Intercom, Inc.

JUNE 19, 2018

The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app. In a recent survey of customer support leaders, Aircall, an internet phone system specifically built for online call centers, found that controlling costs was the No.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Roman Pichler

JANUARY 8, 2019

A digital product is commonly redeveloped for two reasons: It has accumulated too much technical debt or its technologies are outdated, but the product is still needed—be it to generate revenue, support other revenue-generating products, or automate business processes and increase productivity.

Product Research 216

Product Research Customer Experience User Testing Analytic Tools 216

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 98

ChatGPT Data Visualization Onboarding KPIs Research Software 98

Nulab

SEPTEMBER 22, 2021

Competitive positioning is a way to assess the market, suss out your competition, and work out whether your offering is a viable means of making money. Research part 1: Qualitative research for competitive positioning. Any good positioning strategy begins with plenty of research. Let’s get started!

Positioning 69

Positioning User Testing Reporting Tools Data Visualization 69

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

OCTOBER 25, 2022

Strategic Product Management Activities and Tips. Product managers conduct primary and secondary market and customer research to find the target market and identify opportunities that existing products don’t satisfy. Market research, differentiation, and positioning are necessary to prepare for the product launch.

Product Research 95

Product Research User Testing Customer Feedback Research Software 95

Userpilot

JANUARY 31, 2023

In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job. Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). Let’s dive straight into it!

Customer Experience 94

Customer Experience Analytic Tools User Testing Customer Feedback 94

UX Studio: Product Management

NOVEMBER 9, 2017

Want to do UX research for a product without enough time or knowledge? Proper research does not go quickly, or can it? This article will show the ideal way to do UX research , and will introduce the cost benefit, low-budget version too. Making decisions based on research results ensures getting decent ones. Validation.

Product Research 94

Product Research Research Software User Testing Feedback Software 94

Userpilot

SEPTEMBER 14, 2022

In this article, we included the best tips and advice for product marketing managers (PMMs) on how to launch a product, along with various tips that can help your process go smoothly. Product marketing is responsible for market research, product development, branding, advertising, and pricing. Market Research.

Product Research 92

Product Research Feedback Software Research Software Product Marketing 92

Intercom, Inc.

MARCH 10, 2021

Many individual contributors (such as researchers, visual designers, content strategists, data scientists) who work horizontally across teams can be viewed as an infinite resource. Here are some useful tips to monitor your workload and guard against workplace burnout. Practice the art of the “positive no”. statement.”

Strategy 245

Strategy User Testing Product Research Research Software 245

Userpilot

SEPTEMBER 30, 2022

15+ strategies to offer seamless digital customer experiences and drive retention for your SaaS. Digital customer experience references the part of the journey that’s experienced virtually in digital channels, such as mobile app experiences, website browsing, social media interactions, etc. What is digital customer experience?

Customer Experience 90

Customer Experience User Testing Data Visualization Feedback Software 90

The Product Coalition

MARCH 7, 2023

When I decide ahead of time what the goal of my research is, I clarify the most important insight I need to gather, as I’m usually trying to learn many things in any given interview. I was once interviewing users to understand why they were using our sports betting app, and a college-aged user told me it was cool.

User Testing 123

User Testing Customer Feedback Customer Experience Data Visualization 123

Pragmatic Marketing

NOVEMBER 21, 2018

In last week’s webinar with Pragmatic Marketing , Centercode CEO Luke Freiler shared Beta Testing tips for product managers so they can, even with limited time and resources, leverage turnkey Customer Validation assets. According to Pragmatic Marketing’s research, Product teams spend 73% of their time on tactical activities.

User Testing 70

User Testing Product Research Customer Experience Data Visualization 70

Usersnap

NOVEMBER 10, 2023

Our former product manager shared a bunch of Powerpoint templates with us and we loved the flexibility and versatility the tool provided. While it is a versatile tool for various presentation needs, it may not be the best fit for roadmap presentations. Consider you are presenting your product’s roadmap at your annual town hall.

