Intercom, Inc.

JANUARY 5, 2021

At Intercom, we believe product managers (PMs) should focus on problems , not solutions. A problem statement focuses on what the customer needs, not what you think the solution should be. This makes it hard and counterintuitive, because as humans we’re wired to think in solutions. The three parts of a great problem statement.

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Transportation User Testing Research Software Travel 279

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. UX Research provides this additional layer of insight, transforming numbers into actionable insights.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Product Innovation Educators

JULY 26, 2021

It gave me literacy in technology-related topics that enabled me to understand what different companies do. The Secret Lives of Customers teaches anyone in any role in any organization the concepts, tools, and techniques they need to understand customers confidently. The reader learns about the tools and techniques he’s using.

Research Software 295

Research Software Feedback Software Marketing User Testing 295

The Product Coalition

JULY 16, 2022

Can The ‘Jobs-to-be-Done’ (JTBD) Framework Help With User Onboarding? The Gartner Group studied that most of the SAAS platforms today lose 75–80% of customers while Onboarding. an interactive tour app? User onboarding is a system that actively guides users to find new value in the product you are creating.

Framework 148

Framework Customer Experience Research Software User Testing 148

Product Talk

FEBRUARY 28, 2024

Kelsey Terry is the former Director of Product at Going , a B2C SaaS company that helps members save between 40–90% off airfare. I really just love focusing on keeping the customer at the forefront of building great, impactful solutions,” says Kelsey. From this feedback, Kelsey’s team quickly zeroed in on a potential solution.

Product Research 325

Product Research Onboarding KPIs Feedback Software User Testing 325

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. But how can you build the right product research tech stack to achieve your product growth goals? Qualtrics. UXPressia.

Research Software 104

Research Software Data Visualization Feedback Software Analytic Tools 104

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. Define/research/deliver customer experience. This is how we did it. Team execution and development.

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Weak Development Team Feedback Software Research Software Development 162

Modus Create

JANUARY 15, 2025

De-risking your 2025 initiatives Why every intelligent app must start with a PoC By Jill Antweiler Posted in Product Published on: January 15, 2025 Last update: January 15, 2025 As we settle into 2025, many executives are eyeing ambitious initiatives to leverage new technologies and drive innovation. What is an intelligent app?

Analytic Tools 40

Analytic Tools Research Software Feedback Software Data Visualization 40

Userpilot

DECEMBER 15, 2023

In this 101 guide, we give you an overview of: What remote usability testing is Its benefits and challenges Main types How to conduct a remote usability test, and Best tools for the job Let’s dive in, shall we? TL;DR Remote usability testing is a UX research method that doesn’t require meeting the participants face-to-face.

Research Software 105

Research Software Feedback Software Analytic Tools User Testing 105

UX Planet

JUNE 30, 2025

These examples illustrate the global trend: AI is enabling higher engagement on digital platforms and scaling up customer support without sacrificing quality. billion in AI in 2024, making it the second-largest industry for AI spending (after software/IT services at $33 billion and ahead of retail at approximately $25 billion).

Data Visualization 72

Data Visualization Banking Reporting Tools Analytic Tools 72

The Product Coalition

DECEMBER 10, 2023

Over the past few months, I’ve been on a deep dive into the world of customer discovery and the Jobs to Be Done (JTBD) framework. This comprehensive, step-by-step guide is the result of extensive research, several experiments, and even a custom GPT designed for JTBD. ?️ What makes this guide extra special? Curious to see it in action?

User Testing 148

User Testing Product Research Customer Experience Customer Feedback 148

Userpilot

JANUARY 29, 2025

OpenAI is redefining the AI landscape, and this role offers the opportunity to lead the charge in crafting groundbreaking AI tools. As Lead Product Manager for Core Product, youll oversee state-of-the-art technologies, collaborate with top-tier engineers, and develop products that shape the industry. Salary $305,000$385,000 USD.

Analytic Tools 52

Analytic Tools Research Software Artificial Inteligence User Testing 52

Userpilot

MAY 19, 2021

The B2B SaaS marketing space can feel a lot like an echo chamber. SaaS marketers need to move fast and break things, but rather than jumping from one ‘shiny new growth hack’ to another, stick to a few tried and tested tactics first. What do SaaS Companies spend on B2B Marketing? Creating A B2B SaaS Marketing Plan.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Intercom, Inc.

