Sat.Mar 23, 2019 - Fri.Mar 29, 2019

How to learn from churn – designing good user offboarding

Inside Intercom

We’ve all signed up for a product only to realize a few months later that it didn’t quite fit our needs. Think about that gym membership you bought in January you’re still paying for even though the last time you went to the gym was in early February.

Dungeons and Dragons slays Agile

BrainMates

I had so much fun when I was a kid in my first years of high school discovering Dungeons and Dragons.

Agile 52

Why customer success matters

Lead on Purpose

Think about a product you use regularly. Why do you use it? Why do you love it? What keeps you coming back? When creating a product or service, you want your users and buyers to answer these questions with positive … Continue reading → Innovation Product Management #CustomerSuccess customer retention markets product service technology

The Global Benchmark Survey: Product Management Skills – Initial Insights

280 Group

Late last year, 280 Group conducted its most ambitious and comprehensive survey to date, to learn more about the skill levels of product managers across the globe. We invited over 30,000 product managers to participate, and received nearly 4,000 responses.

Why Conversational AI Is Key to Customer Service in the Customer Experience Era

In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.

Skilled Product Leaders Can Manage Business Disruptions

Product Management Unpacked

A constant in business today is the speed and scope of change. Businesses encounter disruption more frequently than ever. In some cases, disruption can be attributed to innovation.

More Trending

4 Steps for Designing a Healthy Interconnective Infrastructure

Lead on Purpose

Guest post by Yvette Bethel Your interconnective infrastructure is the framework that facilitates interpersonal and other work relationships. It is important to realize that it doesn’t only encompass interpersonal relationships, it also incorporates your communication channels, organizational structure, policies, procedures, … Continue reading → Integrity Trust Innovation performance relationships strategy

Data Literacy 101

Piyanka Jain

Joel is the newly-appointed CEO of a 100-year-old consumer company. He has been brought in with a vision to make the company customer-centric and tasked with leading digital transformations so that it is at par with the new information era.

Mastering Design Sprints – Kai Haley on The Product Experience

Mind the Product

Kai Haley is Google’s Lead of Design Relations, but in her spare time she also looks after the company’s internal Design Sprint Academy.

Product Success Management Issues – Raghu Ramanujam – Episode – PSMI004

Spice Catalyst

This is the fourth episode of our Product Success Management Issues podcast is with Raghu Ramanujam. He is currently Vice President of Tambora Systems. LinkedIn This is the fourth episode of our Product Success Management Issues podcast is with Raghu Ramanujam.

Embedded BI and Analytics: Best Practices to Monetize Your Data

Speaker: Azmat Tanauli, Senior Director of Product Strategy at Birst

By creating innovative analytics products and expanding into new markets, more and more companies are discovering new potential revenue streams. Join Azmat Tanauli, Senior Director of Product Strategy at Birst, as he walks you through how data that you're likely already collecting can be transformed into revenue!

Product Over Process

ProductCraft

While on a preschool tour for my toddler, I came across this poster describing “Product vs. Process.” It turns out “Product vs. Process” is a known early childhood educational framework. I’m a first-time parent, so I’m still learning.

New Book: Killer Ways To Make Partnerships Work For Product Managers

The Accidental Product Manager

Who was it that said “It take a village…”? They may not have been talking about being a product manager, but they might as well have been. Life has become so complex that product managers can no longer make their product a success just by their own efforts.

Books 99

Why Moderated User Research is Worth the Cost

Mind the Product

This article explores the value of both moderated and unmoderated user research. It outlines the differences between the two, and looks at the potential options for product managers in the light of timeline, budget, and expected revenue. And while moderated research may be expensive, it’s my view that the benefits it delivers are worth the cost. Unmoderated research can be useful in certain scenarios, but it is important to recognize its limitations.

Be a Better Marketer with AI

Pragmatic Marketing

“Is artificial intelligence going to take over marketers’ jobs?” ” is the new “Is email marketing dead?” ” in online marketing.

