Mironov Consulting

OCTOBER 19, 2022

Product management doesn’t run Engineering; Engineering runs Engineering. And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn. But there are some engineering team configurations that I see as problematic.  So

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Weak Development Team Software Review Systems Review Technical Review 129

The Product Coalition

JANUARY 27, 2024

Sustainability Spans The Entire Lifecycle Whether you are already a champion of green computing or are just beginning to grasp its significance due to the evolving client and regulatory landscapes, understanding and actively reducing the carbon footprint of our software creations is not just important — it’s imperative.

Analytic Tools 137

Analytic Tools Research Software Reporting Tools Software Review 137

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. Looking at how the best companies operate, Hubert and his team boiled down product excellence to three key areas of action: vision, strategy, and execution.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Product Innovation Educators

MAY 22, 2023

As the title of this episode conveys, our discussion will weave together topics for aligning customers’ needs and business strategy. Summary of some concepts discussed for product managers [2:36] What problems have you ran into related to aligning business strategy and product work? Engineering had a lot of power.

Feedback Software 94

Feedback Software User Testing User Friction Customer Experience 94

Alchemer Mobile

FEBRUARY 20, 2020

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. The risk of customer churn due to negative sentiment isn’t news to most companies, and many think they are capturing emotion and measuring sentiment across their digital experiences.

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Feedback Software Research Software User Testing Systems Review 147

TechEmpower - Product Management

MARCH 4, 2024

Similarly, in customer support , AI-driven chatbots and automated response systems are taking over routine support, effectively handling common issues such as account inquiries or basic troubleshooting. By automating routine and complex tasks alike, AI allows engineers to focus on innovation and strategic tasks.

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Generative AI Analytic Tools Research Software Reporting Tools 118

The Product Guy

APRIL 9, 2019

Journey Into the World of Strategy. The notion of a strategy in product management seems like something that only high-level stakeholders at the executive level should care about. After all, many product managers tend to treat a strategy as something that’s scared and driven top-down from the executive management level.

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Feedback Software Analytic Tools Technical Advisors Strategy 148

Userpilot

AUGUST 2, 2023

A data-driven email marketing strategy helps to personalize subject lines, increase clickthrough rates, and improve customer retention by re-engaging inactive users. It includes audience segmentation, content personalization, timing, and overall campaign strategy. Why is a data-driven email marketing strategy important?

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Data Visualization Analytic Tools Customer Experience User Testing 98

Mironov Consulting

FEBRUARY 28, 2024

  They are coming off customer calls, strategy sessions, renewal discussions, marketing automation planning sessions, compliance reviews, and industry analyst briefings that highlight improvements that must be made.  Crack the WIP Agilists and systems thinkers call this the WIP/Work in Progress.  There’s

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Reporting Tools Software Review Technical Review Weak Development Team 105

The Product Coalition

FEBRUARY 11, 2023

Have you ever wondered why a Go-to-Market (GTM) strategy is required when you launch a product or service? Regardless of the outcomes, I realized that I loved building businesses; However, during that time, we didn’t know anything about Go-to-Market (GTM) strategies or how to apply them when one wants to launch a product or service.

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User Testing Research Software Feedback Software Strategy 78

Intercom, Inc.

MARCH 16, 2022

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. Here’s how we do it. Availability is embedded our culture.

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Software Review Technical Review Systems Review Management 118

Product Management Unpacked

MAY 27, 2021

After nine years working as a systems engineer, applications engineer, software engineer and finally, a lead data engineer, Debashish Sasmal was ready for his next strategic move. Much of this project was an open question: ‘How do you go beyond product strategy to business strategy?’ I was ready.”.

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Healthcare Technical Review Product Management Product Manager 146

The Product Guy

OCTOBER 9, 2018

First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder). I admit that in the past, I have been soured on “strategy” as a discipline.

