UX Planet

JANUARY 16, 2024

The last thing you need is to stumble into the abyss of bad branding, a place where countless others have lost their way. In this article, we’ll uncover the common branding mistakes that have haunted both enterprises and small ventures. Budget constraints: Small businesses often operate on shoestring budgets.

Branding 96

Branding User Testing Product Research Data Visualization 96

Mixpanel

JANUARY 3, 2022

As data-driven product development continues to balloon in popularity, so does the need for accurate and sophisticated implementation of analytics tracking in software products. From the perspective of many engineering teams, product analytics is treated as a second-class citizen. Spearhead a slick analytics implementation.

Analytic Tools 59

Analytic Tools Data Visualization Engineering Weak Development Team 59

The Product Guy

APRIL 9, 2020

What about stepping up to lead a team while a coworker is out on leave or joining a new team and having to earn their trust in less than a month? . Using existing behavioral and habit formation research, I developed and employed a simple and effective framework. Have you ever had to talk a difficult customer down from the ledge?

Framework 189

Framework User Testing Product Research Weak Development Team 189

Userpilot

OCTOBER 1, 2022

As you develop your product and achieve product-market fit , you must consider the technology adoption curve , which divides users into five segments: innovators, early adopters, early majority, late majority, and laggards. Implement an in-app help center to provide educational resources and support to your users. Innovators.

Feedback Software 91

Feedback Software Research Software User Testing Onboarding KPIs 91

Userpilot

NOVEMBER 19, 2022

Customer service KPIs measure the performance of customer service teams and customer support management. You should track customer service KPIs to measure the performance of your support teams, improve customer satisfaction, and boost customer retention and loyalty. Measure the performance of your support team.

Onboarding KPIs 90

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 90

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. These evolving demands from enterprise customers bring with them different skillsets customer success managers need to hone.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

ProductPlan

OCTOBER 1, 2020

Product managers, product leaders, and product executives have no shortage of educational opportunities. The goal is to help product teams “rise above the day-to-day slog and truly think through what makes a successful Product and how to make it happen.”. The 2020 edition is a virtual, one-day event. SaaStr Annual. SaaStr Annual.

Research Software 86

Research Software Onboarding KPIs Technical Review Agile 86

BrainStation Product Management

NOVEMBER 27, 2018

From the production of Red Dead Redemption 2 to the Adidas Yeezys, Product Managers (PMs) are an increasingly important component to the product development process, acting as the “ glue that binds user experience with technical and business requirements. ”. ” Increasingly, this strategic plan involves continuing education.

Product Management 68

Product Management Product Manager Weak Development Team Certifications 68

Userpilot

OCTOBER 4, 2022

So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on! KPIs must be measurable in numeric terms, as they can be used to track development over time and let you change your strategy as needed. It indicates whether or not your strategy is working.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them. Short on time?

Outbound 183

Outbound Technical Advisors Weak Development Team Product Research 183

PMLesson's Ace the PM Interview

JULY 13, 2020

Also unsurprisingly, education hasn’t kept up with growth. Getting PM-certified might be right for you if: You don’t have a traditional education that dovetails with a PM role (e.g. Leading a diverse team. In volatile times like these, it’s no surprise that PM jobs are growing fast. might give you the boost you’re looking for.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

Intercom, Inc.

NOVEMBER 20, 2018

It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. Inbound marketing is when you create compelling content that educates and informs your target personas. Iterate the product based on feedback.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals. What is customer education? What is a customer education platform? More loyal customers.

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Education 94

PMLesson's Ace the PM Interview

DECEMBER 13, 2021

The BOLD (Build Opportunities for Leadership & Development) is meant for those business and marketing-related roles. The internship programs at Facebook are significantly educational, whereas internship programs at other companies may be more hands-on. This is not necessarily a bad thing by any means.

Technical Review 52

Technical Review Research Software Feedback Software Software Review 52

UX Studio: Product Management

JANUARY 11, 2022

Our experts analyzed services, portfolios, expertise, strengths, and weaknesses of dozens of Webdesign Wien companies to create this curated list. As an established UX design agency with over ten years of experience, we have worked in fintech, fashion, digital solutions, traveling, education, and healthcare industries, just to name a few.

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Userpilot

SEPTEMBER 15, 2022

While marketing teams use CI data to understand customer personas and create hyper-personalized marketing campaigns, product teams use it to spot product friction and prioritize further product improvements and bug fixing. This includes: Demographic data (Age, gender, education, social status, etc.); Any first-party data.

Feedback Software 95

Feedback Software Research Software Analytic Tools Data Visualization 95

Gainsight

MARCH 1, 2021

Jamf is a bridge between the legendary Apple user experience and the enterprise demands of IT needs. . Ben: Previously, our customer teams handled technical support, the renewal process, and the relationship. Developing and improving the customer relationship became my task. That meant they were happy.

Customer Experience 52

Customer Experience User Testing Customer Feedback Data Visualization 52

Gainsight

FEBRUARY 2, 2024

An online training center serves to train and educate a company’s most valuable assets—their customers. As anyone who has developed a training center will tell you, the number one goal of this effort is to get people to utilize training materials. Add to that the fact that customers appreciate one-on-one consulting.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

APRIL 16, 2021

Every SaaS company that wants to be successful needs to care about educating its users. The need for customer education begins right at the beginning of the customer journey, with a study by Retently highlighting that almost a quarter of churned users leave due to poor onboarding. Intuitive search function. Source: Zendesk.