4 Steps to Developing Your Customer Care Strategy

The quality of a customer care strategy can make or break a company, but simply resolving a customer service issue or complaint is no longer enough. Learn the 4 steps that address the major points you need to consider when building a customer care roadmap.

Cosmos versus chaos. Brief guide to development methodologies that improve efficiency.

The Product Coalition

Software development is rarely linear. As the project moves along, the customer may want new features, or have new functionality requirements that conflict with the existing application architecture.

Grocery Store Product Managers Get Ready For The Future

The Accidental Product Manager

Grocery stores are going to have to change to keep up with customer’s needs Image Credit: I-5 Design & Manufacture. Product managers for grocery stores have actually had it pretty easy for quite some time.

Why the Worst Product Managers Expect the Best

Mind the Product

With each product I’ve built, things have rarely come together exactly as planned. But it’s not the inconveniences, technical challenges, or misguided people that are the problem. It’s that we ever allow them to catch us off guard in the first place. Anyone can operate under ideal conditions. But ideal conditions are the exception, not the rule. Eighty percent of your time building product will take place in a maelstrom of ambiguity and obstacles.

How to Close the Loop With Customer Feedback

Gainsight

There’s nothing worse than submitting feedback about a product you love and hearing nothing back. Okay, there’s probably a few things that are worse, but it’s still pretty painful when it happens.

Nine Companies Share 30+ Best Practices for Creating Embedded Analytics Products

In this 4-part series, product and technology leaders share insights for successfully going to market with a data product. Download the eBook now, and find out how you can embed analytics in your solution, from building your business case to designing and launching your product.

What to do if you only have $100 to spend on User Testing

Usersnap

User testing is a bit like sports. Almost everyone agrees that it is essential, but only a few manage to do it regularly. Quite often getting your product tested by real people is skipped because of budget constraints and exploding costs in development.

Tester-Powered: How Google Will Support Stadia with Beta

Centercode

You know that classic movie scene where a new kid walks into a classroom and everyone turns to stare? That kid is Google, and the classroom is the gaming industry.

Growth Hacking for Product Managers by Chris Long

Mind the Product

Chris Long , Product and Growth Leader and part of the new product development team at Booking.com, introduced the ProductTank community of Karlsruhe to processes and models to drive product growth. Growth and Product Management. Chris says that product managers often are unaware of their responsibility in the growth process.

Can there be an all-in-one product management tool?

ProductBoard

This is a question we hear a lot. What is the best product management tool? Often this discussion goes down one of two paths. On the first path, what often follows is a laundry list of tools that often includes Slack, Trello, Jira, Google Docs, and so on.

Top 10 industries for monetizing data: Is yours one of them?

Find out which industries, use cases, and business applications are the best opportunities for data monetization. Understand what data is being monetized, who wants it, and why. Use data you already own to create new revenue sources. Download the eBook today!

Be a Product Owner, Not a Backlog Owner

ProductCraft

One specific antipattern in Agile software development involves a product owner (or product manager) morphing into a “backlog owner.” ” So, what exactly is a “backlog owner?” ” To understand that term better, let’s first look at what a product owner does.

Agile 80

How to Make Your Product Scientifically Irresistible

Gainsight

Your product can’t suck. That’s a given. But it’s also not enough to be a good product that doesn’t hook your customer and connect to their pain points.

The E-Scooter Market is in High Gear, But Are Commuters Pumping the Brakes?

AlphaHQ

The “last mile” mobility revolution promises to make the experience of getting to and from work better than ever before.

How Prepared Are iOS App Developers For IoT Integration

The Product Coalition

When describing a variety of electronic devices connected via the internet, the “Internet of Things” (IoT) presents a more appealing and acceptable term.

Plan for Product Launch Success with Data and Analytics

Speaker: Piyanka Jain, President and CEO, Aryng

When you launch new feature (or an entirely new product), there are many questions that you'll need to answer. Is the feature being adopted? Do your customers like it, or does it need to be improved? Was the launch successful? Well, that all depends on how you define success. Join Piyanka Jain, President and CEO of Aryng, as she explains why - and how - you should use data and analytics to define and track a successful launch.