Mind the Product

NOVEMBER 30, 2017

TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. For example if a customer is refused insurance by an automated system they can call and ask for a manual review.

Data Visualization 125

Data Visualization Technical Review Reporting Tools Technical Advisors 125

The Product Coalition

MAY 27, 2020

For example, the code for certain areas of text doesn’t take into consideration the space needed for some languages, meaning more working hours must to go into fixing this. The most helpful vendors are those that advise on the right processes and best translation management tools for the task at hand. Translatable texts?—?usually

Feedback Software 148

Feedback Software Technical Advisors User Testing Software Review 148

Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. Right now, enterprise companies are thinking about how they can scale proven use cases with less technical knowledge to drive business goals.

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100

Product Talk

AUGUST 10, 2016

We would jump from reviewing interview guides one week to discussing experiment results the next. He gave a few examples, a house, a better job, more leisure time. For example, if you had a house today or a better job today, why would you be better off? He explained why by extending his example.

Research Software 278

Research Software Product Research User Testing Customer Experience 278

Userpilot

MARCH 3, 2022

Product managers with technical skills such as SQL or technical stack are in high demand, so highlight them in your resume. For example, a product manager needs to tell the story of the product and how it solves their problems to convince them to make the purchase. Show off your Product Manager (technical) skills.

Data Visualization 98

Data Visualization Analytic Tools Technical Advisors User Testing 98

Modus Create

DECEMBER 10, 2024

Larry advises companies not to deploy GenAI directly to customers without human oversight the potential consequences are too high, particularly for highly regulated industries like financial services, life sciences, and healthcare. Sarah advises companies to ensure that AI is fully embedded into their digital products from the concept phase.

Reporting Tools 40

Reporting Tools Research Software Data Visualization Technical Advisors 40

Amplitude

JUNE 8, 2017

I had become pretty active as a mentor and advisor to various startups and really enjoyed it! Social Capital’s work consists of helping solve the world’s largest problems which it does by investing in technology in sectors such as healthcare and education, and companies both within and outside of the United States.

Technical Review 58

Technical Review Technical Advisors Development Team Review Software Review 58

The Product Coalition

OCTOBER 21, 2019

As a project manager at an IT company working with many non-technical startup founders, our clients, I often get to resolve a variety of interesting issues that relate to technology and communication. They had spent a lot of time choosing the technological stack and discussing technical solutions with outside consultants.

Technical Review 64

Technical Review Technical Advisors Research Software Agile 64

Userpilot

JULY 9, 2021

Inspired by Marty Cagan contains a little about everything in product management and is based on how the most successful tech companies in the world build products. It’ll teach you how to set up continuous discovery with your product trio team of product managers, design leads, and tech leads. Recruiting users for discovery interviews.

Research Software 98

Research Software Books Feedback Software Analytic Tools 98

The Product Coalition

APRIL 5, 2021

Examples include your stories, and your requirements for your Technical teams. Communication with tech teams is always a disaster waiting to happen by the slip of a few points and misalignments. I use this stage for nothing but to get more ideas as I write, and then review. Let me use an example to explain further.

Document 84

Document Technical Advisors Construction Customer Experience 84

Product Talk

APRIL 7, 2021

I am a former chief product officer and now coach and advise product leaders and teams. Teresa : I’m going to do a quick review of what we covered in Part 1 and Part 2. The idea is to have a product trio —a product manager, a designer, and a tech lead—working and owning product decisions together. Thanks for joining.

Product Research 308

Product Research User Testing Research Software Data Visualization 308

Pragmatic Marketing

SEPTEMBER 16, 2009

As product managers, we bear the responsibility for bridging the two worlds – technical and business, and need to influence both. Change must happen on two levels across the organization: Technical – Roles and responsibilities must be understood, accepted, and adopted. Participating in technical release planning.

Technical Advisors 70

Technical Advisors Technical Review Feedback Software Agile 70

UX Studio: Product Management

MARCH 28, 2022

Is it technical details, customer insights or revenue and money? Bill Campbell was a legendary coach who worked with some of the biggest product leaders in the tech industry. He often visited the meetings run by these super powerful tech executives and spent time making sure they become better in running them. “To

Weak Development Team 111

Weak Development Team User Testing Data Visualization Customer Feedback 111

Userpilot

JANUARY 17, 2023

It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. If NPS scores are high, it means customers are realizing your value since they are willing to advise others to use your product. Optimization. What is value realization? Value delivery.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Intercom, Inc.

JANUARY 5, 2023

He’s a keynote speaker, adviser, and co-author of several books on the subject, including the provocatively titled The Best Service is No Service , Your Customer Rules , and his latest The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. Liam: What’s a good example? The holy grail.

Customer Experience 138

Customer Experience Customer Feedback User Testing Feedback Software 138

Lenny Rachitsky

AUGUST 13, 2024

Folks were diverse, including former founders and people outside the technology industry, which contributed to better decision-making and a YC-like mindset. ” Motivations can be diverse: solving technical problems, proving oneself, having a grand mission, or simply wanting to be successful. They’re generally technical.

