Mind the Product
NOVEMBER 3, 2022
A failed redesign is expensive and has a big negative impact on user trust, satisfaction and business metrics. Here’s the story of how product managers at Wallapop turned a scary redesign into one that produced winning results. [.] Read more » The post A case study: how to produce a winning app redesign appeared first on Mind the Product.
Intercom, Inc.
NOVEMBER 3, 2022
Scaling a support team is challenging enough as it is. You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. As a result, there usually comes an inflection point in the growth journey where the internal orchestration of tasks starts to feel a little out of sorts.
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Userpilot
NOVEMBER 3, 2022
The truth is self-service support has come to stay. Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Sounds ridiculous? Don’t take our word for it. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. TL;DR. A knowledge base is a self-serve repository of information about a product, service, or specific topics, created to guide users effectively.
dscout People Nerds
NOVEMBER 3, 2022
There are unlimited ways to execute your research—but how can you create a process that has less pitfalls along the way?
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
Userpilot
NOVEMBER 3, 2022
How can you analyze user behavior from behind the window of your screen? Unlike physical stores, where you can observe how customers interact inside the shop, SaaS consumers are much more elusive. This is where user behavior analytics comes in. It lets you track and analyze how users interact with your product so that you can offer superior customer experiences and achieve product growth.
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
Userpilot
NOVEMBER 3, 2022
For SaaS companies, providing exceptional customer service can be a key differentiator from their competitors who offer similar products and prices. But how do you provide top-notch customer service? The first step is to improve first contact resolution (FCR). This metric measures the company’s ability to resolve a customer’s problem within the first interaction, with no follow-up.
eG Innovations
NOVEMBER 3, 2022
In today’s article, I will be highlighting eG Enterprise’s monitoring capabilities for Amazon’s AWS NICE DCV VDI protocol that was used first in Amazon’s AppStream 2.0 and now subsequently also in WSP 2.0 for the Amazon WorkSpaces service for digital workspaces. What is the NICE DCV Protocol? Amazon themselves describe NICE DCV concisely as: “NICE DCV is a high-performance remote display protocol that provides customers with a secure way to deliver remote desktops and application streaming from
BrainMates
NOVEMBER 3, 2022
How To Prevent Common Mistakes ?In Product Development. By JANA PAULECH. Product development can be a difficult process to get right. Not all products are created equal, and an alarmingly high number of products produced will fail. In fact, around 40% of the products launched by organisations fail to meet their intended objectives. This happens because something goes wrong in the product development process somewhere between having that great idea and launching the end product into the market.
ProductPlan
NOVEMBER 3, 2022
If you had to make a choice between building features that help your customers solve their problems or keeping your product secure, you would probably pick the new features. In today’s world, it’s not a choice you can make. You have to find a way to do both. Enterprise organization needs to ensure that product manager security knowledge remains a top priority.
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Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
Clint Padgett – Project Success
NOVEMBER 3, 2022
Episode Information: Clint has a conversation with Kip Knight, founder of CMO Coaches and author of “Crafting Persuasion” and “Learn to Leap.” During part two of their talk, the two chat about whether leaders are born or made, the importance of mutual respect, and the benefit of seeking win-win solutions. Plus, Kip explains the Law of Scarcity and how to use it to attract interest to your message.
ProductBoard
NOVEMBER 3, 2022
The 2022 Product Excellence Report from Productboard and Product Collective is here Product professionals are no strangers to uncertainty. Macroeconomic shockwaves and growing customer demands have raised the stakes for organizations, but it also reveals something – opportunity. We partnered with Product Collective to uncover that opportunity amidst uncertainty. “Uncertainty is nothing new for.
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