Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. Download The Ultimate Modern Support Tech Stack guide. Let’s dive in.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

ProductPlan

JUNE 18, 2021

But if there’s one part of product management that needs IMPACT more than anywhere else, it’s roadmapping. Roadmaps set the tone for the coming months and years. These items snap up spots on the roadmap that would be better filled with innovative, value-added customer benefits and revenue-goosing enhancements.

Roadmap 59

Roadmap User Testing Customer Feedback Vision 59

Alchemer Mobile

DECEMBER 31, 2020

Here are our top-read articles, most-watched videos, and highly-downloaded guides from the past year. Revive Your Product Roadmap. And your product roadmap is likely bearing the load. If you think your product roadmap is running on fumes, let’s end that today. However, I’ll let our data speak for itself.

Data Visualization 147

Data Visualization Marketing User Testing Feedback Software 147

ProductPlan

SEPTEMBER 30, 2021

They know the importance of a prioritization strategy and seek out opportunities to improve upon it. We can then choose a few items worthy of making the product roadmap rise to the top. The Downsides of Prioritization Frameworks. These frameworks aim to maximize windows of opportunity and optimize product development.

Strategy 52

Strategy User Testing Product Research Customer Experience 52

Agile Velocity

MAY 3, 2024

Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution. To learn more transformation pitfalls and how to avoid them, download our free white paper, 8 Common Pitfalls of An Agile Transformation.

Agile 59

Agile Data Visualization Feedback Software Reporting Tools 59

Dear Strategy

OCTOBER 6, 2021

On this episode of Dear Strategy, we talk about the difference between a product strategy and a go-to-market plan, and why it’s important to have both of these key planning tools working together in harmony. That’s really all a strategy is – an overarching plan that provides context and meaning to a set of actions.

Differentiation 52

Differentiation Product Strategy Strategy Marketing 52

ProductPlan

APRIL 1, 2020

Users don’t want to download and install updates regularly, plus there’s often no guarantee users will even bother at all with the latest version. So how do product roadmaps help ensure this remains the case? Product Roadmaps for Computer Software Product Managers. Don’t treat your product roadmap like a project management tool.

Feedback Software 59

Feedback Software Reporting Tools Roadmap Data Visualization 59

Roman Pichler

MARCH 12, 2024

But this taught me an important lesson: There is no point in worrying about the product details if a sound product strategy is missing. As helpful as a product strategy is, it’s not enough. To ensure that the right technologies are applied, you’ll benefit from using a technology strategy.

Research Software 280

Research Software Technology Strategy Artificial Inteligence 280

Alchemer Mobile

DECEMBER 12, 2018

Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements, and myriad other activities, the list of “to-do’s” for mobile PMs can seem overwhelming. The job of a mobile product manager is one of the most complex at any company.

Framework 124

Framework Download Messaging Roadmap 124

Product Innovation Educators

JULY 3, 2023

With us is David Rogers, an expert on digital transformation, a member of the faculty at Columbia Business School, and the author of five books, including The Digital Transformation Roadmap. ” [10:51] Tell us about your framework for digital transformation. Click here to download the Action Guide.

Artificial Inteligence 107

Artificial Inteligence Leadership User Testing Feedback Software 107

Product Innovation Educators

JANUARY 4, 2021

Insights on roadmaps, metrics, OKRs, and more for product managers. Chief Product Officers (CPOs) have many responsibilities, such as mentoring product managers, defining product strategy, leveraging cross-functional resources, developing products to meet an expected schedule, and more. 5:42] How do you use roadmaps?

Feedback Software 101

Feedback Software Data Visualization Customer Feedback Customer Experience 101

Userpilot

MAY 17, 2022

We’ll cover some strategies that will drive product stickiness through continuous improvement based on user feedback. You spend a bunch of time and resources building frameworks, planning roadmaps , designing the new feature, marketing the improvement everywhere – and then the customers hate it. Add new features.

Feedback Software 98

Feedback Software User Testing Product Research Customer Feedback 98

Dear Strategy

AUGUST 20, 2018

Dear Strategy: “How do you know the difference between a poor strategy and a failure in execution?”. . Every strategy should be based around some set of objectives. Because, as obvious as it may sound, the place where most strategies actually seem to fall short is in not existing at all. Dear Strategy: Episode 057. ###.

