Passion and Problems are Product Management
Feedback Loop
AUGUST 29, 2022
Tony Poon is the chief product officer at R-Zero.
Mon.Aug 29, 2022
52 
398: Why customer experience is part of a product manager’s responsibilities – with Natashya Narkiewicz
Product Innovation Educators
AUGUST 29, 2022
How product managers can understand their customers better than anyone else. If you have listened to me before, there is a good chance you’ve heard me say we need to fall in love with the customer’s problem, not our solution. Getting enamored with our solution can distract us from the customer experience. Instead, the customer experience is a component of what creates value for customers.
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Humility and personal resilience in product – MTP Engage Hamburg 2022
Mind the Product
AUGUST 29, 2022
In these two talks from MTP Engage Hamburg, Thor Mitchell, Head of Platform at Miro, and Holly Donohue, Chief Product Officer at Purple, share two different perspectives on the mental qualities you need as a Product Manager. Watch the two sessions in full below or read on for the key points. [.] Read more » The post Humility and personal resilience in product – MTP Engage Hamburg 2022 appeared first on Mind the Product.
A Comprehensive Guide to API Monetisation (Part 3): Indirect Monetisation
The Product Coalition
AUGUST 29, 2022
This is Part 3 in the series on API Monetisation. Be sure to also read Part 1 and Part 2. If you aren’t planning on directly making revenue from your API then you may need to draw on indirect monetisation models to build your business case. Generally speaking, indirect API monetisation is where you link the impact of your API through to revenue drivers elsewhere in the business.
How to Achieve High-Accuracy Results When Using LLMs
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
How I Manage My Product Development: Ease with Continuous Flow (Day 1)
Johanna Rothman
AUGUST 29, 2022
As with many of you, sometimes my WIP (Work in Progress) is too high. When that occurs, I don't use a backlog or create iterations. Instead, I use continuous flow. That's because working in flow allows and creates ease in my development. This week, I want to finish these things: 5 presentations, one of which I need to finish today. 1 book. I started it in the wrong place, so I'm reorganizing and rewriting.
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Product Managers Play Fast & Loose With What Is And Is Not Legal
The Accidental Product Manager
AUGUST 29, 2022
Some vaping products have been banned, but are there ways around this? Image Credit: kthtrnr. Ah, but to be the product manager for a vaping product. I mean these things have taken off like a rocket: they came out of nowhere and all of sudden we saw people everywhere engulfed in a cloud of smoke as they decided to vape instead of smoke cigarettes. However, the U.S. government became concerned when studies showed that vaping was attracting children and more kids were starting to vape – just like
Best Product Adoption Tool For Product Managers
Userpilot
AUGUST 29, 2022
Every savvy product manager needs a product adoption tool they can rely on – because automating adoption is the lifeblood of many SaaS companies. In this article, we’re going to dig deep into a range of product adoption tools available on the market. We’ll cover what they do, their pros and cons, and try to help you choose the best solution.
A Fail-Safe Trick in your Search for the Right Productivity Apps
Nir Eyal
AUGUST 29, 2022
The internet is inundated with articles that have titles like “The Best Productivity Tools of the Year” and “Productivity Apps That Will Make Your Life Easier.” Dozens if not hundreds of apps claim to help people focus, manage their time, and stick to healthy habits. The post A Fail-Safe Trick in your Search for the Right Productivity Apps appeared first on Nir and Far.
Customer Success Process: 11 Ways to Drive SaaS Growth as a Customer Success Manager
Userpilot
AUGUST 29, 2022
Your customer success process can easily become chaotic. Since customer success is a relatively new career, CSMs tend to take tasks from sales, support, product marketing, and more than they can handle. But if your goal is to engage users , retain customers, and drive success, you better not get distracted from the most impactful tasks. So, what customer success processes should you focus on as a CSM?
Your Guide to Product Management Interviews: Top Questions with Answers
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Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
Passion and Problems are Product Management
Feedback Loop
AUGUST 29, 2022
Tony Poon is the chief product officer at R-Zero.
What is Customer Training and How It Can Help You Drive SaaS Product Growth
Userpilot
AUGUST 29, 2022
How effective is your customer training strategy? The answer is always in the numbers. Properly educated customers will engage more with your product and are most likely to become loyal. If you’re not seeing much of that, then chances are you need to educate customers more. This is beyond the basic onboarding that everyone does. Read along to learn what customer training means, the best practices, and the tools you need to succeed.
Your favorite moments from Pulse 2022
Gainsight
AUGUST 29, 2022
We knew walking into the Moscone Center, before the crowds arrived, that Pulse 2022 would be special. Maybe it was the fact that we were all finally back together in one place. Or maybe it was the fact that new colleagues and collaborators from Community and Product were joining us this year. Whatever it was, we could feel the difference. . What we didn’t know was how much everyone else in the Pulse community would love the event this year.
How Can Sentiment Analysis Be Used To Improve Customer Experience in SaaS?
Userpilot
AUGUST 29, 2022
Wondering how you can leverage sentiment analysis to improve customer experience? Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. To access this large pool of actionable data, you need to conduct sentiment analysis. With sentiment analysis, you can discover essential customer insights, identify customer pain points, and modify your products and services accordingly.
Effective Risk Management: Balancing Safety, Compliance, and Opportunity
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Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.
WATCH: Creating a Competitive Benchmark Analysis
Sequent Learning
AUGUST 29, 2022
Transcription: Hi, and welcome back to the ace video series. Today I want to talk to you about creating a competitive benchmark analysis. As product managers , we understand how important it truly is to create a fantastic competitive analysis. It isn’t the only thing. We want to understand what the market is doing, and we want to know where our customer’s needs are and what some problems and issues are that they may have as well.
What is Engineering as Marketing and How Can It Help You Drive Product Growth
Userpilot
AUGUST 29, 2022
What is engineering as marketing and how can it help you drive product growth and boost your authority in your industry? In this article, we’re going to cover everything you need to know about engineering as marketing, including: What is engineering as marketing? Best practices for implementing it. Real-world examples to inspire you. Let’s get started.
Migrating Atlassian Applications from Server to Cloud: FAQ
Modus Create
AUGUST 29, 2022
Moving your Atlassian applications from Server to Cloud is no small endeavor, but the ROI of moving to Cloud is worthwhile for many of our clients. In this article, we explore the process for migrating Jira and Confluence to Cloud, based on our experience helping several large organizations successfully migrate to Cloud. We’ll share answers to commonly asked questions from several client discussions.
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