Product Innovation Educators

NOVEMBER 7, 2022

He has leveraged his experience to specialize in pricing for the last several years and founded Pricing I/O to train and coach high-growth B2B SaaS companies on how to accelerate Annual Recurring Revenue (ARR). . They’re investing $49, but that’s less than the cost a full hour of training for a high-end instructor.

B2B 237

B2B User Testing Customer Experience Banking 237

The Product Coalition

MARCH 18, 2022

Around that time, a healthy startup should have established: A solid team A great product/service with at least one core value proposition A base of loyal and highly satisfied customers Once the founder sees good traction with 50+ enterprise customers and/or thousands of users, they face a dilemma. Are there capacity or incentive issues?

Customer Experience 205

Customer Experience Customer Feedback User Testing Onboarding KPIs 205

The Product Guy

JANUARY 5, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. When he’s not doing product management, he trains for long distance cycling, and dreams of opening a tiki bar.

Analytic Tools 271

Analytic Tools Research Software CTO Coach Fractional CTO 271

Intercom, Inc.

FEBRUARY 6, 2020

Seeing a real demand for business courses in their consumer marketplace, the team identified an opening in the market to disrupt corporate training and hypothesized that employers would be more than willing to pay. Turning a sales objection into a unique differentiator. Yvonne swiftly flipped this story on its head.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

The Product Guy

APRIL 4, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. When he’s not doing product management, he trains for long distance cycling, and dreams of opening a tiki bar.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

The Product Guy

FEBRUARY 18, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. When he’s not doing product management, he trains for long distance cycling, and dreams of opening a tiki bar.

Analytic Tools 240

Analytic Tools Research Software CTO Coach Fractional CTO 240

Product Management University

NOVEMBER 14, 2022

For example, if you’re marketing the value of your “enterprise financial management” portfolio to hospitals, you’d communicate how it ultimately gives them a competitive advantage (better patient experience) via greater financial flexibility to execute their top strategic priorities. It’s a case of trying to be everything to everyone.

Product Marketing 147

Product Marketing Marketing Reporting Tools Healthcare 147

Modus Create

JUNE 7, 2022

You can replace applications that do not differentiate your organization from your competitors with third-party Software-as-a-Service (Saas) or Commercial Off-the-Shelf (COTS) applications. Since these do not differentiate the company, third-party SaaS applications can replace them. . Next, create a modernization plan and roadmap.

Enterprise 75

Enterprise Technical Review Customer Experience Software Review 75

The Product Guy

MAY 15, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. When he’s not doing product management, he trains for long distance cycling, and dreams of opening a tiki bar.

Analytic Tools 225

Analytic Tools Research Software Product Strategy CTO Coach 225

DevelopmentCorporate

JUNE 2, 2025

Meanwhile, for enterprises with deeper pockets, investing over $500K annually in user research has become a competitive advantage particularly in fast-moving industries like fintech, SaaS, or e-commerce. Leaders who recognize this are betting on research to drive differentiation in a crowded market.

Data Visualization 52

Data Visualization User Testing Research Software Reporting Tools 52

Intercom, Inc.

JULY 15, 2021

The whole essence of this, I was a part of the journey to lead with design-based differentiation, and that was a huge draw. Good design in enterprise is really about enabling any user to get their job done in a system or a set of products without any friction. Fergal: Cool. Customers are our north star.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Userpilot

MAY 30, 2025

WalkMe: Best enterprise product tour platform for employee training across desktop and web. WalkMe Enables smart, logic-based product walkthroughs across web and desktop with full user segmentation, personalized paths, and in-app guidance for enterprise environments. Starts at $174/month for 2,000 MAUs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Sachin Rekhi

APRIL 12, 2020

Hamilton narrowly defines a successful strategy as creating a route to persistent differential returns for your business. Traditional on-premise software, like SAP's ERP solution leveraged by many enterprises, is a classic business that benefits from switching costs.

