The Product Coalition

APRIL 3, 2024

Theodore Levitt’s ‘ Marketing Imagination ’ is a significant example of how to inspire innovation with a customer-centric mindset. The Marketing Imagination” serves as a classic guide for customer-centric and product-centric people striving for consistent and long-term success. The book is under two hundred thirty pages.

Marketing 100

Marketing Technical Review Software Review Customer Experience 100

Userpilot

APRIL 24, 2024

Read our step-by-step guide to find out how to install it on your app. TL;DR Userpilot is a product growth platform that enables customers to create in-app experiences to drive user engagement. It caters to marketing , customer success, design, and product teams at medium-sized and large SaaS B2B companies. Book the demo!

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Customer Feedback 89

Userpilot

FEBRUARY 27, 2024

In-app event tracking reveals user preferences and interactions, guiding enhancements for better user experience and strategic alignment. These goals can be tracking conversions from trial to paid users and ensuring data collection is aligned with your success metrics. In-app events give you valuable insights into user behavior.

Analytic Tools 104

Analytic Tools Data Visualization Events Onboarding KPIs 104

Product Innovation Educators

NOVEMBER 13, 2023

The key ingredients of a successful product management team Today we are talking about how to build a great product team that in turn will build great products customers love. Vidya founded Product Rebels, which teaches people hands-on ways to become stronger, customer-focused product managers.

Customer Experience 116

Customer Experience Leadership Healthcare Framework 116

Userpilot

APRIL 9, 2024

Do you need it to support customer or employee onboarding processes? To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms. What are the best onboarding platforms available on the market in 2024? This depends on your use case. Are you looking for an onboarding solution for web or mobile apps?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

MARCH 12, 2024

It involves all the elements that allow users to move through an app or web page, guiding them from point A to point B. TL;DR Navigation UX is the design that guides users intuitively through a product’s interface to achieve their goals. The navigation UX determines how intuitive and efficient the product experience is.

Customer Experience 104

Customer Experience Research Software User Experience UX 104

Userpilot

MARCH 21, 2024

How do you even know if you have no clue what your ideal customer looks like? That’s why you need a customer profile template. Read on to find out the different types that make a customer profile, how you can create a customer profile template in 5 steps, and some customer profile examples.

Data Visualization 104

Data Visualization User Testing Customer Experience Customer Feedback 104

Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Follow these 6 essential steps to create a resource center: Define the user personas of your product.

Feedback Software 100

Feedback Software Analytic Tools Research Software Data Visualization 100

Userpilot

APRIL 26, 2024

Customer success is a core growth driver for any SaaS business. The SaaS market is crowded with tons of similar products and the best ones that stand out are those who delight their customers regularly. Are you wondering how to retain your customers and make them love your product? No worries! Let’s get started!

Feedback Software 52

Feedback Software Analytic Tools Research Software User Testing 52

Userpilot

APRIL 3, 2024

Truly think about it because it could be the difference between a successful product and not. Product-led innovation focuses on creating the best product for your customers. TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 97

Product Innovation Educators

APRIL 15, 2024

All of us need to know the principles that make transformations successful, and that is what we’ll takeaway from this discussion. All of us need to know the principles that make transformations successful, and that is what we’ll takeaway from this discussion. I think you ought to write a book about it.”

User Testing 114

User Testing Product Management Product Manager Product Research 114

Userpilot

JANUARY 16, 2024

The customer onboarding process flow chart is a tool that’s essential for optimizing your activation and adoption efforts. TL;DR A customer onboarding process flow chart is a visual tool that outlines the key stages of customer onboarding , aiding SaaS teams in creating consistent and effective onboarding experiences.

Data Visualization 101

Data Visualization Feedback Software Analytic Tools Onboarding KPIs 101

Userpilot

APRIL 21, 2024

Is Userlane or Spekit the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs. You cannot use Spekit to create customer-facing guides that are accessible to external users.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

APRIL 21, 2024

Is UserGuiding or Userlane the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs. Must have features for interactive user guide tools Not all tools are built the same.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. Use analytics to monitor feature usage, spot behavior patterns , and identify what contributes to customer success. And where do you start?

Data Visualization 99

Data Visualization User Testing Customer Experience Analytic Tools 99

Userpilot

JANUARY 28, 2024

Tracking relevant product performance metrics allows you to assess how successful your product is at satisfying user needs and achieving business goals. Our guide covers 11 key performance metrics to analyze at different stages of the customer journey. What metrics should you track though? Let’s dive in! Book the demo!

Onboarding KPIs 104

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 104

The Product Coalition

DECEMBER 10, 2023

Including free access to a customized JTBD GPT and printable checklist, this is the only guide you’ll ever need for your product discovery. Over the past few months, I’ve been on a deep dive into the world of customer discovery and the Jobs to Be Done (JTBD) framework. What makes this guide extra special?

User Testing 130

User Testing Product Research Customer Experience Customer Feedback 130

The Product Coalition

AUGUST 6, 2023

What you build is your product’s future, and following Product Development Stages is essential to create a customer-centered product, and also following these stages will help you create better, effective teamwork. How you develop, launch, and improve a product determines your success in the market. Bring your ideas to market!

Feedback Software 116

Feedback Software Development User Testing Customer Experience 116

Userpilot

FEBRUARY 25, 2024

Funnel tracking is like pulling back the curtain and seeing what your customer is doing. Sales funnels track lead conversion to customers, focusing on demo-to-trial and trial-to-paid stages, using conversion and churn rates. It gives you the analytics to see what they are clicking and where they are leaving.

