 26, 2020

Below, we share how to calculate your customer retention rate along with three strategies that will increase your customer retention. So before diving into the numbers, make sure you define: your critical event. The critical event is an action that signals true engagement with your product, and is also aligned with your business goals.

User Testing 59

User Testing Customer Experience Analytic Tools Research Software 59

ProductPlan

FEBRUARY 4, 2021

Companies had to shift their product strategy. They had to shift their product strategy. They scrambled and switched it to an online event on the fly. “We So one of the first things we did as a team that evening before going home was to run our first digital event with a few hundred people,” Tan recounted. “It

Product Strategy 52

Product Strategy Strategy Leadership Consulting 52

Userpilot

MAY 17, 2022

We’ll cover some strategies that will drive product stickiness through continuous improvement based on user feedback. So you’ve got the definition and benefit of product improvements. Without having to set up custom events, simply tagging any UI element you will be able to see who and how often engages with parts of your product.

Feedback Software 94

Feedback Software User Testing Product Research Customer Feedback 94

AB Tasty

MAY 14, 2024

The forecasting strategy relies on the collected data containing samples of all event types that may be encountered in the future. This is impossible to fulfill in practice, as periods like Christmas or Black Friday are exceptional events relative to the rest of the year.

User Testing 52

User Testing Testing Customer Experience Advertising 52

Userpilot

MARCH 7, 2024

User engagement could also refer to the strategies that businesses use to drive user interactions with the product, such as in-app messages or emails. That's why it's best to use the initial user engagement rate calculation as a baseline and devise strategies to improve it. Exclusive events, webinars , and training sessions.

Analytic Tools 97

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 97

Userpilot

NOVEMBER 20, 2023

Tech PMs work actively with product teams on the product vision and strategy. Their technical expertise allows them to identify risks and develop effective mitigation strategies. To become a TPR you don’t need a degree in software engineering, but it will definitely help. In-app survey created in Userpilot. Product vision.

Analytic Tools 97

Analytic Tools Feedback Software Research Software User Testing 97

The Product Coalition

SEPTEMBER 9, 2021

Not to mention that as more physical events went virtual, the need for scalable, easy to deploy video solutions within the enterprise skyrocketed. We kept hearing the need to enable video and audio experiences for a larger audience, whether it was podcasts, marketing events, fitness classes, entertainment shows or training sessions.

Reporting Tools 105

Reporting Tools Feedback Software Customer Communications Customer Experience 105

The Product Coalition

AUGUST 14, 2022

The end of the year is also a great opportunity for all sorts of team events, and many companies reach out to book lectures for these offsites during Q4. One seasonality that definitely happens but I don’t have a clear explanation why, is with accelerator programs. Something definitely didn’t work. They needed something else.

User Testing 125

User Testing Feedback Software Product Research Customer Feedback 125

Userpilot

MAY 1, 2024

The definition of ‘community’ may vary, but the underlying principle remains the same: to create a space where users feel connected to the product and each other, fostering a sense of belonging and loyalty towards the brand. Community building is a long-term strategy that requires careful thought. That’s understandable!

Feedback Software 83

Feedback Software Customer Feedback User Testing Customer Experience 83

Mixpanel

MAY 2, 2023

It’s a problem that could have been caught—and a marketing strategy that could have been changed—much sooner if our different teams weren’t siloed off analyzing different parts of the user journey: pre-signup vs. signup-to-purchase. See a Mixpanel Marketing Analytics Board in action by clicking the image above.

Data Visualization 111

Data Visualization Analytic Tools Customer Experience Customer Feedback 111

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. A robust customer success strategy enables customers to get the most out of the product. Focus on customer success.

Feedback Software 98

Feedback Software Analytic Tools Product Research Data Visualization 98

Intercom, Inc.

MARCH 11, 2021

Farhan: Definitely. And there’s a theme that has been around for a while, but it’s getting a lot more momentum this year, which is that retention is the new growth strategy. What I see as the difference between B2C and B2B is if there are these renewal events or not. Dee: That all sounds brilliant. Thank you so much.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

Alchemer Mobile

NOVEMBER 22, 2022

But this strategy is often counterproductive, and many users find intermittent notifications irritating and even offensive as an infringement of their personal space, and choose to delete those apps that they find nagging. An effective re-engagement strategy should involve multiple channels and touch points instead of using just one.