Strategy 212

Strategy User Testing Technical Review Software Review 212

Userpilot

OCTOBER 27, 2021

WalkMe and Whatfix both market themselves to large companies with employee onboarding and training needs. At its core, WalkMe is an enterprise solution for employee onboarding. Instead, they lean more toward servicing large companies that want to reduce IT support tickets by training users to navigate their software more effectively.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

The Product Coalition

MARCH 7, 2023

Many companies expect product managers, designers and other roles to be able to deliver good user interviews, but the training is often by trial-and-error. I compiled this guide back when I was training product managers on my team to be able to run user interviews. User interviews can sometimes be a weird experience.

User Testing 157

User Testing Customer Feedback Customer Experience Data Visualization 157

The Product Guy

FEBRUARY 2, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. When he’s not doing product management, he trains for long distance cycling, and dreams of opening a tiki bar.

Analytic Tools 150

Analytic Tools Research Software CTO Coach Fractional CTO 150

The Product Guy

JANUARY 31, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. When he’s not doing product management, he trains for long distance cycling, and dreams of opening a tiki bar.

Analytic Tools 150

Analytic Tools Research Software Customer Experience User Testing 150

The Product Guy

MARCH 2, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. When he’s not doing product management, he trains for long distance cycling, and dreams of opening a tiki bar.

Analytic Tools 150

Analytic Tools Research Software CTO Coach Product Manager 150

Indicative

OCTOBER 8, 2020

While early innovation around big data took place within large enterprises and e-commerce companies, capabilities are now available to startups, small businesses, and mid-market companies across a range of industries to better understand customers, improve product performance, optimize marketing, and more. The Mobile Narrative.

Data Visualization 145

Data Visualization Analytic Tools Research Software User Testing 145

Userzoom

NOVEMBER 18, 2019

Over the last couple of years we’ve surveyed hundreds of people from some of the biggest companies in the world to discover the current UX landscape in enterprise organizations. The results, as featured in our 2019 State of UX in the Enterprise survey , are a revealing array of common challenges and trends.

User Testing 91

User Testing Product Research UX Data Visualization 91

Userpilot

SEPTEMBER 10, 2024

For instance, you could customize the in-app training for new features based on different customer use cases and jobs-to-be-done (JTBD). Country : Differentiates based on national needs and regulatory environments. Segment flows for various users with Userpilot. Create value-based segments with Userpilot.

Research Software 104

Research Software Marketing Data Visualization Customer Experience 104

Alchemer Mobile

JUNE 15, 2024

Right now, enterprise companies are thinking about how they can scale proven use cases with less technical knowledge to drive business goals. Most existing tools don’t connect the core capabilities that businesses need to drive enterprise goals and meet CX objectives. Improve product and services.

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100

Modus Create

NOVEMBER 15, 2024

To get the most out of AI, it must be tuned to or trained for your specific needs using your data. Do you have large enough datasets with relevant data to train your models to address the problem you aim to solve? At a minimum, enterprise-grade intelligent apps require a data scientist, AI/ML engineer, and MLOps engineer.

Research Software 40

Research Software Reporting Tools Data Visualization Technical Review 40

Userzoom

DECEMBER 11, 2019

This may even become a competitive differentiator. ” As evidenced in the UserZoom State of UX in the Enterprise 2019 report , the combined challenges of embedding research in the product lifecycle and the significant increase in demand for research means hiring some more researchers is not going to be the answer.

Data Visualization 92

Data Visualization User Testing Research Software UX 92

Userzoom

NOVEMBER 27, 2019

Make your research process the “product differentiator”. Our research and customer service practices generated praise from our instructors as a true differentiator in our market.”. Convince product teams by highlighting current user pain-points in your presentation, and whether these are being addressed in the product roadmap.

User Testing 92

User Testing Product Research Customer Feedback Research Software 92

Roy Madden

OCTOBER 19, 2021

Leo knows 5,000 diseases referenced in PubMed, NCBI, and MeSH so he can differentiate the disease names from a simple keyword. We save things to boards to train Leo,” explains Sienna. Sienna tracks regulatory changes related to Epilepsy and Scleroderma with this Leo Web Alert.

