Sat.Nov 13, 2021 - Fri.Nov 19, 2021

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Overengineering can kill your product

Mind the Product

Today’s post is not directed only to product managers. Founders, investors, or any other profile with enough skin in the game on any digital product or service could also take advantage of it. I believe it because we will talk about one of the most prevalent issues when creating products: overengineering them. In my opinion, [.] Read more » The post Overengineering can kill your product appeared first on Mind the Product.

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Big Changes at the Product Bistro!

The Product Bistro

The Product Bistro is undergoing a massive evolution. It started during a 6 month hiatus in employment, where I took some time to reflect on my career, and to make a run at freelance or piecemeal work. Originally I built it on one of the lower tier paid Wordpress commercial sites, just to free myself of the back end hassles associated with the setup and maintenance of a clean professional site (and, if I was able to crack into the consulting game, I could write it off as a business expense).

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Discovery Hand-Offs Kill Momentum: Here’s What to Do Instead

Product Talk

One of the primary benefits of working in a product trio is we reduce the hand-offs between functional roles. In the old way of working, a business stakeholder communicated a need to a product manager, the product manager wrote requirements , handed them off to a designer, who then created designs, and then the requirements and the designs were handed off to engineers to implement.

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Built for you: Deeper insights, stronger customer engagement, integrations, and more

Intercom, Inc.

We stay in close conversation with our customers so we can find new ways to make Intercom even better for you and your teams. Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp!

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Provide Real Value in Your Applications with Data and Analytics

The complexity of financial data, the need for real-time insight, and the demand for user-friendly visualizations can seem daunting when it comes to analytics - but there is an easier way. With Logi Symphony, we aim to turn these challenges into opportunities. Our platform empowers you to seamlessly integrate advanced data analytics, generative AI, data visualization, and pixel-perfect reporting into your applications, transforming raw data into actionable insights.

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Why do we lie to ourselves? – Janice Fraser on The Product Experience

Mind the Product

One of the biggest challenges of working in product is figuring out what story we're trying to tell. On this week's podcast, we talked with Janice Fraser about ensuring that the story you're telling is rooted in truth. [.] Read more » The post Why do we lie to ourselves? – Janice Fraser on The Product Experience appeared first on Mind the Product.

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16 extremely useful Chrome extensions for developers

Usersnap

A couple of months ago, we reviewed the new Firefox browser designed for developers. Since then most of our developers kept Google Chrome as their primary browser. Working with Chrome offers access to an immense repository of Chrome extensions and tools which make our daily tasks less of a chore. With the built-in developer tools, there seems to be no further need for more tools.

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You can’t always get what you quant: Bringing numbers to life through user research

Intercom, Inc.

At Intercom, research, analytics, and data science informs everything we do. We build a deep, holistic understanding of our customers, employing user research to unite quantitative and qualitative insights. Every tech company wants to be more “data-driven”, to ensure their decisions are shaped by a robust customer understanding – a picture of their customers’ past, present, and future needs that can inform long-term company strategy.

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From pandemic to pingdemic – Building through uncertainty

Mind the Product

In this #mtpcon London+EMEA keynote, Randeep Sidhu, former Director of Product at Babylon Health and the NHS Covid App, describes the challenges of building the UK's NHS Covid app. [.] Read more » The post From pandemic to pingdemic – Building through uncertainty appeared first on Mind the Product.

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Product Management Accountability

The Product Coalition

How much of a product’s success or failure should product managers be held accountable for? Continue reading on Product Coalition ».

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Secure SaaS Success: Embedded Finance as a Competitive Advantage

Speaker: Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms

Join us for an exclusive webinar hosted by Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms, where he’ll explore the significant impact of embedded finance on the software industry! This session is designed to provide you with the strategic insights needed to navigate the future of SaaS successfully, all while gaining a deeper understanding of how these trends can enhance your competitive edge, boost revenue, and deepen customer loyalty.