Analytic Tools 246

Analytic Tools Feedback Software User Testing Customer Feedback 246

Mixpanel

OCTOBER 5, 2021

You can spend all the time in the world devising a thoughtful, nuanced analytics strategy for your product analytics, but if your event tracking isn’t set up behind the scenes just how you need it, some (or all) of your data might be rendered far less helpful than you’d like. Event stuttering.

Technical Cofounder 98

Technical Cofounder Data Visualization Analytic Tools Events 98

Mixpanel

APRIL 20, 2022

In another blog , we provided a look at how we implemented a product-led growth (PLG) strategy at Mixpanel from a data and analytics perspective. In order to answer questions about how we are doing on converting new users to paid customers, we first needed to map out the important events associated with each block in that diagram.

Data Visualization 122

Data Visualization Analytic Tools Reporting Tools User Testing 122

Business of Software Conference

SEPTEMBER 22, 2023

The event will take place in downtown Raleigh for the first time this October 2-4 at the Martin Marietta Center. event had traditionally taken place in Boston each fall. The organization coordinated attendance for 10 local companies to attend last year’s event in Boston, funded by a donation from Spruill. It’s finally paid off.

Events 64

Events Definition Books Strategy 64

Userpilot

MARCH 7, 2023

Event segmentation analyzes user behavior based on specific events and shows the most commonly performed events. Userpilot’s analytics platform’s key features include feature tagging, custom event-tracking, customer sentiment analysis , and trends overview. Book a demo to see it in action. What is Amplitude?

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

Alchemer Mobile

DECEMBER 27, 2022

This metric can be impacted by bugs, ad campaigns, recent events, and more. This data is useful for analyzing customer feedback and marketing strategy. If the number of reviews increases greatly in a small period of time, or if their rating changes significantly, this can signal key strategy changes. UPDATE CYCLE. Conclusion.

Feedback Software 244

Feedback Software Research Software User Testing Customer Experience 244

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. I think that’s definitely an important contribution.

Product Research 235

Product Research User Testing ChatGPT Research Software 235

Dear Strategy

NOVEMBER 26, 2018

Dear Strategy: “How do you work/interact with your customers, so you can get ahead of their needs and bring about the desired results?”. . So definitely be sure to give each of those links a click when you get a chance. And most of us would never dream of missing even a small fraction of any of those events.

User Testing 49

User Testing Customer Feedback Strategy Customer Experience 49

Userpilot

NOVEMBER 7, 2023

That said, we’ll go over how to build a strong customer engagement strategy that cultivates trust and unlocks product growth. Customer engagement marketing is about the strategies and communication tactics for building a solid customer-product relationship through an engaging customer experience. What is customer engagement?

Feedback Software 91

Feedback Software Analytic Tools Research Software User Testing 91

Userpilot

APRIL 6, 2021

Allow us to walk you through the best strategies on the market right now for retaining customers. Customer Retention Strategies (with examples) 1. Retention strategies are used by SaaS companies to maximize repeat business and make revenue more predictable. 14 Customer Retention Strategies (with examples).

Feedback Software 53

Feedback Software Research Software User Testing Customer Experience 53

The Product Coalition

JUNE 10, 2022

What would be your strategy to bring partners onto the Facebook platform for Black Friday? I will define the objective of the strategies and would define the success measures around them. Objective 1: Promote and advertise Black Friday as one of a kind event of the year.

Onboarding KPIs 133

Onboarding KPIs Customer Experience User Friction Product Management 133

Amplitude

OCTOBER 27, 2020

Or, events and properties may be named inconsistently, making it difficult for teams to match their product experience to the data. Choose what events to track in your product. Define a taxonomy —a guide for consistent naming conventions across events and properties. Did we track the right events? Where should I store it?

Data Visualization 105

Data Visualization Analytic Tools Weak Development Team Government 105