Research Software 116

Research Software Data Visualization Reporting Tools Analytic Tools 116

Userpilot

JULY 20, 2023

LiveAgent for enterprises who need a customized help desk platform that fits their needs. The pricing differentiation is based on the number of Monthly Active Users (MAUs) your company has. Enterprise. As well as unlimited team members, multiple apps, dedicated enterprise infrastructure, and so on. Enterprise plan.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Modus Create

JUNE 20, 2019

As an Atlassian Gold Solution Partner, Modus supports clients in all stages of the Atlassian lifecycle, from licensing, to enabling, to scaling, to training. When Atlassian acquired AgileCraft , it added another powerful tool for enterprise management. Learn more about we can do with Atlassian and talk to an expert on our partner page.

Reporting Tools 75

Reporting Tools Data Visualization Software Review Agile 75

Userpilot

AUGUST 14, 2024

It involves processes like market and customer research to understand customer needs, product differentiation and messaging , and marketing campaigns. Currently, Wes spends most of his time training teams around the globe, sharing his wealth of knowledge on creating and optimizing products to drive growth. Why does it matter?

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools Research Software 105

Reveal

SEPTEMBER 27, 2024

Benefits of Conversational Analytics for ISVs By embedding conversational analytics into your applications, software vendors can unlock significant advantages that not only enhance the user experience but also differentiate your software in a competitive market.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Feedback Software 59

Gainsight

AUGUST 19, 2020

Our customer success teams cover small, mid-market, and enterprise, with customer operations and customer support teams. We have enterprise customers like 3M and Costco too. Teams can dangerously get siloed by just focusing on training strategies and planning within the different channels. We have 32 people and counting. .

User Testing 98

User Testing Customer Experience Analytic Tools Product Research 98

Business of Software Conference

AUGUST 1, 2019

On joining Venture Capital firm Warburg Pincus in 1988 he built their IT Investment practice, which focussed heavily on Enterprise Software. Bill Janeway (Partner & Senior Advisor, Warburg Pincus) – The Rise & Fall Of Enterprise Software from Business of Software Conference. The Rise And Fall Of Enterprise Software”.

Reporting Tools 10

Reporting Tools Analytic Tools Enterprise Software Review 10

Intercom, Inc.

JANUARY 31, 2019

When you say, “We’re not going to do enterprise sales,” and then a massive company waves a massive number of potential dollars in your face, it’s easy to compromise when you haven’t written that out explicitly. We also have a great partnership with the sales enablement team as they look to gather feedback, build messages and train.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Roadmunk

AUGUST 10, 2017

And for a PM, differentiation becomes more critical. The data you focus on seems to be a key differentiator in SaaS product management. For customers more used to enterprise or custom-built software, they might expect one-off customizations or features they can heavily customize. Switching has become easier. Company: Zuora.

Research Software 73

Research Software Product Manager Product Management Data Visualization 73

Mironov Consulting

AUGUST 27, 2017

At enterprise software companies, there may be entire teams assigned long-term to a single customer. Will this be a “checkbox item” or strong differentiation for us and our customers? Product managers usually approach a customer problem differently from enterprise account teams. Both are emotionally correct.).

User Testing 78

User Testing Banking Reporting Tools B2B 78

Intercom, Inc.

JANUARY 11, 2023

At the enterprise level, the user is rarely the decision-maker. When trying to sell to enterprise, take into account all the potential users and stakeholders and create a multithread, go-to-market strategy that aligns with the whole business. It’s a different kind of practice and training. Francis: Absolutely.

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

Userzoom

MAY 3, 2018

The longer period of time and the changing context of the user differentiates this method from other tests like surveys or labs, which record behaviours based on one specific moment in time, within a single context. The person has to be fully committed to the project. NN/g refers to it as a “poor man’s field study.”

User Testing 84

User Testing Product Research Reporting Tools Research Software 84