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Intercom, Inc.

NOVEMBER 17, 2022

Alina Vandenberghe is the Co-Founder and Co-CEO of Chili Piper , an inbound conversion software that helps sales teams automatically schedule appointments and instantly turn leads into qualified meetings. Although she was a product manager, she’d experienced sales first-hand growing up and had spent many hours studying revenue teams.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Userpilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market development targets new markets with existing products, while product development – existing markets with new products. If so, we’ve got you covered.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 94

Userpilot

APRIL 29, 2021

Customer onboarding is really a synonym for customer education. Other software requires direct integrations and developer participation to create more complex product experiences. This decreases the strain on your customer success teams. It doesn’t require heavy developer investment to get set up. Inline Manual.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JULY 9, 2021

Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. She coaches teams on how to collect meaningful customer input and use it to make product decisions on a daily basis. Partnering up with adjacent teams to improve continuous discovery.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Userzoom

DECEMBER 17, 2019

Some stakeholders need to see the effects on the team to really appreciate the value, which is where design sprints come into play. When new to a project or team, conduct key stakeholder interviews. Documenting, storing and sharing user research badly, often means new teams have to start from the beginning every time.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Gainsight

OCTOBER 16, 2018

Servant leadership is the idea that leaders serve their teams rather than teams serving their leaders. Among them: Whenever Nadav, our Director of Enterprise CSM, wants his team members to try out a new motion to help our clients, he performs the motion himself first. We need more inspiration in general.

Leadership 65

Leadership Weak Development Team Feedback Software Software Review 65

UX Studio: Product Management

JULY 5, 2021

As a client, you invest your time, energy, and limited resources into your digital product development. As a design agency that works with NYC companies , we have developed an effective remote collaboration process that helps us stay in touch with our partners despite time zone differences. Is there anything we can help you with?

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. So they created a software that provides control, visibility, and payment methods for corporate finance teams. If people aren’t looking for your solution, you have to educate them about the problem your product solves.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

The Product Coalition

JULY 5, 2020

For many, careers invested in continued vertical and horizontal learning and progress take years to develop. Directors and VPs at many public companies have usually spent 20+ years working and getting better at their craft, while also expanding their exposure and education into other parts of the business.

Weak Development Team 79

Weak Development Team Banking Leadership Engineering 79

Userpilot

MARCH 15, 2022

Focusing on the proper metrics at this stage is crucial to how successful or bad your GTM plan will be. This go-to-market plan is used by product marketers and their team to ensure you smoothly launch your product to the right customers at the right time and stand out from the competition already existing in the market. GTM strategy.

Research Software 79

Research Software Strategy Customer Experience User Testing 79

ProductPlan

FEBRUARY 24, 2021

Education is a core function of what we do here at ProductPlan. Several reviewers cite poor performance, long load times, and more that weigh down the overall experience. Their platform includes a “feedback inbox” where customer-facing teams (sales, customer success, etc.) Roadmunk delivers well here. Edge: ProductPlan.

Feedback Software 52

Feedback Software Data Visualization Software Review User Testing 52

ProductPlan

FEBRUARY 24, 2021

Education is a core function of what we do here at ProductPlan. Several reviewers cite poor performance, long load times, and more that weigh down the overall experience. Their platform includes a “feedback inbox” where customer-facing teams (sales, customer success, etc.) Roadmunk delivers well here. Edge: ProductPlan.

Feedback Software 52

Feedback Software Data Visualization Software Review User Testing 52

Userpilot

JUNE 22, 2021

The best onboarding software for SaaS companies will not require your product team to engage an engineering team to be effective. ask your developers to paste a javascript snippet into the source code of your app/website. One of the reasons users churn is poor customer support when they need it. Ease of use.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

PMLesson's Ace the PM Interview

FEBRUARY 11, 2019

Transformation Labs is an advisory and consulting firm that helps enterprise and technology companies accelerate their path to product success. I started my career as a software developer, working on database applications. I don’t think we do a good job at defining and hiring for the right skill sets for these teams.

Research Software 40

Research Software Weak Development Team Product Research User Testing 40

Radical Product

NOVEMBER 30, 2018

e27 Academy brought together a diverse group of over 150 entrepreneurs and innovators representing more than 16 countries, and a range of verticals, from social enterprise to tax software, from modular furniture to supply chain logistics. Educate your team and investors. Working on my new product will help me reach my end goal.

User Testing 40

User Testing Data Visualization Research Software Feedback Software 40

Userpilot

MARCH 22, 2021

TL; DR. Product marketing is different compared to general marketing in that product marketing teams know all the technical details of your SaaS product and communicates it through launch, feature announcements, white papers, and other mediums. An enterprise plan for businesses that need priority support is also available for $749 a month.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userzoom

APRIL 17, 2018

I would like 2018 to be the year of educating product teams on how to design lean, accessible and inclusive experiences. ” It's time to educate product teams on how to design lean, accessible and inclusive experiences @matthewmorek Click To Tweet. The pressure to change will be both top-down and bottom-up.

Research Software 107

Research Software Feedback Software Analytic Tools User Testing 107

Userpilot

MAY 26, 2024

It enables product teams to create, implement, and test personalized in-app onboarding experiences. It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth. Uncover weak spots of your product and bottlenecks that disturb the customer journey.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52