Alchemer Mobile

NOVEMBER 8, 2022

includes powerful new out-of-the-box features to make it easier for brands to collect customer feedback within their mobile experiences and take action on the voice of the customer. Closing the customer feedback loop. provides a scalable way for brands to close their feedback loop. What’s new in Apptentive SDK 6.0.

Product Research 244

Product Research User Testing Feedback Software Feedback Loop 244

The Product Guy

JUNE 20, 2019

This has been challenging to navigate as there are not many resources available on how to manage not only a maturing product but the changes that come with rapid organisational growth. Defining a discovery process will help immensely with the validation and feedback loop! Secondly, you have to be a ruthless prioritizer.

Product Research 379

Product Research Feedback Software User Testing Technical Review 379

Alchemer Mobile

OCTOBER 7, 2021

The other challenge of receiving feedback exclusively through apps store reviews is the inability to follow up with customers or close the feedback loop. Given this, app store reviews fail to reflect the desires and feelings of the majority of customers.

Product Research 246

Product Research Feedback Software Feedback Loop User Testing 246

Alchemer Mobile

FEBRUARY 2, 2021

They focus all of their time and resources on building a great app. To make your job a little easier, we’ve curated a list of resources to the submission processes of the three most popular app stores: Apple App Store Review Guidelines. Check out our resource library for free guides to an array of popular app marketing metrics.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Alchemer Mobile

MARCH 29, 2022

In 2022, Healthcare brands should continue leveraging their mobile apps to target Fan and Risk segments for feedback, while acting on what they learn and closing the feedback loop when changes are made. Additional reading and resources. 6 Ways Healthcare Apps Have Changed the Medical Industry.

User Testing 262

User Testing Healthcare Feedback Software Customer Feedback 262

The Product Guy

MARCH 26, 2020

This knowledge and thinking is a resource that needs to be put to use in order to generate diverse and innovative ideas, while it can certainly make it hard for a team to agree on all points. Product teams are a multidisciplinary unit of people, usually none of the members being a direct report to one another (other than the team lead).

CTO Coach 405

CTO Coach Product Research CTO User Testing 405

Intercom, Inc.

JULY 17, 2019

Create a feedback loop with your support team. “Keeping your ears close to your customers is one of the most impactful ways you can keep your help center fresh” How do you get feedback from thousands of eyes instead of dozens? . By building a feedback loop with your support team.

User Testing 245

User Testing Customer Feedback Customer Experience Product Research 245

UX Planet

MARCH 15, 2025

Its feedback loop is a mechanism whereby strong engagement with a video rapidly leads to more similar content beingshown. Create feedback loops that continuously refine the personalization experience. This interest graph approach (similar to Pinterests non-follower model) creates a highly addictive experience.

Product Research 96

Product Research Data Visualization Feedback Software Analytic Tools 96

Johanna Rothman

FEBRUARY 6, 2023

Strategy and Product Feedback Loops About 20 years ago, I taught a project management workshop to IT people. That's why the duration of the internal feedback loops is so important. I used the image above in Multiple Short Feedback Loops Support Innovation. Show them your feedback loops and your cycle time.

Product Research 145

Product Research Feedback Loop Workshop User Testing 145

Alchemer Mobile

NOVEMBER 6, 2024

Product Teams Use Customer Feedback to Drive Your Product Roadmap: Customer experience (CX) teams aren’t the only ones feeling the pressure to do more with less; product teams also face the challenge of delivering high-quality products and experiences with limited development resources.

User Testing 100

User Testing Customer Feedback Customer Experience Product Research 100

Alchemer Mobile

AUGUST 24, 2021

Dedicate the resources your app deserves. But once you have restructured your marketing budget to give your mobile apps their due resources, you need to plan how that budget will be used. Oftentimes, marketers undervalue mobile advertising. They dedicate only a small percentage of their marketing budget to mobile app marketing.

