Userpilot

APRIL 9, 2020

The one or two short questions you ask in your welcome screen. The NPS survey. The small feedback window. The exit (or churn) survey. What do all of them have in common? They are the so-called microsurveys – and more and more SaaS companies are using them to collect valuable data – often right in their products. Why? Today, you can’t build your products ‘off plan’ – you need to tailor and constantly adapt them to the needs of your users.

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

Mind the Product

APRIL 8, 2020

As COVID-19 continues to impact life, work and everything in between, we’re asking the product management community – how have you and your work been affected so far? What challenges are you facing and what action have you already taken to cope during the crisis? We’d like to better understand your professional experiences and learnings throughout the pandemic so that, with your permission, we can share them with the rest of the product community.

Product Management 188

Product Management Product Manager Management Management 188

BrainMates

APRIL 8, 2020

“You’re not responsible for your first thought; but you are for your second thought and the first action you take.”. InDebted’s Head of Product Disha Manikumar probably didn’t expect her talk to be running to a virtual audience…but we are Product Managers and if there’s one thing we do well, it’s pivot! Disha gave us a masterclass on the different types of bias and why unconscious bias in particular can severely affect your performance as a Product Manager AND the quality of the Products y

Product Management 96

Product Management Product Manager Management Management 96

Product Management University

APRIL 9, 2020

The COVID-19 pandemic has thrown your customer priorities into a tailspin. For some organizations, their biggest vulnerabilities have been exposed at the most inopportune time ( Zoom Meeting ). For others, their strengths have been amplified ( MyPillow ). In either case, the top-down priorities of your target customers are completely different than they were before COVID-19.

Customer Experience 130

Customer Experience Healthcare B2B Framework 130

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Data Visualization

ProductCraft

APRIL 9, 2020

I start every morning with a list. When I was younger, the list was simple. Go to school, do homework, ride my bike with friends, learn a new house skill (I started doing laundry when I was eight because I thought it looked fun). Every bullet on my list was meant for self-improvement, though I. Read more » The post Beyond New Features: Three Ways to Care for Your Product appeared first on ProductCraft by Pendo.

Roadmap 97

Roadmap 97

The Product Coalition

APRIL 9, 2020

A Product Manager’s guide to surviving in a COVID-19 world Continue reading on ProductCoalition.com ».

Product Management 82

Product Management Product Manager Management Management 82

Mind the Product

APRIL 6, 2020

Eighteen months ago travel tech company Almundo started to refine its processes to become a product-driven company. Our goal was to define how we would set and communicate the company strategy, and how that strategy would lead OKRs and backlog definition. This is what we did. Note: This post was written before the Covid19 lockdown. We are currently rethinking the process to be 100% remote-friendly.

Product Strategy 112

Product Strategy Strategy Feedback Software Customer Experience 112

Product Talk

APRIL 8, 2020

Welcome to the latest installment of Product in Practice! For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. Want to check out the other posts in this series?

Product Research 264

Product Research User Testing Research Software Data Visualization 264

Alchemer Mobile

APRIL 9, 2020

Mobile apps in the Food and Drink category have experienced radical change these last few weeks. The COVID-19 pandemic has more and more people using app-based food delivery services, and QSRs are seeing an influx of mobile payments at their drive-throughs with the closure of dine-in establishments. For example, according to data compiled by Foursquare, QSR foot traffic increased 11 percent from mid-February to mid-March in the United States. ?

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

Intercom, Inc.

APRIL 8, 2020

This is a time of great uncertainty, with everyone suddenly having to adjust to social distancing restrictions and widespread industry upheaval. Our customers are relying on Intercom more than ever, and often in a host of new and unforeseen ways. Therefore, it’s incumbent on us to make sure Intercom is stable and robust at this time, and that we keep shipping new features. “How do you try to maintain “business as usual” at a time when everything is seriously unusual?

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

The Product Guy

APRIL 9, 2020

Guest Post by: Niveditha Jayasekar (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Patrick Hoffman]. Have you ever had to talk a difficult customer down from the ledge? Or work with a difficult person, period? What about stepping up to lead a team while a coworker is out on leave or joining a new team and having to earn their trust in less than a month?

Framework 189

Framework User Testing Product Research Weak Development Team 189

Mind the Product

APRIL 10, 2020

In this talk from #MTP Engage Manchester consultant Itamar Gilad takes us through his GIST (goals, ideas, steps, tasks) framework. Itamar has over 20 years of product management experience working with industry leaders such as Google and Microsoft. He’s now a consultant, speaker and writer. Three Types of Launch. Part of the role of a product manager is to discover and help build products that have a high market impact.

Framework 170

Framework Weak Development Team Customer Experience User Testing 170

First Round Review

APRIL 9, 2020

We've tapped First Round partners, recession-era founders and our community of CEOs to put together the most comprehensive guide available about what it takes to lead a startup during this economic crisis. From extending your runway and reducing burn to supporting your team, this guide tackles the tough questions startup leaders are asking right now.

Startups 145

Startups 145

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

Intercom, Inc.

APRIL 6, 2020

To help essential workers providing COVID-19 relief, UK peer-to-peer car sharing service Hiyacar has made its service free to National Health Service (NHS) workers and other key individuals. Founded in 2016, Hiyacar’s goal has always been to connect drivers with trusted local car owners. Drivers can rent affordable cars nearby and car owners can earn an extra income by hiring their idle cars out to vetted and verified drivers.

