Mind the Product

OCTOBER 24, 2019

Strategic decisions include delineating the product vision, value proposition, product differentiators, and product roadmap. Recently I ran a product planning workshop where we needed to decide which experiments to focus on to affect our conversion metrics. We reviewed and analyzed each option. A culture of trust develops.

Weak Development Team 127

Weak Development Team Customer Experience Workshop User Testing 127

ProductPlan

JUNE 5, 2020

Now, we’ve evaluated top picks based on course content, reviews, communities/groups around the certifications, and industry recognition. The Product Leader Certificate requires a little more PM experience and demands competence in DevOps, data analytics, and hard technical skills. We’ve scoured the certification landscape.

Certifications 114

Certifications Customer Experience Artificial Inteligence Product Manager 114

Dear Strategy

OCTOBER 15, 2018

Dear Strategy: “What are the strategies that a Tech Product Manager can use to predict competitive movements, innovations, and/or changes in business strategy?”. . With that said, what makes this question a little bit different is that the subject here has specifically to do with the technology space. Let’s take a look at an example….

Technical Review 53

Technical Review Technology Strategy User Testing 53

Imaginary Cloud - Design

AUGUST 19, 2021

Due to many years of experience, our expert designers developed a unique and distinct method - our Product Design Process - a user-centered process for digital products that follows a multidisciplinary approach. The main goal is to leverage the knowledge and skills of existing players while assuring feature/design differentiation.

User Testing 110

User Testing Research Software Product Research Customer Experience 110

Userpilot

AUGUST 26, 2021

SaaS product management is different from product management for on-premise software because it's much easier for customers to switch products due to the subscription-based pricing model. It sits at the intersection of UX, tech, and design. And for a PM, differentiation becomes more critical. Workshops with stakeholders.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

UX Studio

SEPTEMBER 20, 2018

Kickoff workshops. The kick-off process started with a bunch of workshops involving Xeropan’s CEO, developers, and marketing and language experts to find out more about the industry, the company and their customers. Kickoff workshop with the Xeropan team. We started digging. We also checked the analytics data. The problem.

Research Software 96

Research Software Analytic Tools Feedback Software UX 96

Intercom, Inc.

SEPTEMBER 23, 2021

And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service. ” “You can have the greatest technology, but I’ve got news for you. Are you ready?

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

freshtrax

SEPTEMBER 24, 2019

We also host regular workshops and events – keeping clients informed, up to date, and educated about what’s going on in the mobile marketing industry. It’s the competitive differentiator for Japanese apps who want to enter the market both domestically and abroad. This remains a key priority. Integration is key.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Intercom, Inc.

FEBRUARY 17, 2022

Mojo, he says, can be a valuable differentiator in your marketing, and that, in this day and age, is something very much worth fighting for. But really talk to people about voice as a differentiator, as an opportunity for this brand to stand out. Somebody asked him during the workshop the same question. He’s great.

Marketing 209

Marketing B2B Branding Data Visualization 209

The Product Coalition

SEPTEMBER 3, 2019

5/5 Prioritisation Matrix - Assessing the value of the ideas, we plotted against axis such as impact to user vs technical feasibility. We also looked at long term business impact vs short term business impact to see if our quick wins and differentiating solutions rang true. UT is not UAT! UT is validating the solution.

User Testing 60

User Testing UX Product Research Data Visualization 60

ProductPlan

JULY 10, 2020

Fragmented technology investments. One potentially significant and unintended outcome of silos, especially for software companies, is an uncoordinated suite of customer-facing technology platforms. One surefire way to get on the same page is to conduct a cross-functional Journey Mapping Workshop.

Customer Experience 71

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 71

Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See  Clients own the IP and provide much of the technical direction.   A glance at a tech company’s website immediately tells me which kind they are.  

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Dear Strategy

JUNE 15, 2020

With more and more technologies being incorporated into just about every product we own, is this the new norm that we should be expecting from our previously long-life products? When I was a young child, I really thought that someday technology would make all of our lives a whole lot easier. And it can all be very scary at times.

Technical Review 52

Technical Review Systems Review Differentiation Technology 52

UX Planet

SEPTEMBER 11, 2024

It captures the critical elements of the user experience and articulates the “winning idea” by focusing on the experience and downplaying the technology required to build it. So I volunteered to help lead an in-person 2-day workshop to develop a risk management strategy, and it was a smashing success! walking, yoga, etc.)

Research Software 52

Research Software Feedback Software Analytic Tools Data Visualization 52

Arpit Rai

MAY 31, 2020

You would then review this plan at the end of 30 days, then 60 days and then 90 days to ensure you’re on track. you have a list of documents you can go through to understand the product better, you’ve been enrolled into a formal training workshop (if the company has one), you’ve been assigned an onboarding buddy to help you out etc.

Onboarding KPIs 72

Onboarding KPIs Product Manager Product Management Customer Feedback 72

UX Studio: Product Management

JANUARY 29, 2020

Additionally, the CTO gave us information on the technical limitations. We also did our own competitor analysis , identifying differentiating features and services. Last but not least, before going to India, we let a couple of our designers at UX Studio review the platform and share their thoughts with us.

User Testing 75

User Testing Product Research Research Software Customer Experience 75

UX Studio: Product Management

MARCH 31, 2019

What differentiates San Francisco UX/UI agencies form the rest (if anything). Everyone in the tech industry knows this open secret. People living in the city have many good job opportunities in the tech sector, and this drives their salaries up. Tech hubs versus a global design talent pool.