Analytic Tools 290

Analytic Tools Feedback Software Marketing Strategy 290

Melissa Perri

JULY 23, 2024

Resource Misallocation : Resources are not allocated based on strategic priorities, leading to wasted efforts on low-impact projects and neglect of critical initiatives. Roadmapping and prioritization are critical for managing resources efficiently, focusing on high-impact initiatives, and adapting to market changes.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Userpilot

OCTOBER 19, 2024

You can do this by providing a comprehensive FAQ section, detailed knowledge bases , an in-app resource center , etc. Userpilot resource center. When the issue is resolved, follow up with the customer to ensure they are satisfied and thank them for their feedback. The customer feedback loop.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Usersnap

MARCH 24, 2025

It helps teams uncover real user needs, validate assumptions, and reduce development risks before committing time and resources. Each stage is essential for transforming an initial concept into a market-ready product, while continuous discovery ensures ongoing insights and refinements, making it a continuous loop rather than a linear process.

Product Research 52

Product Research Data Visualization Customer Feedback User Testing 52

Alchemer Mobile

AUGUST 19, 2024

Let feedback and insights drive your product roadmap Many organizations don’t act on the feedback their customers provide and it’s up to product managers to use feedback-derived insights to drive the product forward. It’s no secret that product teams are being asked to do more with fewer resources.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

Johanna Rothman

NOVEMBER 9, 2021

Strategy and Product Feedback Loops. We change the feedback loops. That's the point of all those feedback loops in the image above.). We change the drivers for the feedback loops. How Changing the Feedback Loop Drivers Might Work. Or finish a project.)

Product Research 130

Product Research Feedback Loop Feedback Software Agile 130

The Product Guy

SEPTEMBER 24, 2024

Feedback Loops Feedback is crucial to system behavior. Systems thinking identifies loops where outputs become inputs, influencing future results. For instance, customer feedback (output) might shape product improvements (input), which in turn affects future feedback.

Feedback Software 150

Feedback Software Product Strategy Product Research Strategy 150

The Product Guy

APRIL 23, 2020

These resources mentioned them. It’s a feedback loop to tell me if something needs a second look for course correction. However, until you are knee deep in problems you are not sure how to solve, you just would not know what to do. Many things seem straight-forward on paper. Attack The Problem, Don’t Wait For It To Come To You.

Feedback Software 356

Feedback Software Product Research Customer Feedback Customer Experience 356

Alchemer Mobile

DECEMBER 21, 2022

Brands are talking to more consumers and are more comfortable engaging with them over longer periods of time, particularly when around closing feedback loops by telling consumers their voices were heard. The more consumers you hear from, the more holistic your feedback will be. How to create mobile surveys.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

JULY 13, 2021

Analyzing feedback looks different for every business depending on what questions are asked and where it’s collected, and far too many businesses collect customer feedback and then let it sit. However, the feedback you collect is only as good as how you process it and act on it. Promote product-led growth.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Userpilot

APRIL 16, 2025

When confidence in the data drops, you avoid experimenting with new product ideas because you dont know whether the feedback loops are accurate. Shift from departmental data ownership to organizational data ownership Most companies still treat data as a team-specific resource. Marketing owns the campaign data.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

AUGUST 9, 2023

With the addition of Alchemer Workflow Initiators to Alchemer Workflow, you can listen to events from your third-party enterprise software such as Salesforce, Salesforce Marketing Cloud, Salesforce Service Cloud, Zendesk, and others – to automatically initiate surveys and feedback requests in the context of your customer’s or employee’s experience.

Product Research 130

Product Research Feedback Software Events Feedback Loop 130

Alchemer Mobile

MAY 31, 2024

Product School defines closing the feedback loop as using feedback to enhance your product and informing users about next steps. We define closed-loop feedback as capturing, analyzing, acting on, and following up on customer feedback. Closing the loop also proves to improve customer retention.

User Testing 130

User Testing Product Research Feedback Software Customer Feedback 130

Product Innovation Educators

JANUARY 3, 2022

Identify the right place to bring those components together to create a prototype you can put in front of customers to get the feedback loop going. Useful links: Learn more about the MAHD Framework and get a free membership and resources. After this, the tactics are similar to Scrum. Click here to download the Action Guide.

