Intercom, Inc.

NOVEMBER 3, 2022

Despite having started her career in banking and finance, when Natasha moved to Bulb, a renewable energy supply company based in the UK, she encountered the challenges of scaling a support team firsthand. I think one point of differentiation in how we’ve built the surfboard team is it’s become really design-led.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Userpilot

JANUARY 21, 2021

Product owners are usually the bridge between more general product managers and engineering teams.” – says Yazan Sehwail, Product Manager and CEO of Userpilot , a product adoption platform for product teams. The differentiating aspect of a Product Owner from a Product Manager is a Scrum team. Business Knowledge and Acumen.

User Testing 95

User Testing Customer Feedback Onboarding KPIs Product Management 95

Intercom, Inc.

JULY 26, 2018

One of your first hires should be someone who can nerd out on your company’s finances. In reality, you may not see a positive return from a new hire for 12 to 18 months. Josh: With the survey software, I made the mistake of not differentiating myself enough from SurveyMonkey or the 10,000 other survey apps out there.

Feedback Software 137

Feedback Software Analytic Tools User Testing Product Research 137

BrainMates

MARCH 6, 2018

I built this a decade ago for engineers because engineers need input/output diagrams to understand things. There’s nothing worse than being on the engineering and development side, doing your best, and have the silence in the market be deafening. Your engineers actually believe it is the entire product.

User Testing 75

User Testing Feedback Software Product Management Product Manager 75

Amplitude

MARCH 21, 2019

I have experience in entrepreneurship, start-up acceleration, finance, and working with product teams at small and large companies. SK: We have a really broad mix of deep capabilities – everything from business strategy and operations to software engineering – to bring the product to life for our customers.

Analytic Tools 40

Analytic Tools Data Visualization Reporting Tools User Testing 40

Business of Software Conference

FEBRUARY 16, 2021

11:22 Mark: And were you considering equity finance at the same time? 15:53 James Avery, Kevel: Yeah, so we we’ve usually been about half and half when we look at like product engineering, and then sales, marketing operations. It’s like five engineers, 50. And you can do it at a much better interest rate.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Revulytics

OCTOBER 30, 2019

Most of us are engineers at heart, so our logical, rational minds love things that are concrete and measurable, and it tends to be tougher to measure impact. So we assume that if vanity metrics are going in a positive direction, impact metrics are, too. A strategy should differentiate you. What do we want for them?

Reporting Tools 59

Reporting Tools Feedback Software Customer Experience Data Visualization 59

Intercom, Inc.

NOVEMBER 25, 2019

” Unique activities : Find the differentiators that make sense for you. Paul: I think an interesting duo that we could also talk about here is a product strategy and product positioning, because obviously both of those things are very deeply intertwined. And the reason for this is that you need differentiation.

Product Strategy 187

Product Strategy Strategy Research Software User Testing 187

ProductPlan

MARCH 5, 2021

Associate product managers will collaborate daily with other product team members and other adjacent teams like UX and engineering. Writing stories that articulate work to be done by Engineering in support of solutions and production support. This mid-level product role is like the associate-level product manager position.

User Testing 132

User Testing Product Research Product Management Product Manager 132

Intercom, Inc.

JANUARY 20, 2022

If you’re short on time, here are a few quick takeaways: A company’s differentiator, or the reason their customers choose them over others, only lasts as long as their ability to improve faster than others can copy. What we did was, for us, massively insightful, maybe more insightful than we ever realized going into it.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

ProductPlan

MARCH 5, 2021

Associate product managers will collaborate daily with other product team members and other adjacent teams like UX and engineering. Writing stories that articulate work to be done by Engineering in support of solutions and production support. This mid-level product role is like the associate-level product manager position.

User Testing 98

User Testing Product Research Product Management Product Manager 98

Amplitude

APRIL 12, 2018

Sandhya: Yeah, yeah, I started my career as an engineer building product and ended up in venture capital, and I worked with really great people at Sequoia Capital and Khosla Ventures and was kind of getting the urge to go back and build product again, and I was noticing a couple of things, right? How did you end up at Amplitude?

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Research Software 40

Product Innovation Educators

MAY 24, 2021

How product managers can solve positioning, packaging, and pricing for their products. Follow the PPP hierarchy: First solve positioning, then packaging, then pricing. Then come up with positioning, which is how customers see the product. We’re differentiating by allowing a lot of PMs to collaborate.

Product Research 80

Product Research Differentiation Customer Feedback Data Visualization 80

Amplitude

APRIL 12, 2018

Sandhya: Yeah, yeah, I started my career as an engineer building product and ended up in venture capital, and I worked with really great people at Sequoia Capital and Khosla Ventures and was kind of getting the urge to go back and build product again, and I was noticing a couple of things, right? How did you end up at Amplitude?

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Research Software 40

Intercom, Inc.

JULY 21, 2022

For Slack, that was clearly the engineering and dev communities, who love new tools. Things like media companies, finance companies, retail companies, sales functions, marketing functions, and customer support. Our goal, like any product and engineering team, is to ship great software that customers love, value use, etc.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

The Product Coalition

AUGUST 24, 2021

The importance of building products that customers valued and the limited amount of finances forced startups to take a different approach when building their products. New movements such as agile engineering and lean product management became the core philosophy of lots of successful startups around that time.

User Testing 146

User Testing Development Customer Experience Product Research 146

Product Innovation Educators

MAY 24, 2021

How product managers can solve positioning, packaging, and pricing for their products. Follow the PPP hierarchy: First solve positioning, then packaging, then pricing. Then come up with positioning, which is how customers see the product. We’re differentiating by allowing a lot of PMs to collaborate.

