Piecing it together: how to design cohesive onboarding
Intercom, Inc.
SEPTEMBER 17, 2019
In practice, the team empowered all other product teams to easily contribute and own aspects of the onboarding flow while aligning with an overall strategy and narrative. Team Onboarding worked with various teams, like Sales and Marketing, to craft a scalable, long-term onboarding narrative and vision for Intercom.
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