Intercom, Inc.

AUGUST 10, 2018

Here is a recording of the launch event we held to announce and explain Custom Bots , and below is a transcript of the video, lightly edited for clarity. It’s called Operator, and it performs tasks like inbound lead qualification and customer routing. So we’re asking now what their name is. It could be company size.

Customer Experience 112

Customer Experience User Testing Research Software Reporting Tools 112

Intercom, Inc.

AUGUST 12, 2021

On the customer side, one thing that definitely annoys me to no end is when I have to go about repeating myself over and over again across multiple reps, I won’t name any companies, but if you’re asking me, “What’s that worst support experience?” ” that is always a factor.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Usersnap

SEPTEMBER 27, 2022

Mantis got its name from the Mantidae family of insects, colloquially referred to as bugs. an event-driven plugin system was introduced. Today, Bugzilla is still used by big enterprises as well as some pretty huge open source projects. That’s also the reason why Mantis BT uses a bug as their logo.

Reporting Tools 19

Reporting Tools Feedback Software Analytic Tools Data Visualization 19

Userpilot

JULY 12, 2021

Heap is a comprehensive product analytics suite that tracks all sorts of in-app user interactions and requires no prior definition or configuration of events. However, you can create custom events by selecting event parameters relevant to your needs. Larger organizations can opt for its enterprise solution, Analytics 360.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Business of Software Conference

JANUARY 28, 2019

Upcoming Events. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Or maybe you need a classic enterprise sales person who goes into the market and makes leads happen. Upcoming Events. BoS Europe 2019 BoS USA 2019. Don't Miss a Thing - Get BoS Updates.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

Intercom, Inc.

JANUARY 31, 2019

When you say, “We’re not going to do enterprise sales,” and then a massive company waves a massive number of potential dollars in your face, it’s easy to compromise when you haven’t written that out explicitly. Then we also look at inbound as a separate function. Sometimes it’s hard to stand your ground.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Userpilot

MAY 19, 2021

Are you a more low-cost small business option, or do you offer advanced features for enterprise organizations? Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Inbound Marketing. Conferences/events. Social Media. TV commercials.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Business of Software Conference

JANUARY 16, 2020

Upcoming Events. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Name me a couple of features. So I worked at a company and we were in the enterprise CRM space. So the King of enterprise CRM at the time was this big company called Siebel.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108