April, 2020

Dealing with Difficult Emotions in Product Management

Roman Pichler

Why Difficult Emotions Matter Particularly for Product People. We may not like difficult emotions like confusion, frustration, anger, envy, sadness, and worry, but we all experience them. This is especially true in times like these, with the Coronavirus pandemic causing many people to be concerned about their health and jobs and the wellbeing of family members and friends. For us product people, however, difficult emotions are particularily relevant.

5 Human-First Product Management Considerations to Make During COVID-19


This is a challenging time for each one of us—whether as an individual or as a business. In these difficult times, it is more important than ever to keep a human-first approach in mind for all of our decision-making. Especially in the way we build our products as we touch many human lives with them. Aligning on What Matters. As a Product person, you’re not just responsible for making your boss or board happy, you’re responsible for the success of your users and the wellbeing of your teammates.

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5 Roadmap Best Practices for Remote Product Managers


One of the biggest challenges facing any product team is internal communication. ProductPlan’s industry research illustrates this point. We surveyed thousands of professionals for our Product Managers in 2020 report. Most of the top challenges these professionals cited had to do with communication: “working with other departments,” “getting consensus on product direction,” “communicating product strategy,” etc. These challenges become more pronounced when the team is geographically scattered.

Women in Product Management: Gaining Recognition – You Asked, We Answered.

280 Group

This month, we presented a webinar from our Product Management Leadership series – No Bragging Required: How Women in PM Can Get the Recognition They Deserve. You can view the accompanying blog post here. We received so many great questions on the topic and have included answers to the top questions down below. Thank you all for engaging in our webinar! These questions were answered by Pamela Schure and Linda Thompson. Q&A.

Are Your Embedded Analytics DevOps-Friendly?

Does your analytics solution work with your current tech stack and DevOps practices? If not, any update to the analytics could increase deployment complexity and become difficult to maintain. Learn the 5 elements of a DevOps-friendly embedded analytics solution.

Why We Should All Be Wearing (and Making) Face Masks Right Now

Nir Eyal

The post Why We Should All Be Wearing (and Making) Face Masks Right Now appeared first on Nir and Far. Decision Making


More Trending

7 Roadmap Changes That Will Make a Big Difference to Computer Software Product Managers


In a world of browser-based solutions, experimentation and rapid iteration are sometimes taken for granted. Some products get released multiple times per day or simultaneously present different experiences to various users. But when products must get installed on computers and other devices, there’s only so much tolerance for frequent releases. Users don’t want to download and install updates regularly, plus there’s often no guarantee users will even bother at all with the latest version.

Product Management Resilience – Coping Through COVID

Mind the Product

As COVID-19 continues to impact life, work and everything in between, we’re asking the product management community – how have you and your work been affected so far? What challenges are you facing and what action have you already taken to cope during the crisis? We’d like to better understand your professional experiences and learnings throughout the pandemic so that, with your permission, we can share them with the rest of the product community. Can you help?

Don’t Follow Your Gut (and What to Do Instead)

Nir Eyal

The post Don’t Follow Your Gut (and What to Do Instead) appeared first on Nir and Far. Decision Making


7 Types of Microsurveys that will Drastically Improve your Product


The one or two short questions you ask in your welcome screen. The NPS survey. The small feedback window. The exit (or churn) survey. What do all of them have in common? They are the so-called microsurveys – and more and more SaaS companies are using them to collect valuable data – often right in their products. Today, you can’t build your products ‘off plan’ – you need to tailor and constantly adapt them to the needs of your users.

Digital Trends Report 2020

As part of our goal to continue helping our community during these times, we wanted to share with you this critical data on the state of digital products across industries and provide context on how businesses are responding to the changing winds.