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Weak Development Team Product Strategy Strategy Development 130

Sachin Rekhi

AUGUST 4, 2021

Or PMs at larger established tech firms might see great PMs at work within their company, but they struggled to reverse engineer just how to recreate their success for themselves. This is due to the very process by which the roadmap is developed. Product + Engineering Programs : Technical Strategy , Scaling Product Delivery.

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Technical Review Onboarding KPIs User Testing Feedback Software 166

Intercom, Inc.

OCTOBER 13, 2021

The team spent most of its days dealing with minor issues that arose within our system, constantly working reactively instead of looking at the underlying problems and proactively strengthening the infrastructure – we simply didn’t have time. Our Data Infrastructure team is small, so engineers would generally work on projects individually.

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Data Visualization Analytic Tools Systems Review Engineering 129

Mixpanel

APRIL 12, 2024

Let’s talk about those generative AI systems of today—things like Chat-GPT, Google Gemini, or Midjourney. But ultimately we all wound up being surprised at how effective RLHF—reinforcement learning from human feedback—worked and how important the UI changes were in popularizing the AI system.

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ChatGPT Artificial Inteligence Research Software Analytic Tools 52

PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Want to know what your next steps are as an engineer as you make your way to CTO? An engineering career can go in many different directions depending on your technical skill set and what you want out of a job. We've got your covered.

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Software Engineering Reporting Tools Fractional CTO CTO 52

Intercom, Inc.

FEBRUARY 26, 2018

by Rich Archbold, Senior Director of Engineering at Intercom. It’s even harder if you don’t know all of the armies on the field, their strategies and weapons, or even who’s a friend and who’s a foe. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software.

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Research Software Software Review Technical Review Development Team Review 224

PMLesson's Ace the PM Interview

JANUARY 12, 2021

These are program sense, cross-functional partnerships, behavioral, and system design questions. Of the four, many find the system design questions to be both the most challenging and the most significant for your chances of an offer. So what is system design after all? What is System Design? Let's get to it!

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Technical Review Systems Review Software Review Software Engineering 52

Usersnap

FEBRUARY 23, 2022

SaaS product management is undoubtedly the engine that helps digital enterprises grow. How is SaaS Product Management the Central Nervous System to Product-Led Growth? The product life cycle requires research, strategy, internal company alignment, product development, and consistent product refinement. What do I mean by this?

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Feedback Software Research Software User Testing Systems Review 59

The Product Guy

MAY 7, 2020

Often, this is due to resource constraints rather than a lack of understanding of a PM role. As you climb the ladder, primarily the focus changes from solution and execution to strategy. Product Strategy. As a first step, PM needs to define the strategy for the product. Hard Skills Required for the Role. Product Roadmap.

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Technical Review Research Software Onboarding KPIs Reporting Tools 159

Lenny Rachitsky

APRIL 9, 2024

Instead, I believe that AI will have the most profound impact on the high-level (and historically most valued) skills of product management: developing a strategy, crafting a vision, identifying new opportunities, and setting goals. That sounds a lot like a tool that would be incredibly good at identifying a clever strategy.

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Data Visualization ChatGPT Research Software Product Management 120

eG Innovations

DECEMBER 15, 2022

Change tracking and controlled change ensure that there is a record of the state of a system and if issues arise the cause can be linked to effects. Also, over the weekend, system maintenance had been performed and all the servers had been rebooted. The resource increase is not due to a change in traffic. This was easy.

Reporting Tools 59

Reporting Tools Strategy Systems Review Software Review 59

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. If you’re a senior engineer and want to further your career, what skills should you develop? How do people move into staff engineering roles? What’s the right way to do this in your company?

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Technical Review Leadership CTO Coach Weak Development Team 274

The Product Coalition

DECEMBER 29, 2021

Credits to Egor Koshman With no further due, here are the books that influenced my thinking (with one favorite quote and a short summary each) : Good Strategy/Bad Strategy (By Richard Rumelt) “The kernel of a strategy contains three elements: a diagnosis, a guiding policy, and coherent action.”