UX 65

UX User Testing Technical Review Development Team Review 65

Mironov Consulting

MARCH 9, 2024

One technique that I teach in my product courses/workshops is something I call “count the digits.”    (And we’ll be speaking the language of money , not technical processes.) ” Metric : “Our team’s key OKR is reducing total clock time for successful installs by semi-technical users. 

User Testing 59

User Testing Customer Experience Reporting Tools Technical Review 59

UX Studio

JUNE 30, 2023

USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area. California is the home of technology and innovation. How Does Studio 22 Work With Clients?

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Amplitude

DECEMBER 6, 2020

If all users of your audience were exactly alike, your customer lifecycle and tech stack would be simple: . Conversion is where potential customers differentiate your solutions from your competitors’—and this is where you can influence their decision. Within conversion , differentiating your product from your competitors is key.

Customer Experience 59

Customer Experience Analytic Tools User Testing User Friction 59

Arpit Rai

MAY 31, 2020

You would then review this plan at the end of 30 days, then 60 days and then 90 days to ensure you’re on track. you have a list of documents you can go through to understand the product better, you’ve been enrolled into a formal training workshop (if the company has one), you’ve been assigned an onboarding buddy to help you out etc.

Onboarding KPIs 52

Onboarding KPIs Product Manager Product Management Customer Feedback 52

PMLesson's Ace the PM Interview

MARCH 20, 2021

Khan Academy Computer Science Linear Algebra Differential Equations Multivariable Calculus Learn the Necessary Skills Photo by Branko Stancevic / Unsplash What skills do aspiring data scientists need to bring to the table to get the job offer?

Data Visualization 64

Data Visualization Artificial Inteligence Reporting Tools Analytic Tools 64

Business of Software Conference

MAY 29, 2019

We’ve got the technology to support different ways of working. Which probably isn’t uncommon in technology companies. So there’s a lot that we can do in meetings to make a difference and say we can take inspiration from workshops. I’ve written a book – “A Pocket Guide To Effective Workshops”.

Weak Development Team 45

Weak Development Team Workshop User Testing Research Software 45

UX Studio

FEBRUARY 15, 2024

They can create really nice looking screens that are user friendly […] But if you’re building on top of that some business knowledge, and you’re able to think with the head of business stakeholders, that’s a way to differentiate yourself.” And also stay closely connected with UX and technology trends.

Research Software 63

Research Software Analytic Tools Transportation Feedback Software 63

Gainsight

JULY 7, 2021

As we kept a close eye on the industry, one large tech event after another was announcing its cancellation or postponement. We were lucky to continue our partnership with Simply Better Events , an award-winning, creative engagement agency, and ETS , a world-class A/V technology services team. Soon enough, we accepted the inevitable.

Feedback Software 45

Feedback Software Customer Experience User Testing Events 45

Mind the Product

APRIL 6, 2020

Eighteen months ago travel tech company Almundo started to refine its processes to become a product-driven company. Will you follow Porter’s path for differentiation or cost leadership? Defining the North Star: A Full-day Workshop. We start the workshop morning with the leadership team sharing business context and direction.

Product Strategy 167

Product Strategy Strategy Feedback Software Customer Experience 167

Intercom, Inc.

MARCH 12, 2020

What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music. But the way we go about it has changed in the form of the technology that is being used today to drive a better experience and to help companies create a better experience.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

The Product HQ

FEBRUARY 1, 2023

That is where we differentiate between a consulting firm and product partner. How do you differentiate project management vs. product management work at MetaLab? I look to searching, reviewing, signing for, and living in a rented apartment/condo a HUGE opportunity. is it differentiated or competitive in the market?

User Testing 52

User Testing Product Research Technical Review Customer Feedback 52

The Product HQ

NOVEMBER 20, 2023

That is where we differentiate between a consulting firm and product partner. How do you differentiate project management vs. product management work at MetaLab? I look to searching, reviewing, signing for, and living in a rented apartment/condo a HUGE opportunity. is it differentiated or competitive in the market?

User Testing 52

User Testing Product Research Technical Review Customer Feedback 52

Dear Strategy

SEPTEMBER 10, 2018

All, in all, it’s a fairly short read, but the general idea is that, in today’s fast-paced, high-tech environment, planning more than 3 to 6 months out is more or less a fruitless effort. It is evolving, just as it should be, right along with the latest tools, technologies, and products that we now have at our disposal.

Data Visualization 53

Data Visualization Strategy Technical Review Analytic Tools 53

UX Planet

MARCH 9, 2025

Context & Problem Statement Market Gap: Enterprises waste 40% of IT budgets on mismatched solutions due to fragmented procurement processes (Gartner, 2024). Users face decision fatigue when navigating siloed service catalogs and lack the tools to align technical specs with financial constraints.

Research Software 70

Research Software Feedback Software Data Visualization Customer Experience 70

Product Talk

MARCH 14, 2018

More often than not they’d have to reschedule or cancel at the last minute due to conflicts. It’s a one-hour session in which the first 30 minutes are about how to do observational research and the last 30 is a workshop on how to use the opportunity tree to get the most out of your discovery. I’m so proud of this team.

Product Research 251

Product Research User Testing Customer Experience Research Software 251