Product Talk

FEBRUARY 12, 2020

Lisa began her career in data science and spent four years as a data scientist at Airship , a marketing and messaging automation company. We then jammed those models into our platform so that customers could access the outputs in many ways.” You also have a mobile app that sends similar messages via push notifications.

Product Research 265

Product Research Data Visualization User Testing Research Software 265

UX Planet

APRIL 9, 2025

Its nearly impossible to improve a design without feedback from others. Its no surprise that design critique is one of the most valuable and common exercises product teams practice when building new products. By the end of this step, you should be able to clearly outline the value the app provides to both the user and the business.

Framework 101

Framework Feedback Software Research Software Onboarding KPIs 101

Product Talk

NOVEMBER 17, 2021

With each person, the message got a little more distorted. This means that by the time it gets to the engineers, the message is unrecognizable. It’s no wonder we end up with software that doesn’t work for our customers. Map out the best path to their desired outcome using opportunity solution trees. Interview snapshots.

Product Research 317

Product Research User Testing Customer Experience Feedback Software 317

The Product Coalition

SEPTEMBER 9, 2022

You might also be interested in Mobile app KPI dashboard examples and how to use them What is customer retention and why is it so important? You might also be interested in Measuring , analyzing, and reducing app churn Apple and Amazon are great examples of companies with great retention. What are the characteristics of a sticky app?

Feedback Software 147

Feedback Software Analytic Tools User Testing Data Visualization 147

Userpilot

MAY 17, 2025

Many product teams dont truly understand their app user journey. No surprise, then, that most apps lose 77% of their daily active users within just three days of installation. To help, I broke down real apps step-by-step to uncover what works (and what doesnt) at every stage of the journey, from first discovery to long-term loyalty.

Analytic Tools 65

Analytic Tools Research Software Feedback Software Data Visualization 65

Mind the Product

SEPTEMBER 2, 2019

If you were to ask me whether you, as a product manager , should you always listen to market feedback? Henry Ford is famously quoted as eschewing market feedback by saying that if he’d listened to his customers, they’d have asked for faster horses. Common B2B Feedback Traps. My answer would be yes, definitely. Here’s why.

Customer Feedback 151

Customer Feedback User Testing Feedback Software Marketing 151

Userpilot

JANUARY 20, 2024

How can message mapping support your company’s communication with customers and drive product engagement ? We also show you how to create a message map for your SaaS! Utilizing message mapping ensures all team members’ alignment in their communication across various channels. Let’s get to it! Book the demo!

Messaging 100

Messaging User Testing Research Software Analytic Tools 100

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

User Testing 119

User Testing Feedback Software Customer Feedback Customer Experience 119

Userpilot

AUGUST 30, 2024

Let’s dive into what direct data capture includes, discuss some methods for it, and explore tools that will empower your product analytics efforts. Here are some popular methods for direct data capture: Collect direct user data with feedback surveys. Track user behavior inside the app using an analytics tool.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Embedded Analytics 105

Intercom, Inc.

JULY 17, 2019

It should be part of a larger customer success game plan to help your users achieve their goals through expert use of your tool. The guidance found in your help center unblocks confused or struggling users, making them less likely to abandon your product for a different solution. Knowledge bases reduce churn.

User Testing 245

User Testing Customer Feedback Customer Experience Product Research 245

Userpilot

OCTOBER 30, 2022

And it doesn’t matter what systems or tools you use; you’ll struggle if user satisfaction isn’t the bedrock of your customer retention strategy. Proven strategies to grow retention in SaaS: Refine the onboarding experience. Learn to leverage feedback. Make your job easier with the right tools.

Feedback Software 98

Feedback Software Data Visualization Customer Communications Customer Experience 98

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. A gamified language learning application, Xeropan helps people learn English with fun exercises such as interactive videos, chatbot conversations and weekly lessons. People had accessibility issues using the app.

