Folding Burritos

DECEMBER 4, 2019

Bugs can be valued in terms of quality outcomes like reducing support needs or improving user satisfaction. Finally, new features should be valued in terms of major business or customer outcomes that they’re aiming to serve (increasing CLTV, supporting a new vertical, compliance on new legislation, etc.).

Customer Experience 585

Customer Experience Research Software Product Research User Testing 585

Product Talk

FEBRUARY 12, 2020

We then jammed those models into our platform so that customers could access the outputs in many ways.” We’ve onboarded many customers onto our predictive suite and every time we get the same question: ‘How can I test that it works?’ And web notifications also pop up whenever a customer visits your website. Tweet This.

Product Research 265

Product Research Data Visualization User Testing Research Software 265

The Product Guy

MAY 3, 2018

Moving from product concepts to execution requires the steady guidance of a product manager to listen and understand the needs and wants of the organization, the teams involved, and the users for whom the product is being built. The value that your product brings to your users comes from taking the vision of the user your team has assembled.

User Testing 277

User Testing Customer Experience Product Management Product Manager 277

Roman Pichler

SEPTEMBER 11, 2023

I view it as an entity that creates tangible value for users and possibly customers as well as the business. Once you’ve identified and selected a specific product, you can take the next step and determine the people who are required to create or progress it and generate the desired user and business benefits.

Reporting Tools 386

Reporting Tools User Testing Customer Experience Product Research 386

Product Talk

OCTOBER 2, 2024

It sounds simple, but that doesn’t mean it’s easy. – Tweet This While many product teams want to talk to customers every week, they struggle to make this a reality. You’ll hear how Orbital addresses many of their needs and helps the HiveMQ team generate a steady stream of customers to speak with every week.

Feedback Software 277

Feedback Software Customer Experience Data Visualization User Testing 277

Product Talk

SEPTEMBER 7, 2022

A lot of product teams claim to be focused on their users. They might even have regular steps in their processes that remind them to put their users’ needs first. It’s more about looking for new ways to collect insights from users, uncover underlying assumptions, and explore the opportunity space.

Product Research 293

Product Research User Testing Customer Experience Research Software 293

Roman Pichler

MAY 5, 2020

A feature owner who manages a major capability with which end users interact like search and navigation on an online retailer’s website. The role is not called product administrator, feature broker, product backlog manager, user story writer, or project manager—even though that’s sometimes how it is interpreted. Word is the product.

Feedback Software 392

Feedback Software Product Research Weak Development Team User Testing 392

Product Talk

APRIL 17, 2024

We have five product managers, one UX researcher , five designers—one of them director of design, leading the design team. It sounds like you are responsible for product, design, and research. You have this grand vision. I know in a lot of feature factories, product teams don’t engage with customers that often.

Product Research 310

Product Research User Testing Data Visualization Research Software 310

The Product Guy

OCTOBER 1, 2018

You have to work with different stakeholders to define the product vision and strategy, define the set of features that the product will have and figure out a rollout plan. Define Product Vision and Strategy. I recommend you also add to this board the product vision as suggested by Roman Pitchler’s Product Vision Board.

Roadmap 334

Roadmap Customer Experience Workshop Document 334

Mind the Product

JANUARY 4, 2018

But when it comes to customer loyalty, millennials are different. Research has shown that they are less influenced by advertising than other generations, so companies have been struggling to engage with them. Find the user’s pain points with existing solutions, and figure out the deep root of the problems.

User Testing 158

User Testing Customer Experience User Experience Customer Feedback 158

Product Talk

DECEMBER 27, 2023

In her role as Chief Product Officer, Lily looks after Product, Design, Research, and Data within the business. Lily says her team’s purpose is to provide both business and customer value with a strong focus on growth. “We Withholding feedback blocks a learning opportunity” and “Relax! We all learned a lot,” says Lily.

User Testing 290

User Testing Feedback Software Product Research Research Software 290

Melissa Perri

JULY 23, 2024

Below is a brief overview of the framework that I use and a few signs of where you should start if you want to run this exercise yourself. This holistic approach not only streamlines operations but also enhances the team's ability to deliver value to customers and stakeholders.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Roman Pichler

DECEMBER 4, 2018

But the quality of your product matters: It directly impacts your ability to achieve strategic product goals and make your products successful: Technical debt makes it hard to experiment with new ideas, release new features, and quickly respond to user feedback. [1].

