Modus Create

JANUARY 9, 2025

The smartphone has become arguably one of the most transformative technologies ever invented when you consider its vast impact across the planet. The parallels between the mobile technology and AI eras are striking for those of us involved in enterprise technology and the surrounding startup ecosystem.

Analytic Tools 40

Analytic Tools Reporting Tools Software Development Software Developers 40

Userpilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. Maintain ethical standards It’s important to uphold ethical guidelines and data privacy regulations throughout your research and data collection.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

APRIL 30, 2025

You can build flows (like carousels, slideouts, and push notifications) without technical expertise, then track user behavior and conduct real-time surveys. The design guidelines for Android (Material Design) and iOS (Human Interface) vary, so consider the specific design for personalization. Review A/B test results in Userpilot.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

UX Planet

JUNE 30, 2025

finance, tech) have been quicker to adopt GenAI as well. This broad applicability in banking (from automating fraud reviews to generating customer communications) underscores how financial firms are integrating GenAI into their core workflows more aggressively than most. 45%, while the UK was at 29% usage.

Data Visualization 67

Data Visualization Banking Reporting Tools Analytic Tools 67

Arkenea

JULY 9, 2025

It requires comprehensive organizational transformation, strategic planning, and meticulous execution to realize the full potential of this powerful healthcare technology platform. The business impact of successful Epic implementation extends beyond technology adoption.

Reporting Tools 52

Reporting Tools Analytic Tools Feedback Software Data Visualization 52

Arkenea

JUNE 20, 2025

Our extensive experience in healthcare software development has taught us that each healthcare organization faces unique challenges, workflows, and requirements that demand customized approaches to technology implementation. In addition, EHR RCM streamlines the revenue cycle, facilitating faster billing and payment processes.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Arkenea

JUNE 23, 2025

Think of RAG as having a brilliant medical researcher who can instantly access and synthesize information from your entire healthcare knowledge base like patient records, clinical guidelines, research papers, and treatment protocols to provide precise, contextual answers to complex medical queries.

Healthcare 52

Healthcare Reporting Tools Research Software Feedback Software 52

Intercom, Inc.

JULY 20, 2022

But when we make technical decisions, we like to be conservative. In practice, being technically conservative looks like reusing existing technologies and frameworks in our stack, or promoting tried and tested patterns and solutions. Here, Waheed discusses our engineering principle “Be technically conservative”.

Technical Review 160

Technical Review Reporting Tools Customer Experience User Testing 160

Folding Burritos

FEBRUARY 13, 2018

This post is about making these ideas concrete through a set of guidelines, templates, and JIRA+Excel tips so you can create effective status and progress reports quickly, have less meetings , and get out of the building , which is where you need to be. Recently completed work.

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

Intercom, Inc.

AUGUST 21, 2019

Some 84% of people trust online reviews as much as a personal recommendations, reason enough why every business should be concerned with who reviews their product and what they have to say about it. What do we mean by the term “review sites”? Not all review sites are made equal. Peer review sites.

Software Review 172

Software Review Technical Review Reporting Tools Research Software 172

Alchemer Mobile

SEPTEMBER 19, 2019

What this means for marketers, product people, and technology organizations is that you can’t rely on this email address to actually identify or contact your customers. Look at the new App Store Review Guidelines that require the inclusion of Sign In with Apple in certain circumstances as an alternative to the other social sign-on options.

Technical Review 200

Technical Review Technology Product Marketing Marketing 200

Mind the Product

MARCH 12, 2020

Many other tech companies organize themselves in this way, including Spotify , Atlassian , and Airbnb. Maintaining templates, guidelines, how-to references and resources. Built an internal team wiki and created guidelines in coordination with product leadership for consistency and easy access. Technical program management.

Product Research 239

Product Research User Testing Weak Development Team Customer Experience 239

Roman Pichler

APRIL 5, 2022

Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. But for sprint review meetings , you may also want to invite (selected) users and customers to collect their feedback. Review and adjust product roadmap; check potential impact on the product strategy.

