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But when I do productduediligence for SaaS-focused PE/VC firms, it's the very first thing I look at. Let’s IMHO, software product companies are fundamentally different from software services/outsourcing/custom development companies. Said What BigCorp demands, BigCorp gets. Hitting
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Care Your help desk team may be all domain experts, diligent and responsible people doing their best to resolve the issues to the claimant’s satisfaction and as fast as possible. That is why besides effectiveness, your help desk team should care about the experience the client gets from every interaction with your company.
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