Agile 290

Agile Development Feedback Software User Testing 290

Intercom, Inc.

MAY 13, 2020

But how do you manage immediate customer expectations with your team’s time (and sanity), and keep an open feedback loop with other teams across your organization? It’s key, especially as a big team, for us to centralize the workflow, centralize the resources, and keep that updated in real time”.

Strategy 129

Strategy Customer Experience Product Research Feedback Loop 129

Mind the Product

OCTOBER 29, 2018

At every level of our careers, we are faced with unsolicited, opinionated and sometimes outlandish product feedback from our internal teams. It’s all-too easy to discard this feedback as we focus on the initiatives already in play, the resources available, supporting data and the all-important roadmap and strategy.

Feedback Software 144

Feedback Software User Testing Customer Feedback Product Research 144

Intercom, Inc.

AUGUST 3, 2020

It makes finding the relevant resources and documentation a convoluted process. Jahvita explains that this feedback loop is invaluable, saying it’s “something you don’t get with paper applications and people waiting in line.” ” Support that feels personal and efficient.

Government 211

Government Feedback Software Feedback Loop Customer Experience 211

Intercom, Inc.

SEPTEMBER 23, 2020

Getting enough resources to experiment and test is not always easy. Deeply integrating feedback loops into the process may give you the level of clarity that would be otherwise hard to get. Doing that may dramatically increase your product’s adoption and activation, while preventing churn.

Messaging 232

Messaging User Testing Feedback Software Customer Feedback 232

Userpilot

APRIL 30, 2025

In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. For example, if customers skip connecting to a third-party integration like Google Analytics with your app, create a slideout that guides them step by step or links them to your in-app resource center.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

UX Planet

MAY 27, 2025

Resource Allocation: Budget for UX improvements not as an afterthought but as a core part of your digital transformation roadmap. They involve constant testing, feedback loops and iterative design changes that adapt to evolving customerneeds. Key steps for leadership to consider: 1.

Finance 99

Finance Research Software Feedback Software Analytic Tools 99

Userpilot

JUNE 29, 2024

Use survey analytics to visualize your feedback data and observe trends in it. To close the feedback loop , use contextual help, improve your knowledge base, use in-app messages, encourage reviews, and send personalized follow-ups. Userpilot is a powerful in-app feedback management tool. AI analytics of NPS surveys.

Feedback Software 100

Feedback Software User Testing Analytic Tools Customer Feedback 100

Userpilot

JUNE 29, 2024

To gather and analyze user feedback, follow the strategies compiled in this blog. We also include tips for closing the conversation in an effective product feedback loop. Plus, the basics of user feedback and why you need to start collecting it in your business. Source: MonkeyLearn. Here are ideas on how to do it.

Customer Feedback 111

Customer Feedback Data Visualization Feedback Software User Testing 111

The Product Coalition

AUGUST 3, 2023

The roadmap should be adaptable to accommodate changes in the market or user feedback. Resource Allocation: Determine the resources required to execute the roadmap successfully.

Vision 148

Vision Product Research User Testing Roadmap 148

The Product Guy

SEPTEMBER 6, 2019

When “having meat to the bone” in terms of why I’d like to enhance my product was there, I started to get more consideration when allocating development resources. No official tracking of asset requests, design requests, feedback loops, prioritization of requests would be happening.

Data Visualization 186

Data Visualization Product Research Analytic Tools Feedback Software 186

UX Planet

SEPTEMBER 8, 2024

Duplication of effort : Teams may end up solving the same problems in different ways, wasting resources. Resource intensive : Managing a centralized system requires dedicated resources, and the centralized team must balance the needs of the entire organization.

Reporting Tools 106

Reporting Tools Feedback Software Government Systems Review 106

BrainMates

OCTOBER 20, 2024

Regular customer feedback loops, user testing, and post-launch reviews are crucial. Even with the right specifications, execution may fall short due to poor team performance, lack of resources, or insufficient training. If what they perceive when using your product doesn’t match these expectations, dissatisfaction sets in.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52