Instructional Designer vs. Customer Success Manager: Who Knows Your Customers’ Better (and Does It Really Matter)?
Gainsight
APRIL 12, 2024
The answer: Digital Customer Education (CE). Effective customer education empowers users to learn your platform quickly and efficiently, without interrupting their workflow. In our field, the composition of Customer Education teams can vary wildly. Particularly when it comes to hiring a team. Your IDs or CSMs?
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