OCTOBER 15, 2020

Our previous conversations with Bob have covered how to unpack customer motivations and the Jobs-To-Be-Done framework (of which he was one of the principal architects). Out of that,I was forced to actually talk to people and learn through very different methods and tools. Are these all software? Right now, I teach mostly.

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Research Software Feedback Software User Testing Customer Experience 265

Mind the Product

FEBRUARY 11, 2020

Tools to Become More Empathetic. Fortunately, there are tools and frameworks available to help you and those around you to become more empathetic. Personas can be a powerful tool to remind you of the diversity of your customer base. Qualitative data can be a powerful tool to create empathy. Create and use Personas.

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User Testing Development Product Research Customer Feedback 216

Mind the Product

APRIL 23, 2019

It doesn’t matter whether you’re in a startup or an established company, when you start work on a product, you need to validate your problem, your solution, and find your market. With that in mind, the most decisive tool you have when facing uncertainty is knowledge. It can also be compared to other blogging platforms.

Data Visualization 186

Data Visualization Research Software Analytic Tools Feedback Software 186

Userpilot

DECEMBER 13, 2023

According to Jamie Levy, the main tenets of a UX strategy are business strategy, value innovation, validated user research , and frictionless UX. Next, conduct customer and market research to identify opportunities for UX improvement , and use research findings and business goals to formulate the UX vision statement.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Arkenea

MAY 8, 2025

If you’re considering expanding your development capabilities beyond your in-house team, you’ve likely encountered the term “ nearshore software development in Mexico ” during your research. Offshore Software Development involves partnering with development teams in more distant countries.

Research Software 52

Research Software Feedback Software Software Development Software Developers 52

The Product Guy

APRIL 25, 2017

Determining what goes into your product roadmap to execute on this vision can be boiled down to two things: quantitative and qualitative research. From a planning perspective, quantitative research and feedback is pretty straight-forward – note: I didn’t say easy. Recording Software – $10. Day 4: Determining Budget.

User Testing 186

User Testing Customer Feedback Customer Experience Feedback Software 186

Userpilot

SEPTEMBER 30, 2024

A messaging strategy is a marketing framework /plan that outlines how your brand communicates its key messages and unique selling proposition to its target audience. through surveys, interviews, and other Voice of Customer research. SMART goal-setting framework. What is a messaging strategy?

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Messaging Research Software User Testing Analytic Tools 111

The Product Coalition

FEBRUARY 2, 2023

As product managers, it’s our job to develop solutions that solve real problems for our customers and create value for the business. One effective approach is to use a hypothesis-driven product validation framework to ensure that your efforts are focused on the most important questions at the right time.

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User Testing Feedback Software Product Research Research Software 158

UX Planet

FEBRUARY 21, 2024

I’m sharing my insights and surprising parallels that I encountered during the courses on Systemic Design and Designing Resilient Regenerative Systems. It was a really insightful and encouraging journey through complex systems! Systemic design I’ll not go into details on what systemic design is.

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Research Software Feedback Software Government Differentiation 97

The Product Coalition

JULY 10, 2020

As the COVID outbreak has taken a heavy toll over the world economy, Big Data seems like a solution to all the problems. Nevertheless, The Big Data companies must make technological advancements to meet the challenges that the world is facing. Supercomputing or high-performance computing (HPC) are the topmost solutions.

Analytic Tools 94

Analytic Tools Data Visualization Research Software Technical Review 94

The Product Coalition

FEBRUARY 6, 2020

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. Build a multi-channel personalized communication system.

Data Visualization 86

Data Visualization Research Software Reporting Tools Analytic Tools 86

UX Studio: Product Management

NOVEMBER 24, 2020

Aplana is a privately held software development company that has been on the market for 20 years. Its offices are located in different countries, including the UK, US, and Germany for sales operations and Ukraine, Russia, Belarus for skilled software engineering teams. . Wandr studio. Echo & Co. Design First. Fuzzy Math.