Research Software 96

Research Software Analytic Tools Feedback Software User Testing 96

Product Innovation Educators

JANUARY 29, 2024

With physical fitness, we know you should eat healthy, sleep enough, and exercise, but we don’t have a lot of clarity around what exactly you should do to build a proactive mental health practice. 9:46] What are some tools we can use to increase self-awareness? Great tools are journaling and meditation.

Leadership 269

Leadership Product Research Product Manager Product Management 269

The Product Coalition

JUNE 28, 2020

Image courtesy: www.boldbusiness.com While Consumer App Designers have begun to increasingly use the understanding of human psychology to make their Apps more ‘effective’ in achieving their goals, its ultimate impact on users’ life is debatable. Headspace app is one of such rare Apps and is the topic of this article.

Feedback Software 183

Feedback Software Customer Experience User Testing Customer Feedback 183

Product Innovation Educators

FEBRUARY 20, 2023

Don’t go rushing into the solution space without being clear on who your customer is and what problem you’re going to solve for them. And how satisfied are they with the current solution? If they have an important need and have not yet found a satisfactory solution, that’s where the opportunities are. [18:18]

User Testing 273

User Testing Product Manager Product Management Data Visualization 273

Userpilot

MAY 29, 2024

Whether you're an aspiring entrepreneur, a seasoned product manager, a UX designer , or simply curious about the process, this guide will walk you through the essential steps, best practices, and tools you need to create successful products. Lucidchart – best tool for customer journey mapping. Follow an agile mindset.

Data Visualization 105

Data Visualization Feedback Software Research Software Analytic Tools 105

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 97

Feedback Software User Testing Customer Experience Customer Feedback 97

Mind the Product

SEPTEMBER 19, 2019

A few weeks ago, a friend messaged me for advice on becoming a product manager. I’ve done courses in related areas like software development, marketing and project management but hold almost no formal certifications. I often use them to keep on top of the latest trends, ask questions, and to give and receive feedback.

Feedback Software 154

Feedback Software Product Manager Product Management User Testing 154

The Product Coalition

APRIL 22, 2021

In our specially designed auditions, product managers perform real-world exercises to assess how they think about problems in an environment where nobody from the company knows anything about their experience, their background, or their formal education. Design a new type of exercise equipment for people under the ages of 15.

Analytic Tools 151

Analytic Tools Research Software Feedback Software Product Manager 151

UX Studio

SEPTEMBER 23, 2024

Imagine a future where lesson planning takes minutes, not hours—this is the promise of AI-driven educational tools. To understand how these tools work for teachers, we conducted an in-house project. During this project, we aimed to explore their attitudes toward AI and AI-driven tools. For recruitment, we used Respondent.io

Research Software 88

Research Software Feedback Software Education Data Visualization 88

UX Studio

MARCH 13, 2023

I have been learning about self-awareness and the importance of mental health over the past 10 years, but I hardly used mobile apps or such to support my mental state. Still, there is no magic tool that works for everybody and helps in every situation. this end, there are quite a few tools that can help.

Research Software 83

Research Software Feedback Software Reporting Tools Onboarding KPIs 83

Userpilot

JULY 9, 2024

The 4 P’s of customer experience are engaged and empowered people (your teams), efficient processes , customizable and user-friendly products , and places (websites, web, and mobile apps) that collectively contribute to exceptional service delivery.

Customer Experience 111

Customer Experience User Testing Research Software Analytic Tools 111

The Product Coalition

FEBRUARY 22, 2021

It’s an intensive and fun exercise where you put a thing you’ve built through its paces. It involves getting coworkers to take your new product or feature for a spin, try to break it in all the possible ways, and share their feedback along the way. Frankly, you must first decide if a bug bash is the best tool for you.

User Testing 148

User Testing Feedback Software Customer Feedback Customer Experience 148

Userpilot

OCTOBER 8, 2022

Instead, you need a comprehensive customer onboarding framework to give you a sense of structure… and set you and your SaaS up for success. A customer onboarding framework is a structured way of thinking about the set of actions, activities, and tools that go into helping a customer experience value. Action-packed, right?