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

Usersnap

JULY 26, 2023

Salesflare: Easy-To-Use CRM solution for streamlined customer interactions 2. As the digital landscape becomes increasingly crowded, a customer-centric approach helps businesses differentiate themselves, stay relevant, and remain competitive. Key strategies and learnings from the top companies 5 best customer-centricity examples 1.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Product Management University

JANUARY 3, 2023

A good sales demo creates that critical moment of differentiation that makes your product the obvious choice in a sea of competitors. Research Your Target Customer. Before you write your sales demo script, do some research. Know WHY they would invest time, money, and people to adopt a solution like yours. Ask Questions.

Demo 130

Demo B2B User Friction Customer Experience 130

UX Studio: Product Management

JANUARY 29, 2020

MagicBricks is the go-to platform to buy, sell and rent property in India. Every day, hundreds of thousands of people browse their website, mobile app and mobile site to find their dream home, an office for their business, or to sell or rent out their property. A UX research-only project.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

Product Talk

SEPTEMBER 20, 2023

The opportunity solution tree helps visualize all the work that goes into continuous discovery. And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them.

Data Visualization 252

Data Visualization Analytic Tools Research Software Product Research 252

Product Innovation Educators

JULY 19, 2021

The study researches the factors that differentiate successful product teams from the rest of the pack. Companies of all shapes and sizes from around the world participate in our research. For this study: 49% of survey respondents work in the technology industry. Surprisingly, respondents were very upbeat and positive.

Product Research 105

Product Research Research Software Product Management Product Manager 105

Centercode

AUGUST 27, 2019

In our interview with Jennifer Bonine , CEO of PinkLion.ai (formerly VP of Global Delivery and Solution at Tap|QA), she illuminates the evolving role of test and beta managers. In particular, she focuses on the lost art of communication and its importance to surviving tectonic shifts in software development and testing.

Artificial Inteligence 49

Artificial Inteligence Research Software User Testing Technical Review 49

Gainsight

JUNE 11, 2021

The results are increased engagement, increased productivity, and better solutions. Major Takeaways: You can’t help others if you’re not in a position to help yourself. Nils shares what this word is and how, if you use it, will put you in a tremendous position of authority. This session was led by Violaine Yziquel, Sr.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Modus Create

MARCH 18, 2020

Back in 1995, Gartner analyst Jackie Fenn proposed a standard model for emerging technologies. The Gartner Hype Cycle for Emerging Technologies is now an institution in tech, with oceans of money flowing across industries, according to the Gartner annual report. part of the hype is coming back as the technology gets traction.

Artificial Inteligence 75

Artificial Inteligence Analytic Tools Reporting Tools Research Software 75

The Product Guy

JUNE 15, 2017

Research initiatives (e.g., what problems about your users or business you’ve identified recently and their impact, what solutions might be viable, what you plan to learn about soon). Intro / purpose of the meeting (state a goal of sharing information and identifying better solutions). recap the last release, usage data).

User Testing 117

User Testing Feedback Software Customer Feedback Research Software 117

UX Studio: Product Management

MARCH 19, 2021

As a group of researchers at uxstudio we tend to seek new methods and ideas that we can share with each other and use to improve our work. To help with that, we came up with “the researchers’ point of view” and put the challenges and our recommendations on the product life cycle. Why do we use product stages? Development.

Product Research 109

Product Research User Testing Development Customer Experience 109

UX Studio

SEPTEMBER 6, 2023

Not long ago, we noticed an interesting trend: even businesses that had nothing to do with the usual tech sector were seeking UX studio’s help to improve their websites and apps. Even big B2B players (Business-to-Business) were interested in UX research. We had to think differently when doing research with B2B customers.

User Testing 59

User Testing Customer Feedback Research Software B2B 59

PMLesson's Ace the PM Interview

APRIL 25, 2022

They look at listening trends at both the platform level and the individual user level. Over my career, I've done my best to shape my engineering skills to be able to one day work directly in autonomous vehicle technology. The Nook failed to: Focus on differentiation in the space. Be aggressive with marketing.

