Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. Define/research/deliver customer experience. This is how we did it. Responsibilities and skills word clouds.

Weak Development Team 107

Weak Development Team Feedback Software Research Software Development 107

UX Studio: Product Management

OCTOBER 2, 2023

It also granted us extensive expertise across various industries and niches, such as fintech, travel, education, healthcare, and more. These leave an exceptional first impression and differentiate our clients from competitors. While also placing a strong emphasis on UX research to guide our design decisions.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

The Product Guy

AUGUST 13, 2020

When I first researched about product management, I asked seasoned product managers how they started and they gave me very different kinds of answers. A lot of them worked in other positions before moving to product management, like engineers, analysts, marketers and project managers, and learned by taking on extra responsibilities.

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Product Management Product Manager Research Software Feedback Software 163

The Product Guy

APRIL 4, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Chief Product Officer, UVIC Ltd.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

The Product Guy

MAY 15, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Chief Product Officer, UVIC Ltd.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Usersnap

NOVEMBER 10, 2023

Our former product manager shared a bunch of Powerpoint templates with us and we loved the flexibility and versatility the tool provided. While it is a versatile tool for various presentation needs, it may not be the best fit for roadmap presentations. Consider you are presenting your product’s roadmap at your annual town hall.

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

Intercom, Inc.

NOVEMBER 5, 2020

Retail is constantly changing: from stalls to malls, the way we shop is always evolving in tandem with cultural, economic, and technological shifts. In his Black Friday: Abandoned Malls series , he traveled around the US to document “ dead malls ”, the name given to malls that have been vacated and neglected.

User Testing 206

User Testing Reporting Tools Customer Experience Travel 206

The Product Guy

MARCH 2, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Chief Product Officer, UVIC Ltd.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

The Product Coalition

JANUARY 3, 2020

The Hard Thing About Hard Things) At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. What do I mean by politics? Ben Horowitz?—?The

Feedback Software 81

Feedback Software Product Research Research Software Weak Development Team 81

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. In this role, I find market problems worth solving, guide the creation of solutions and take the solutions to market.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

The Product Guy

OCTOBER 9, 2018

We are rapidly approaching a company size where not all strategy can originate with the founder; we need to diversify markets, enter new markets, and have at least points-of-view on emerging markets and how we will address them. What systems/metrics/processes do we need to measure and track winning?

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Weak Development Team Product Strategy Strategy Development 130

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. In this role, I find market problems worth solving, guide the creation of solutions and take the solutions to market.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Mixpanel

JUNE 23, 2020

Simply put, one of the most important jobs of an experience researcher is to ask questions. It’s questions that help researchers understand the true nature of their problem—and whether or not their design presents a solution. Begin with research grounded in empathy and accountability.

B2B 52

B2B User Testing Research Software Product Research 52

Mixpanel

JUNE 23, 2020

Simply put, one of the most important jobs of an experience researcher is to ask questions. It’s questions that help researchers understand the true nature of their problem—and whether or not their design presents a solution. Begin with research grounded in empathy and accountability.

B2B 52

B2B User Testing Research Software Product Research 52

Ronke PM

APRIL 5, 2023

In bringing a product experience with actual customer value to the market, we must have individuals from all walks of life to foster creativity, breakthrough advancements, and imagination to meet our customers where they are. But, even more indispensably, the experience enables the story to travel easily.

Leadership 52

Leadership User Testing Product Management Product Manager 52

UX Studio

APRIL 10, 2018

Among Dubai magazines to this day, only they rely on influencer content, while in the app, users can contact influencers for advice, tips etc. At UX Studio , we mostly work in pairs: a designer and a researcher. This vast project had a tight schedule, so we worked in a bigger UX team: four designers and four researchers.

Magazine 67

Magazine Feedback Software Research Software User Testing 67

Mixpanel

SEPTEMBER 11, 2019

When you conduct any sort of research, you’ll typically draw on a combination of data and experience (yours and that of your peers). Leaning too heavily on personal experience and intuition leads to biased results, which is why academics in any field back their research with data and the established findings of their peers.

Data Visualization 95

Data Visualization User Testing Product Research Analytic Tools 95

Product Talk

DECEMBER 6, 2023

Opportunity solution trees help product teams chart the best path to their desired outcome. Opportunity solution trees help product teams chart the best path to their desired outcome. – Tweet This In this article, we’ll cover what an opportunity solution tree is, the benefits of using one, how to create one, and so much more.

Data Visualization 276

Data Visualization Product Research Analytic Tools Research Software 276

Intercom, Inc.

OCTOBER 3, 2019

? ?. On this week’s show, we catch up with email marketing strategist, Val Geisler, as she walks us through some practical emailing tips, her process for onboarding, and why she likens career progression to a spiral staircase. And then through that, I was asked to come work in-house in the marketing team at a software company.

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Onboarding KPIs Research Software Customer Experience Dashboard 143

Mixpanel

SEPTEMBER 11, 2019

When you conduct any sort of research, you’ll typically draw on a combination of data and experience (yours and that of your peers). Leaning too heavily on personal experience and intuition leads to biased results, which is why academics in any field back their research with data and the established findings of their peers.

Data Visualization 40

Data Visualization User Testing Product Research Analytic Tools 40

Business of Software Conference

OCTOBER 11, 2023

For example: a statement such as “Our company makes a cheap product with few features and great support” Pair with opposites and identify choices that companies make Act like a lawyer: make a great case for the opposition Extract choices: refine these choices into intelligent decisions that could have been made Identify attributes — there are no strengths (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Intercom, Inc.