Strategy 40

Strategy Blog Download Framework 40

The Product Coalition

OCTOBER 27, 2020

TL; DR: The Cargo Cult Agile Checklist for Download You want to know the state of agility in your organization? Here we go: Download the checklist, distribute it generously among your colleagues, and run a quick poll. like all other agile frameworks?—?isn’t 2020 marks the 25th anniversary of the introduction of Scrum.)

Agile 98

Agile Fractional CTO User Testing Reporting Tools 98

The Product Coalition

FEBRUARY 22, 2021

TL; DR: Product Discovery Anti-Patterns Scrum has proven to be an effective product delivery framework for all sorts of products. The wave of agile transition projects, particularly in large, established organizations over recent years, has provided those frameworks with a tremendous tailwind. just to name a few. Think of “MVP.”)

Product Research 97

Product Research User Testing Customer Experience Reporting Tools 97

ProductPlan

JUNE 8, 2021

After reading a blog or a book or attending a conference or talk on product management, I’m always excited to try out the new processes and frameworks I’ve learned about. Strategy/Strategic Alignment—It should include a definition of value that the product is trying to deliver and what success looks like.

Product Research 97

Product Research User Testing Research Software Feedback Software 97

Gainsight

DECEMBER 27, 2019

The frameworks and processes in this article will help you build a solid foundation for your in-app engagement strategy. Is Customer Feedback Really Making It to Your Product Roadmap? 6 Strategies to Improve User Onboarding. Download three podcast episodes at the beginning of every week.

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97

Intercom, Inc.

MARCH 16, 2021

The typical support “strategy” is to let common issues roll in for your support team to address. With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Alchemer Mobile

MAY 7, 2020

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Airship is a modern product flagging framework that gives the right people total control over what your customers see and experience – without deploying code.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Daniel Elizalde IoT Blog

APRIL 10, 2016

In this ProductTank San Francisco talk, I describe the complexities of managing an Internet of Things (IoT) product, and walk you through my IoT Decision Framework. The IoT Decision Framework provides a structured way to organize your product strategy, identify gaps, and build your IoT roadmap.

Product Management 67

Product Management Product Manager Download Framework 67

Product Innovation Educators

NOVEMBER 21, 2022

He’s the co-creator of the Orbit Model, host of the Developer Love podcast, and author of the Brand Strategy Canvas. In this framework, there are three types of communities: product, practice, and play. We don’t really do NDAs when we’re talking about features or roadmaps. Click here to download the Action Guide.

Onboarding KPIs 84

Onboarding KPIs Customer Feedback Feedback Software Product Research 84

Mind the Product

FEBRUARY 16, 2017

It’s much harder to put together a strategy you can return to time and again. Evernote is famous for doing this to particularly brilliant effect: Users re-download the app every time they switch devices , producing a “smile” effect as they’re reactivated. You Need a Strategy Organized by Behavioral Persona.

Analytic Tools 122

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 122

Folding Burritos

FEBRUARY 22, 2016

Yet, I wanted to dig deeper into this issue by focusing on: The reasons why a Solution-first culture makes your life harder; A “framework” to drive stakeholders to think in terms of Problems. The result is that the collective understanding of the product vision gets ever fuzzier and the strategy gets increasingly harder to define.

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

Radical Product

JUNE 25, 2020

The Radical Product Thinking framework for culture My goal in this article is to give you a framework to transform the amorphous concept of culture into something systematic and actionable. Create a plan and share a roadmap for reducing the time spent in this quadrant. How do you use this framework?

Data Visualization 52

Data Visualization Technical Review User Testing User Friction 52

Gainsight

SEPTEMBER 1, 2021

For product leaders and managers, now’s the perfect chance to embrace product growth, and tap into its benefits, as the strategy reshapes the industry. Product growth is a SaaS strategy where you use your product to attract more users, drive higher engagement, and retain more customers. Ready to start riding the product growth wave?