Reporting Tools 220

Reporting Tools Technical Review Customer Experience Customer Satisfaction 220

The Product Guy

APRIL 7, 2020

Excerpts from our conversation with 2019’s TPMAS winner of The Best Visionary Product, Garrett Lang. Watch now and see why they are counted amongst the ranks of the best in product management. More to Come. Thank you to everyone who participated, nominated, interviewed, AND passed on the word! The nomination period for The Product Management Awards 2020 has begun!

Product Management 156

Product Management Product Manager Management Management 156

Mind the Product

APRIL 7, 2020

Throughout their careers, whatever question either Lily or Randy has had, Roman Pichler’s probably had some great advice on the topic! A longtime consultant, author and teacher, we grabbed him for a chat focusing on some of the lessons contained in his fourth book, How to Lead in Product Management. Quote of the Episode. A successful outcome for a negotiation is finding a solution that is mutually agreeable and sustainable and addresses the needs of the two parties.

Feedback Software 170

Feedback Software Leadership Product Research Technical Review 170

UserInterviews

APRIL 7, 2020

What changes when you switch from in-person to remote research, the tools you can use to do your best work, and creative ideas for remote studies.

User Testing 129

User Testing Research Software Data Visualization Analytic Tools 129

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User Testing

Intercom, Inc.

APRIL 7, 2020

As the coronavirus outbreak upends lives and businesses everywhere, support teams are increasingly the first place that customers turn to for guidance. Our new research reveals the impact it’s had on these teams. Whether it’s checking on shipment status, processing refunds, or fielding requests for payment relief, support reps are facing mounting pressure.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

ProductPlan

APRIL 9, 2020

We are excited to welcome guest writer Carlos González de Villaumbrosia to the ProductPlan blog. Carlos González de Villaumbrosia has over 10 years of experience building teams and digital products in the US, Europe, and Latin America. Carlos founded Product School in San Francisco in 2014. Today, the company is the global leader in product management training with 20 campuses worldwide and a live online campus.

Product Research 105

Product Research User Testing Research Software Data Visualization 105

Mind the Product

APRIL 9, 2020

Co-organiser, Renato Silva reveals who works hard behind the scenes to bring ProductTank Bangkok (aka PTBKK!) to life, and how their meetups have been helping the community since they began in 2017. What is it that motivates you to run ProductTank meetups? Put simply – getting the Bangkok product community together. Most product teams around the city don’t connect to one another and feel very inspired whenever they see other people working in the same field, going through the same ki

Naming 158

Naming Reference Definition Presentation 158

DISQO

APRIL 10, 2020

Our recent research into media consumption during the COVID-19 pandemic suggested that nonstop media coverage is taking its toll on our mental health, with stress and anxiety seeming to rise with increased news exposure. On top of that, people are learning to assimilate social distancing and self-isolation into our day-to-day lives. So it’s no surprise many of us are feeling the impacts of COVID-19 on our physical, mental and social well-being.

Reporting Tools 98

Reporting Tools Research Software User Testing Positioning 98

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Product Management

Intercom, Inc.

APRIL 6, 2020

Over the coming weeks, I, along with others on the team, will be selecting and sharing articles from the Inside Intercom archives that have proven helpful to our customers and visitors in the past. With so many of us looking for positive outlets for our increased time at home at the moment, we hope these articles can be helpful again. They may even prove a small distraction from what can seem like universally bad news right now.

Customer Feedback 181

Customer Feedback User Testing Entertainment Management 181

ProductBoard

APRIL 9, 2020

Product development and product management are fundamentally different functions — but they’re both equally essential when it comes to developing products that users love. For many teams, though, the line between product management and product development can become blurry. Product managers shoehorn their work into a tool not built for the job. Engineers struggle with a large task list that is not.

Development 98

Development Product Management Product Manager Management 98

Mind the Product

APRIL 7, 2020

The ultimate goal of any product team is to design products that are desirable, viable, and feasible. To achieve this, and drive rapid validation and iteration cycles, teams need to constantly refine their understanding of three key questions. These are: Who is my customer? What is their problem? What is the best, lightest solution I can build for them?

User Testing 104

User Testing Product Research Customer Experience Research Software 104

Arkenea

APRIL 9, 2020

Artificial intelligence (AI) in healthcare is finding numerous applications across the different spectrums of healthcare and is all set to transform the way we diagnose and treat illness in the days to come. The juxtaposing of big data with AI via machine learning and natural language processing has led to development of tools to improve […]. The post The Definitive Guide To AI In Healthcare appeared first on Arkenea.

Healthcare 98

Healthcare Artificial Inteligence Definition Data Visualization 98

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

Artificial Inteligence

Gainsight

APRIL 8, 2020

As a Sales Leader, I am deeply focused on how to maintain & maximize revenue during the currently unfolding & rapidly changing COVID landscape. I find myself racked with questions around how to think about re-forecasting the business, which product lines would be most impactful to customers in this environment, what special promotions might we offer, and ways we can alter prospecting efforts, to drive maximum yield.

Data Visualization 98

Data Visualization User Testing Research Software Reporting Tools 98

BrainMates

APRIL 8, 2020

16th of March at Brainmates was a sombre day. It was the last day the whole Brainmates Team was in the office together before shifting to remote working for who-knows-how-long. In the past two months, the coronavirus had shifted from being a worrying news article and a nuisance for travellers, to a global pandemic that changed all our lives and posed serious problems to our business.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Miro

APRIL 6, 2020

How to plan a virtual event – even when your team is remoteYou suddenly need to organize a virtual event in a matter of days, but your team – and possibly your audience – is all remote. How can you be agile and quickly transition to remote planning for a large virtual event? And once […]. The post How to plan a virtual event – even when your team is remote appeared first on MiroBlog | A blog by Miro.

Events 93

Events Agile Blog 93