Data Visualization 103

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 103

Userpilot

APRIL 22, 2024

It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. It empowers you to identify features that drive the highest ROIs and those that need improvement or sunsetting.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Weak Development Team 90

UX Planet

MARCH 31, 2024

While these skills are essential, for UX to influence at a higher level, UX professionals must also grow their strategic skills. It lies at the intersection of product design and business strategy and serves as a guide for prioritizing and executing UX work over time. How will we know when we’re successful? Goals and measures.

UX 73

UX Strategy Research Software User Testing 73

Userpilot

DECEMBER 12, 2023

TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. A successful roadmap should include information on UX vision , strategy, goals, themes, milestones, and a timeline. Book the demo!

Roadmap 102

Roadmap Customer Experience UX Product Research 102

Userpilot

MARCH 14, 2024

TL;DR When trying to understand how users navigate before they activate, first identify the points where new customers start their journey , like the landing page. TL;DR When trying to understand how users navigate before they activate, first identify the points where new customers start their journey , like the landing page.

Data Visualization 102

Data Visualization Customer Experience Customer Feedback User Testing 102

Userpilot

APRIL 21, 2024

Is UserGuiding or Chameleon the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs. Must have features for interactive user guide tools Not all tools are built the same.

Analytic Tools 52

Analytic Tools User Testing Feedback Software Data Visualization 52

Userpilot

DECEMBER 13, 2023

UX vision is a clear and inspiring statement that guides the long-term design strategy and keeps teams and stakeholders on the same page. Next, conduct customer and market research to identify opportunities for UX improvement , and use research findings and business goals to formulate the UX vision statement. Book the demo!

Research Software 97

Research Software Analytic Tools Feedback Software User Testing 97

Userpilot

APRIL 24, 2024

It’s when a customer decides whether to continue paying for your product or not. If you want to ensure customers renew each time, continue reading ahead. In this article, we’ll share everything you need to know for increasing customer renewals. SaaS renewals can be a breath-holding moment.

Feedback Software 78

Feedback Software Customer Experience Customer Feedback User Testing 78

Userpilot

FEBRUARY 13, 2024

Akeneo's webinar highlights how optimizing Product Experience (PX) can significantly enhance profitability, efficiency, and customer loyalty. PM280 Group’s webinar emphasizes the importance of a strong team culture in enhancing product management leadership and team success. Book the demo today! What is a product webinar?

Webinar 105

Webinar Data Visualization Analytic Tools Feedback Software 105

The Product Coalition

AUGUST 8, 2023

This guide will provide you with the most essential tips to start your own business. A complete analysis of the market trends, your business plan, market situation, potential customers, competitors, and marketing strategies should be done to reduce the chances of business failure or any increased cost in the future.

Banking 110

Banking Government Finance Naming 110

ProductPlan

MARCH 21, 2024

Product leaders focus cross-functional teams on the right priorities by creating a concise product strategy that can quickly adapt to changing circumstances and deliver products customers want and need despite limited internal resources. That’s why we’re here to lend a helping hand. And guess what? 3 Key Findings from Our Study 1.

Reporting Tools 105

Reporting Tools Data Visualization Research Software Feedback Software 105

Userpilot

NOVEMBER 13, 2023

If you want loyal customers who keep coming back to your product or service, you need customer enablement. Instead, you also have to help customers get the maximum value from it. That’s exactly what effective customer enablement does – it helps customers get all the tools needed for successful product engagement.

Feedback Software 101

Feedback Software Data Visualization Analytic Tools User Testing 101

Userpilot

OCTOBER 15, 2023

Conversion rate is one of the most important metrics to track in SaaS, and that’s why conversion rate optimization is an essential focus for growth in any business. Let’s look at the most essential metrics and tactics you can utilize to improve them. Four SaaS conversion rates are significant to focus on.

Analytic Tools 103

Analytic Tools Data Visualization Onboarding KPIs Reporting Tools 103

Userpilot

APRIL 25, 2024

If you’re seeking open-ended questions examples that elicit meaningful insights, this guide is tailored for you. Utilizing open-ended questions to explore the customer’s perspective is crucial for gaining key insights that drive service improvements and facilitate open communication. Let’s get started.

Research Software 52

Research Software User Testing Feedback Software Analytic Tools 52

Userpilot

JUNE 25, 2023

Our guide introduces 23 must-reads, from timeless classics to hot-off-the-press publications that are creating waves in the market. TL;DR Continuous Discovery Habits is a guide for Teresa Torres’ discovery framework. Escaping the Build Trap promotes outcome-driven product management to deliver real value to customers.

Books 96

Books Analytic Tools Data Visualization Product Research 96

The Product Coalition

JANUARY 25, 2024

Training these transactional chatbots to understand and fulfill user requests effectively is essential. Unlike general conversational chatbots that engage in open-ended conversations, Transactional chatbots are specialized in guiding conversations toward achieving a particular goal or completing a specific task efficiently.

Artificial Inteligence 141

Artificial Inteligence Reporting Tools Feedback Software Research Software 141

Gainsight

FEBRUARY 26, 2024

Well-defined customer touchpoints are the foundation of a strong digital experience with your product. As the SaaS industry evolves and gets more sophisticated, so do customer and user journeys along these touch points. Customer Journeys vs. Users Journeys Let’s start with the basics.

Customer Experience 52

Customer Experience Feedback Software User Testing Customer Feedback 52

The Product Coalition

JUNE 9, 2023

“The reason I’ve been able to be so financially successful is my focus has never, ever for one minute been money. The key is not to worry about being successful, but to instead work toward being significant — and the success will naturally follow. Contrary to popular belief, their primary purpose isn’t to guide the team.

Roadmap 126

Roadmap Data Visualization Customer Experience User Testing 126

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. In this article, we dive deep into what a product marketing framework is and explore its essential components. In this article, we dive deep into what a product marketing framework is and explore its essential components.

Feedback Software 102

Feedback Software Research Software Analytic Tools Product Research 102