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12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

Google Trends helps businesses differentiate products in crowded markets by identifying evolving consumer interests and regional search behaviors. Google Analytics 4 offers advanced tools for understanding cross-platform customer behavior, aiding product differentiation and tailored offerings in a competitive market.

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Post-Pandemic Mobile App Improvement Strategies by Industry | Travel & Hospitality, Retail & Shopping, Food & Drink

Alchemer Mobile

We’ve been in this global crisis for long enough that most enterprises have gained enough of an understanding of what’s going on so they can stop treading water and start swimming toward the future. Almost all of our customers’ apps have experienced a significant change in their DAU due to COVID-19. Huge spikes.

Travel 246
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How can Product Companies Align With Channel Partners?

Mind the Product

Do product companies conduct due diligence to understand their channel partners before seeking alignment? Let me clarify that by channel partner I mean a large ecosystem of value added resellers (VARs), solution providers, service providers/managed service providers and systems integrators (SIs). Competition and Perceived Value.

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Beyond “Cheaper, Faster, Better”?—?Vertical Integration for Startups

The Product Coalition

While the SAAS model has disrupted this thought process, enterprise software very much depends on forward integrators. Background, Criteria, and Decisions The following section describes a health-tech company “ZB Enterprise”, the considerations and culminating decisions. In other cases, they might have to contract it out.

Startups 126
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Product Management at Startups vs. Enterprises

The Product Guy

In our a recent live stream from one of our mentors of The Product Mentor , Krishna Madhuvarsu, lead a conversation around “Product Management in Startups vs. Enterprises”. Jordan has a BS in Biology from Union College and an MBA & MS in Information Systems from Boston University’s School of Management. View the live stream….

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Is M365 Down? – Proactive Alerting for Microsoft Azure Outages

eG Innovations

A few months ago, I wrote an article about a serious outage of Azure and how eG Enterprise enabled us and our customers to understand the issue long before Microsoft had confirmed the issue and updated their service status pages. How do you notify your employees of a known service incident when they cannot access Teams or Outlook?

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WalkMe vs. Whatfix – the Ultimate Comparison Guide + a few alternatives

Userpilot

Neither platform publishes its pricing information, but user reviews indicate that WalkMe starts at around $9,000 per year and Whatfix at about $1,200 per month. At its core, WalkMe is an enterprise solution for employee onboarding. Its typical customers are also large, enterprise-level companies with user onboarding needs.