Sat.Feb 09, 2019 - Fri.Feb 15, 2019

Release Frequency: A Need for Speed


If your release train is moving slower than you would like, take a look at the three essential ingredients you should have. There is no debate that engineering teams everywhere are moving faster than ever before.

Prioritize Opportunities, Not Solutions

Product Talk

I cringe every time I see product teams use a spreadsheet to rank the ideas in their backlog based on some made-up math formula usually consisting of things like business value, user value, and technical difficulty. While this exercise is pervasive, it misses the point entirely.

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How to Include Stakeholders in the Product Planning Process


Unless your company is literally a one-person show, your role as a product leader includes stakeholder management. And including stakeholders in your product planning process is a key part of that.

Changing the game with decisive action

Lead on Purpose

You have created the vision for your products; you’ve built trust among your teams; you’re working hard to motivate team members to do great things; and you’re working to develop your teams with insight and direction. The final step in … Continue reading → Leadership Product Management action build change decisiveness influential leadership market sell service success

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Why Conversational AI Is Key to Customer Service in the Customer Experience Era

In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.

Podcast: Don’t Worry About Being Cool with Petra Wille

Mind the Product

Marty Cagan recently called her an “exceptional discovery coach”, but we’ve known that Petra Wille is special for a long time.

More Trending

Data Science for Business Professionals

Pragmatic Marketing

The world creates, on average, about 2.5 EXABYTES of data daily. That’s 2,500,000 terabytes, or 2,500,000,000 gigabytes of data. Every. Single. And that’s just right now. Who knows how much we’ll be making in the next year, let alone in the next ten years.

How to Prevent Blind-Side Churn by Identifying and Aligning With Customer Stakeholders


I frequently hear from customer success and sales leaders that two of the most common reasons for churn or downsell (revenue compression) are executive/sponsor change and lack of perceived value (for your product/service).

Why Product Thinking is the Future for Product Management

Mind the Product

I believe the future of product management is product thinking. And product coaching is how we get there. I have worked with in product for most of my career. Building products for big corporates, small startups and scale-ups.

Video: What is Product Management?

Sachin Rekhi

Video: What is Product Management? Slides: What is Product Management? In January I was invited to the UserTesting Sales Kick-Off in Napa Valley to give a keynote on product management.

Embedded BI and Analytics: Best Practices to Monetize Your Data

Speaker: Azmat Tanauli, Senior Director of Product Strategy at Birst

By creating innovative analytics products and expanding into new markets, more and more companies are discovering new potential revenue streams. Join Azmat Tanauli, Senior Director of Product Strategy at Birst, as he walks you through how data that you're likely already collecting can be transformed into revenue!

Don’t get tricked by Metric(k)s.

The Product Coalition

Source: Blog The core of a product manager’s job revolves around metrics. What distinguishes great product managers from the rest is their ability to pay heed to the right metrics at the right stage of AARRR (more popularly known as pirate metrics¹).

5 strategies to drive your next wave of growth

Inside Intercom

You often hear great talks about the founding story and how to drive that first phase of growth. At SaaStr , I talked about what happens after that, how you can drive your next phase of growth. When you are starting a business, or joining a new one, you are excited and full of ideas.

We Can’t Trust Technology Providers – Is It Time for a Code of Ethics?

Mind the Product

In the day and age where data is king, users have now essentially become the product. Questionable actions by leading tech giants hit the news every other day – from Facebook spying on its users and selling data, to Apple admitting it degrades batteries on purpose to force upgrades – it seems users just cannot trust the companies that provide us with everyday technology.

Top 10 VMware Performance Metrics That Every VMware Admin Must Monitor

eG Innovations

Virtualization technology is being widely adopted thanks to the flexibility, agility, reliability and ease of administration it offers. At the same time, any IT technology – hardware or software – is only as good as its maintenance and upkeep, and VMware virtualization is no different.

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4 Steps to Developing Your Customer Care Strategy

The quality of a customer care strategy can make or break a company, but simply resolving a customer service issue or complaint is no longer enough. Learn the 4 steps that address the major points you need to consider when building a customer care roadmap.

Why I Moved From Customer Success to Product-led Growth


Last month, I quit my position as head of Customer Success at my company, RD Station. It was a dream job for a CS leader, if I may say so myself.

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3 techniques to quickly discover what your customer really needs


Are you building the right product? Building products means nothing when they’re not the right products.”