Product Research 116

Product Research Research Software Software Review Technical Review 116

The Product Coalition

JANUARY 3, 2020

The Hard Thing About Hard Things) At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. What do I mean by politics? Ben Horowitz?—?The Product manager motto?—?Dan

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Feedback Software Product Research Research Software Weak Development Team 110

UX Studio: Product Management

JANUARY 8, 2021

As an expert app designing company, we have prepared an in-depth overview of the top app design agencies to work with in 2021. Thus, we are sharing our selection of the best app designing companies for your consideration. How much it will cost to design a mobile app in 2021. List of top 10 mobile app design companies.

Research Software 72

Research Software User Testing Product Research Artificial Inteligence 72

Userzoom

JUNE 6, 2019

UX researchers, Soma Ray & Stephanie Agotborde, describe how they created the ultimate UX super-team at Booking.com. In the following video and transcript of their talk at BetterUX London 2019 , Soma and Stephanie discuss their belief that research is a team sport, rather than a monolithic process that sits in isolation.

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User Testing Research Software Product Research UX 93

Andrew Chen

JUNE 12, 2017

[Hi readers, my good friend Darius Contractor (currently growth eng at Dropbox) has a brilliant new framework how user psychology has driven growth at companies like Bebo, Tickle, PhotoSugar and of course, Dropbox. The Psych Framework. But, MIT researchers found that credit cards increase detachment from purchases.

Framework 111

Framework Customer Experience User Testing Product Research 111

The Product Coalition

JANUARY 10, 2019

The most popular frameworks, like agile, are more about the general approach your office takes. Team structure, work patterns, timing, tool deployment… They are holistic in the way they seek to address your overall operations. The Jobs To Be Done Framework (JTBD, for short) is different. Jobs are not the same as “solutions”.

Framework 66

Framework Research Software User Testing Feedback Software 66

Intercom, Inc.

MAY 13, 2019

Here’s an approach and a few tools that make it easier to write a great onboarding experience. This might be a fantastic way to tell a story in a movie or time-travel novel, but not so much for a product. Actions taken: I downloaded an app from my bank to help me track and categorize my spending. We never sound: Arrogant.

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User Testing Customer Experience Research Software Product Research 171

UX Studio

MAY 8, 2019

Those who perceive the world in a new way, find hidden patterns, make connections between seemingly unrelated phenomena and generate solutions will always remain competitive in our dynamic world. This article will uncover best website, app and blog design examples for you. I love travel and coffee. happens to everyone.

Research Software 87

Research Software Feedback Software UX Travel 87

Userzoom

AUGUST 15, 2019

Remote unmoderated usability testing is a flexible and versatile methodology that caters to various research needs. What is a remote unmoderated research? Remote unmoderated research is a method for testing websites, prototypes and mobile applications using a software tool. Travel internationally.

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User Testing Product Research Testing Research Software 118

Userpilot

FEBRUARY 18, 2021

In essence, growth hacking boils down to finding small yet effective actions you can undertake with resources and tools you already have to drive business growth. One such tool that growth hackers actively use is the AAARRR framework. And while the AAARRR framework may not show it, a customer journey map will certainly do.

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Customer Experience User Testing Customer Feedback Weak Development Team 111

Mind the Product

APRIL 30, 2018

As a researcher on attitudes to digital privacy and an advocate for user-friendly privacy practices, I’m excited by these developments. I developed this framework through a wide number of interviews with individuals, consultations with privacy experts, and combing through secondary research. Trust vs Skepticism.

User Testing 119

User Testing Technical Review Research Software Data Visualization 119

Mind the Product

JULY 25, 2018

This year, I travelled from Berlin to Silicon Valley and interviewed 15 product management experts from Google, LinkedIn, Salesforce, eBay, and other companies, to learn about how they build successful products that serve millions of people every day. Lateral Thinking – Don’t Jump on the First Solution. vertical thinking). .”

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Weak Development Team Analytic Tools Research Software Construction 142

The Product Coalition

JANUARY 7, 2019

Like some Agile dev systems, my productivity system was steering me to focus on the here-and-now, and was ill-equipped to help me achieve long-term goals. Today I help companies address such challenges by using the GIST planning framework. Idea Travel to Japan ? Let’s look at the different parts of the system up close.

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Research Software Banking User Testing Workshop 106