NOVEMBER 25, 2019

” Unique activities : Find the differentiators that make sense for you. So for example, you know I run a Product team, we also have LB who runs our Sales team and Shane who runs our Marketing team. It’s also fair to say that the likes of Uber, or WeWork, or Airbnb, they’re not just defined by their app.

Product Strategy 187

Product Strategy Strategy Research Software User Testing 187

UX Studio

FEBRUARY 15, 2024

The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. Should we do research? What type of research should we do? I also support our sales team.

Research Software 63

Research Software Analytic Tools Transportation Feedback Software 63

freshtrax

SEPTEMBER 24, 2019

As more and more consumers turn to their smartphones rather than their computers—be it for shopping, for gaming, or any other number of services—businesses need to understand the impact of their mobile marketing. With nearly 20 years of experience in marketing and management, he serves as Adjust’s Japan country manager.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Business of Software Conference

JULY 7, 2021

In this guest post Paul Kenny (founder of Ocean Learning and long time BoS participant and speaker) argues that software and SaaS “proven sales playbooks” are BS. Our CRM system can prompt the team to make the optimum number of calls, to follow up efficiently and to be better at predicting call or demo outcomes.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Intercom, Inc.

NOVEMBER 30, 2022

If you are a B2B SaaS company, 2021 saw your valuation increase massively, which probably saw your bank balance increase, and the exact same was true for your current customers. But amidst the content marketing, the advice was there: get back to reality. If their value isn’t differentiated (i.e.

Engineering 151

Engineering Research Software Onboarding KPIs Customer Experience 151

UX Studio

JANUARY 17, 2024

Her focus spans various areas, including product-led growth, UX design, user research, leadership, hiring, and scaling businesses. When the input from the business is coming to you start thinking about hypotheses first, not the solution. This is the main mental model shift because as designers, we start thinking about solution.

User Testing 75

User Testing Research Software Customer Experience Product Research 75

Imaginary Cloud - Design

JANUARY 14, 2021

It goes from the stories we used to listen to as kids to the regular ones of our daily lives either in marketing, Saturday night dinners with friends, or even our work environment. The 21st century is a century highly characterized by information and technological advancements. Stay tuned!

Customer Experience 76

Customer Experience User Experience User Testing Research Software 76

Business of Software Conference

AUGUST 30, 2019

When marketing a product, it’s common for founders to focus on the product itself. Claire Suellentrop (Founder/CMO, Userlist.io) – Get Out Of The Echo Chamber: How To Use JTBD To Perfect Your Product’s Messaging from Business of Software Conference. Claire Suellentrop, Founder/CMO, Userlist.io. Look at our cool features!

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

Pragmatic Marketing

MAY 4, 2020

Adopting video platforms like Zoom, working from home, canceling in-person conferences, halting travel—these steps are literally reshaping the world. A strategic customer may be the one that spends the most money with you, is growing faster than the market or is doing something innovative with your product or technology.

Analytic Tools 91

Analytic Tools Data Visualization Research Software Customer Experience 91

Andrew Chen

JUNE 25, 2019

I’ve had folks over to 1455 Market St, the headquarters of Uber, and I’ve reciprocated with visits to the Airbnb offices too. Importantly, both companies are tremendous growth stories, and have needed to grow both demand but especially supply in all of their markets globally. Tactic #1: Nail the value prop on your site/app.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

The Product Coalition

MARCH 23, 2018

But arguably, it was also something worth doing as it allowed for young professionals to learn from those who have traveled down the road on which they were first riding. To do so is to ignore psychographics completely, as well as overall differentiations within this group. If so, does she appreciate that technology evolves?

Technical Review 60

Technical Review Reporting Tools Research Software Product Research 60

Andrew Chen

JUNE 25, 2019

I’ve had folks over to 1455 Market St, the headquarters of Uber, and I’ve reciprocated with visits to the Airbnb offices too. Importantly, both companies are tremendous growth stories, and have needed to grow both demand but especially supply in all of their markets globally. Tactic #1: Nail the value prop on your site/app.

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

The Product Coalition

MARCH 11, 2018

THE PROCESS RESEARCH?—?Problem Naturalistic Observations: The second set of research activities includes observation of the app being used by users in their natural environment. The results of the observations were as follows: Users are finding difficulties in accessing the rides booked inside the app.

User Testing 68

User Testing Product Research Research Software Customer Experience 68

Userpilot

JULY 6, 2023

You know there’s no one-size-fits-all solution. So you need to find the tool that works for your unique goals and needs. Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data. What is SurveyMonkey?

Data Visualization 91

Data Visualization Embedded Analytics Analytic Tools Feedback Software 91

Pragmatic Marketing

MAY 4, 2020

Adopting video platforms like Zoom, working from home, canceling in-person conferences, halting travel—these steps are literally reshaping the world. A strategic customer may be the one that spends the most money with you, is growing faster than the market or is doing something innovative with your product or technology.

Analytic Tools 18

Analytic Tools Data Visualization Research Software Webinar 18

Business of Software Conference

OCTOBER 23, 2019

Bruce McCarthy (Founder, Product Culture) – Prioritization: Saying No To Good Ideas from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Should we go for an adjacent market? Upcoming Events. BoS Europe 2020 BoS USA 2020.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Research Software 61