Feedback Software 276

Feedback Software User Testing Customer Experience Weak Development Team 276

Product Talk

JANUARY 10, 2018

We equate prototyping with a quick way to get user feedback on our designs. But when we think of rapid prototyping and usability testing as one and the same, we tend to underestimate the power of prototyping. When we conflate rapid prototyping and usability testing, we tend to underestimate the power of prototyping.

User Testing 257

User Testing Feedback Software Research Software Product Research 257

Lenny Rachitsky

FEBRUARY 25, 2025

At Headspace back in 2016, we had established our product roadmap and success metrics and our mission and vision, but teams were still confused about why we were working on the projects we chose. Product strategy sits in between the mission and vision and the plan, either at the company level or at the team level.

Strategy 121

Strategy Technical Review Product Strategy Product Research 121

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

The Product Coalition

JUNE 14, 2020

Photo by Wynand van Poortvliet on Unsplash In this article, I’ll share some lessons learned by adapting an existing digital product for new customer segments. Alice Product Manager”- Without Product Vision, any direction will be taken. This research was based on areas that are either directly or indirectly related to my product.

Vision 111

Vision User Testing Onboarding KPIs Product Research 111

Product Innovation Educators

MAY 8, 2023

We decided to pursue the OCI award as a learning exercise and a moment of inspiration for the company. You get a lot of feedback from PDMA. Especially at the front end, we’re having discussions all the time, asking, “Does this project still fit with the strategy? We have a ten-year vision that sets big priorities.

User Testing 287

User Testing Data Visualization Customer Experience Feedback Software 287

Sachin Rekhi

AUGUST 1, 2016

When you start your career in product management you tend to be largely focused on the science: how to effectively do customer research, run an A/B test, manage a sprint, write a spec, and so on. Today I wanted to dive into one such critical aspect of the art behind product management, which is developing user empathy.

User Testing 144

User Testing Customer Experience Customer Feedback Development 144

The Product Coalition

JANUARY 26, 2024

Twenty five mini-research ideas for finding something meaningful to work on. In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. So let’s talk about mini-research. Think of research as digging for gold.

User Testing 144

User Testing Product Research Research Software Data Visualization 144

Mind the Product

APRIL 7, 2020

These are: Who is my customer? However, by continually circling back to them throughout the development cycle, teams can create top-notch products and minimize time-to-customer value. However, by continually circling back to them throughout the development cycle, teams can create top-notch products and minimize time-to-customer value.

User Testing 152

User Testing Product Research Customer Experience Research Software 152

Product Talk

OCTOBER 4, 2023

Estimates are unreliable, problems grow in scope, and we don’t know what will work until we test it. – Tweet This I’ve written before that date-based “ roadmaps are exercises in futility.” Communicate Your Vision and Your Process Finally, you want to commit to communicating your vision and your process with your stakeholders.

Roadmap 361

Roadmap Product Research Customer Experience User Testing 361

Product Talk

DECEMBER 11, 2019

We love stories like this one that showcase how different teams adopt the opportunity solution tree to fit their needs, and we hope you find it as inspiring as we do. SuperAwesome has been working toward having a more structured and process-driven way of approaching product discovery, which led Chris to research continuous discovery.

Research Software 213

Research Software Product Research User Testing Data Visualization 213

ProductPlan

JUNE 7, 2022

This vision holds true with our own organization as well. As we help our customers overcome challenges, we’re using the same product we deliver to customers to overcome our own challenges. And what better way to do that than a customer-facing roadmap? Why we built a customer-facing roadmap.

User Testing 95

User Testing Vision Customer Feedback Roadmap 95

The Product Guy

MAY 7, 2020

A PM may receive help from specialists in the organization such as Researchers, Project Managers, Product Marketing etc. Also, in various organizations which have grown in product maturity, customer base etc., This role also focuses on increasing the retention rate for existing customers. Product Roadmap.

