Mon.Sep 09, 2019

A Product Manager’s Guide to Saying no

Mind the Product

As a product manager you have to say no to stakeholders, a lot. Find out how to master the art of saying no with empathy, so you can maintain positive relationships and stop all those zombie ideas from haunting you. On a field trip, you speak to John, a user. John is super-engaged with your product and has lots of ideas about how it could be improved (well, perhaps he’s a little grumpy and thinks your product should do this stuff already).

The Phenomenal Product Manager: What is a Phenomenal Product Manager?

280 Group

The article is a synopsis of The Phenomenal Product Manager: Chapter Two , written by Brian Lawley. Phenomenal vs. Meh.

Thinking About “Beating” a Team’s Goal

Johanna Rothman

Shaun's comment on Measure Cycle Time, Not Velocity suggested a team might be better off measuring both cycle time and velocity. For two reasons: “Beating” the last sprint goal. Assisting the PO in a forecast of when things might be done. Let's examine these ideas. Clarify Story Points.

Five Ways to Make the Most of Your Product Conference Experience


Eat beforehand. Get there early. Bring a notebook. Don’t forget your business cards. There are a lot of suggestions out there about best practices for attending a product conference.

Organizing for Customer Centricity

Speaker: Tatyana Mamut, Head of Product, Nextdoor

Most companies today say they are “customer centric.” Yet many still make decisions primarily based on competitor threats, technical architecture, or executive opinions. So what sets apart those that talk the talk, and those that walk the walk? Join Nextdoor's Head of Product Tatyana Mamut, PhD as she outlines the 7 habits of truly customer-centric companies.

The Most Common UX Writing Mistakes (And How To Avoid Them)


Recently, more and more SaaS companies have started to see the value in great UX writing. The copy that you use in your product (often referred to as “microcopy”) can have a dramatic effect on your users. We’re going to look at some of the biggest UX writing mistakes you can make.

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More Trending

4 Reasons You Must Use Metrics to Determine Feature Decisions


Any good goal is measurable, so organizations with properly defined objectives will establish metrics and KPIs to track their progress and momentum. KPIs attach measurability to what matters most and provide a North Star for the entire organization.

Scrum in 1000 words for PMs and POs

The Product Coalition

A featherlight explanation that captures the essence of Scrum for Product Managers and Product Owners. According to the Scrum Guide: Scrum is a process framework for solving complex problems.

4 Phases of a Successful One-on-One with Your Product Team


We are excited to welcome guest writer Carlos González de Villaumbrosia to the ProductPlan blog. Carlos González de Villaumbrosia is the Founder of Product School, originally based in San Francisco.

?Tracking ‘One Metric That Matters’ (OMTM)

The Product Coalition

Ever looked at your analytics dashboard and wondered “what am I going to do with this torrent of data thrown at me? How will I make sense of and act on all these numbers popping out daily?”

Walk a Mile in Your Customer's Shoes

Speaker: Steven Haines, Founder and CEO, Sequent Learning Networks

Product professionals use phrases like "voice of the customer," and "user experience" so often that it can be easy to lose sight of their actual meanings. How can we, as product professionals, learn to keep customers and users at the heart of our work? Join Steven Haines, globally recognized thought leader and author, as he guides us through a memorable journey demonstrating how you can walk a mile in their customer's shoes. He'll explore how, by developing true empathy for your users, you can ensure you're creating the features and products they actually want.

TEI 246: Spur your creativity with these ideation tools – with Chad McAllister, PhD

Product Innovation Educators

How product managers generate new ideas and solve problems in a meaningful, productive way. If your go-to tool for generating ideas with a group is traditional brainstorming, it is time to learn some new tools.

What are few things a Product Manager should do at a new firm?


Every business is a mathematical function. Master the variables and you are golden. Eg: A super simplified example. Rate of growth of revenue for Netflix = (rate of growth of new users – rate of churn) x pricing. It’s your standard mathematical form of f(g(x)), really.

Starbucks Product Managers Try To Get Their Customers To Come Back Later

The Accidental Product Manager

Afternoon visitors are what Starbucks needs in order to continue to grow Image Credit: kmf164. Clearly product managers at the Starbucks coffee chain have no problems getting customers to drop by their stores in the morning and purchase coffee.

How Brought Salary Transparency to the Tech Industry

PMLesson's Ace the PM Interview

Jacob interviews Zuhayeer , co-founder of, to discuss careers in tech, launching MVPs, and negotiating salaries. J: What motivated you to build and launch ? Z: Around 2 years ago, my co-founder Zaheer and I were chatting about what I'd do after college.

How To Take Action on Customer Discovery

Speaker: Nick Noreña, Innovation Coach and Advisor, Kromatic

We all want to build successful products - and that means satisfied customers. Before anything else, you must understand what problems you can solve. The best way to do that is to get out of the building and start asking questions. But how can you make the most of those conversations, and ensure that you walk away with productive insights? Join Nick Noreña, educator, entrepreneur, and currently Innovation Coach and Advisor at Kromatic, as he covers how we can effectively action our findings from customer discovery conversations.

Co-worker conflicts


As much as we’d all like to think high school cafeterias are far different from the offices we go to every day, at the root, they have a lot in common.

2020 Product Management Priorities; Product Management Excellence E-book

Good Product Manager

Last Chance: Product Management Leader priorities survey. As part of some ongoing research I’m leading at SiriusDecisions to improve the effectiveness and efficiency of b-to-b product management organizations, we’re conducting a short 5-question survey of product management leaders to gather more data on their challenges and priorities. We conducted a similar survey in 2014, so this will allow us to see trends and changes over the past five years.

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