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The Best Leaders are Feedback Magnets — Here’s How to Become One

First Round Review

Drawing from her career at PayPal, Intercom, GetYourGuide, and now as founder/CEO of Ascend (an online leadership program that empowers women) Shivani Berry shares her playbook for attracting more feedback.

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Writing coach Leslie O’Flahavan on the dos and don’ts of customer messaging

Intercom, Inc.

Writing a clear, timely, and empathetic message to your customers is a very sought-after craft. Fortunately, it’s not as elusive as you might think, and it can definitely be taught — writing coach Leslie O’Flahavan has spent over two decades doing just so. She’s helped what she calls the most stubborn, inexperienced, word-phobic people improve their writing skills.

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Product Diligence: The New Technical Diligence – Part two

Mind the Product

Technical due diligence is a lot harder than it used to be with Agile. In the second part of his series, Drew Falkman proposes a pivot from technical diligence to product diligence. [.] Read more » The post Product Diligence: The New Technical Diligence – Part two appeared first on Mind the Product.

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Reinforcing Process

The Product Guy

How are you going to change and improve processes? Start with yourself and work outwards. Watch and learn more from product management expert, Tanya Koshy.

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10 Rules for Managing Apache Cassandra

It’s no surprise that Apache Cassandra has emerged as a popular choice for organizations of all sizes seeking a powerful solution to manage their data at a scale—but with great power comes great responsibility. Due to the inherent complexity of distributed databases, this white paper will uncover the 10 rules you’ll want to know when managing Apache Cassandra.

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Researchers Say We’re Trapped in a “Cycle of Distraction.” Here’s How to Break Free.

Nir Eyal

Let’s say you’re on a diet. You’ve cut calories and avoided junk food like a champ. But now you’re faced with a powerful adversary: chocolate cake. You somehow muster the strength to resist, but as you exit the kitchen, you can’t stop thinking about the chocolatey goodness you could’ve enjoyed. Abstinence can often backfire. The post Researchers Say We’re Trapped in a “Cycle of Distraction.

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The need for prototyping tools and testing: best tools for you

TryMyUI

Prototyping tools are early stage samples of a product that are tested with consumers before the final product is designed. In this article, we'll discuss some of the best prototyping tools being used by industry professionals for their prototyping needs. The post The need for prototyping tools and testing: best tools for you appeared first on TryMyUI Blog.

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Leading empowered product teams: AMA with Hope Gurion

Mind the Product

In the AMA session for MTP Leaders, Leadership Coach, Hope Gurion joined our very own Emily Tate, Managing Director at Mind the Product, to discuss how to lead empowered teams and enable best practices such as continuous discovery and autonomous decision making. [.] Read more » The post Leading empowered product teams: AMA with Hope Gurion appeared first on Mind the Product.

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Aging Fun with Drunk Agile (Video)

Johanna Rothman

Daniel Vacanti and Prateek Singh graciously invited* me to be on an episode of Drunk Agile: Episode 37 Johanna Rothman Part Deux More Bigger Aging. (*Invited is their term. I sent them an email, politely demanding they discuss aging. Is it possible to politely demand? I tried. Only they can tell you if I was polite enough!). We talked about aging (how long the work has been in progress) in these dimensions: The large and long-standing defect database.

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How To Manage Multiple Product Teams For Successful Development & Delivery

Speaker: Leslie Grandy, Product Executive & Drew Weaver, Senior Program Manager

Effective management of multiple product teams necessitates a skillful coordination and guidance with the objective of aligning efforts towards shared goals. This entails constant communication, efficient task management, and ensuring that each team aligns with the broader organizational objectives. We can think about this like conducting an orchestra, where diverse efforts are harmonized toward a unified outcome. 🎯 Proficiency in these skills empowers product managers to navigate comple

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Oji Udezwe: “Product systems help companies keep the ‘magic’ as they grow”

ProductBoard

Scrappy startup teams are glamorized throughout the business world, and with good reason. They’re “lean, mean, fighting forces,” and what Oji Udezwe, Product Lead for Twitter Creation and Conversations, says that all teams should strive to become. As startups grow their customer base and scale their team, though, even the most dedicated, cohesive, and high-performing teams inevitably seem to lose.

