Intercom, Inc.

AUGUST 11, 2020

It was first proposed after Benjamin Whorf, a fire safety inspector at the time, observed how oil workers treated empty oil barrels as less hazardous than full oil barrels, despite them being equally flammable due to the traces of oil remaining in them. These words have a major effect on the groups they’re marginalizing.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

The Product Guy

DECEMBER 6, 2018

On one hand, everybody expected me to focus on the problems that will help them to succeed in their workflows or function, and on the other hand, I had limited time to give all the problems their due attention it. Sign up to be a Mentor today & join an elite group of product management leaders! 2) What should I solve? Jeremy Horn.

Reporting Tools 350

Reporting Tools Customer Experience Product Manager Product Management 350

The Product Guy

OCTOBER 9, 2018

This sort of hand-waving has been most prevalent in software companies, where the supposed price of strategy missteps is seen as low. However, this is a naïve analysis that overlooks lost market share due to poor strategic thinking, or the demoralizing effect on engineers having to repeatedly rewrite code because of poor product-market fit.

Weak Development Team 326

Weak Development Team Product Strategy Strategy Development 326

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

The Product Guy

AUGUST 30, 2017

The team had been working for almost a year and had a huge amount of code under their belts. But just because it was a lot of code doesn’t mean it worked. As we were getting closer to the end of the year, my senior vice president called me in, to review our progress against our goals. We’d made great code. Similar, right?

Technical Advisors 309

Technical Advisors Product Manager Product Management Technical Review 309

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook  series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights.

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

Alchemer Mobile

AUGUST 2, 2024

The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

Intercom, Inc.

AUGUST 6, 2019

Yes, the code that you write and the systems that you build are major contributing factors to the success and growth of a business. New interviewers should start off with sessions that involve less ambiguity like pairing or reviewing take home tests in order to become familiar with process. Who reviews my code?” “How

Software Review 166

Software Review Engineering Feedback Software Technical Review 166

The Product Guy

OCTOBER 16, 2017

To prioritize our user stories, my team implemented a simple story ranking system adapted from Michael Lant, founder of projectyap.com. a wonderful product roadmapping software tool my team uses in conjunction with JIRA. s default scorecard system in an attempt to implement fibonacci sequence story sizing with my engineering team.

Software Review 244

Software Review Systems Review Customer Experience Data Visualization 244

Product Innovation Educators

NOVEMBER 6, 2023

There’s a huge wealth of other qualitative data that often gets ignored by product teams because it is so hard to use—for example, customer support tickets, sales call transcripts, social media mentions, interview transcripts, and product reviews. You pipe your feedback into one system that is your record for customer feedback.

Data Visualization 314

Data Visualization Reporting Tools Analytic Tools Feedback Software 314

Roman Pichler

APRIL 2, 2019

A small group of qualified individuals who have the right skills and motivation can be more productive than many individuals who lack the necessary expertise and act out of obligation. While initially, there wasn’t enough work to keep so many people busy, the development teams didn’t want to twiddle their thumbs and started writing software.

Feedback Software 230

Feedback Software Research Software User Testing Customer Experience 230

Mironov Consulting

OCTOBER 19, 2022

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This " Code creators own quality.*  Here’s my thinking. [1] Bug or feature?    And the next.  But

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Intercom, Inc.

APRIL 13, 2021

A large part of making this belief a reality is the idea of running less software. It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. In Intercom, we believe that shipping is our company’s heartbeat. Three areas of focus.

Reporting Tools 250

Reporting Tools Data Visualization Customer Experience User Testing 250

Alchemer Mobile

NOVEMBER 10, 2022

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Using Apptentive Notes, you can follow up with a group of variant participants to let them know that the functionality they tested in beta is now generally available in your product.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

FEBRUARY 24, 2020

At first, it used a traditional email ticketing system, but the team soon discovered customers were experiencing lengthy response times and delayed resolutions with this setup. We identified that the problem was tied to limiting software rather than the team itself and that was the breaking point. The challenge.

User Testing 184

User Testing Research Software Feedback Software Customer Experience 184

Product Innovation Educators

MAY 22, 2023

How product mangers can improve collaboration in cross-functional teams Today we are talking with Maziar Adl, the co-founder and CTO of Gocious, an organization that creates product roadmap management software. Many of the tools product managers use on a day-to-day basis are engineering-focused ticketing systems.

Feedback Software 254

Feedback Software User Testing User Friction Customer Experience 254

Mind the Product

MARCH 17, 2020

I mean obviously no… But it turns out that when you start looking into it, that this one freaking little icon that looked so “Oh it’s 5 seconds, we’ll just draw it in there”… it turns into you’re going to have to hire more people, write a policy guide, and create an entire admin system for [it].

Product Research 47

Product Research Research Software Customer Experience Feedback Software 47

Alchemer Mobile

FEBRUARY 2, 2021

Participating in these groups is a great way to conduct market research (What is your target market talking about? Just be sure to read the group’s terms and conditions and avoid any blatant advertising that will only do a disservice to you and your app. IDENTIFY AND INTEGRATE ANY NECESSARY SOFTWARE FOR YOUR APP.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

DECEMBER 23, 2021

When it comes to building financial software, the importance of great design skyrockets. And it’s great that more open-minded companies understand how important it is to think about all social groups when it comes to using the software. How to make sure that such software products are truly universal?