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Books Systems Review Software Review Weak Development Team 121

The Product Coalition

DECEMBER 23, 2021

Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more. Non-transparent system response Imagine a case: after starting an operation, the system stops responding. Unfortunately, the customization process often turns out to be highly sophisticated due to numerous steps.

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Weak Development Team UX User Testing Technical Review 169

The Product Guy

MAY 15, 2017

In a recent live stream from one of our mentors of The Product Mentor , Dustin Levy, lead a conversation around “Product Strategies for Non-Strategists”. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Signup to be a Mentor Today! View the live stream….

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Analytic Tools Research Software Product Strategy CTO Coach 90

Product Talk

SEPTEMBER 1, 2021

Clockwise from the top left, Codi Funakoshi, Product Designer, Rafa Salazar, Lead Software Engineer, and Lisa Orr, Senior Product Manager. The “really close” category includes the product and engineering teams. In other words, Lisa needs buy-in from the product and engineering teams in order to get anything built. Engineering.

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Product Research User Testing Technical Review Data Visualization 221

The Product HQ

MAY 10, 2024

It also implies added difficulty during the approval phase of product development due to the elevated uncertainty surrounding the products. Step 3: Get Certified in Machine Learning To oversee machine learning projects, your proficiency in ML science and systems. You do this by getting involved with a machine learning system startup.

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UX Planet

FEBRUARY 13, 2024

The degree of technical knowledge required for some production art work may be comparable to higher skilled engineering, especially with computers.” That’s one of the reasons Design Systems are built. Where Does Deliverability/Production fit with Templates, Automation and AI.

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User Testing Research Software Technical Review Systems Review 77

Sachin Rekhi

FEBRUARY 1, 2016

One of the challenges we've long acknowledged in the tech industry is how difficult the transition can be from a software engineer to an engineering manager due to the vast distinction in the skill set to be great at the new role. Shift your individual focus from design and execution to vision and strategy.

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Systems Review Feedback Software Weak Development Team Technical Review 131

Product Bookshelf

FEBRUARY 27, 2016

Invisible Engines: How Software Platforms Drive Innovation and Transform Industries by David S. “Invisible engines” are software platforms, software which makes services available to other software through Application Programming Interfaces. A common platform pricing strategy charges one side, but not the other.

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Engineering Software Review Systems Review Magazine 48

Intercom, Inc.

APRIL 28, 2020

. “We have regularly put forward opinions and ideas and beliefs on the nature of product design” A lot of that consideration happens as part of the process by which we build product – the discussion and debate among product managers, designers and engineers leads to a constant testing and refining of beliefs and opinions.

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Feedback Software Software Review Systems Review User Testing 129

The Product Coalition

SEPTEMBER 4, 2020

Three years later I became a web application engineer at a startup that built software for military and private industries. In fact there was tension between designers and developers due to cultural and language differences (most developers were Indian and Asian, the other three designers were white Americans, and I am British West-Indian).

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Weak Development Team Systems Review Customer Experience Software Review 126

Intercom, Inc.

JUNE 9, 2021

With these challenges in mind – and after collecting tons of feedback and reviewing engagement scores from those initial groups of new hires – we had to take a pause to plan and iterate our experience. Q&A with product leaders on our product strategy. They are: . Core business learnings. Support elements . Product demos .

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Feedback Software Customer Experience Systems Review Presentation 253

The Product Coalition

JULY 28, 2022

Execution is strategy’s less sexy, but equally important conjoined twin; it is the yin to strategy’s yang; neither can survive without the other. So why is it that strategy receives so much more love from business leaders and authors? This is a problem because strategies are worthless without action. In our case: WARNO?—?This

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Framework Systems Review Data Visualization Document 117

The Product Guy

JULY 4, 2019

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. This was due to incorrect contribution amounts, the system not finding an account, or invalid employer data. These system errors increased our backlog and costs, and delayed enrollments.

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