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How our infrastructure scales alongside our customers

Intercom, Inc.

This allows us to develop teams of deep domain experts to support and enable product engineers as they build the next generation of Intercom, and provide world class observability tooling, scaling, reliability, and secure-by-default build patterns. . This allows engineers to observe production without the need to write any additional code. .

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The ultimate customer support tech stack for 2022

Intercom, Inc.

To achieve this seemingly elusive balance, it connects these three support layers and core capabilities: Proactive support that helps you get ahead of known problems before they reach your team using outbound messages , product tours , and mobile carousels. and “Which messages are most effective?” Business intelligence: Prodsight.

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How to Align Stakeholders from Different Departments on a Product Roadmap. Speaking with Paul Ortchanian, CEO, Bain Public

Bain Public

Having engineers just releasing features that don't add much value, really bloat the product and doesn't make it as valuable as it could be. The sales team has different working styles than the marketing team who has different working styles than the UX, product and engineering team. The engineers want to work on their pet projects.

Roadmap 52
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Megatrend: Customer Success and Product Are Better Together

Gainsight

In fact, Tandon goes one step further: “[The] CS team should be the engine of growth for new products/features.”. We have the Outbound Product Management role, which creates this type of bridge,” said Cesar Castro, a Senior Director of Outbound Product Management. “We The Journey Is Never Over.

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Your Audience’s Real Roadmap Questions

Mironov Consulting

I get pulled into lots of discussions among product managers about the best ways to represent (and then present and present and present) roadmaps or backlogs, especially to internal sales/marketing/support audiences. Each functional group has its own product priorities, so each wants a different roadmap. Just sign here.”)

Roadmap 92
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5 Mistakes You’re Making When Sharing Your Product Roadmap

ProductPlan

One of the few times a product manager really gets to take center stage and show the fruits of their labor is when they’re presenting the product roadmap. Roadmap presentations are the culmination of weeks, months, or possibly years of work. A compelling roadmap can inspire the company and set a positive tone for the future.

Roadmap 65
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TEI 334: Making product management effective regardless of the product emphasis in an organization – with Monika Murugesan

Product Innovation Educators

She focuses on portfolio roadmaps, innovation, strategy, and customer success. . In organizations where product management is not well-understood, the PdM role blurs between project management and outbound marketing, and PdMs are usually under engineering teams or marketing teams. Click here to download the Action Guide.