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Appcues Onboarding Checklist – Are They Worth The Money? [ + 3 Alternatives]

Userpilot

To get access to Appcues onboarding checklists you will need to pay $10548 upfront (that’s $849/month paid annually). Appcues is a great onboarding and in-app engagement tool for SaaS but it can get pricey. Is Appcues worth the price? In this article we talk about Appuces and its checklist limitations and also cover some of the best alternatives that offer better value for money.

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SUNDAY REWIND: How to write OKRs that don’t suck

Mind the Product

As our OKR focus week draws to a close, we figured that it would be a shame to not look back to MTP Engage Manchester, when Adrian Howard taught us a lesson on writing OKRs that don’t suck. [.] Read more » The post SUNDAY REWIND: How to write OKRs that don’t suck appeared first on Mind the Product.

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Big News: Pramp is Joining Exponent

PMLesson's Ace the PM Interview

Today's economy has become increasingly technology-driven, and Exponent's mission of helping prepare people for jobs in tech is now more important than ever. From day one, we've been excited about building the best platform and community for tech job candidates. One of our guiding principles has been that practice is what helps people learn new skills, get valuable feedback, and reduce the anxiety that holds candidates back from interviewing well.

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Deliver Mission Critical Insights in Real Time with Data & Analytics

In the fast-moving manufacturing sector, delivering mission-critical data insights to empower your end users or customers can be a challenge. Traditional BI tools can be cumbersome and difficult to integrate - but it doesn't have to be this way. Logi Symphony offers a powerful and user-friendly solution, allowing you to seamlessly embed self-service analytics, generative AI, data visualization, and pixel-perfect reporting directly into your applications.

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Balancing efficiency with experience in customer support: The story of Intercom Macros

ProductBoard

When it comes to customer support, efficiency and customer experience tend to be two sides of the same coin. Providing a best-in-class support experience might be a path to maximum customer happiness — but often at maximum cost. Likewise, companies focused on supporting customers most efficiently can end up sacrificing customer satisfaction. So how, then, can companies offer both?

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4 Aha Moment Examples That Will Inspire Your SaaS Business

Userpilot

It can sometimes be difficult to come up with Aha Moment examples from scratch for your business, since it's quite an abstract topic. Rather than re-inventing the wheel, it's useful to look at how other SaaS companies set up their user onboarding. That way, you can learn from their experiences and then apply your insights to your own user journey.

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This meeting could have been an email by Agata Bugaj

Mind the Product

If you're in need of some sanity-saving ways to keep cross-functional teams focused and aligned using data, Agata Bugaj, VP of Product at Fullstory is here to help! [.] Read more » The post This meeting could have been an email by Agata Bugaj appeared first on Mind the Product.

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Preparing for user feedback: Crafting the right questions

TryMyUI

Designing good questions is essential to good user feedback. In this post, we'll be discussing how to craft good questions and the best way to ask them to get great feedback that will help make the necessary changes and shape your product into something even better. The post Preparing for user feedback: Crafting the right questions appeared first on TryMyUI Blog.

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Generative AI Deep Dive: Advancing from Proof of Concept to Production

Speaker: Maher Hanafi, VP of Engineering at Betterworks & Tony Karrer, CTO at Aggregage

Executive leaders and board members are pushing their teams to adopt Generative AI to gain a competitive edge, save money, and otherwise take advantage of the promise of this new era of artificial intelligence. There's no question that it is challenging to figure out where to focus and how to advance when it’s a new field that is evolving everyday. 💡 This new webinar featuring Maher Hanafi, VP of Engineering at Betterworks, will explore a practical framework to transform Generative AI pr