Product Research 62

Product Research Differentiation Customer Feedback Data Visualization 62

svpg

SEPTEMBER 30, 2016

Necessity being the mother of invention, this is where the queue, the ratings system, and the recommendation engine all came from. In three month’s time, the team redesigned the site, introducing the queue, the rating system, and the recommendations engine all in support of Netflix being a subscription service.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Mironov Consulting

SEPTEMBER 23, 2023

Services companies (aka custom development, agencies, outsourcing/nearshoring, contract engineering, consultancies, any work-for-hire) primarily market/sell the time and expertise of their people.  Work ”)  No one cares how big the team is, how long it took to build, or how smart our engineers and designers are.

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Usersnap

JANUARY 12, 2022

Well, the CPO position has certainly grown and evolved over time. It’s the CPO’s job to make sure that impact is positive. They also need to understand what goes into product engineering to better know what changes or improvements will be possible in the future and which ones won’t. Data-driven thinking.

Research Software 52

Research Software Feedback Software Analytic Tools Fractional CTO 52

Sachin Rekhi

NOVEMBER 21, 2016

The Engineering Undergrad + Recent MBA Graduate. Another common path to entry-level product manager roles is having an undergraduate degree in an engineering field (often computer science, but not always) as well as recently graduating from a top MBA program, like Harvard, Wharton, Kellogg, Stanford, Haas, etc.

Product Management 101

Product Management Product Manager Analytic Tools Data Visualization 101

The Product Coalition

FEBRUARY 26, 2022

I even know some highly effective organisations with hundreds of thousands of users who just have product designers instead of product managers in most of their squads and are seeing positive results. This internal focus problem doesn’t just impact product, design and engineering functions but every department you have in the company.

User Testing 169

User Testing Weak Development Team Customer Experience Customer Feedback 169

Pragmatic Marketing

OCTOBER 18, 2019

And that really kind of led me on my journey to, I guess, having exposure to both customers in a variety of different roles, both in a positive and a a not so positive sense if you think about pre-sales, all the way through to product support. So the capability into which buyer and then user personas. So the second time around.

Feedback Software 70

Feedback Software User Testing Framework Customer Experience 70

Pragmatic Marketing

OCTOBER 18, 2019

And that really kind of led me on my journey to, I guess, having exposure to both customers in a variety of different roles, both in a positive and a a not so positive sense if you think about pre-sales, all the way through to product support. So the capability into which buyer and then user personas. So the second time around.

Feedback Software 70

Feedback Software User Testing Framework Customer Experience 70

The Product Coalition

MARCH 26, 2019

If of the ten early adopters, four are incredibly happy with your MVP and are passionate to spread the word about it, you need to understand what is it that differentiates these four from the remaining. It involves product managers, designers, developers and quality assurance engineers as different parties.

Enterprise 60

Enterprise User Testing Analytic Tools Research Software 60

Intercom, Inc.

OCTOBER 29, 2020

Frequent touch points and positive interactions will create strong relationships and build customer loyalty. I had wanted to be in tech because I’d done a bunch of coding undergrad and engineering undergrad, and as tech started to take off in the mid to late nineties, I knew that I wanted to be in the Bay Area, in Silicon Valley.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Mixpanel

FEBRUARY 23, 2021

Taking a cue from corporate finance, their framework uses a series of measurements—growth accounting, cohort analysis, and customer distribution—to provide a quantitative view of a company’s level of product-market fit. ” Startup Grind Jaclyn Allen, Partner Success Manager, and Daniel Reilly, Software Engineer, Startup Grind.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Business of Software Conference

AUGUST 1, 2019

You could reach the promised land of positive cash flow from operations, liberation from the vagaries of the capital markets for only $20/30m – today $20m = $30m. But the for the poor startup it means a radical increase in the capital required to reach positive cash flow chart. So the first thing that’s changed.

Analytic Tools 10

Analytic Tools Reporting Tools Software Review Enterprise 10

Intercom, Inc.

FEBRUARY 11, 2021

Ask yourself where your area of innovation is, what’s the thing that differentiates you from other companies. By laying out the differentiating features down to the nitty-gritty, the UI, the workflows, it’s easy to plot out if they should be unique or just strong table stakes. Whoever does it fastest will win. ” Des: I agree.

Feedback Software 129

Feedback Software Reporting Tools User Testing Differentiation 129

Gainsight

DECEMBER 23, 2019

I think critical to onboarding we found as a couple of really useful tools, certainly capturing what we used to call at ClearSlide and now we call it something different at Optimize, but is essentially the positive business outcome. So why they purchased from you? AO: Yeah, support needs to be the how to break fix system… AS: Critical.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Userzoom

DECEMBER 11, 2019

This may even become a competitive differentiator. Now it’s time to start differentiating ourselves with something fresh, new, and inspiring. Now UX pros will get a seat at the proverbial table and this will grow into leadership positions with managed budgets and resources. UX Researcher, Professional Services.

Data Visualization 92

Data Visualization User Testing UX Research Software 92

Intercom, Inc.

MARCH 29, 2022

We’ve always made massive investments in our product, our design and our engineering teams, and we are dedicated to building the best, most innovative products on the market to drive the most impact for you, our customers. Loyalty comes from a strong relationship, which itself comes from repeated positive experiences.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Roadmunk

DECEMBER 7, 2017

I did my undergrad in engineering at a brand new engineering school that focused on project-based learning. I feel like I know a billion PMs, and I wish I knew maybe a third of a billion PMs, a third of a billion engineers, and a third of a billion designers, instead of having it be so concentrated in one job description.

Startups 53

Startups Technical Advisors Research Software Product Research 53