Sat.Apr 04, 2020 - Fri.Apr 10, 2020

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7 Types of Microsurveys that will Drastically Improve your Product

Userpilot

The one or two short questions you ask in your welcome screen. The NPS survey. The small feedback window. The exit (or churn) survey. What do all of them have in common? They are the so-called microsurveys – and more and more SaaS companies are using them to collect valuable data – often right in their products. Why? Today, you can’t build your products ‘off plan’ – you need to tailor and constantly adapt them to the needs of your users.

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Women in Product Management: Can You Break the Bias and Get Rewarded?

280 Group

As a follow up to our Trailblazing Women in Product Management: How to Blaze Your Own Trail virtual panel last month, we invited Linda Lubin Thompson , Executive Coach and Consultant with L2T Leadership Development to dive deeper into the topic of how women can excel in the career of Product Management. Overcoming Gender Bias. A client assumes you are in a subordinate role when you’re standing next to a male associate.

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Product Management Resilience – Coping Through COVID

Mind the Product

As COVID-19 continues to impact life, work and everything in between, we’re asking the product management community – how have you and your work been affected so far? What challenges are you facing and what action have you already taken to cope during the crisis? We’d like to better understand your professional experiences and learnings throughout the pandemic so that, with your permission, we can share them with the rest of the product community.

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Why Product Managers need to know about unconscious bias

BrainMates

“You’re not responsible for your first thought; but you are for your second thought and the first action you take.”. InDebted’s Head of Product Disha Manikumar probably didn’t expect her talk to be running to a virtual audience…but we are Product Managers and if there’s one thing we do well, it’s pivot! Disha gave us a masterclass on the different types of bias and why unconscious bias in particular can severely affect your performance as a Product Manager AND the quality of the Products y

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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What to Do When Customer Priorities Have Been Thrown into a Tailspin!

Product Management University

The COVID-19 pandemic has thrown your customer priorities into a tailspin. For some organizations, their biggest vulnerabilities have been exposed at the most inopportune time ( Zoom Meeting ). For others, their strengths have been amplified ( MyPillow ). In either case, the top-down priorities of your target customers are completely different than they were before COVID-19.

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Agree to Disagree and the Importance of Questions

Ask Benny

There is nothing worse than a culture that does not allow for questions while following decisions. A World in Crisis These days of coronavirus are an amazing opportunity to reflect on our beliefs. Keeping ethics is always harder in crisis times. These times challenge how we all operate to the extreme. Managing a crisis requires a lot of focus as I wrote in Product Management in Times of Crisis.

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How to stay sane and motivated when working remote

The Product Coalition

A Product Manager’s guide to surviving in a COVID-19 world Continue reading on ProductCoalition.com ».

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A Practical Guide for Product Strategy From Almundo: A Case Study:

Mind the Product

Eighteen months ago travel tech company Almundo started to refine its processes to become a product-driven company. Our goal was to define how we would set and communicate the company strategy, and how that strategy would lead OKRs and backlog definition. This is what we did. Note: This post was written before the Covid19 lockdown. We are currently rethinking the process to be 100% remote-friendly.

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Product in Practice: How 2-Way Door Decisions Helped Simply Business Learn Fast

Product Talk

Welcome to the latest installment of Product in Practice! For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. Want to check out the other posts in this series?

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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Food & Drink Apps: Using Industry Benchmark Data to Understand Changes in Mobile Customer Sentiment

Alchemer Mobile

Mobile apps in the Food and Drink category have experienced radical change these last few weeks. The COVID-19 pandemic has more and more people using app-based food delivery services, and QSRs are seeing an influx of mobile payments at their drive-throughs with the closure of dine-in establishments. For example, according to data compiled by Foursquare, QSR foot traffic increased 11 percent from mid-February to mid-March in the United States. ?

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Building Intercom from home: Software delivery in challenging times

Intercom, Inc.

This is a time of great uncertainty, with everyone suddenly having to adjust to social distancing restrictions and widespread industry upheaval. Our customers are relying on Intercom more than ever, and often in a host of new and unforeseen ways. Therefore, it’s incumbent on us to make sure Intercom is stable and robust at this time, and that we keep shipping new features. “How do you try to maintain “business as usual” at a time when everything is seriously unusual?

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Conversations, Conflict and Leadership – Roman Pichler on The Product Experience

Mind the Product

Throughout their careers, whatever question either Lily or Randy has had, Roman Pichler’s probably had some great advice on the topic! A longtime consultant, author and teacher, we grabbed him for a chat focusing on some of the lessons contained in his fourth book, How to Lead in Product Management. Quote of the Episode. A successful outcome for a negotiation is finding a solution that is mutually agreeable and sustainable and addresses the needs of the two parties.

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A Framework to Automate Rapport Building

The Product Guy

Guest Post by: Niveditha Jayasekar (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Patrick Hoffman]. Have you ever had to talk a difficult customer down from the ledge? Or work with a difficult person, period? What about stepping up to lead a team while a coworker is out on leave or joining a new team and having to earn their trust in less than a month?