Analytic Tools 98

Analytic Tools Onboarding KPIs Feedback Software Customer Experience 98

Userpilot

NOVEMBER 16, 2022

Onboarding users is an extremely tricky exercise. That means your product drives such powerful feelings of loyalty, your users will spread positive ‘word of mouth’ feedback throughout their networks (and ultimately boost adoption rates). What is user adoption? Adoption is a complex process.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. We’ll also make sure to look at the best tools for the job. You can also use in-app guidance to help convert users. What is a SaaS onboarding funnel?

Analytic Tools 98

Analytic Tools Onboarding KPIs Feedback Software Research Software 98

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Intercom, Inc.

MARCH 24, 2020

Below, we share tips on how to proactively message customers and respond to inbound conversations in a way that’s helpful, respectful, and mindful. Sending an empathetic, genuinely helpful message will require some careful consideration. Here are some steps we recommend taking: Make sure the message really counts.

Inbound 31

Inbound Feedback Software Customer Experience User Testing 31

Userpilot

JUNE 29, 2024

Wondering how to create a user journey map for your SaaS product? Next, use your product knowledge and analytics tools to identify the main touchpoints. Ensure that your user journey map is a true reflection of user engagement with the product by tracking user behavior and collecting feedback. Different user journey map types.

User Testing 111

User Testing Data Visualization Customer Feedback Customer Experience 111

Userpilot

MARCH 4, 2021

In-app survey questions can be one of the most effective tools when running product research. You don’t just trigger messages at random and you suddenly know what to work on next. Benefits Best Practices for In-App Survey Questions 31 in-App Survey Questions You Must Ask Your Users How Userpilot Helps.

Product Research 105

Product Research User Testing Feedback Software Research Software 105

The Product Coalition

MAY 11, 2022

Finally, “ Building for Business: Product Management in Enterprise Software ” is a truly B2B-focused Product Management book, written by Blair Reeves (Salesforce) and Benjamin Gaines (Adobe) for “all the ones who aren’t part of the Silicon Valley startup bread”. But why is working in enterprise software now different?

Enterprise 155

Enterprise User Testing Feedback Software Technical Advisors 155

Userpilot

MAY 30, 2024

Friction arises from differences in target personas , messaging misalignment, timeline conflicts, lack of clear ownership, and communication gaps. Project management software, visual collaboration tools, roadmap software, shared Slack channels, and customer feedback and analytics tools can facilitate collaboration between PMs and PMMs.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

NOVEMBER 19, 2022

To achieve that they use a range of techniques, like review research, user interviews, feedback , or product usage tracking. Userpilot can help product service managers collect user feedback, analyze user behavior data and improve communication via in-app messaging. These are not one-off exercises. Want to see how?

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

Userpilot

DECEMBER 6, 2022

In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. User trials need an onboarding phase: you can’t just dump new users into your app without a structure. Types of product trials in SaaS businesses.

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback Customer Experience 98

The Product Coalition

FEBRUARY 24, 2023

Thousands of “day in the life” videos generate millions of views across various social platforms, most notably TikTok. I myself have been guilty of producing one on the aforementioned app, but there are several factors which I never called out : I chose a really busy day to make the video. Me at the Microsoft office in Bellevue, WA.

Technical Review 145

Technical Review Feedback Software Product Research Messaging 145

Userpilot

SEPTEMBER 8, 2021

Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. Using product tour software is a better decision. The best product tour software on the market is Userpilot.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Software Review 98

Mixpanel

DECEMBER 3, 2020

Every interaction, every message, every touchpoint matters to customers. If your product and marketing teams are the “brains” designing your experience, your technology stack is undoubtedly the “brawn” making it possible. . In this post, we’ll be talking about some of the key tools that make such a process possible. .

Data Visualization 111

Data Visualization Analytic Tools Research Software Reporting Tools 111