Weak Development Team 187

Weak Development Team UX User Testing Technical Review 187

Roman Pichler

FEBRUARY 9, 2022

This includes laptops, tablets, phones, and software tools; but it may also include having access to a kitchen and a coffee machine. This includes sprint planning , Daily Scrum , sprint review , and sprint retrospective , as well as product strategy and product roadmap workshops. Meetings : Prepare and facilitate meetings.

Reporting Tools 368

Reporting Tools Weak Development Team Feedback Software Product Research 368

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. Software Engineering: Generative AI drafts computer code based on natural language prompts, which reduces the time required for coding and debugging.

Generative AI 146

Generative AI Customer Communications Reporting Tools Technical Review 146

The Product Guy

OCTOBER 1, 2018

As a product manager, it can be quite daunting to start a new software product from scratch. I encourage you to review Jeff Patton’s process for building the story map. Sign up to be a Mentor today & join an elite group of product management leaders! Here are some additional tips that have helped me on each phase.

Roadmap 334

Roadmap Customer Experience Workshop Document 334

Userpilot

FEBRUARY 26, 2023

In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. Mixapanel’s group analytics enables you to analyze behavioral data as a group and calculate account or company-level metrics. Group analytics.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Software Review 98

Alchemer Mobile

MAY 19, 2021

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Our product, marketing, and customer service software helps companies make predictive decisions based on real-time measurement of their customers’ voices. Quantum Metric.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

UX Planet

JANUARY 22, 2025

Our ideal vs potential usergroup Recruiting participants Our new user group consisted of a wider user group spanning across multiple industries. Through our screening questions, we were able to tap into mirroring Civians user group quite accurately. Conclusions Small changes, Big Impact!

Data Visualization 98

Data Visualization Research Software Feedback Software Reporting Tools 98

Intercom, Inc.

APRIL 2, 2018

You’ve carefully justified your choice of programming language and why you just need to use a complex gossip protocol to build the system – it is theoretically the “best” language, but it’ll be tricky to get right (and yet really fun to build). The code you’ve spent so much time on never ships. You have sign-off, though.

Technical Review 219

Technical Review Feedback Software Software Review Systems Review 219

The Product Coalition

MAY 24, 2023

Currently in this modernized world, coding and software development has come into the limelight, but before the rise of technology, there have been several offline sources that let people play live casinos. The market has seen a rise in demand for casino software developers due to the game’s worldwide appeal.

Software Review 158

Software Review Development Technical Review Customer Experience 158

The Product Coalition

SEPTEMBER 2, 2021

These fintech companies and startups have earned a spot on this list due to their impressive technology and socially conscious approaches to finance. The users can be insured in 90 seconds and have their claim reviewed and paid within 3 minutes. The company sells affordable insurance for homeowners, renters, and pet owners.

Analytic Tools 141

Analytic Tools Data Visualization Artificial Inteligence Startups 141

Userpilot

AUGUST 27, 2024

You can start using Heap’s Autocapture by adding the provided code snippet to your website header. It includes a session ID, user ID, timestamp, operating system, device type, location, etc. After creating a Heap account, you’ll receive a unique tracking code snippet. Segment users with event data in Userpilot.

Data Visualization 104

Data Visualization Analytic Tools Software Review Feedback Software 104

Userpilot

OCTOBER 20, 2024

Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable. It takes onboarding gamification a step further by grouping tasks into categories. In this case, badges encourage users to contribute more reviews in exchange for social recognition of their efforts.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Product Talk

JUNE 19, 2024

Tweet This So I want to take some time to review why we do discovery. As we previously reviewed, interviewing helps us build empathy for the people who might use our products or services. The sound system was set just right, enveloping me in the atmospheric soundtrack of “Stranger Things.” But it will make mistakes.

Generative AI 334

Generative AI Product Research Feedback Software Analytic Tools 334

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

AUGUST 25, 2020

The democratization of software adoption doesn’t necessarily work at scale. As a company starts, it generally tends to have this simple product on a flat team of like three, four, five people: all working on a very simple message to a simple group of people. Democratizing the adoption of software. They buy into the vision.

Marketing 239

Marketing Onboarding KPIs Feedback Software Reporting Tools 239

Alchemer Mobile

AUGUST 2, 2024

The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Johanna Rothman

MARCH 8, 2021

It's time for performance reviews. The performance review problem helps them realize the source of this disconnect: How can we focus on aperson's solo contributions to the work when we want to encourage and retain collaboration? The disconnect is not one piece—it's an entire system. Testers test the code.

Agile 134

Agile Software Review Systems Review Technical Review 134

Intercom, Inc.

FEBRUARY 20, 2018

In software, when you think of “onboarding”, you might think of tooltip tours where customers are shown the various components on the UI via pop-ups, or you might think of empty states , where the UI is in a unique one-time only state, giving the customer guidance on how to get started. A leaky one could kill it.

Customer Experience 223

Customer Experience Framework User Testing Systems Review 223

Userpilot

JUNE 2, 2025

Instead of wrestling with fragile, error-prone infrastructure, follow our best practices and deploy a push software tool engineered for precision, personalization, and privacy. This is where self-hosted systems often fail. If youre serious about building a mobile app, you cant afford to make such costly mistakes. Lets get started.

Analytic Tools 99

Analytic Tools Data Visualization Onboarding KPIs User Testing 99