Product Ops by the Numbers


Editor’s note: This article originally appeared on the Pendo blog. Ever since we began exploring the rise in product operations (product ops), we’ve been hearing stories about how the function has revolutionized product teams. And it’s not just the Baader-Meinhof Phenomenon (aka recency bias) at work here. We’ve opened the door to a new conversation, and product. Read more » The post Product Ops by the Numbers appeared first on ProductCraft by Pendo.

Agree to Disagree and the Importance of Questions

Ask Benny

There is nothing worse than a culture that does not allow for questions while following decisions. A World in Crisis These days of coronavirus are an amazing opportunity to reflect on our beliefs. Keeping ethics is always harder in crisis times. These times challenge how we all operate to the extreme. Managing a crisis requires a lot of focus as I wrote in Product Management in Times of Crisis.

Working Remotely as a Product Manager: It’s about trust.

Product Management Unpacked

Everyone is now learning about remote work: how to do it, what not to do, and the pros and cons of working from home for different jobs. According to a Gartner report “How to Cultivate Effective ‘Remote Work’ Programs Refreshed 14 May 2019, Published 16 January 2018,” three of the four key challenges are: Mutual lack of trust undermines good remote work intentions.

Women in Product Management: Can You Break the Bias and Get Rewarded?

280 Group

As a follow up to our Trailblazing Women in Product Management: How to Blaze Your Own Trail virtual panel last month, we invited Linda Lubin Thompson , Executive Coach and Consultant with L2T Leadership Development to dive deeper into the topic of how women can excel in the career of Product Management. Overcoming Gender Bias. A client assumes you are in a subordinate role when you’re standing next to a male associate. A prospective customer only makes eye contact with your male colleague.

Testing at Every Stage of Development

Up to 80% of new products fail. The reality is harsh and the reasons why are endless. Perhaps the new product couldn’t oust a customer favorite. Maybe it looked great but was too hard to use. Or, despite being a superior product, the go-to-market strategy failed. There’s always a risk when building a new product, but you can hedge your bets by understanding exactly what your customers' expectations truly are at every step of the development process.

Marketing Data: 5 Steps to Move Your Business Forward


Marketing teams have navigated more change in the last 3 years than they have in the last 50 — and in 2020 and during the crisis that now exists, the rate at which companies encounter new decision-making terrain is accelerating. . That’s why simply collecting data isn’t enough for your business to make sense out of it. Every marketing decision is a series of tradeoffs — if you choose one path, you leave another behind.

Dealing with Difficult Emotions in Product Management

Roman Pichler

Why Difficult Emotions Matter Particularly for Product People. We may not like difficult emotions like confusion, frustration, anger, envy, sadness, and worry, but we all experience them. This is especially true in times like these, with the Coronavirus pandemic causing many people to be concerned about their health and jobs and the wellbeing of family members and friends. For us product people, however, difficult emotions are particularily relevant.

How to be a great product manager during a recession

Product Management Unpacked

We are in an economic crisis. They happen every so often. In business, sometimes we call them recessions. The National Bureau of Economic Research (NBER) Business Cycle Dating Committee, the group entrusted to call the start and end dates of a recession, defines a recession as “a significant decline in economic activity spread across the economy, lasting more than a few months.” ” There have been as many as 47 recessions in the history of the United States.

Checklists for Hiring Remote People

Johanna Rothman

As we move to more remote work, especially in these pandemic times, how do we integrate people so they can succeed? See Hiring Geeks That Fit for all the new employee checklists and how to use them. Want to preview the checklists and templates? Download the HiringGeeksThatFitTemplates for yourself.). I updated the checklists with a middle column, contrasting the actions for remote employees. The Candidate Accepted the Offer. Yes, the hiring manager has work to do before the new employee starts.

How Embedding AI-Powered Analytics Can Give You a Competitive Advantage

Embedding dashboards and reports aren’t enough. Futureproof your application by offering instant, actionable insights that will give you and your customers a competitive advantage.