Thank you for Helping to Build Better Products at #MTPEngage Manchester 2019

Mind the Product

On February 8th and 9th we got together in Manchester to put the challenge out to build better products via our workshops and conference.

Stars in their eyes – why we changed our emoji ratings

Inside Intercom

We all know the importance of measuring the quality of your interactions with your customers. Asking for feedback from customers helps managers spot and reward star performers and identify opportunities to improve the quality of support their team provides.

Nine companies share 30+ best practices for creating embedded analytics products

In this 4-part series, product and technology leaders share insights for successfully going to market with a data product. Download the eBook now, and find out how you can embed analytics in your solution, from building your business case to designing and launching your product.

How to Enhance Your Product Management Super Powers


As you pause for a moment to take a sip from your “I’m a Product Manager, What’s Your Super Power?” coffee mug, consider a challenge that may require some super- human type thinking: are you a technical or a strategic product manager?

How we used customer feedback to launch our Slack integration in 20 days


Previously, Geda talked about how we use the Customer Discovery Process to make sure we are building the right products.

Want to Write, but Don’t Think you can? How to Face Your Fears

Mind the Product

Last week, I was at a conference where people were invited to offer their expertise to others for conversation. Working at Mind the Product, I put forward a topic I know well, and decided to offer it on Twitter as well. Are you a #product person (founders – this is you!) at #SaaStrAnnual19 who has wanted to get into speaking or writing but don’t know where to begin? Let’s chat! DMs are open here, or schedule a braindate. link]. Emily Tate (@thedailyem) February 5, 2019.

The State of Product Leadership 2019


When you think of a great product manager, what images come to mind? Is it the knowing gaze of the rare creative genius, the Jobsian visionary who can see around corners and intuit customer needs?

Top 10 industries for monetizing data: Is yours one of them?

Find out which industries, use cases, and business applications are the best opportunities for data monetization. Understand what data is being monetized, who wants it, and why. Use data you already own to create new revenue sources. Download the eBook today!

11 Key Competencies to Look for When Interviewing Product Management Candidates


Hiring a new product manager is definitely more art than science. There aren’t many quantifiable indicators of future success, as a product manager’s “ soft skills ” are often way more important than their technical chops.

How Can Product Managers Tell Customers To Not Use Their Product?

The Accidental Product Manager

Product managers face a challenge trying to get customers to not use their product Image Credit: !!! Every product needs a product manager. This means that things that are good for us (think vegetables, running shoes, and protein bars) all need product managers.

How to Make Connections That Count — Advice From a Silicon Valley Veteran (and Introvert)

First Round Review

Karen Wickre is routinely described as someone who knows everyone, even though she admits to being an introvert.

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Ask people for problems, not ideas

The Product Coalition

ID 101759912 © Faithiecannoise | Or… Ideas are not the hard part, sorting them is One of the things I have always struggled with as a PM leader is the constant flow of ideas coming my way.

Encouraging Innovation in an Established Product Culture

Speaker: Richard Cardran, Chief Creative Officer and VP Strategy, HIA Technologies

Innovation is both a process and an outcome. The best way to begin innovating your products is by innovating your internal process. We'll explore the challenges, solutions, and hands-on techniques for becoming a successful "agent of change" within a well-established product culture. We'll examine the importance of UX and user-centric feature analysis, the adaptation of Agile Methodologies to the creative process, as well as a way to drive successful culture change for setting expectations and winning approvals with cross-functional stakeholders. Innovation and Leadership go hand in hand. Join Richard Cardran, Chief Creative Officer and VP Strategy, HIA Technologies, as we assess some case studies to see how to lead with a clear strategy well-defined tactics, and an unbiased understanding of the fundamental question: "why are you innovating?"

The SaaS Marketing Metrics that Matter to Product Managers


Product managers and marketers share many of the same goals. But if marketing isn’t your thing, you might not know a ton about the various SaaS marketing metrics. Understanding how marketers gauge their progress can help you be a more balanced product manager.

7 habits that will help you stay engaged and focused on delivering a great product experience


Habits. So much has been written about the power of habits, how to keep good ones, and how to detect bad ones. Habits help form the foundation of living a fulfilling life. For example, as a writer, I know it’s a good habit to write.


Centercode User Group ‘19: Fresh Perspectives on Beta Testing


The spread of talent within the Customer Validation industry makes for brilliant conversations. These gatherings are rare, but each one offers incredible insights into both the state of Beta Testing and the professionals leading the charge.