Technical Review 398

Technical Review Product Management Product Manager Onboarding KPIs 398

Alchemer Mobile

NOVEMBER 23, 2020

To me, it simply means that employees or customers can get what they need to get done online. Q: What holds companies back from prioritizing their investment in mobile customer experience? Prioritization is mostly a rational exercise. I love the quote, ‘Be stubborn on vision, but flexible on details.’

Product Research 235

Product Research Product Management Product Manager User Testing 235

Mixpanel

FEBRUARY 23, 2021

Table of Contents The problem with defining product-market fit In search of quantitative indicators of product-market fit 6 things about measuring product-market fit 1. With that in mind, product-market fit is a spectrum 4. Once you find product-market fit, it’s not static 6. And this is what we heard.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Productside

OCTOBER 8, 2024

To meet these objectives, Productside delivered a tailored Optimal Product Management course featuring custom exercises designed to tackle the company’s unique challenges. Over the years, Charles River has expanded through strategic acquisitions, positioning itself as a comprehensive early-stage contract research organization (CRO).

Product Research 156

Product Research Weak Development Team User Testing Research Software 156

Intercom, Inc.

MARCH 3, 2020

But before you apply, it’s helpful to take some time to find out if we’re a good fit for you, your experience, and your design career goals. Our vision is to bring a messenger-first, personal experience to all customer and business communication. Intercom’s R&D principles. On-site interviews. 5 ways to stand out.

Research Software 290

Research Software Feedback Software User Testing Systems Review 290

Mind the Product

JULY 1, 2019

In this post, I look at the value of asking great questions, cover a few strong sample questions and suggest some exercises to help you generate your own insightful questions. This is not a “one size fits all” exercise. The goal here is to learn about the product vision.

User Testing 168

User Testing Product Management Product Manager Customer Experience 168

UX Planet

JUNE 13, 2025

Not for users. You install the fixtures (pages, flows, user controls). Teams organize features into an information architecture, then bundle them into menus, apply usability fixes, and run some user testing to improve comprehension. why then would the users not love it? Users don’t engage. The assumption?

Data Visualization 59

Data Visualization Customer Experience User Testing Construction 59

Mind the Product

NOVEMBER 1, 2017

A product persona is a fictional character created to represent a set of users that will react to your marketing mix (product, price, place, promotion) in a similar way. Market research and having a customer proxy are prerequisites for a persona workshop. Persona Activating Exercises. What is a Product Persona?

Construction 139

Construction Workshop User Testing Customer Experience 139

Product Innovation Educators

AUGUST 27, 2018

Creating products customers love feels like juggling a whole lot of balls at one time. The tool that brings order to the chaos is vision. The product vision is like the guiding northern light for the product team, keeping everyone moving in the same direction. Very few great product vision examples exist.

Vision 120

Vision Weak Development Team Customer Experience User Testing 120

UX Planet

JANUARY 22, 2025

In an era defined by relentless innovation and unprecedented customer expectations, the nature of financial services marketing has changed. Todays customers expect financial brands to deliver deeply personalized, seamless digital experiences at every touchpoint, consistently reinforcing what they stand for.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

Roman Pichler

MAY 8, 2018

While I’d like to encourage you to involve development team members and key stakeholders in the visioning, strategising, and roadmapping work, you should lead these activities with the aim to maximise the value your product creates. Lead the Product. Do the Right Thing. That’s the job of the development team.

Leadership 200

Leadership Research Software Feedback Software User Testing 200

Mind the Product

FEBRUARY 20, 2020

To help hiring managers and recruiters, like myself, decide whether or not to interview you, it can be a great exercise to treat your resume like a professional product. Consider this article a requirements document: it’s structured into several user stories from the perspective of a hiring manager, for a product manager role.

Data Visualization 214

Data Visualization Weak Development Team User Testing Product Research 214

Intercom, Inc.

JUNE 2, 2022

From the CEO and the management team to the intern fresh out of college, every employee or business owner has unique qualities that position them to bring excellent customer experiences to life. And for Elizabeth Dixon , even the smallest action can cause ripples that turn customers into loyal advocates. From ballet to Chick-fil-A.

Customer Experience 223

Customer Experience User Testing Development Team Review Books 223