Product Management 318

Product Management Product Manager Weak Development Team User Testing 318

Userpilot

JULY 10, 2024

Alongside usability testing, user experience interface guidelines allow you to build more intuitive and user-friendly solutions. You could say these guidelines are a catalyst as they help you get to the final design much faster. The 11 user interface guidelines for enhanced engagement include: 1. System status visibility.

Customer Experience 100

Customer Experience Data Visualization User Experience Analytic Tools 100

Alchemer Mobile

FEBRUARY 2, 2021

RESEARCH APP SUBMISSION GUIDELINES. Ensure a smooth mobile app launch by thoroughly reading up on the submission guidelines for whichever app store(s) to which you plan to submit your app. Most importantly, don’t forget to include in-app feedback software in your tech stack. Common Reasons for Apple App Store Rejections.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Intercom, Inc.

FEBRUARY 26, 2018

As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general. Basic technology execution is becoming easier too. There are more technology jobs than ever before. Choose standard technology. Choose standard technology.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

Mind the Product

FEBRUARY 16, 2021

. * The Web Content Accessibility Guidelines (WCAG). * Review us on your podcast app so that we can use your feedback to be better. She’s currently Head of Innovation at Go Compare and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. Get in Touch, Rate Us, and More!

Product Research 218

Product Research Customer Experience Feedback Software User Testing 218

Intercom, Inc.

OCTOBER 12, 2021

These are the technical or sensitive queries that need a specialized, empathetic response. So it’s no surprise that human support is crucial for those tricky or sensitive issues that just can’t be solved with automation or bots, such as payment problems, difficult technical issues, or complex queries that need deeper context.

Weak Development Team 222

Weak Development Team Customer Experience User Testing Customer Feedback 222

The Product Coalition

JUNE 21, 2021

we also face the question of how we will make digital technology truly accessible for everyone, regardless of their physical or cognitive abilities. The distinction between the two terms tends to get blurred, and it’s because the definition of each term is fluid and changes as different technologies become more or less relavant over time.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Intercom, Inc.

JULY 16, 2019

For example, a relatively common type of incident might be a brief outage of Intercom due to a database failover. Resolution : The incident is resolved, and follow-up actions like an incident review occur. In addition to managing the event itself, the Incident Commander is also accountable for all technical communication that occurs.

Technical Review 215

Technical Review Software Review Document Engineering 215

Gainsight

AUGUST 24, 2020

Such tech-touch onboarding would boost brand affinity for end-users who embrace (and would likely evangelize) a product with robust features and functionality that’s also easy to navigate and has built-in responsiveness and support. . We’ve identified three critical steps for optimizing tech-touch customer onboarding.

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. And principles, by definition, are guidelines.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Johanna Rothman

AUGUST 12, 2021

I saw that in an organization that had management signoff for changes the technical people made. Over those 10 years, the technical teams created more robust testing and deployment scripts. The effects of that batching: Every change requires several days of delay because the managers need to review the changes.

Leadership 133

Leadership Technical Review Agile Travel 133

The Product Coalition

JULY 2, 2022

When I participated in the live discussions about the same topics, I realized that some of the gaps are due to perspective: So many of the companies I work with (either the few that I am personally consulting to, or among the CPO Bootcamp participants) are startups or scaleups, and only a small number are larger corporations.

Workshop 147

Workshop Customer Feedback Technical Review Product Research 147

Intercom, Inc.

APRIL 23, 2018

Companies reviewing their security and privacy standards need to look at the whole landscape, taking into account all vendors and integrations, as opposed to just focusing on their own product and database. Setting up developer guidelines will help current and future collaborations and integrations.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

The Product Coalition

FEBRUARY 26, 2021

Pioneering one technology revolution after the other, Apple gave to the world the first user-friendly all-in-one desktop computer, the smartphone that became a way of life , the watch that keeps you connected everywhere at any time, and a digital wallet that is not just cash-free but also contactless.