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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The Founder's Field Guide for Navigating This Crisis — Advice from Recession-Era Leaders, Investors and CEOs Currently at the Helm

First Round Review

We've tapped First Round partners, recession-era founders and our community of CEOs to put together the most comprehensive guide available about what it takes to lead a startup during this economic crisis. From extending your runway and reducing burn to supporting your team, this guide tackles the tough questions startup leaders are asking right now.

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How Hiyacar is building a community with Intercom

Intercom, Inc.

To help essential workers providing COVID-19 relief, UK peer-to-peer car sharing service Hiyacar has made its service free to National Health Service (NHS) workers and other key individuals. Founded in 2016, Hiyacar’s goal has always been to connect drivers with trusted local car owners. Drivers can rent affordable cars nearby and car owners can earn an extra income by hiring their idle cars out to vetted and verified drivers.

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The GIST Framework by Itamar Gilad

Mind the Product

In this talk from #MTP Engage Manchester consultant Itamar Gilad takes us through his GIST (goals, ideas, steps, tasks) framework. Itamar has over 20 years of product management experience working with industry leaders such as Google and Microsoft. He’s now a consultant, speaker and writer. Three Types of Launch. Part of the role of a product manager is to discover and help build products that have a high market impact.

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About Garrett's Product Management Journey

The Product Guy

Excerpts from our conversation with 2019’s TPMAS winner of The Best Visionary Product, Garrett Lang. Watch now and see why they are counted amongst the ranks of the best in product management. More to Come. Thank you to everyone who participated, nominated, interviewed, AND passed on the word! The nomination period for The Product Management Awards 2020 has begun!

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Remote User Research Tips from Slack’s Head of Research and Analytics Ops

UserInterviews

What changes when you switch from in-person to remote research, the tools you can use to do your best work, and creative ideas for remote studies.

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Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT

Intercom, Inc.

As the coronavirus outbreak upends lives and businesses everywhere, support teams are increasingly the first place that customers turn to for guidance. Our new research reveals the impact it’s had on these teams. Whether it’s checking on shipment status, processing refunds, or fielding requests for payment relief, support reps are facing mounting pressure.

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Stories From the ProductTank Community – Bangkok

Mind the Product

Co-organiser, Renato Silva reveals who works hard behind the scenes to bring ProductTank Bangkok (aka PTBKK!) to life, and how their meetups have been helping the community since they began in 2017. What is it that motivates you to run ProductTank meetups? Put simply – getting the Bangkok product community together. Most product teams around the city don’t connect to one another and feel very inspired whenever they see other people working in the same field, going through the same ki

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6 Things Product Managers Can Do with Qualitative Research

ProductPlan

We are excited to welcome guest writer Carlos González de Villaumbrosia to the ProductPlan blog. Carlos González de Villaumbrosia has over 10 years of experience building teams and digital products in the US, Europe, and Latin America. Carlos founded Product School in San Francisco in 2014. Today, the company is the global leader in product management training with 20 campuses worldwide and a live online campus.

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The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data and AI

Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)

Embark on a transformation journey into the heart of the data ecosystem! This webinar is your gateway to a deeper comprehension of the foundations that drive the data industry and will equip you with the knowledge needed to navigate the evolving landscape. Delve into the diverse use cases where data analytics plays a pivotal role. We’ll explore how these applications are transforming with the introduction of Gen AI, and discuss the anticipated use cases for 2024 and beyond.

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As Life Moves Indoors, Finding Ways to Maintain Our Well-Being

DISQO

Our recent research into media consumption during the COVID-19 pandemic suggested that nonstop media coverage is taking its toll on our mental health, with stress and anxiety seeming to rise with increased news exposure. On top of that, people are learning to assimilate social distancing and self-isolation into our day-to-day lives. So it’s no surprise many of us are feeling the impacts of COVID-19 on our physical, mental and social well-being.

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Reading list: Lessons learned about people management

Intercom, Inc.

Over the coming weeks, I, along with others on the team, will be selecting and sharing articles from the Inside Intercom archives that have proven helpful to our customers and visitors in the past. With so many of us looking for positive outlets for our increased time at home at the moment, we hope these articles can be helpful again. They may even prove a small distraction from what can seem like universally bad news right now.

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Best Practices for Designing Products That are Desirable, Viable, and Feasible

Mind the Product

The ultimate goal of any product team is to design products that are desirable, viable, and feasible. To achieve this, and drive rapid validation and iteration cycles, teams need to constantly refine their understanding of three key questions. These are: Who is my customer? What is their problem? What is the best, lightest solution I can build for them?

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The difference between product development and product management tools — and why you need both

ProductBoard

Product development and product management are fundamentally different functions — but they’re both equally essential when it comes to developing products that users love. For many teams, though, the line between product management and product development can become blurry. Product managers shoehorn their work into a tool not built for the job. Engineers struggle with a large task list that is not.

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A Comprehensive Checklist to Revamp Your Website & Increase Profitability

Unlock the power of a well-designed website with our eBook, 'Comprehensive Checklist: A Guide to Website Redesign.' Crafted by Brucira and ruttl founders, it's your ally in reshaping your digital presence. Welcome to a transformative journey!