Optimize for Respectful Remote Meetings

Johanna Rothman

I've had the pleasure—and displeasure—of many remote meetings over the past few weeks. The difficult meetings had a common root cause: the meeting leaders attempted to do a direct transfer of how they lead an in-person meeting to remote/WFH meetings. When that occurs, they miss the ability to optimize on our separation by choosing how to treat people and by how we create a meeting environment. When we optimize for respect, we often have better meetings. (I

What to Do When Customer Priorities Have Been Thrown into a Tailspin!


The COVID-19 pandemic has thrown your customer priorities into a tailspin. For some organizations, their biggest vulnerabilities have been exposed at the most inopportune time ( Zoom Meeting ). For others, their strengths have been amplified ( MyPillow ). In either case, the top-down priorities of your target customers are completely different than they were before COVID-19.

Product Management Jobs: Quick Starter Guide

280 Group

The Coronavirus pandemic has left many in the product management community without a job as their companies reacted to the drastic market impact. But there are companies who are hiring ! So, what is your plan for your next strategic role? I have posted several blog articles over the last few years on job search related topics. I encourage you to read through these to refresh your memory on how to get started. Job Search Resources. 10 Tips to a Rockin’ LinkedIn Product Management Profile.

Why You Don’t Have to Be a Rocket Scientist to Think Like One

Nir Eyal

The post Why You Don’t Have to Be a Rocket Scientist to Think Like One appeared first on Nir and Far. Creativity


6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Product in Practice: How 2-Way Door Decisions Helped Simply Business Learn Fast

Product Talk

Welcome to the latest installment of Product in Practice! For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. Want to check out the other posts in this series? You can find them here.

Mind the Product APAC – What We Learned

Mind the Product

Our week-long event – Mind the Product APAC has come to an end and what a week it’s been! Our product family is feeling bigger and better than ever before but just because the event is over, does not mean the celebration has to end too. Our mission was to celebrate the incredible work, products and product people in AsiaPac, and to connect the many pockets of product communities, big and small, across the region. Did we achieve that? We’ll let you decide!

TEI 280: Learn how product managers should set product price – with Ben Malakoff

Product Innovation Educators

Three phases of pricing for product managers. This episode is about pricing. A lot of product managers are not very involved in pricing decisions. If you are one of them, you should change that. Our guest, Ben Malakoff, learned how to price products and in this interview he shares what you’ll need to know to be part of pricing decisions, increasing your influence. Ben has held several product management roles and is now the senior director for sales operations at FiscalNote.

WEBINAR: How To Become a Star Problem Solver By Focusing On Customer Outcomes


In this 30-minute webinar, you’ll see real-world examples that illustrate how the context of solving customer problems completely changes when the focus is on customer outcomes instead of just the problem itself. Learn how a stronger focus on customer outcomes helps you uncover and solve higher-impact problems and deliver solutions with greater strategic value to the customer organization and yours. The Playbook.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Agile Transformation: How to Leverage Product Management

280 Group

Steering an Agile Transformation should not be confused with simply adopting Agile software development principles. Rather, it is about transforming an entire organization—Product Management, Development, IT, Customer Support, Sales, etc. Everyone must be ready to react to customer and market changes, and ensure they are working on the right task at the right time.

Agile 179

Five challenges of remote user research and how to deal with them


Remote user research and testing has never been more at the forefront of UX researchers’ minds and toolkits. Whether adopting remote out of necessity or choice, remote UX research has many pros and cons, and just like any other methods that involve people, there’s a fair share of tales about how remote interviews can go… oh so wrong. Here are a few common issues with remote user research and some helpful guidance on how to deal with the things that inevitably go wrong.

Why cross-cultural design really matters

Imaginary Cloud - Design

If you're about to design a new product or to expand it to a new market, leave your assumptions aside: focus on your users first. Between awesome features, branding colours and business goals, users, who should be the main prioriy, are often forgotten during the process. This is even more highlighted when designing for international target groups, where users’ cultural background may be neglected.