Product Marketing 52

Product Marketing Marketing Research Software User Testing 52

Intercom, Inc.

OCTOBER 3, 2019

? ?. On this week’s show, we catch up with email marketing strategist, Val Geisler, as she walks us through some practical emailing tips, her process for onboarding, and why she likens career progression to a spiral staircase. By the end of that week, I had replaced my salary and position that was my full-time job. Short on time?

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

The Product Coalition

SEPTEMBER 2, 2019

And Google Wave is a universal communication platform that appeared in 2010 and was closed in 2012, as nobody could understand what it was or how to use it. It’s obvious that these tools were developed with little or no customer participation. And the interview is exactly the tool that will help you with that. On the contrary?—?it

User Testing 60

User Testing Customer Feedback Product Research Customer Experience 60

Userpilot

JANUARY 16, 2024

How do you go about onboarding clients to drive your SaaS success? To further improve your onboarding process, collect user feedback via in-app surveys and interviews. Book the demo to find out how Userpilot can help you design outstanding onboarding experiences for your SaaS! What is new client onboarding?

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software User Testing 85

nulab

MAY 10, 2019

Differentiation. Leading on a differentiation strategy is tricky because you need to supply a product or service that no one else offers. This means you’ll need to dedicate a lot of time and effort to innovation, research, and product patenting or trademarking. Differentiation leadership examples include Dyson and Apple.

Research Software 47

Research Software Differentiation Airlines Outbound 47

Mixpanel

SEPTEMBER 11, 2019

When you conduct any sort of research, you’ll typically draw on a combination of data and experience (yours and that of your peers). Leaning too heavily on personal experience and intuition leads to biased results, which is why academics in any field back their research with data and the established findings of their peers.

Data Visualization 95

Data Visualization User Testing Product Research Analytic Tools 95

ProductPlan

MARCH 17, 2020

Common outbound effort activities include: Competitive differentiation. Market research. Positioning. Doing so can close you off from using curiosity to position efforts in an opportunistic way. Tips for Creating Space for Strategic Thinking. Common inbound effort activities include: Setting the vision.

Outbound 80

Outbound Product Management Product Manager Inbound 80

Userpilot

MARCH 12, 2024

It involves all the elements that allow users to move through an app or web page, guiding them from point A to point B. That said, let’s look at the concept of navigation UX, explore the different types of navigation patterns, and implement some tips for enhancing navigation UX and improving product engagement.

Customer Experience 103

Customer Experience Research Software User Experience UX 103

PMLesson's Ace the PM Interview

APRIL 18, 2020

As a follow-up on our recent post about our three essential remote working tools , we would like to share some tips on how to build a remote work culture from the ground-up for those product managers who found themselves in a situation where working from home is not an option anymore but a must. Never write “got a sec?”

Research Software 52

Research Software Product Management Product Manager Customer Experience 52

Mixpanel

SEPTEMBER 11, 2019

When you conduct any sort of research, you’ll typically draw on a combination of data and experience (yours and that of your peers). Leaning too heavily on personal experience and intuition leads to biased results, which is why academics in any field back their research with data and the established findings of their peers.

Data Visualization 40

Data Visualization User Testing Product Research Analytic Tools 40

The Product Coalition

JANUARY 12, 2022

Innovation & technology: B est-of-breed is the way to outperform competitors. In other words, technology is the backbone of innovation. Big players such as Microsoft, Google, Facebook etc eventually built/copied similar solutions quickly. Slack has a strong presence in the startups’ ecosystem as a single collaboration app.

Research Software 159

Research Software Technical Review Strategy Product Research 159

Userpilot

AUGUST 3, 2022

A good messaging strategy should have a clear goal, differentiate your brand from the competition, provide personalized messages for a specific audience, and tell the brand story at each stage of the customer journey. The positioning strategy highlights your brand’s favorable position compared to the competition in concrete terms.

Research Software 98

Research Software Feedback Software Messaging Reporting Tools 98