Sat.Mar 19, 2016 - Fri.Mar 25, 2016

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An Introduction to Product Discovery

Product Talk

I continue to be surprised by how many product managers aren’t familiar with dual-track development. I don’t care if you know the buzzwords or if you can define the difference between product discovery and product delivery. But if you work in product management, you should know that a fundamental shift has been happening in our field for years. And it’s time you start exploring that shift.

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Don't Ship the Org Chart, Part 2 – Bringing the Donuts 03/23/2016

Ken Norton

How do you organize engineering around use cases? -. In an earlier newsletter, Don’t Ship the Org Chart, I encouraged you to organize your PM team the way your customers see the world, not around your code repository. I received several noteworthy responses and would like to share two with you. Organize engineers around use cases too Noah Weiss.

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The Dead-weight Loss in Loyalty Programs

The Product Coalition

Can the world live without loyalty programs? To the business this means more loyal customers, more repeat purchases and more transactions to understand customer behavior so that the shopping experience can be improved. So everyone wins, doesn’t it? Certain businesses believe loyalty program is the dynamo behind higher customer life-time value. However, creating this loyalty requires a form of “customer retention” spend.

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The state of growth hacking (Guest post)

Andrew Chen

[Hi readers, I recently met some amazing folks at Mixpanel – Justin Megahan and Amelia Salyers – who interviewed me for their “Grow and Tell” series. This was originally published on the Mixpanel blog , and I’m excited to re-publish it here too. Thanks to Suhail , founder/ceo of Mixpanel, for helping set this up. Hope you enjoy the interview.

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10 Rules for Managing Apache Cassandra

It’s no surprise that Apache Cassandra has emerged as a popular choice for organizations of all sizes seeking a powerful solution to manage their data at a scale—but with great power comes great responsibility. Due to the inherent complexity of distributed databases, this white paper will uncover the 10 rules you’ll want to know when managing Apache Cassandra.

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Welcome New TSIA Members! March Edition

TSIA

At TSIA, we are dedicated to helping services organizations both large and small grow and advance in the technology industry. We'd like to take the opportunity to welcome our newest members, as well as acknowledge companies already a part of the TSIA community who have recently expanded their membership to include additional service disciplines TSIA has to offer.

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Did your patient engagement platform catch a cold start?

Oren Steinberg

Patient engagement platforms are becoming more and more popular with healthcare providers and even pharmaceutical companies. The concept of patient engagement addresses unmet needs around a patient centric approach: empowering patients and family members to better manage their health and care. Sounds great, doesn’t it. So how come so many patient engagement platforms are still far from delivering on the promised value and ROI?

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What makes retail apps succeed or fail?

UserTesting

Retail apps are growing in popularity, leaving many retailers scrambling to claim their slice of the m-commerce pie. But simply having an app doesn’t guarantee a retailer will actually see an impact on the bottom line. Many apps fail to … The post What makes retail apps succeed or fail? appeared first on UserTesting Blog.

Blog 37
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4 Critical Areas Support Organizations Need to Transform

TSIA

Support organizations have always been under constant pressure to deliver better service at a lower cost. This is especially true now, as the industry-wide trend of flat or declining product sales is prompting executives to call upon their support organizations to drive even more high-profit revenue. However, before this level of cost-effective improvement can be achieved, support service organizations must focus on transformation in four key areas.

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Experience design and the creative revolution

dscout People Nerds

A dscout People Nerds interview with Dan Makoski.

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How To Manage Multiple Product Teams For Successful Development & Delivery

Speaker: Leslie Grandy, Product Executive & Drew Weaver, Senior Program Manager

Effective management of multiple product teams necessitates a skillful coordination and guidance with the objective of aligning efforts towards shared goals. This entails constant communication, efficient task management, and ensuring that each team aligns with the broader organizational objectives. We can think about this like conducting an orchestra, where diverse efforts are harmonized toward a unified outcome. 🎯 Proficiency in these skills empowers product managers to navigate comple

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User-centered design thinking and the product lifecycle: an interview with User Defenders’ Jason Ogle

UserTesting

Great experiences may feel magical, but they’re not magic. For every memorable and delightful user experience, there can be hundreds (if not thousands) of hours dedicated to research, prototyping, and designing. We sat down with Jason Ogle , champion of … The post User-centered design thinking and the product lifecycle: an interview with User Defenders’ Jason Ogle appeared first on UserTesting Blog.

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11 ways to generate data-driven growth experiments

UserTesting

This post is an excerpt from The Product Manager’s Guide to Customer-Centered Growth. It’s the first step in a proven 5-step experimentation framework originally developed by HubSpot’s VP of Growth, Brian Balfour. Enjoy! Every company wants to grow their … The post 11 ways to generate data-driven growth experiments appeared first on UserTesting Blog.

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How to set OKRs for your growth team: a brief introduction

UserTesting

“Growth is a system, not a bag of tricks”. —Andrew Chen , Head of Supply Growth at Uber. Growing your product isn’t about one-off tactics, secrets, or hacks. Sustainable growth comes first from building a ‘must-have’ experience. And then … The post How to set OKRs for your growth team: a brief introduction appeared first on UserTesting Blog.

Blog 30
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11 ways to generate data-driven growth experiments

UserTesting

This post is an excerpt from The Product Manager’s Guide to Customer-Centered Growth. It’s the first step in a proven 5-step experimentation framework originally developed by HubSpot’s VP of Growth, Brian Balfour. Enjoy! Every company wants to grow their … The post 11 ways to generate data-driven growth experiments appeared first on UserTesting Blog.

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Generative AI Deep Dive: Advancing from Proof of Concept to Production

Speaker: Maher Hanafi, VP of Engineering at Betterworks & Tony Karrer, CTO at Aggregage

Executive leaders and board members are pushing their teams to adopt Generative AI to gain a competitive edge, save money, and otherwise take advantage of the promise of this new era of artificial intelligence. There's no question that it is challenging to figure out where to focus and how to advance when it’s a new field that is evolving everyday. 💡 This new webinar featuring Maher Hanafi, VP of Engineering at Betterworks, will explore a practical framework to transform Generative AI pr

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How to set OKRs for your growth team: a brief introduction

UserTesting

“Growth is a system, not a bag of tricks”. —Andrew Chen , Head of Supply Growth at Uber. Growing your product isn’t about one-off tactics, secrets, or hacks. Sustainable growth comes first from building a ‘must-have’ experience. And then … The post How to set OKRs for your growth team: a brief introduction appeared first on UserTesting Blog.

Blog 20
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What makes retail apps succeed or fail?

UserTesting

Retail apps are growing in popularity, leaving many retailers scrambling to claim their slice of the m-commerce pie. But simply having an app doesn’t guarantee a retailer will actually see an impact on the bottom line. Many apps fail to … The post What makes retail apps succeed or fail? appeared first on UserTesting Blog.

Blog 20
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User-centered design thinking and the product lifecycle: an interview with User Defenders’ Jason Ogle

UserTesting

Great experiences may feel magical, but they’re not magic. For every memorable and delightful user experience, there can be hundreds (if not thousands) of hours dedicated to research, prototyping, and designing. We sat down with Jason Ogle , champion of … The post User-centered design thinking and the product lifecycle: an interview with User Defenders’ Jason Ogle appeared first on UserTesting Blog.