Technical Advisors 52

Technical Advisors Technical Review Startups User Testing 52

Userpilot

SEPTEMBER 8, 2021

We generally advise against linear, top-down product tours. Using the same example, imagine that you're going through the different tooltips in this rather basic product tour for project management software. Again, the example of Kontentino is instructive here. That brings me on to my next tip: 2.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Software Review 98

eG Innovations

JULY 2, 2021

For example, to simulate a user logging into a Citrix session and then interacting with a web app or a SaaS product. Can this monitoring tool be used as an administrative tool, for example, with built-in commands or by adding customized scripts? More details of our SaaS service for Citrix monitoring are available here.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

PMLesson's Ace the PM Interview

APRIL 19, 2020

After working in consulting, many management consultants desire to exit into and work at a tech company. If you've already decided you want to work closer to tech and are ready to start making the transition to PM, you're on the right page! Many companies have a bias towards PMs coming from a technical background.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

After working in consulting, many management consultants desire to exit into and work at a tech company. If you've already decided you want to work closer to tech and are ready to start making the transition to PM, you're on the right page! Many companies have a bias towards PMs coming from a technical background.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Lenny Rachitsky

SEPTEMBER 3, 2024

The framework is based on his experience advising dozens of consumer subscription businesses, as well as his analysis of over 30,000 consumer subscription apps (based on proprietary data provided by RevenueCat ) and interviews with leaders at dozens of top consumer subscription companies. This offers a fast track to boosting your PMF Score.

User Testing 134

User Testing Feedback Software Onboarding KPIs Framework 134

UX Studio: Product Management

JULY 14, 2021

As a design thinking consulting firm , we advise on product strategy, lead workshops, and offer customized training to equip your business with the best UX practices. These are just a few examples of IDEO’s notable clients and the positive impact created by a company with design thinking. .

Consulting 87

Consulting Research Software Reporting Tools User Testing 87

Gainsight

JUNE 18, 2020

Fourth, we have customers that can’t cover with dedicated CSMs due to capacity. We are using Gainsight to segment tech-touch from high-touch to ensure all of our accounts are adopting so they don’t churn. Technical skills matter a lot. . Nick: What went into making the go-to-market process more technical for IBM customers?

Data Visualization 52

Data Visualization Technical Advisors Technical Review Customer Experience 52

The Product HQ

JUNE 20, 2024

Amazon Product Manager Interview Questions Massive tech companies like Amazon have tons of products that require several product managers to work together. The following are Amazon’s Leadership Principles, along with examples. Customer Obsession – Give an example of any customer feedback recommendation you gave.

Technical Advisors 52

Technical Advisors Product Management Product Manager Technical Review 52

Userpilot

APRIL 21, 2024

We also share examples of different conversion paths and optimization strategies. For example: ‘Increase free trial sign-ups by 3.4% Here’s an example of a Userpilot user persona: Role in the company ( Product Marketing Manager ). no technical skills). User persona example. Let’s get to it!

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

Gainsight

AUGUST 5, 2022

Preparing and presenting executive reviews. The technology and platforms both Sales and CS use often have similar capabilities. While it requires more of a technical background, as a CSM, you come with the perspective of knowing the customer’s needs and goals. You can better advise on valid customer pain points.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Userpilot

JULY 13, 2021

That’s why we often advise SaaS companies to segment users prior to their walkthrough, to make sure that customers only see features during their walkthrough that make sense for their individual use case. Look at this example: Here, an email marketing tool is asking the user to create their first newsletter BEFORE uploading an email list.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

The Product HQ

JULY 1, 2024

For the most part, B2B product managers work in the software, IT, and tech industries. Therefore, it’s advisable to filter your industry when looking for an exact yearly salary figure. According to the data, the higher salaries are not in global brands but in tech companies.

B2B 52

B2B Technical Advisors Reporting Tools Product Management 52

The Product HQ

JUNE 20, 2024

The questions are in various categories and are inclusive of: General Questions Technical Questions Organization and Time Management Questions Feedback Questions Conflict Resolution Questions Product Management Process Questions Career Path Questions Management and Leadership Questions Let’s dive right in.

Data Visualization 52

Data Visualization Feedback Software Research Software User Testing 52

Modus Create

MAY 11, 2020

For people in tech, it’s just our daily environment, nothing too fancy, nothing too hard. So, how can the tech product community help the world to pivot, work as a cross-functional team and make this place better prepared for the times to come? Let’s take an example, innovation , one of the most buzzified words in business.

Technical Advisors 56

Technical Advisors User Testing Technical Review Feedback Software 56

Usersnap

FEBRUARY 19, 2019

Industries are being disrupted by digital technologies today. Due to this disruption, traditional ways of innovation are insufficient. Access to testing specialists has become limited due to these restrictions. Technical configurations on application and test environment must be done. How did crowdtesting come about?

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

PMLesson's Ace the PM Interview

MARCH 1, 2020

I studied mathematics at UCLA, worked 2 summers as a software engineering intern at a Series E AdTech startup, and advised Metta World Peace (Ron Artest) as the product manager for his social basketball app, Gradelo. Due to the number of applicants, making it past the resume screen may rely on a bit of luck.

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

Intercom, Inc.

MAY 19, 2022

Using technology in a different way to provide support, looking at it as a value add as opposed to a cost center means we can differentiate support. That’s why you need to do these internal reviews as well. It’s very similar to code review in engineering, the editing process in writing, or coaching in sales.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

APRIL 30, 2021

Rather than drain yourself by doing too many things at once, it’s strongly advisable to focus on one channel and find an agency that specializes in that. Classically, SEO is broken down into the following sub-areas: Technical SEO: includes ensuring pages are indexed, creating site maps, Knowledge Graph optimization and improving site speed.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Userpilot

AUGUST 18, 2020

Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. For example: How your users use your service – is it multi-functional or does it just do one thing really well? Here’s how we allow our users to create NPS surveys in Userpilot, for example. Source: cultofmac.com.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

Userpilot

DECEMBER 6, 2021

A customer success platform designed for non-technical people will help your customer success teams be more efficient. #3 It also lacks quite a few of the features Userpilot has : limited styling; fewer UI elements (no checklists, for example); and limited contextual trigger options. Few customer success managers are also developers.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Mixpanel

MAY 26, 2020

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager.

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72