Customer Experience 138

Customer Experience Technical Review Systems Review Software Review 138

The Product Coalition

MARCH 14, 2023

Top reasons for user churn across apps in general Due to the nature of mobile — no matter what the service — customers want an easy B2C experience. By providing clear instructions, apps can reduce the likelihood of customers abandoning the KYC process due to confusion or uncertainty. Use plain language that is easy to understand.

User Testing 148

User Testing Analytic Tools Research Software Data Visualization 148

The Product Coalition

APRIL 3, 2023

Product Management Technology If you’re unfamiliar with software development, you may not have heard of Scrum. Sprint Review: A meeting where the Scrum team demonstrates the work they completed during the sprint and receives feedback from stakeholders. The framework consists of Scrum teams, roles, events, artifacts, and rules.

Agile 167

Agile Feedback Software Development Technical Review 167

The Product HQ

JULY 1, 2024

Do you want to know what the technical program manager’s salary is? According to salary information websites like Comparably , the average technical program manager salary in the US ranges from $114,032 to $285,559. So, according to the website, the average technical program manager’s base salary here in the US is $124,446.

Technical Review 52

Technical Review Reporting Tools Systems Review Software Review 52

Intercom, Inc.

DECEMBER 21, 2021

The Ultimate Customer Support Tech Stack for 2022. The Ultimate Customer Support Tech Stack for 2022 outlines the strategy and tools that support teams can implement next year to future-proof their customer support tech stacks. Here’s to thriving, not just surviving! Anna Murphy , Editor. Thoughts on innovation. My favorite?

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Product Talk

JUNE 19, 2024

. – Tweet This So I want to take some time to review why we do discovery. I’ll do my best to update it as the technology evolves. So I want to share four guidelines to keep in mind when choosing generative AI tools to support your discovery efforts. Technology needs more humanity; not less. I use these tools every day.

Generative AI 337

Generative AI Product Research Feedback Software Analytic Tools 337

UX Planet

AUGUST 16, 2024

Whether the project is sparked by an urgent need to transition to the latest tech stack or a calculated rebranding effort, creating a comprehensive website redesign project plan is vital for success. Does your current website suffer from outdated technologies that hamper user experience? Are conversions on the site falling short?

Data Visualization 97

Data Visualization Analytic Tools Research Software Feedback Software 97

Intercom, Inc.

OCTOBER 31, 2019

Here are some simple guidelines I like to consider when I’m tempted to dive in and get my hands dirty. I felt that if I worked as an individual contributor first, I’d be able to get quickly acquainted with what my team was working on and would get a good sense of the challenges and technical debts they were facing daily.

Software Review 167

Software Review Engineering Technical Review Management 167

Arkenea

OCTOBER 15, 2024

Selecting the right technology stack Factors to consider while choosing the tech stack Why Hire a Healthcare Web Development Company? The brief contains all the guidelines the company would essentially need before embarking on your project documented on paper. A basic diagram of the design on paper can do the trick.

Web Development 98

Web Development Web Developers Analytic Tools Technical Review 98

Intercom, Inc.

NOVEMBER 4, 2021

You wouldn’t expect to find a Brand Studio at every tech startup, but then again, we’ve always enjoyed doing things a little bit differently. You can see a lot of the changes and updates on intercom.com, and all of those brand changes are kept in our brand guidelines document. It’s a good way to get to the core of the identity.

Branding 222

Branding Technical Review Customer Experience Enterprise 222

The Product Coalition

FEBRUARY 22, 2023

Running an NFT business can also be easier for those not accustomed to deeper technological nuances of Web3, and they can learn them through experience. General NFT Marketplace NFT marketplaces have been one of the successful business models in the Web3 space due to their nature of connecting creators and collectors.

Research Software 147

Research Software Technical Review Customer Experience User Testing 147

Imaginary Cloud - Design

JULY 2, 2020

However, it's likely that they are outdated regarding society/technology/design patterns or to only present high-level good practices that are more or less atemporal. Also, high-level guidelines provide very little value for experienced designers , who are already familiar with the basics. Google design Sprint Review.

Books 138

Books Technical Review Research Software Data Visualization 138