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

ProductPlan

NOVEMBER 9, 2020

During our “Supercharge Your Product Roadmap with Customer Feedback” webinar , Brian Tran , Director of Product Management at UserTesting, urged product managers to figure out why customers/users are less forthcoming with feedback. They already bought your product or downloaded it, or saw your ads. Create an incentive.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

ProductPlan

JUNE 21, 2021

Too many frameworks, too little direction. But while there are many frameworks for prioritizing requirements ( here are 37 of them ), there’s a little less direction when it comes to the rest of our professional lives. It also illustrates precisely how simple this framework is. Roadmapping. That’s where IMPACT comes in.

User Testing 45

User Testing Product Research Framework Customer Experience 45

PMLesson's Ace the PM Interview

FEBRUARY 7, 2022

That means you have to download the app or sign up for the product! You'll find that some companies may rely heavily on particular frameworks like Agile or Waterfall, whereas others won't use them at all. Download a PDF of our First 90 Day PM Checklist here. The best PMs understand their products from the bottom up.

User Testing 52

User Testing Onboarding KPIs User Friction Weak Development Team 52

Department of Product

JULY 29, 2022

Land and expand strategies explained New markets and disruptive products have more latitude to redefine what customers perceive and want. For example, Cash App users may download the free app to receive a reimbursement from a friend or family member, but then decide they prefer the user experience and add direct deposit.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

Revulytics

SEPTEMBER 7, 2017

You can gain insight that helps you better shape product roadmaps, deliver on customer needs, and help you to serve as a partner on your customers’ innovation journeys. Gain insight into the infrastructure of your end-users to better plan product roadmaps. Learn what’s driving churn, and form data-driven strategies to fix it.

Analytic Tools 85

Analytic Tools Feedback Software Data Visualization Reporting Tools 85

Gainsight

MAY 13, 2020

Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . One, we love our customers and dedicate a large percentage of our roadmap towards helping them achieve more with Gainsight. Unveiling the Gainsight Horizon Experience is the key representation of this new pillar of product strategy for Gainsight. .

Analytic Tools 59

Analytic Tools Feedback Software Technical Review Customer Experience 59

Product Innovation Educators

OCTOBER 7, 2016

Tips for creating data-driven product roadmaps. This article explores how product data can contribute to roadmaps and in a way that is aligned with business strategy and objectives… [link]. Click here to download the Product Mastery Roadmap – your path to become a product master.

Data Visualization 49

Data Visualization Embedded Analytics Customer Feedback Product Management 49

Roman Pichler

JUNE 6, 2023

Pete, the marketer, agreed to rework the marketing strategy to support the next major release. It can be tempting to ignore people issues and focus on product-related tasks like reviewing the product strategy , updating the product roadmap , and refining the product backlog. You can download the infographic by clicking on it.

Construction 179

Construction Customer Feedback Framework User Testing 179

ProductPlan

DECEMBER 1, 2021

Even among experienced product professionals, a common misconception in business holds that product strategy and business strategy mean the same thing. Product professionals need to understand the distinction between business strategy vs. product strategy. How Business Strategy Shapes Product Strategy: A Quick Example.

Product Strategy 88

Product Strategy Strategy Onboarding KPIs User Testing 88

Pragmatic Marketing

OCTOBER 18, 2019

Listen to or download the original podcast here. We try to give teams frameworks. So they have freedom within those frameworks to do the things that best serve their business. And I know that the prioritization and strategy and the why is a big part of the second question that you said people need to be able to answer right.

Weak Development Team 70

Weak Development Team Automotive Feedback Software Research Software 70

Pragmatic Marketing

OCTOBER 18, 2019

Listen or download to the original podcast here. We try to give teams frameworks. So they have freedom within those frameworks to do the things that best serve their business. And I know that the prioritization and strategy and the why is a big part of the second question that you said people need to be able to answer right.

Weak Development Team 70

Weak Development Team Automotive Feedback Software Research Software 70

Usersnap

JUNE 30, 2022

But how do you choose between all of the business strategies out there? What we’ve seen is that a product-led growth strategy can increase business retention by improving customer experience. The 8 main points to product-led growth How is Product-Led Growth The Right Strategy For Your SaaS Business? What you can expect ????

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52